5
Troubleshooting
The blue LED on my WeatherLink Live is not on.
The device may have “gone to sleep.” Touch the capacitve touch pad (see image
on page 1) to “wake it up.” If the LED still does not come on, make sure your
WeatherLink Live is connected to AC power.
My WeatherLink Live will not connect to the internet.
If using a Wi-Fi connection: Check to make sure you entered the correct Wi-Fi
password.
If using an Ethernet connection: Reseat the Ethernet cable. Plug the Ethernet cable
into a different jack on the router.
There is no weather data on my WeatherLink.com page and app.
Check the WeatherLink Live’s transmitter ID and the transmitter ID. They must be
the same. Also check the ID configured in the app. Check the station type in the
WeatherLink app.
How can I change my archive rate?
The archive rate is the rate at which archive data is permanently stored on the
WeatherLink Cloud. (It does not affect the update rate for current conditions.) The
default setting for WeatherLink Live’s archive rate is 15 minutes. You can change
this to 1 or 5 minutes by purchasing an annual device upgrade subscription for
your WeatherLink Live. You can select 30-, 60- or 120-minute archive rates
without upgrading.
To change your rate to 30 or 60 minutes:
In the WeatherLink app tap the Account icon
at the top of the home screen.
Scroll down to your WeatherLink Live’s name, and tap the
>
next to it. Tap
Configure Stations.
Tap
Edit
next to your WeatherLink Live’s name. Tap
Archive Rate
, and choose 30, 60 or 120 minutes.
To change your rate to 1 or 5 minutes:
1. Log in to your account on WeatherLink.com.
2. On the right-hand side of your account page, under your name, click
“
Purchase Upgrade
” and follow the prompts to purchase a Pro (for 5-minute
archive intervals) or Pro+ (for 1-minute archive intervals) device upgrade
subscription.
3. With your WeatherLink Live selected as the “current station,” click
Device
Tier
at the top of the page, and apply the device upgrade to your WeatherLink
Live.
4. Click the Tools icon,
then choose
Device Configuration
.
5. In the top box on the next screen, click
Edit Settings
. Choose 1 or 5 minutes in
the
Archive Rate
menu. Click
Save
.
How can I change what units I want to use?
In the WeatherLink app, tap the Account icon
at the top of the home screen.
Tap
Units
to change them.
