Troubleshooting
QUICK REFERENCE GUIDE
31
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
POSSIBLE SOLUTION
Nothing happens
when the scan
button is pulled.
No power to the
imager.
Check system power.
Ensure power supply is
connected.
Interface or power
cables are loose.
Ensure all cable
connections are
secure.
LED comes on,
but bar code does
not decode.
Imager not
programmed for
correct bar code type.
Ensure imager is
programmed to read
the type of bar code
scanned. Refer to the
PRG for more
information.
Bar code label is
unreadable.
Check the label to
ensure it is not
defaced. Try scanning
another bar code type.
Distance between
reader and bar code
is incorrect.
Move the imager
closer to or further
from the bar code.
Bar code is
decoded but not
transmitted to the
host.
Imager not
programmed for the
correct host type.
Scan the appropriate
host type bar code.
Refer to the PRG for
more information.
NOTE: For detailed troubleshooting, refer to
the PRG (Product Reference Guide)