Datamax h-class h-8308p, Operator'S Manual

Page 1: ...H 8308p Operator s Manual ...

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Page 3: ...tates do not permit the exclusion of incidental or consequential damages and in those states the foregoing limitations may not apply The warranties here give you specific legal rights and you may have other legal rights which vary from state to state Firmware Software Agreement The enclosed Firmware Software resident in the Printer is owned by Licensor or its suppliers and is licensed for used onl...

Page 4: ...47 Part 15 Class A Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and us...

Page 5: ...the printer on a flat firm surface Do not place the printer upon or near a heat source Never insert anything into the ventilation slots and openings of the printer Do not use the printer near water or spill liquid into it Ensure that the AC power source matches the ratings listed for the printer If unsure check with your dealer or local utility provider Do not step on the AC power cord If the AC p...

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Page 7: ...an Interface Cable 7 3 Setting up the Printer 9 3 1 Media Loading 9 3 1 1 Internal Media Sources 11 3 1 2 External Media Sources 13 3 2 Media Sensor Adjustment 15 3 3 Ribbon Loading 16 3 4 Configuring Media and Ribbon Settings 19 3 4 1 Using Media and Ribbon IDs 19 3 4 2 Selecting Media and Ribbon Types 19 3 4 3 Setting the Media and Ribbon Parameters Manually Advanced 21 3 4 4 Load a Saved Media ...

Page 8: ...formation 28 4 3 2 Settings Report 28 4 3 3 Network Report 31 4 3 4 Extended Status 31 4 3 5 Serial Report 31 4 3 6 GPIO Report 32 4 3 7 Fonts Report 32 4 3 8 Feed Button 32 4 3 9 Menu Button 33 4 3 10 Basic Settings 33 4 3 11 User Labels 37 4 3 12 Advanced Settings 38 4 3 13 Media Settings 46 4 3 14 Communications 47 4 3 15 Tools 51 4 3 16 Language 64 4 3 17 Test 65 ...

Page 9: ...ing the Interior Compartment 77 5 2 4 Cleaning the Media Sensing Components 78 5 2 5 Cleaning the Platen and Assist Rollers 78 5 2 6 Cleaning the Ribbon Path Components 79 5 2 7 Cleaning the Exterior Surfaces 81 5 3 Replacing the Printhead 82 6 Troubleshooting 85 6 1 Problem Resolution 85 6 2 Troubleshooting Print Quality 87 6 3 Error and Warning Messages 88 7 Specifications 91 7 1 General 91 7 2 ...

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Page 11: ... if you wish to write custom programs a copy of the pw Series Programmer s Manual can be found on the Accessories CD ROM and at our web site at http www datamax oneil com As detailed below available standard and optional features can meet all of your labeling requirements 1 1 1 Standard Features Depending upon the model and type the printer offers the following standard features Feature Control Pa...

Page 12: ...rinthead X Internal Test Configuration Labels X Label Retract Control after Print X Media Counters X Media Tear Bar X Option Hardware Auto Detection X On Demand and Batch Printing X Power up Diagnostics X Resident Multiple Setup and Restore X Resident Option Hardware Diagnostics X Scalable Font Engine X Serial RS 232 Interface X Text Bar Code Graphics and Image Printing X Time and Date Battery Bac...

Page 13: ...ed software drivers External Media Rewinders Precision crafted bi directional rewinding mechanisms with device dependant features DMXREW1 accepts 1 to 4 inch 25 to 101 mm diameter core that is up to 4 5 inches wide 114 mm and rewinds to an 8 inch 203 mm maximum outer diameter at 10 inches per second DMXREW2 accepts a 3 inch 76 mm diameter core that is up to 9 5 inches wide 241 mm and rewinds to a ...

Page 14: ...B memory devices for storing graphics label formats fonts and firmware and that allow USB keyboard connections for direct data input applications Thermal Transfer A hub assembly that allows printing with ribbon for exceptional image clarity and durability as compared to most direct thermal media types Option Installation The table below lists the experience needed to install the options described ...

Page 15: ...amage and if evident notify the shipping company before acceptance After removing the packaging check the contents of the shipment The following items are included Printer Power Cord Quick Start Guide Accessories CD ROM Warranty Card Any special or additionally purchased items Save the carton and packing material for future use ...

Page 16: ...The printer features an auto ranging power supply and several different interface types for easy installation Ensure that the Power Switch is OFF when making printer connections 2 2 1 Connecting the Power Cord With printer placed upon a firm and level surface connect the Power Cord as follows A Ensure that the Power Switch is turned OFF B Connect the Power Cord to the AC receptacle on the printer ...

Page 17: ...iately cycle the power OFF and ON Ethernet Connection The Ethernet interface supports several menu selectable modes Depending on the length the cable should be Category Type 3 or better USB Connection The USB interface connection may differ slightly depending upon the operating system and hardware configuration of the host computer Optional Serial Connection The serial interface supports RS 232C c...

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Page 19: ... up the Printer 3 1 Media Loading Load media according to its type and source after performing these prerequisites A Raise the cover B Rotate the Printhead Latch counterclockwise then raise the Printhead Assembly ...

Page 20: ...otate the Media Guide upward E Proceed according to the source of the media being installed If using internally supplied roll media sources see Section 3 1 1 or If using externally supplied sources e g boxed fanfold stock see Section 3 1 2 ...

Page 21: ...ompletely onto the Media Hub B Route the media under the Media Guide Extrusion then out the front of the printer as shown C Rotate the Media Guide into the DOWN position and then slide the guide inward until it rests lightly against the edge of the media ...

Page 22: ... go to Step E If loading thermal transfer media also load ribbon see Section 3 3 E Lower the Printhead Assembly then rotate the Printhead Latch completely clockwise F Close the cover With READY displayed press the FEED Key until at least one gap or mark advances If your media is less than the width of the printhead adjust the Leveling Cam see Section 5 4 1 ...

Page 23: ...e that the material enters the printer with the black marks facing down B Route the media into the printer through the Rear Media Loading Slot or Bottom Media Loading Slot and if equipped over the Rewind Hub C Route the media under the Media Guide Extrusion then out of the printer as shown in the previous section D Rotate the Media Guide into the DOWN position and then slide the guide inward until...

Page 24: ...e go to Step F If loading thermal transfer media also load ribbon see Section 3 3 F Lower the Printhead Assembly then rotate the Printhead Latch completely clockwise G Close the cover With READY displayed press the FEED Key until at least one gap or mark advances If your media is less than the width of the printhead adjust the Leveling Cam see Section 5 1 1 ...

Page 25: ... Die cut Centered over a label Notched Centered over a notch Reflective Centered over a black mark Continuous Centered over the material C Lower the Printhead Assembly then rotate the Printhead Latch completely clockwise D If necessary return to Media Loading to complete the setup process otherwise close the cover With READY displayed press and hold the FEED Key until at least one gap or mark adva...

Page 26: ... on thermal transfer media should be loaded as follows The use of ribbon slightly wider than the media and liner if any is recommended to help protect against abrasive wear A Rotate the Printhead Latch counterclockwise then raise the Printhead Assembly ...

Page 27: ...e In or Coated Side Out slide a Ribbon Roll completely onto the Ribbon Supply Hub as shown below The coated inked side of the ribbon must face the media Coated Side In CSI Ribbon Coated Side Out CSO Ribbon C Route the ribbon under the Ribbon Idler then out the front of the printer ...

Page 28: ...h completely clockwise F Close the cover With READY displayed press the FEED Key until at least one gap or mark advances Remove used ribbon when the Ribbon Roll is depleted Pull the empty core from the Ribbon Supply Hub Grasp the used roll on Ribbon Take Up Hub then pull and squeeze to remove the spent ribbon To remove partially depleted rolls cut the ribbon then remove the roll as described above...

Page 29: ...to tab 2 and use the scroll arrows to highlight and select the appropriate Ribbon ID 4 Select the Home button 5 After selecting the Home button select the green Accept button to again confirm your selection or the red Reject button to cancel the changes Note Although using media and ribbon IDs usually produce very good results minor adjustments may be required Refer to the section titled Adjusting...

Page 30: ... The options are as follows None Coated In CSI Coated Out CSO Note For more information refer to the section Top of Form Sensor Note CSI ribbon shiny side facing outward should be installed where the ribbon unwinds in a counter clockwise direction CSO ribbon dull side facing outward should be installed where the ribbon unwinds in a clockwise direction If these settings do not match the ribbon type...

Page 31: ...ld until the correct option appears The options are as follows None for direct thermal printing Coated In for thermal transfer printing Coated Out for thermal transfer printing 4 Tab to the next screen and enter values for Heat and Heat Balance 5 Tab to the next screen and enter values for Rewinder Tension 6 Tab to the next screen and enter a value for Ribbon Low Diameter 7 Select the Home button ...

Page 32: ...ce the CD ROM starts select your printer model then Install Driver from the menu Follow the instructions on the screen to install If the driver was downloaded from our website simply double click the downloaded exe file to launch the installation 2 Check the Install printer drivers radio button then click Next and follow the on screen instructions to install the driver 3 When prompted select your ...

Page 33: ...ature It is important that the Stock setting matches the size of the label you are using If you cannot find a match for your label click New and enter the dimensions of your label These two settings will have the greatest effect on print quality Some label stocks will require more heat and slower print speeds to generate a quality image The Windows application software used to create the label for...

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Page 35: ...n Selecting the Home button sends the user to the main screen Tabbed Browsing Blue left and right arrow buttons are provided at the bottom right of the screen to navigate tabbed menus Select the right arrow to advance to the next tab or the left arrow to return to the previous tab Scrolling Some menu screens allow for scrolling Select the appropriate up or down arrow Changing Values Numeric values...

Page 36: ...o the user Printer Status Operator Action Area Date Time Fault Information Area Model ID Connected Devices and Mode Indicators Buttons Printer Status The printer status area displays the state of the printer These states include the following Ready The printer is idle and ready to accept internal or external commands Busy Appears when printing or feeding paper Fault The printer has paused due to a...

Page 37: ...rea Warnings and faults will be displayed in this area Once the fault has been corrected the message will disappear Connected Devices The symbol for devices connected to the USB host will be presented in this area Mode Indicators The printer will display modes that have been activated If options have been installed but not enabled they will not appear in this area of the display Information Button...

Page 38: ...ion FPGA Version Boot Version Board ID RAM Size Flash Size Printer Key Absolute Counter Printhead Counter Setup File Paper Ribbon Detected Options 4 3 2 Settings Report The settings report provides information on the printer settings Media Settings Paper Sensor Type Ribbon Mode Heat Heat Balance Rewinder Tension Ribbon Low Diameter Gap Mark Offset Gap Mark Noise ...

Page 39: ...d Speed Reverse Speed Present Distance Paper Out Warning Reprint on Error Present Timeout Pause Mode Page Defaults Settings Print Length Print Width Vertical Offset Horizontal Offset Orientation Raster Mode Font Name Number Point Size Pitch Size Symbol Set Print Truncation Print on Gap Mark ...

Page 40: ...to Speed Adjust Adjustment Settings Present Distance Adjust Cut Distance Adjust Cutter Rotation Adjust Vertical Adjust Horizontal Adjust Rewinder Tension Adjust Darkness Contrast Calibration Settings Paper Threshold Gap Mark Threshold for non continuous sensor type TOF Gain ...

Page 41: ... Wireless MAC Wireless DHCP Hostname Available only if the wireless option is installed 4 3 4 Extended Status The Extended Status option provides sensor information including Head Temperature Head Voltage Ribbon Level Rewinder Level TOF Sensor Session Label Count Extended Status is also available when printing by pressing the icon in the mode indicator area 4 3 5 Serial Report The serial report pr...

Page 42: ...ction Type Signal 8 I O Function Type 4 3 7 Fonts Report The Fonts Report provides the font name and the font ID typeface ID number This includes both the resident and user downloaded or imported fonts Note The resident fonts are listed in the Appendix of this manual Note It is the user s responsibility to obtain the appropriate licenses for downloaded or imported fonts 4 3 8 Feed Button Selecting...

Page 43: ...al options which are enabled or disabled via the Printer screen Three of the modes cannot happen concurrently so the highest priority mode will take precedence The order is as follows 1 Pause Mode High 2 Present Sensor Enable Medium 3 GPIO Low a Cutter Mode The cutter supports the cutting of media into separate labels For printers with a print media cutter installed select from the following Cutte...

Page 44: ...r to prompt for the next label To enable or disable the Pause Mode select or deselect the corresponding checkbox Media Selecting the media button allows the user to change the print media and ribbon settings The printer may automatically set up certain parameters once the paper and ribbon types have been inputted either using the Media ID or manual entry a Media ID The user can qualify various med...

Page 45: ... For print media types that have not been qualified by the printer manufacturer the Select Type option allows the user to manually enter the media and ribbon types This will configure the printer to the approximate print settings The interface has three tabs Paper Using the up and down arrows highlight the appropriate paper to be used Ribbon Using the up and down arrows highlight the appropriate r...

Page 46: ...t quality as well as horizontal and vertical adjustments Selecting the plus or minus buttons respectively increases or decreases the values Changes to the values may also be made by selecting the field and entering the appropriate values using the numeric keypad During printing the print adjust screen will be available via an icon in the mode indicator area of the front display When paused the ico...

Page 47: ...ntal Adjust The horizontal adjustment is set within the range of 100 to 100 dots To move the image to the right adjust the settings in a positive direction 1 Enter the appropriate value in the field 2 Upon exiting the Print Adjust panel either select the green Accept button or the red Reject button 4 3 11 User Labels The user button allows for the usage of custom labels and custom printer configur...

Page 48: ...r to the Advanced section of the manual for more information 4 3 12 Advanced Settings The Advanced button provides access to the advanced settings of the printer These settings include the following Page Defaults Printer Media Comm communications Adjustments Page Defaults The following page parameters can be adjusted Settings Values Ranges Default Print Length N A 10 to 99 00 in 4 00 in Print Widt...

Page 49: ...ity Label from the Test menu Note Rotating oversized images with Print Truncation enabled may result in truncating the printout entirely Note Setting the raster mode to transparent will allow for texts barcodes and images that support transparency to be copied onto the destination without the white regions generally associated with images Setting the raster mode to opaque allows for texts barcodes...

Page 50: ... Present Distance 0 00 4 00 Auto Note To manually change the Present Distance settings select the Auto button to the left of the value field and follow the instructions to enter and save the changes b Auto The printer has several Auto settings that can be enabled or disabled Selection Values Default Auto Option Detect Enable Disable Enable Auto Present Distance Enable Disable Enable Auto Tension E...

Page 51: ...2 0 max speed model dependent Increments of 0 5 Feed Speed 2 0 max speed model dependent Increments of 0 5 or Auto Reverse Speed 2 0 max speed model dependent Increments of 0 5 or Auto d Alarms The following alarm settings may be adjusted Adjustments Options Default Paper Out Warning True False True Reprint on Error True False True ...

Page 52: ...ettings may be adjusted for printers with the cutter option installed Adjustments Options Ranges Default Cutter Mode Off Cut By Label Cut By Job Cut By Count Off Cut By Count 1 Cut Distance Adjust 100 to 100 dots 0 Cut Rotation Adjust 10 to 10 0 Note A positive value rotates the blade further GPIO The following settings may be adjusted for printers with the GPIO option installed Adjustments Values...

Page 53: ...ut Input Output Sig 5 6 Input Output Output Sig 7 8 Input Output Output Select Signal Sig 1 None Start of Print Reprint Slew Pause Start of Print Sig 2 None Start of Print Reprint Slew Pause Reprint Sig 3 None Start of Print Reprint Slew Pause Slew Sig 4 Start of Print Reprint Slew Pause Pause ...

Page 54: ... Data Ready Media Low Service Data Ready Sig 7 End of Print Data Ready Media Low Service Media Low Sig 8 End of Print Data Ready Media Low Service Service Signal Type Sig 1 Low High Low Pulse Hi Pulse Low Sig 2 Low High Low Pulse Hi Pulse Low Sig 3 Low High Low Pulse Hi Pulse Low Sig 4 Low High Low Pulse Hi Pulse Low ...

Page 55: ...sent sensor option installed Present Sensor Settings Values Ranges Default Present Sensor Enable Disable Disable Present Distance Adjust 100 to 100 dots 0 Note For small labels present distance must be set to 0 to avoid becoming stuck during backup Rewinder The following settings may be adjusted for printers with the rewinder option installed Rewinder Settings Values Ranges Default Rewinder Mode O...

Page 56: ... the User Files utility from the Tools menu before resetting to defaults 4 3 13 Media Settings Select Media to change the print media settings Media Settings Values Ranges Default Paper Sensor Type Gap Mark on Bottom Notch Continuous Gap Ribbon Mode Coated In Coated Out None Coated In Heat 1 to 30 5 Heat Balance 1 to 10 8 Rewinder Tension 1 to 20 12 Ribbon Low Diameter 1 0 to 2 0 in 1 5 in Gap Mar...

Page 57: ...0 0 0 0 Once the data has been entered select the Home button and then select the green Accept button to save the changes which will require a printer reboot If necessary the user may return to the default settings by selecting General Reset Defaults Ethernet b Wireless The following wireless settings may be set for printers with the wireless option installed Functions Values Actions Default Wirel...

Page 58: ...ers with the Serial Interface option installed Baud Rate Sets the serial communications rate in bits per second Data Bits Sets the word length Stop Bits Sets the number of stop bits Parity Sets the word parity Protocol Sets the serial communications handshaking mechanism software hardware or none Functions Values Ranges Default Baud Rate 9600 19200 38400 57600 115200 115200 BPS Databits 7 8 8 Stop...

Page 59: ...IP 127 0 0 1 Enable LPD Enabled Webpages provide a printer configuration interface for the user Users can view the printer status set printer parameters print test labels and perform simple actions like printer calibration and setting defaults To access the printer Webpages from a computer where the printer has been installed type the printer s IP address into the Web browser URL field Note The pr...

Page 60: ...ion settings to the factory default settings select one of the options and select the green Accept button to make the change Ethernet Wireless Serial Adjustments Adjustments are considered fine adjustments and should not be considered main settings Select from the following settings to change the values Adjustment Settings Ranges Default Darkness 20 to 20 0 Contrast 10 to 10 0 Vertical Adjust 100 ...

Page 61: ...ng Calibrate Paper the paper is scanned to determine the top of form media and top of form gap settings Upon selection the printer will move the paper forward and backward over the gap or mark It may be helpful to place the identifying mark or notch just behind the TOF sensor so that the sensor will go over the mark as the media progresses through the printer Calibrate Paper is intended to sample ...

Page 62: ...alibrate Paper will overwrite the threshold values Select Calibrate Manually to change the following settings Top of Form Gain Paper Threshold Gap Mark Threshold Adjustment Settings Ranges TOF Gain 1 to 31 Paper Threshold 0 to 255 Gap Mark Threshold 0 to 255 d Calibrate Display Select Calibrate Display and then select either the green Accept button to continue or the red Reject button Upon selecti...

Page 63: ... and select either the green Accept button or the red cancel button To change the security level choose from the following options Functions Options Security Level Off Secure Secure All 3 Button Display Security Descriptions Secure When the Secure option is selected changes to the advanced settings and user tools will require a password Secure All When the Secure All option is selected changes to ...

Page 64: ...n Now The Elapsed field displays the number of inches in thousands since the last cleaning Maintenance Settings Ranges Actions Default Maintenance 0k to 1000k in 0 never Clean Now Select Clean Now b Upgrade The Upgrade function allows the user to upgrade the printer software Insert a mass storage device into the USB host with the appropriate file to be uploaded and then select Upgrade Do not turn ...

Page 65: ...y Labels stored on a mass storage device must be placed in a directory called user_labels at the root top level of the storage device e g E user_labels Note Label names cannot contain a space character Print The user can print label files that have been saved internally or saved to a mass storage device attached to the USB host 1 Select Print 2 Using the scroll arrows highlight the file to be prin...

Page 66: ...ect Organize 2 Using the scroll arrows highlight the appropriate file 3 Select the green Accept button to continue 4 Select Rename 5 Confirm your selection by selecting the green Accept button 6 Using the alpha numeric keypad enter a new name for the selected file 7 Select the green Accept button to continue b Media The Media utility allows the user to copy delete and rename media configuration fi...

Page 67: ... host perform the following steps Copy 1 Select Organize 2 Using the scroll arrows highlight the appropriate media configuration file 3 Select the green Accept button to continue 4 Select Copy 5 Select the green Accept button to confirm Delete 1 Select Organize 2 Using the scroll arrows highlight the appropriate media configuration file 3 Select the green Accept button to continue 4 Select Delete ...

Page 68: ...ect the green Accept button to confirm Save Media IDs The Media Setup utility allows the user to save current media ID settings internally 1 Select Media ID 2 Using the alpha numeric keypad type the desired Paper ID 3 Using the alpha numeric keypad type the desired Ribbon ID 4 Select the green Accept button to confirm Note Media ID files use and equal sign to separate between paperID and ribbonID ...

Page 69: ...Accept button to confirm Delete 1 Select Organize 2 Using the scroll arrows highlight the appropriate user setup file 3 Select the green Accept button to continue 4 Select Delete 5 Select the green Accept button to confirm Rename R 1 Select Organize 2 Using the scroll arrows highlight the appropriate user setup file 3 Select the green Accept button to continue 4 Select Rename 5 To confirm select t...

Page 70: ...oad additional language files to the printer Translation files can be created using QTLinguist The language files created in qm format can be imported from the user_languages directory at the root top level of the mass storage device Organize To copy delete or rename a printer language file to or from a mass storage device connected to the USB host perform the following steps Copy 1 Select Organiz...

Page 71: ... language file 3 Select the green Accept button to continue 4 To confirm select the green Accept button e Wallpaper The wallpaper utility enables the user to change the main screen background to another image The image must be a 72dpi JPEG and must be 320 pixels wide and 240 pixels high Note Some colors may cause the buttons to blend into the menu and reduce their contrast Note User images can con...

Page 72: ...confirm Select The Select Wallpaper utility allows the user to change the wallpaper background that has been previously installed in the printer 1 Select Select wallpaper 2 Using the scroll arrows highlight the desired wallpaper file 3 Select the green Accept button to continue 4 To confirm select the green Accept button f Fonts The Fonts utility enables the user to change the fonts being used in ...

Page 73: ...sing the scroll arrows highlight the appropriate user font file 3 Select the green Accept button to continue 4 Select Copy 5 Select the green Accept button to confirm Delete 1 Select Organize 2 Using the scroll arrows highlight the appropriate user font file 3 Select the green Accept button to continue 4 Select Delete 5 Select the green Accept button to confirm Rename R N 1 Select Organize 2 Using...

Page 74: ...d time select the Date Time button from the Tools menu If the message Network Time Protocol Enabled appears select the green Accept button To adjust the settings select the following buttons and input the appropriate information Month Day Year Hour Minutes AM PM Note Upon exit the user can enable the displaying of the date and time on the main screen 4 3 16 Language Select from the localization se...

Page 75: ...next one in the list 2 Select the number of labels to be printed using the Select Count option 3 Select the printer icon in the taskbar to print the test label Selections Values Ranges Default Select Test Label Quality Label 10 Block Pattern 20 Block Pattern Quality Label Select Count 1 to 9999 1 Select the printer icon in the taskbar to begin printing the test label s entered into the Select Coun...

Page 76: ...the tabbed interface to select the option to be tested The tabs are navigated using the next and previous arrows in the taskbar Test Options Values Ranges Default Cycle Cutter 1 to 999 1 Test Present Sensor N A Test Rewinder N A Test Ribbon Assembly N A Once the selections have been made select the Start button to begin the test Test GPIO The Test GPIO function allows the user to test a connected ...

Page 77: ...ite Mode Write Mode Enter the appropriate settings and select the green Start button Write Mode Values Ranges Default Sig 1 N A Sig 2 N A Sig 3 N A 1 Sig 4 N A 1 Sig 5 0 1 1 Sig 6 0 1 1 Sig 7 0 1 1 Sig 8 0 1 1 Read Mode Enter the appropriate settings and select the green Start button Read Mode Values Ranges Default Sig 1 0 1 1 Sig 2 0 1 1 ...

Page 78: ...68 Read Mode Values Ranges Default Sig 3 0 1 1 Sig 4 0 1 1 Sig 5 N A Sig 6 N A Sig 7 N A Sig 8 N A ...

Page 79: ...69 Pulse Mode Enter the appropriate settings and select the green Start button Read Mode Values Ranges Default Sig 1 N A Sig 2 N A Sig 3 N A Sig 4 N A Sig 5 0 1 1 Sig 6 0 1 1 Sig 7 0 1 1 Sig 8 0 1 1 ...

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Page 81: ...ed to maintain print quality across the wide range of media types and sizes The applicability and adjustment methods for the printhead are described below 5 1 1 Leveling Cam Adjustment Whenever using narrow media sizes that are less than the width of the printhead adjust the Leveling Cam for even pressure distribution If changing media sizes readjust the Leveling Cam ...

Page 82: ...ounter clockwise until the image fades across the label as shown in Example 1 below C While observing the printed output rotate the Leveling Cam clockwise until the image is complete with even contrast as shown in Example 2 below Example 1 Too much adjustment Example 2 Correct adjustment Under adjustment of the Leveling Cam can cause problems that include ribbon wrinkling label tracking and excess...

Page 83: ...ownload your label format or use a Test Label format then begin printing a small batch of labels B While observing the printed output turn each Pressure Adjustment Screw use a small coin or screwdriver by the same amount until the image is complete with even contrast Counterclockwise to increase applied pressure or Clockwise to decrease applied pressure Ensure that each arrow points in the same di...

Page 84: ...Interior Compartment As needed based on a weekly visual inspection Compressed air or a soft brush see Section 5 2 3 Media Sensing Components As needed based on a weekly visual inspection Compressed air soft brush lens tissue and or isopropyl alcohol see Section 5 2 4 Platen and Assist Rollers After each roll of media or ribbon sooner if needed Cotton swab or a cloth dampened with isopropyl alcohol...

Page 85: ...leaning is critical To maintain peak performance of the printer Datamax O Neil offers a complete line of cleaning products including pens cards films and swabs Visit our website at http www datamax oneil com to learn more Certified Datamax O Neil The worry free choice for optimal printer performance Cotton Swab Procedure for users of direct thermal media or thermal transfer media with wax ribbon A...

Page 86: ... streaking is still present use the Cleaning Film Procedure below otherwise this completes cleaning Cleaning Film Procedure for users of thermal transfer media and resin ribbon when printing with a Heat Value of 22 or higher or when other methods prove unsuccessful A Raise the cover then raise the Printhead Assembly and wait briefly for the printhead to cool B Remove media and ribbon then place a ...

Page 87: ... vacuum clean the Fan Filter 5 2 3 Cleaning the Interior Compartment Inside the printer paper dust from the media can accumulate to produce small voids in the print To assure continued void free printing clean the Interior Compartment as follows A Turn OFF the Power Switch and unplug the power cord from the AC Receptacle B Raise the Cover then remove media and ribbon C Remove all media and ribbon ...

Page 88: ...nlock the Printhead Latch raise the Printhead Assembly and remove media C Using compressed air clean all debris from the Media Sensor and the Light Bar In cases of extreme buildup a Cotton Swab or lens tissue dampened with isopropyl alcohol can be used 5 2 5 Cleaning the Platen and Assist Rollers Rollers contaminated with grit label adhesive or ink can lead to a decline in print quality and in ext...

Page 89: ...the Platen and the Assist Roller clean Manually rotate the rollers as necessary wiping rotating and repeating until the surfaces of each are clean 5 2 6 Cleaning the Ribbon Path Components Thermal Transfer equipped Smooth ribbon flow can become impeded if the components are dirty Clean them as follows A Turn OFF the Power Switch and unplug the power cord from the AC Receptacle Raise the Cover then...

Page 90: ...80 C Using a Cotton Swab dampened with alcohol wipe the Ribbon Shield clean D Reload media and ribbon then close the Cover ...

Page 91: ...leanser Never use abrasive cleansers or solvents and never pour a cleanser directly onto the printer A Turn OFF the Power Switch and unplug the power cord from the AC Receptacle B Using a soft cloth or sponge dampened with a non abrasive cleanser wipe the exterior surfaces clean C Allow the surfaces to dry before reconnecting power ...

Page 92: ...present on your body B Unplug the printer and open the access cover If ribbon is installed remove it C Lower the Printhead Assembly and loosen the Printhead Mounting Screw If using an H 8308X model loosen both mounting screws D Carefully raise the Printhead Assembly Grasp the printhead then disconnect the two cables and remove the printhead E Position a new printhead under the Printhead Assembly a...

Page 93: ... Cotton Swab moistened not soaked with isopropyl alcohol clean the printhead then allow it to dry H If removed reinstall ribbon Lower and lock the Printhead Assembly Plug in the printer and turn ON the Power Switch ...

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Page 95: ...d with the ribbon controller hardware or software Ensure the latest software has been installed Out of Paper The printer may be out of media Install a new media roll The media guides may not be adjusted correctly Correct the media guide set tings Perform Calibrate Sensors The media is too transparent to be detected Perform Calibrate Sensors Cutter Jammed The cutter may have a jam Remove the jam fr...

Page 96: ... correctly The characteristics of the media may not be sensed by the printer Ex gap notch mark Set the paper mode to continuous Install different media No Top of Form Found The gap or mark was not found Ensure the Top of Form has been set correctly Install different media The label image size exceeded the maximum of 99 inches Check the print mechanism for a paper jam Calibrate the printer for the ...

Page 97: ...he Test menu 5 Examine the print quality Note Some imperfections can be caused by a contaminated printhead Clean the printhead and reprint the label Symptom Possible Solutions No Print or Poor Print Quality Verify the proper media and ribbon are being used Verify the printhead connections are fully seated Light Print on One Side Adjust the ribbon cam and ribbon shield to add tension to the light p...

Page 98: ...he same as the print width 6 3 Error and Warning Messages The printer displays messages when the possibility of a problem or an actual fault occurs Depending upon the displayed message find the possible action or solution in the tables below Error Messages The following messages may be displayed Errors Description SYSTEM ERROR Illegal label format or communications error OUT OF RIBBON Out of ribbo...

Page 99: ...UNLATCH THE PRINTHEAD Printhead needs to be unlatched LOAD PAPER No paper while idle LATCH THE PRINTHEAD Printhead unlatched while in idle PAPER LOW The paper media is low CUTTER NOT INSTALLED The cutter is enabled but not installed GPIO NOT INSTALLED The GPIO is enabled but not installed PRESENT SENSOR NOT INSTALLED The present sensor is enabled but not installed RIBBON NOT INSTALLED The ribbon c...

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Page 101: ...5 000 bits per second Handshaking Xon Xoff CTS DTR Parity Even Odd or None Stop Bits 1 or 2 Data Bits 7 or 8 Electrical AC Input Voltage Range 90 132 VAC and 180 264 VAC 47 63 Hz Power Consumption Typical operating 150 Watts Standby 21 Watts Power Supply Auto ranging switching type Printhead Protection Thermistor protected to temporarily halt printing upon high temperature detection then resume af...

Page 102: ...t Non conducting non corrosive Electromagnetic Radiation Moderate RF fields can be tolerated 7 2 Specifications This section identifies unique parameters and features of the printer Mechanical Height 16 4 inches 415 3 mm Width 17 inches 432 8 mm Depth 19 3 inches 489 mm Weight 59 pounds 26 8 kg Electrical Display Graphics touchscreen with backlight ...

Page 103: ...nward tear Media Types Die Cut Notched Continuous and Reflective Roll or Fanfold Internal Capacity 8 inch 203 mm Outer Diameter Roll on a standard 3 inch core or on a 40 mm core with the optional supply hub Ribbon Width Range 3 inches 9 inches 76 mm 228 mm Ribbon Length 1968 feet 600 m Dimensions Reference the drawing and table below E J I C K A B D H F G Side View Top View ...

Page 104: ...lowable length of the combined label and gap or mark measurement cannot exceed 99 99 inches 7 3 Approved Media and Ribbon Media and ribbon for thermal transfer is an important determinant in the throughput quality and performance of the printed product The following overview is an introduction to the different types of material that can be used in the printer For complete information and advice re...

Page 105: ...ect the print quality performance and life of the printer or its components For a current list of approved media please contact a Media Representative at 407 523 5650 Suggested direct thermal and thermal transfer applications are listed below Media and Ribbon Overview Direct Thermal Media Print Speed Print Energy Image Durability Datamax O Neil DTL HSM 10 12 Medium Low Datamax O Neil DTL HSH 10 12...

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Page 107: ...5 ISO L4 6 ISO L5 7 ISO L6 8 ISO L9 9 PC 775 10 PS MATH 11 MATH 8 12 PI FONT 13 MS PUBL 14 PC 8 DN 15 PC 850 16 PC 852 17 PC 858 18 PC 8 TK 19 PC 1004 20 WIN L1 21 WIN L2 22 WIN L5 23 WINBALT 24 DESKTOP 25 PS TEXT 26 LEGAL 27 ISO 4 28 ISO 6 29 ISO 11 30 ISO 15 31 ISO 17 32 ISO 21 33 ISO 60 34 ISO 69 35 WIN 3 0 36 MC TEXT 37 UCS 2 38 RomanExt 39 Wingdings 40 ZapDingBats 41 Symbol ...

Page 108: ...s1p ptsize v1s3b4197T Courier ESC symset ESC s0p pitch h0s0b4099T Courier Italic ESC symset ESC s0p pitch h1s0b4099T Courier Bold ESC symset ESC s0p pitch h0s3b4099T Courier Bold Italic ESC symset ESC s0p pitch h1s3b4099T Letter Gothic ESC symset ESC s0p pitch h0s0b4102T Letter Gothic Bold ESC symset ESC s0p pitch h0s3b4102T Letter Gothic Italic ESC symset ESC s0p pitch h1s0b4102T Albertus Medium ...

Page 109: ...8 1 79 ASCII 0x20 0x7F The leading AI value must be placed in square brackets and a trailing checksum must be included 100 Codabar 1 60 0 9 A D 1090 UK Plessey 1 65 48 57 0 9 A DF 1091 MSI Plessey Mod 10 1 55 0 9 1100 Code 93 1 107 ASCII 0x20 0x7F 1110 HIBC Code 93 1 36 0 9 A Z space 1111 HIBC Code 128 1 36 0 9 A Z space 1120 Telepen 1 30 ASCII 0x20 0x7F 1130 GS1 Databar RSS linear only 1 13 1131 ...

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