17
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6. MESSAGES ON LCD DISPLAY AND TROUBLESHOOTING ADVICE
NB – Once you have taken the action necessary to resolve the cause of any of the below messages
(does not apply to messages 1 and 3 below), the e-Ribbon Fire™ has to be RESET by switching the OFF
button first into OFF and then into ON position before you can commence with the start-up process.
DISPLAY MESSAGE
SYSTEM REACTION
ExPLANATION/CAUSE
SOLUTION
Fuel Empty
The fire shuts down and
cannot be started until
refuelled.
The minimum fuel level in the tank is
reached/the tank is empty.
Do not switch off the electronics and fill the fuel tank as de-
scribed above.
No Flame
The fire turns to auto-
switch-off mode (the
display can also show
“Temp. Sensor”)
The heating element or the pump is
not working.
Call your point of sale or Decoflame on +45 96 30 48 00 (only
English-speaking staff available) and have the serial number to
hand (can be found on the reverse side of the lid of the fuel inlet).
Fuel lid open
The fire does not start
or the fire turns to auto-
switch-off mode
The pop-up lid of the fuel inlet is
open.
Push down onto the lid in order to close it until you hear a click
sound.
Spill Bottom
The fire does not start
or the fire turns to auto-
switch-off mode
Liquid has been detected inside the
over-spill safety-chamber surround-
ing the fuel inlet.
Dry off any spilled bioethanol thoroughly with paper towels.
Leave the pop-up lid open for at least one hour in order to allow
any remaining humidity to evaporate completely. Then close the
pop-up lid of the fuel inlet.
Spill Top
The fire does not start
or the fire turns to auto-
switch-off mode
Liquid has been detected inside the
over-spill safety-chamber surround-
ing the fuel inlet.
Dry off any spilled bioethanol thoroughly with paper towels.
Leave the pop-up lid open for at least one hour in order to allow
any remaining humidity to evaporate completely. Then close the
pop-up lid of the fuel inlet.
Tilt Sensor
The fire does not start
or the fire turns to auto-
switch-off mode
The built-in tilt-sensor has been ac-
tivated because the fire is not situ-
ated perfectly in level or has been
tilted to a higher than the allowed,
pre-set degree (e.g. due to seismic
activity).
Correct the positioning of the fire in such a way that it is per-
fectly in level within its intended setting. Use a spirit level. Fix
the fire securely.
Temp. Sensor
The fire does not start
or the fire turns to auto-
switch-off mode
The built-in temperature sensor has
detected a temperature which is too
high inside the housing of the e-Rib-
bon Fire™.
Make sure that the ventilation slots around the flame tray are
not obstructed (do not place ceramic logs or pebbles there).
Also, check that the fireplace has been installed with the nec-
essary 5mm gap all the way around and below the base plate.
Check the fuel level by opening the lid to the right and start
refilling the tank. Once full, reset the electronics of the appliance.
Should the display still show this message, call your point of sale
or Decoflame on +45 96 30 48 00 (only English-speaking staff
available) and have the serial number to hand (can be found on
the reverse side of the lid of the fuel inlet).
Error 5
The fire does not start
or the fire turns to auto-
switch-off mode
The built-in temperature sensor has
detected a temperature which is too
high on the flame tray.
Make sure that the ventilation slots around the flame tray are
not obstructed (do not place ceramic logs or pebbles there).
Also, check that the fireplace has been installed with the nec-
essary 5mm gap all the way around and below the base plate.
If you find that all is at it should be, then wait until the flame
tray has cooled down completely. Then, RESET the electronics.
Should the same message Error 5 still show, call your point of
sale or Decoflame on +45 96 30 48 00 (only English-speaking
staff available) and have the serial number to hand (can be
found on the reverse side of the lid of the fuel inlet).
Error 6
The fire turns to auto-
switch-off mode
The built-in temperature sensor has
detected a temperature which is too
low on the flame tray, although the
fire has been operating for 15-20
minutes already.
Call your point of sale or Decoflame on +45 96 30 48 00 (only
English-speaking staff available) and have the serial number to
hand (can be found on the reverse side of the lid of the fuel inlet).
Error 8
The fire does not start
or the fire turns to auto-
switch-off mode
There is a fault on the electronics.
Call your point of sale or Decoflame on +45 96 30 48 00 (only
English-speaking staff available) and have the serial number to
hand (can be found on the reverse side of the lid of the fuel inlet).
