30
DHCP
：
Disable
Static IP
：
X.X.X.Y
；
the first three decimal numbers must be the same as your router or
switch. The number Y must be a number not used by any devices connected to the
network.
Subnet Mask
：
255.255.255.0
Default Gateway
：
Z.Z.Z.Z
；
same as the gateway IP of your router or switch.
Note: Some router may require special gateway IP setting; instead of the standard
192.168.1.1. Therefore, you should check the network properties on the PC before
switching to the fixed IP mode.
For example, some routers have a gateway IP of 192.168.1.254 and as a result, the default
gateway and primary DNS fields on the NVS-31 MARK IV must also be configured to
192.168.1.254.
Primary DNS: Same as the default gateway IP, which, if causing issues, can be changed to
8.8.8.8 or 8.8.8.4 (Public DNS provided by Google).
Click the
“
Apply
”
button to save the network settings.
Reconnect the PC and the NVS-31 MARK IV to the network.
Restore the
PC’s
original network settings.
Shut down the KMU-300; wait for approximately five seconds before turning the KMU-
300 back ON.
You should be able to access the NVS-31 MARK IV through the fixed IP address.
Advanced Troubleshooting
If you still are unable to connect, please try the following:
Use the ARP table to search for the
encoder’s
MAC address; the
device’s
MAC address is
on the print label at the bottom of your HS device.
MAC address starts with
00:07:36:03:xx:xx
.
-
Device
’s
MAC address starts with 00:07:36:07:xx:xx (KMU-300 and KMU-300 only)
On the command prompt (terminal on MAC OS), enter "
arp -a
" then press enter key to
display an ARP list. See if the NVS-31 MARK IV is successfully connected to the network.
Execute
services.msc
，
and on the right column of the
“
Services”
window, locate
“
DHCP
Client”
then click
“
Restart”
.
