Quick Reference Guide
5
Troubleshooting
If the scanner is not operating properly, the following checks should be
performed:
1.
If the scanner uses an external power supply and the external
power supply has failed, the scanner will not operate. Exchange
the power supply with a known good power supply and retest
operation.
2.
Verify the interface cable is securely attached to the host. Con-
sult your technical support personnel or refer to your host sys-
tem manual to verify the proper connection for the scanner.
3.
Verify that the interface cable is securely attached to the scan-
ner.
4.
Check that the bar codes are of sufficient quality to be recog-
nized by the scanner. Wrinkled, smudged, or torn labels can
cause the scanner to not read at all. Scan known-good labels of
an active symbology
1
to check the scanner's read operation.
5.
Ensure that the scanner's interface type is compatible with the
host terminal by consulting your POS system manual and/or
the Product Reference Guide.
If the scanner still does not function properly, contact your local supplier
or Datalogic Customer Support Services.
1.
Reading of the various bar code symbologies can be independently
enabled or disabled in the scanner.
