Datalogic Limited Factory Warranty
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DLR-DK001-xx
Datalogic Limited Factory Warranty
Warranty Coverage
Datalogic warrants to Customer that Datalogic's products will be
free from defects in materials and workmanship for a period of
one year from product shipment. Datalogic hardware products
are warranted against defects in material and workmanship
under normal and proper use. The liability of Datalogic under this
warranty is limited to furnishing the labor and parts necessary to
remedy any defect covered by this warranty and restore the
product to its normal operating condition. Repair or replacement
of product during the warranty does not extend the original
warranty term. Products are sold on the basis of specifications
applicable at the time of manufacture and Datalogic has no
obligation to modify or update products once sold.
If Datalogic determines that a product has defects in material or
workmanship, Datalogic shall, at its sole option repair or replace
the product without additional charge for parts and labor, or
credit or refund the defective products duly returned to Datalogic.
To perform repairs, Datalogic may use new or reconditioned parts,
components, subassemblies or products that have been tested
as meeting applicable specifications for equivalent new material
and products. Customer will allow Datalogic to scrap all parts
removed from the repaired product. The warranty period shall
extend from the date of shipment from Datalogic for the duration
published by Datalogic for the product at the time of purchase
(Warranty period). Datalogic warrants repaired hardware devices
against defects in workmanship and materials on the repaired
assembly for a 90 day period starting from the date of shipment
of the repaired product from Datalogic or until the expiration of
the original warranty period, whichever is longer. Datalogic does
not guarantee, and it is not responsible for, the maintenance of,
damage to, or loss of configurations, data, and applications on the
repaired units and at its sole discretion can return the units in the
“factory default” configuration or with any software or firmware
update available at the time of the repair (other than the
firmware or software installed during the manufacture of the
product). Customer accepts responsibility to maintain a back up
copy of its software and data.
Warranty Claims Process
In order to obtain service under the Factory Warranty, Customer
must notify Datalogic of the claimed defect before the expiration
of the applicable Warranty period and obtain from Datalogic a
return authorization number (RMA) for return of the product to a
designated Datalogic service center. If Datalogic determines
Customer’s claim is valid, Datalogic will repair or replace product
without additional charge for parts and labor. Customer shall be
responsible for packaging and shipping the product to the
designated Datalogic service center, with shipping charges
prepaid. Datalogic shall pay for the return of the product to
Customer if the shipment is to a location within the country in
which the Datalogic service center is located. Customer shall be
responsible for paying all shipping charges, duties, taxes, and any
