TROUBLESHOOTING
123
10
TROUBLESHOOTING GUIDE
Problem Suggestion
One Shot or Phase Mode
using serial trigger source:
the ”TRIGGER” LED is not
blinking.
In the Operating Mode folder check the settings for
Reading Phase-ON, Acquisition Trigger
and
Reading Phase-OFF
parameters.
Are the COM port parameters (
Baud Rate, Parity, Data
Bits, Stop Bits, Handshake
) correctly assigned?
In the communication folder, check the settings of
Reading Phase-ON String, Acquisition Trigger
String
and
Reading Phase-OFF String
parameters.
Is the serial trigger source correctly connected?
Phase Mode:
the ”TRIGGER" LED is
correctly blinking but no image
is displayed in VisiSet™
Calibration Tool window.
Is the Phase frequency lower than the maximum frame
rate?
Continuous Mode:
the ”TRIGGER” LED is not
blinking.
Verify the correct software configuration settings.
Any Operating Mode:
the ”TRIGGER” LED is
correctly blinking but no result
is transmitted by the reader at
the end of the reading phase
collection.
In the Data Collection folder check the settings for the
CODE COLLECTION, DATA FORMAT and
STATISTICS parameter groups.
Image not clear:
verify the Focus procedure
Image focused but not
decoded:
verify the Calibrate Image Density prodcedure.
Reading
:
the reader always transmits
the
No Read Message
Run the Rapid Configuration procedure in chapter 1.
Position the reader as described in par. 3.3 and through
the VisiSet™ Calibration Tool:
Tune the ACQUISITION TRIGGER DELAY, if the
moving code is out of the reader field of view;
Set the Continuous Operating Mode if no external
trigger source is available;
Tune the IMAGE ACQUISITION SETTING to
improve the code image quality;
Check the parameter setting in Decoding,
2D Codes, 1D Codes, and Postal Codes folders;
View the full resolution code image to check the
printing or marking quality.
Communication
:
reader is not transmitting
anything to the host.
Is the serial cable wiring correct?
If using CBX, be sure the RS485 termination switch is
OFF.
Are the host serial port settings the same as the reader
serial port settings?
In VisiSet™ Digital I/O folder, "COM" LED can be
configured to indicate MAIN COM port TX or MAIN
COM port RX.
Communication:
data transferred to the host
Are the host serial port settings the same as the reader
serial port settings?
