Dedicated Micros ©2007
SD Range
Telemetry works when using the keyboard but not over the LAN/Internet
Signals from the unit are being interrupted or blocked’
Answer
Check Routers/Firewalls to ensure that port 1025 UDP is not being blocked.
I cannot playback the recorded CD on my DVR
Recorded CDs and DVDs can only be played back on a Windows based PC.
Answer
Use a Windows based PC to play back the recorded disk
I get a message ‘No CD in requested device’ message, yet there is a disk in the drive
Disk may be dirty, scratched or not blank.
Answer
Try a new disk.
I get a message ‘Nothing to Archive’
No images have been recorded during the times you have selected to be archived to disk.
Answer
Check the Configuration settings on the Archive pages.
My audio works live, but is not being recorded
Live feed means the physical connections are correct, therefore it is probably a configuration error.
Answer
Check that audio recording has been enabled in the ‘Audio’ menu page.
Audio can be heard on a PC connected over a LAN, but not over a WAN or the Internet
There is a firewall configuration problem.
Answer
Check Routers/Firewalls to ensure that ports 2074 & 2075 UDP are not being blocked.
Audio recorded is too quiet
The audio feed signal is too low.
Answer
Connect the microphone to a suitable pre-amp; connect the pre-amp to the line-in socket of the unit.
I cannot find my unit on the network, it cannot be connected to or even ‘pinged’
Network connection problems can be difficult to diagnose due to the nature of network connections. There are a
few common solutions presented below.
Answer
Check that the unit has been assigned a valid IP address, subnet mask and gateway, in the ‘Network
Settings’ page.
Answer
Check that you have used the correct type of Ethernet lead. Use a straight through lead when connecting
the unit into a Hub or Router, and a crossover cable when connecting the unit directly to a PC.
Answer
Check that the PC you are using has been assigned an IP address.
I cannot connect to the unit with Internet Explorer, but the unit can be pinged. I can
even connect with NetVu Observer
Answer
Open Internet Explorer, and check the settings by opening ‘Tools->Internet Options->Connections->LAN
Settings’ and ensure that it is not trying to use a proxy server.
Why does my unit keep timing out.
Answer
Check the MTU Value in the ‘More Network Options->Network Options’ menu. Typical values are 576 for
ISDN, 1458 for a WAN and 1500 for a LAN.
What is the username and password when trying to enter configuration options?
Answer
The defaults are username =
dm
, and password =
web
. If these do not work, then the passwords have
been customised for your installation. Check with the IT department, or with your installer. Lost passwords
cannot be reset, if the passwords are not recoverable, the unit will have to be returned to Dedicated
Micros for resetting.
