DATREND Systems vPad-A1 Operating Manual Download

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Warranty

Warranty and Product Support

Datrend Systems Inc. ("DSI") warrants the Base and Simulation Modules of vPad-A1 (the "Datrend product") to
be free from defects in materials and workmanship under normal use and service for one (1) year from the date
of original purchase. This warranty will be automatically extended to

two (2) years

from the date of original

purchase, provided that calibration is performed on an

annual

basis by a Datrend Authorized Service Center*.

During the warranty period DSI will, at our option, either repair or replace defects in materials and workmanship
at no charge; provided the Datrend product is returned (shipping, duty, brokerage and taxes prepaid) to DSI.
Any and all transportation charges incurred are the responsibility of the purchaser and are not included within
this warranty. This warranty extends only to the original purchaser and does not cover damage from abuse,
neglect, accident or misuse or as the result of service or modification by other than DSI. IN NO EVENT SHALL
DATREND SYSTEMS INC. BE LIABLE FOR CONSEQUENTIAL DAMAGES.

This warranty is subject to the following limitations:

Tablet: per tablet manufacturer's original warranty

Standard Accessories: 90 day limited warranty

Damage due to activation of devices under test which are connected to the “applied parts” inputs is not
covered under the warranty

Re-calibration of the instrument, which has a recommended annual calibration frequency, is not covered
under the warranty.

No warranty shall apply when damage is caused by any of the following:

Power failure, surges, or spikes,

Damage in transit or when moving the instrument,

Improper power supply such as low voltage, incorrect voltage, defective wiring or inadequate fuses,

Accident, alteration, abuse or misuse of the instrument,

Fire, water damage, theft, war, riot, hostility, acts of God, such as hurricanes, floods, etc.

Only serialized products (those items bearing a distinct serial number tag) and their accessory items are
covered under this warranty. PHYSICAL DAMAGE CAUSED BY MISUSE OR PHYSICAL ABUSE IS NOT
COVERED UNDER THE WARRANTY. Items such as cables and non-serialized modules are not covered under
this warranty.

This warranty gives you specific legal rights and you may have other rights, which vary from province to
province, state to state, or country to country. This warranty is limited to repairing the instrument to DSI's
specifications.

When you return an instrument to DSI for service, repair or calibration, we recommend shipment using the
original shipping foam and container. If the original packing materials are not available, we recommend the
following guide for repackaging:

Use a double-walled carton of sufficient strength for the weight being shipped.

Use heavy paper or cardboard to protect all instrument surfaces. Use non-abrasive material around all
projecting parts.

Use at least four inches of tightly packed, industrial-approved, shock-absorbent material all around the
instrument.

DSI will not be responsible for lost shipments or instruments received in damaged condition due to improper
packaging or handling. All warranty claim shipments must be made on a prepaid basis (freight, duty, brokerage,
and taxes). No returns will be accepted without a Return Materials Authorization ("RMA”) number. Please
contact Datrend (refer to Chapter 6 of this manual) to obtain an RMA number and receive help with
shipping/customs documentation.

* Subject to some exclusions, based on sales territory. Contact Datrend for details.

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