Genesis MP
Chapter 3 – Troubleshooting Guide
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5. Replace or update the driver on the hard drive.
6. Initialize the drive using the formatting software provided with
the Genesis MP (refer to the Genesis MP User Guide for
instruction).
7. Perform voltage readings (see Appendix C - Voltage
Readings). Resolve any problems found.
8. Check with a known-good hard drive.
9. Replace hard drive.
10. Replace SCSI cable.
11. Replace the nPOWER card.
12. Replace the motherboard.
13. Replace power supply.
Peripherals
In the event the cursor doesn’t move perform the following pro-
cedures:
1. Check the mouse and keyboard connections.
2. Inspect the inside of the mouse device for buildup of dirt or
other contaminants.
3. Clean the mouse device.
4. If the mouse was connected to a keyboard, connect the mouse
to another port.
5. If problem is not resolved, connect mouse directly to the computer.
6. If the mouse works, replace the keyboard.
7. Replace the cable.
8. If the mouse device doesn’t work while directly connected to the
computer, replace the mouse.
9. Remove and test the cache DIMM. (If present in the 3 slot Genesis MP)
10. Replace the motherboard.
11. Replace the nPOWER card.
