Datapulse Intuition 1000, Operator Training Manual

Page 1: ...Intuition 1000 Operators Documentation Intuition 1000 Switchboard Operators Training Guide Intuition 1000 Guide Version 2 Page of 1 26...

Page 2: ...Intuition 1000 Operators Documentation Intuition 1000 Guide Version 2 Page of 2 26...

Page 3: ...Feature Key Definitions 12 The Numeric Keypad 14 Opening the Switchboard Module to Process calls 15 Answering Calls 16 Extending a Call to an Extension 16 Announcing a call to an extension 18 Handling...

Page 4: ...bsence A register of absences against entries in the person module Topic An additional database with information and telephone numbers The operator can search on key words and numbers can be hyper lin...

Page 5: ...password This could be your network logon id and password Your System Administrator will be able to supply these Opening the Switchboard module Double click on the Switchboard module icon The Logon di...

Page 6: ...ion 1000 Operators Documentation Switchboard Layout Menu Bar The top portion marked Answer Functions Features Service Options Search Help is known as the menu bar Intuition 1000 Guide Version 2 Page o...

Page 7: ...e mouse to access functions Queue Meter The thermometer gives you the total calls waiting Source Panel Displays the information on incoming calls Destination Panel Displays the information on the dest...

Page 8: ...een Connected Orange No Status Available Red Not Connected Switchboard Module Status The second part of the information panel shows the status of the switchboard Database and User display The third pa...

Page 9: ...Operator s Microphone status for both PSA and when in a call by showing a Microphone icon If the microphone symbol is crossed through it means it is muted The operators Headset Handset volume is show...

Page 10: ...nected to M2250 or Headset handset not connected Graphic Symbols on the Switchboard These are the symbols you will see as you process calls Symbol Action Description Speech You can speak to and hear y...

Page 11: ...ting Message Indicate Message Cancel Shift Orange Release Source Barge In Busy Verify White Help Number List Take Message Redial F1 F2 F3 F4 Ctrl Yellow Semi Automatic Camp On Serial Calls End to End...

Page 12: ...sion status Ctrl F4 Message cancel To cancel a message for an extension F5 Conference Setting up a conference call of up to 6 parties Shift F5 Orange Break In Breaking in of an established call Ctrl F...

Page 13: ...no F10 Reconnect To reconnect a recall Shift F10 Orange Called Number A list of the last 20 called numbers Ctrl F10 Yellow Parking Parking a call within the system F11 Topic Topic search Shift F11 Ora...

Page 14: ...n 1000 Operators Documentation The Numeric Keypad The numeric keyboard is shown below Note The Num Lock light on the top right of the keyboard should always be lit Intuition 1000 Guide Version 2 Page...

Page 15: ...le to Process calls When you have logged on to the Switchboard module the following appears Select the Busy Icon with your mouse or Shift Minus key to take the switchboard off Night Service You are no...

Page 16: ...n Answering Calls When a call is presented to the console press the answer key and the following will appear Extending a Call to an Extension Dial the number required and press the release key Intuiti...

Page 17: ...Intuition 1000 Operators Documentation Intuition 1000 Guide Version 2 Page of 17 26...

Page 18: ...nnounce the call and press the release key to extend the call Note If you need to get back to the caller with the extension on line press F8 ear moves to source panel Press F8 to get back to extension...

Page 19: ...he release key Handling Calls to a Busy Extension with a Call Holding Answer the call you will hear busy tone and will not be able to speak to the source no ear Press release destination key to speak...

Page 20: ...Intuition 1000 Operators Documentation To retrieve the call on hold select Alt Number or double click on the call using the mouse Intuition 1000 Guide Version 2 Page of 20 26...

Page 21: ...al call to an extension The dial pad will appear in the destination panel when you have completed the above Enter the extension number Select Release Note 1 If call is in the queue pressing answer wil...

Page 22: ...below The less you key the more you see Press the enter key for a Lastname search or F2 etc for other options i e Firstname See example below of search result To extend the call to the highlighted ent...

Page 23: ...Operators Documentation To view the details press Ctrl plus S or click the Show button General Search Select Shift F12 or the General Search Icon enter criteria Select OK Intuition 1000 Guide Version...

Page 24: ...on Alternative number searching To search for an alternative number for a directory entry Select the person Select Control F12 The Alternative numbers list appears Select the number Select OK Intuitio...

Page 25: ...nstrator Press Answer to pick up a line first then select the Service drop down menu Select PSA Select the Description you wish to record an announcement Select Record Select Record Record your Announ...

Page 26: ...arrive at the same time the Selective Call window displays allowing the operator to select which one to answer first Example below Closing the Switchboard and Shutting down the PC Put the switchboard...