Problem Isolation
64
Magellan™ 9800i Scanner
Diagnostic Procedures
Your Point-Of-Sale (POS) system may contain many components that operate as a system.
Since almost all scanner or scale problems are caused by either the scanner, scale, POS
terminal or communication links between them, these troubleshooting flowcharts focus on
these components. Additionally, the optional Remote Scale Display, AC/DC Power Supply
and their cables are potential problems addressed in this section.
The flowcharts provided in this section walk you through a diagnostic process that will
isolate the failed component and instruct as to the corrective action required. Since internal
scanner and scale components cannot be replaced by an operator or installer, most functional
errors will require the assistance of a trained
person. However, if the
problem is caused by faulty cable, power supply or remote display, you can fix the problem
by replacing the defective component and complete the installation.
Error Codes
If an error is detected, the scanner will sound a low tone and the LEDs on the left control
panel will perform a “walking pattern” top to bottom indicating a failure. The Health &
Status Indicator (
) will display an error sequence as follows:
1. An “equals” (=) sign always leads the sequence.
2. A (Field Replaceable Unit) FRU indication code is displayed next. For two-digit num-
bers, there will be a blank in between each number.
3. Next, a dash (or hyphen) is displayed (-).
4. Finally, the indicator will display an (Event Viewer) EVT code. This code provides
more advanced details about the failure for use by the repair technician. If you are
unable to resolve a problem, take note of the entire FRU Indication Sequence and be
prepared to communicate it to Technical Support when you make contact for assis-
tance.
Figure 42. FRU Indication Sequence
Step 1
Step 2
Sequence
Start Symbol
(”Equals”)
FRU
Indication
(Varies)
Step 3
Divider
Symbol
(”Hyphen”)
Step 4
EVT
Code
(Varies)
Health and
Status Indicator
or
or
(Samples)
(Samples)
Summary of Contents for Magellan 9800i
Page 1: ...MagellanTM 9800i Product Reference Guide...
Page 62: ...Site Preparation and Installation 50 Magellan 9800i Scanner NOTES...
Page 102: ...Calibration Procedures 90 Magellan 9800i Scanner NOTES...
Page 112: ...Programming 100 Magellan 9800i Scanner NOTES...
Page 158: ...Enter Exit Programming Mode 146 Magellan 9800i Scanner NOTES...
Page 174: ...EAS Features 162 Magellan 9800i Scanner NOTES...
Page 378: ...Enter Exit Programming Mode 366 Magellan 9800i Scanner NOTES...
Page 400: ...2D Symbology Programming 388 Magellan 9800i Scanner NOTES...
Page 414: ...402 Magellan 9800i Scanner NOTES...
Page 424: ...412 Magellan 9800i Scanner NOTES...
Page 438: ...426 Magellan 9800i Scanner NOTES...
Page 450: ...438 Magellan 9800i Scanner NOTES...