8
Decoflame ApS Danmark. ~ info@decoflame.dk
~ tel. +45 96 3048 00 ~
LED-display - Messages Troubleshooting Advice
NB – Once you have taken the action necessary to resolve any of the below
error
messages (does not apply to messages 1 and 2 below), the e-Ribbon Fire
has to be RESET by switching the ON/OFF button first into OFF and then into ON position before you can commence with the start-up process.
Display Message
System Reaction
Explanation
Action to be taken
Fuel low
The fire does not start or the fire turns to auto-switch-off mode
The fuel tank is almost or completely empty.
Do not switch off the electronics and fill the fuel tank as described above.
Fuel lid open
The fire does not start or the fire turns to auto-switch-off mode
The pop-up lid of the fuel inlet has been opened or has been
left open.
Push down onto the lid in order to close it until you hear a click sound.
Error 1
The fire does not start or the fire turns to auto-switch-off mode
Liquid has been detected inside the safety-chamber situated in
the bottom of the housing of the e-Ribbon Fire.
Call your point of sale or Decoflame on +45 96 30 48 00 (only English-
speaking staff available) and have the serial number to hand (can be found
on the reverse side of the lid of the fuel inlet).
Error 2
The fire does not start or the fire turns to auto-switch-off mode
Liquid has been detected inside the over-spill safety-chamber
surrounding the fuel inlet.
Dry off any spilled bioethanol thoroughly with paper towels. Leave the pop-up
lid open for at least one hour in order to allow any remaining humidity to
evaporate completely. Then close the pop-up lid of the fuel inlet.
Error 3
The fire does not start or the fire turns to auto-switch-off mode
The built-in tilt-sensor has been activated because the fire is
not situated perfectly in level or has been tilted to a higher
than the allowed, pre-set degree (e.g. due to seismic activity).
Correct the positioning of the fire in such a way that it is perfectly in level
within its intended setting. Use a spirit level. Fix the fire securely.
Error 4
The fire does not start or the fire turns to auto-switch-off mode
The built-in temperature sensor has detected a temperature
which is too high inside the housing of the e-Ribbon Fire.
Make sure that the ventilation slots around the flame tray are not obstructed
(do not place ceramic logs or pebbles there). Also, check that the fireplace
has been installed with the necessary 5mm gap all the way around and
below the base plate (models Montreal and Orlando). If you find that all is at
it should be, call your point of sale or Decoflame on +45 96 30 48 00 (only
English-speaking staff available) and have the serial number to hand (can be
found on the reverse side of the lid of the fuel inlet).
Error 5
The fire does not start or the fire turns to auto-switch-off mode
The built-in temperature sensor has detected a temperature
which is too high on the flame tray.
Make sure that the ventilation slots around the flame tray are not obstructed
(do not place ceramic logs or pebbles there). Also, check that the fireplace
has been installed with the necessary 5mm gap all the way around and
below the base plate(models Montreal and Orlando). If you find that all is at it
should be, then wait until the flame tray has cooled down completely. Then,
RESET the electronics. Should the same message Error 5 still show, call
your point of sale or Decoflame on +45 96 30 48 00 (only English-speaking
staff available) and have the serial number to hand (can be found on the
reverse side of the lid of the fuel inlet).
Error 6
The fire turns to auto-switch-off mode
The built-in temperature sensor has detected a temperature
which is too low on the flame tray, although the fire has been
operating for 15-20 minutes already.
Call your point of sale or Decoflame on +45 96 30 48 00 (only English-
speaking staff available) and have the serial number to hand (can be found
on the reverse side of the lid of the fuel inlet).
Error 7
The fire does not start or the fire turns to auto-switch-off mode
The CO
2
sensor has detected an undesired concentration of
CO
2
in the room air.
You should improve the quality of the room air by opening a window or
keeping doors to adjacent rooms open. Then RESET the electronics and
restart your fire.
Error 8
The fire does not start or the fire turns to auto-switch-off mode
There is an electronic fault.
Call your point of sale or Decoflame on +45 96 30 48 00 (only English-
speaking staff available) and have the serial number to hand (can be found
on the reverse side of the lid of the fuel inlet).
