Dedicated Micros ©2007
SD Range
Cannot display any other cameras apart from the one currently displayed
Answer
Check that the monitor is connected to the Monitor A output, and that the spot light is not lit.
I have a white screen with a selected camera and an image displayed of a ‘crossed out’
camera
The camera has failed.
Answer
Check that the video signal level is one volt peak to peak, even if the camera works when plugged directly
into a monitor.
All of my cameras are being displayed in monochrome
Answer
Check that the monitor being used is a colour monitor.
Answer
Reboot the unit (using the menus) with a camera connected to input one, as the unit may have started in
NTSC mode if no cameras were connected when it was initially booted.
Answer
Check that the camera is defined in the Advanced Camera menu as Colour and not Mono.
I have a single camera being displayed in monochrome
Answer
Check that the camera type is set as colour in the ‘Camera Advanced’ menu.
My camera image is either too bright or too dark.
The solution can either be a hardware or software issue.
Answer
Toggle the state of input termination in the ‘Camera Advanced’ menu.
Answer
Check the contrast settings in the individual ‘Camera Advanced’ menu.
My unit is not recording.
Answer
Check in the ‘Recording Advanced’ menu that the record configuration is set to record at 1 or more
pictures per second.
Answer
Check that the ‘Protected %’ is not 100%.
Answer
Reboot the unit using the ‘Maintenance’ menu. If this fails; restore the unit to Factory Default settings via
the Maintenance page. Warning: Any configuration settings will be lost.
I have a specific camera that will not record
The most likely solution is a configuration error in the system setup.
Answer
Check that the camera is selected to be recorded in the ‘Recording Advanced’ menu.
I have no serial or co-axial telemetry control
The most likely solution is a configuration error.
Answer
Check that correct type of telemetry is selected in the ‘Camera’ menu.
Answer
Check that the Dome/PTZ is addressed correctly as per the camera manufacturer’s manual.
I have no serial telemetry
The most likely solution is a communications error
Answer
Check that your RS485 telemetry wiring is connected to pins 1 & 9 on the serial port selected in the
‘Serial’ menu.
Erratic camera movement/camera moves on its own
Over time, the calibration between the joystick and unit could deteriorate
Answer
Re-calibrate the keyboard joystick by pressing and holding the button to the right of the Audio button
while re-powering the keyboard. Now move the joystick in all directions until the LEDs in the centre of the
keyboard no longer flash.
