Intuition 1000 Operators Documentation
Overview
The Intuition 1000 Switchboard is a screen-based console, which replaces the switchboard with
a PC.
The Intuition 1000 Switchboard comprises of 5 basic modules
Optional modules
Switchboard
Allows the operator to process calls using a
standard PC keyboard.
Person
A directory containing fields that the operator can
search and extend a call on.
Absence
A register of absences against entries in the person
module.
Topic
An additional database with information and
telephone numbers. The operator can search on key
words and numbers can be hyper linked so the
operator can extend the call from the topic page.
Person Specific Announcement
Greetings recorded by the operators for a variety of
call types.
Operator Statistics
Historical and Real Time Operator statistics
PCN
Priority Call Notification. A call type can be given a
priority i.e. Emergency, and the call will be the first
to be answered.
Intuition 1000 Guide
Version 2
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