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8 Troubleshooting
If the problem cannot be remedied after
following the troubleshooting problem
solving guide, please consult with an
authorised service agent or the dealer
where you purchased the appliance.
Never attempt to repair a defective
appliance yourself.
Problem solving guide—before calling for
technical support
Oven emits steam when it is in use
:
It is normal that steam escapes during operation. This is
not a fault.
Water drops occur during cooking:
Steam that arises during cooking can condense and
form water droplets when it comes into contact with cold
surfaces of the appliance. This is not a fault.
Oven does not heat:
Function and/or
Temperature are not set.
Set the function and the
temperature with the
Function and/or
Temperature knob/key.
There is no gas:
Main gas valve is closed.
Open the gas valve.
Gas pipe is bent.
Ensure the gas pipe has
been properly fitted.
Burners are not burning properly or at all:
Burners are dirty.
Clean burner components.
Burners are wet.
Dry the burner
components.
Burner cap is not mounted
safely.
Mount the burner cap
properly.
Gas valve is closed.
Open gas valve.
Gas cylinder is empty
(when using LPG).
Replace the gas cylinder.
The burners will not light:
The gas pipe is twisted,
bent or kinked.
Ensure the gas pipe has
been properly fitted.
The burners are dirty or
wet.
Clean / dry the burner
components.
The gas cylinder is empty.
Replace the gas cylinder.
The burner caps are not
fitted correctly.
Fit the burner caps
correctly.
The gas pressure regulator
is closed.
Check to see if the
regulator is open.
Lighting procedure not
been correctly followed.
Follow the correct lighting
procedure.
The flame is yellow, pots and pans are stained:
The burners are dirty or
wet.
Clean / dry the burner
components.
The gas is running out.
Replace the gas cylinder.
The burner caps are not
fitted properly.
Fit the burner caps
properly.
The gas pipe is twisted,
bent or kinked.
Ensure the gas pipe has
been properly fitted.
Smell of leaking gas:
Smell of leaking gas:
Are all the control knobs in
the off position?
Check to see the knobs
are in the off position.
The gas pipe is fitted
incorrectly.
Ensure the gas pipe has
been properly fitted.
The hose clamps require
tightening or replacing.
Have hose clamps
tightened or replaced.
The regulator is faulty and
needs to be replaced.
Have regulator checked
and replaced.
