120 20191-002
Paragon-III
Technical Manual
4
1.4 Product
Warranty
Warranty information may be obtained by contacting your sales representative.
1.5 Replacement
Parts
This product is usually not field-serviceable, except by the replacement of individual radio modules.
Specialized equipment and training is required to repair logic, modem boards, and radio modules.
Contact Technical Support for service information before returning equipment. A Technical Support
representative may suggest a solution eliminating the need to return equipment.
1.5.1 Factory Repair
When returning equipment for repair, you must request an RMA (Returned Material Authorization)
number. The Tech Support representative will ask you several questions to clearly identify the prob-
lem. Please give the representative the name of a contact person, who is familiar with the problem,
should a question arise during servicing of the unit.
Customers are responsible for shipping charges for returned units. Units in warranty will be repaired
free of charge unless there is evidence of abuse or damage beyond the terms of the warranty. Units
out of warranty will be subject to service charges. Information about these charges is available from
Technical Support.
1.6 Packaging
Each Paragon-III product normally leaves the factory packaged as follows:
•
A Series II Dataradio base station “Radio-modem assembly”
•
A dual power supply assembly
•
One standard seven-foot 120VAC power cord
•
Two DC power cables to connect the radio assembly to the dual power supply assembly.
•
Courtesy small parts kit
Frequently, Paragon-III product components are field-assembled prior to customer delivery.
The cabinetry may then be supplied in one of several custom rack-mount configurations that may also in-
clude fan, backhaul modems, duplexer/filters/combiners, and ancillary equipment.
If damage has occurred to the equipment during shipment, file a claim with the carrier immediately.
