40
8.
Frequently-Asked Questions
This section describes problems that you may encounter while using the CAP-1. If
you have questions, please refer to related sections and follow all the suggested
solutions. If problem still exists, please contact your distributor or the service center.
No. Problems
Solutions
1
Why the CAP-1 SDI to USB
3.0 Capture Box can not be
detected?
Please make sure that the OS systemof your
computer is qualified for the CAP-1
application. Please refer to the OS versions
which are listed in the Specifications.
Moreover, please make sure that the USB
3.0 connector of your Laptop can supply up
to 900mA current.
2
Why the captured video is
so laggy?
Please check the operation status of the
software programs on your computer. If
there are too many software programs that
are operated simultaneously, you will need
higher RAM capacity to ensure its smooth
operation. The RAM capacity can be
increased to 8GB or higher according to
your need.
3
Why the USB 3.0 Cable
cannot be detected?
Please use the USB 3.0 cable which is
supplied by Datavideo.
4
Why the “No Picture” issue
will happen when using the
CAP-1 with the third-party
software such as OBS, Zoom
and Skype?
Please check that whether the power of
your input source is turned on. Moreover,
please check whether the SDI connector of
the CAP-1 is connected correctly or not.
Furthermore, please check whether the UVC
device is detected and occupied by the
third-party software in your system. If the
answer is Yes, it will cause the issue that the
video can not be opened by other third-
party software correctly.
Summary of Contents for CAP-1
Page 1: ...CAP 1 SDI TO USB 3 0 CAPTURE BOX...
Page 9: ...9 1 2 System Diagram...
Page 16: ...16 5 Please press the Next button 6 Please press the Install button...
Page 20: ...20 3 Please press the Add button from the Source pane to open the Source menu...
Page 32: ...32 System Diagram Please follow following steps for updating the CAP 1 firmware...
Page 35: ...35 7 Please press the Connect button 7...
Page 39: ...39 7 Dimensions Unit mm...
Page 45: ...45 6 Please click the Levels button and then adjust the sound level to 100 by the slider...