Datalogic PowerScan PM9500, Quick Reference Manual

Datalogic Limited Factory Warranty

Quick Reference Guide

23

Datalogic Limited Factory War-
ranty

Warranty Coverage

Datalogic warrants to Customer that Datalogic's products will be 
free from defects in materials and workmanship for a period of 
one year from product shipment. Datalogic hardware products 
are warranted against defects in material and workmanship un-
der normal and proper use. The liability of Datalogic under this 
warranty is limited to furnishing the labor and parts necessary to 
remedy any defect covered by this warranty and restore the 
product to its normal operating condition. Repair or replacement 
of product during the warranty does not extend the original war-
ranty term. Products are sold on the basis of specifications appli-
cable at the time of manufacture and Datalogic has no obligation 
to modify or update products once sold.
If Datalogic determines that a product has defects in material or 
workmanship, Datalogic shall, at its sole option repair or replace 
the product without additional charge for parts and labor, or cred-
it or refund the defective products duly returned to Datalogic. To 
perform repairs, Datalogic may use new or reconditioned parts, 
components, subassemblies or products that have been tested 
as meeting applicable specifications for equivalent new material 
and products. Customer will allow Datalogic to scrap all parts re-
moved from the repaired product. The warranty period shall ex-
tend from the date of shipment from Datalogic for the duration 
published by Datalogic for the product at the time of purchase 
(Warranty period). Datalogic warrants repaired hardware devices 
against defects in workmanship and materials on the repaired 
assembly for a 90 day period starting from the date of shipment 
of the repaired product from Datalogic or until the expiration of 
the original warranty period, whichever is longer. Datalogic does 
not guarantee, and it is not responsible for, the maintenance of, 
damage to, or loss of configurations, data, and applications on the 
repaired units and at its sole discretion can return the units in the 
“factory default” configuration or with any software or firmware 
update available at the time of the repair (other than the firm-
ware or software installed during the manufacture of the prod-
uct). Customer accepts responsibility to maintain a back up copy 
of its software and data.

Warranty Claims Process

In order to obtain service under the Factory Warranty, Customer 
must notify Datalogic of the claimed defect before the expiration 
of the applicable Warranty period and obtain from Datalogic a re-
turn authorization number (RMA) for return of the product to a 
designated Datalogic service center. If Datalogic determines Cus-
tomer’s claim is valid, Datalogic will repair or replace product 
without additional charge for parts and labor. Customer shall be 
responsible for packaging and shipping the product to the desig-
nated Datalogic service center, with shipping charges prepaid. 
Datalogic shall pay for the return of the product to Customer if 
the shipment is to a location within the country in which the Da-