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Operating—Service ADVISOR™ Remote
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Overview
Service ADVISOR™ Remote (SAR) information in this
manual is applicable to John Deere agricultural machines
equipped with a compatible CommandCenter™ or
GreenStar™ Display that communicates on the machine
CAN Bus. SAR is not compatible with every machine
equipped with a Modular Telematics Gateway (MTG).
(Refer to specific machine Operator’s Manual for detailed
SAR information.)
Theory of Operation
Service ADVISOR™ is a diagnostic tool used by John
Deere dealers to perform diagnostics and updates to
machine settings and software. Dealers can access
diagnostic trouble codes and diagnostic addresses,
create readings and recordings, and program controllers.
This technology consists of software and hardware.
Technicians attend a minimum of 8 hrs. of training to
become certified in utilizing this tool.
SAR is a function of Service ADVISOR™ that allows the
dealer technician to connect to an SAR-enabled machine
using the JDLink™ network to remotely access diagnostic
trouble code information, record diagnostic data, and
program controllers.
Similar to software (payload) updates in the computer
industry, SAR enables John Deere to deliver updated
software remotely using onboard JDLink™ hardware.
Remote programming gives John Deere the ability to
update software to enhance machine performance. This
capability can be used to reprogram most machine
controllers. The user actively participates with the dealer
in this process by downloading and installing the software
update.
NOTE: Some machine controllers may not be compatible
for SAR reprogramming.
Machine Compatibility
NOTE: If equipped, Access Manager provides the
capability to unlock, partially lock, or lock operator
access to specific components, including the ability
to download and install software updates.
(Refer to machine Operator’s Manual for
more details.)
For a current list of approved machines, contact your John
Deere dealer or visit StellarSupport.com.
Service ADVISOR is a trademark of Deere & Company
CommandCenter is a trademark of Deere & Company
GreenStar is a trademark of Deere & Company
JDLink is a trademark of Deere & Company
Vehicle Reprogramming
With SAR dealers have the ability to send new software
to a vehicle to update controllers. Once the dealer sends
the software, a message will appear on the display stating
that there is new software available. Pressing Accept will
take the user to the software updates page.
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Summary of Contents for JDLink
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