Troubleshooting
QUICK REFERENCE GUIDE 9
TROUBLESHOOTING
PROBLEM
SOLUTION
Scanner does not power on
Exchange the power supply with a known good
power supply and retest operation.
No communication with the
host
Consult your technical support personnel or
refer to your host system manual to verify the
proper interface type, cable and connection
port(s) for the scanner. Verify the interface cable
is securely attached to the host and the scanner.
The scanner will not read
bar codes at all, or reads
poorly
Make sure the window is clean. Check that the
bar codes are of sufficient quality to be
recognized by the scanner. Wrinkled, smudged,
or torn labels can cause the scanner to not read
at all. Scan known-good labels of an active
symbology
a
to check the scanner's read
operation.
If the scanner still does not function properly, consult the Product Reference
Guide (PRG) or contact your local supplier or Datalogic Customer Support
Services.
a. Reading of the various bar code symbologies can be independently
enabled or disabled in the scanner.
