Troubleshooting:
My battery is only lasting xx hours!
-Your tablet comes with the brightness setting turned all the way up. For
most uses, especially indoors, turning the brightness setting down will
increase battery life.
-Your battery life can vary widely depending on how you’re using the
tablet. For example playing a game, browsing the internet, or
downloading and running apps will cause a much shorter battery life
than if the tablet is at rest.
How do I set the clock?
-
Under “Settings” select the option for “Date and Time.” First, deselect
the option to “Use network provided time.” Next, deselect the option to
use “military time.” Now, enter your correct date and time and it will
display throughout the tablet.
Charging Issues:
-
It’s plugged in, but won’t turn on.
The tablet is likely completely
dead. Once plugged in, a red battery icon will flash and then disappear.
This means the tablet is charging. It will need some time (usually 15-20
min) to develop enough charge to turn on. The screen will be blank and
the tablet will remain off while charging.
-
It’s plugged in, but doesn’t show charging.
A red, yellow, or green (color
depends on how much charge is in the tablet) will flash and then disappear. To
speed charging, the screen will remain turned off and blank while charging.
-You have two different ways to charge your tablet. You can use the AC wall
adapter, or you can use the included USB cord connected to your computer.
You can also use most USB auto and wall chargers you may have using the
included USB cord.
My tablet’s screen is not responsive/jerky!
-
Remove the plastic film. The plastic film on top is to prevent damage
from storage and shipping and is not meant to remain in place. It will
drastically reduce the performance of the touch screen.
The tablet is frozen or stuck and pressing buttons doesn’t work.
-
If the tablet is frozen or stuck on a certain screen, first attempt to turn
off the tablet by holding down the power button. If unsuccessful, plug in
the tablet and attempt to turn off again. If this doesn’t work, attempt to
reset the tablet.
How do I completely reset the tablet?
-
You may want to delete all apps and personal information on the tablet
for various reasons. Hold down the power button and the “volume up”
button for 10 seconds. This will bring up the Android boot menu. Make
the appropriate selection.
How do I file a warranty claim?
-
Our warranty information, coverage, and how to file can be found at
www.deerbrookelectronics.com/productmanuals.html
