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Trouble shooting
Symptom
Check
The freezer does not
operate.
•
Make sure the freezer plug is securely plugged in.
•
Check for a blown fuse or tripped circuit breaker.
•
Test the wall socket for power using another appliance.
•
Inspect the electrical cord for damage.
•
Eliminate the use of an extension cord, if any is being used.
Compressor is not
running.
•
Your freezer is not plugged into the wall socket. Make sure that the plug
is properly fitted into the wall socket.
•
Have the temperature adjustments been correctly made?
•
Power might be cut off.
The freezer is running
continuously or for a
long time.
•
The ambient room temperature may be high. This is quite normal.
•
The freezer might have been plugged in recently or might have been
loaded with food. Cooling down of the freezer completely may last for a
couple of hours longer.
•
Large amounts of hot food might have been put in the freezer recently.
Hot food causes longer running of the freezer until the food has cooled.
•
The freezer lid might have been opened frequently or left ajar for a long
time. The warm air that has entered into the freezer causes the freezer to
run for longer periods. Open the lid less frequently.
•
The freezer lid might have been left ajar. Check that the lid is properly
closed.
•
The lid seal of the freezer may be soiled, worn out, broken or not
properly seated. Clean or replace the seal. A damaged/broken seal
causes the freezer to run for a longer period of time in order to maintain
the current temperature.
There are noises
coming from the freezer
like liquid spilling or
spraying.
•
Liquid and gas flow occur in accordance with the operating principles of
your freezer. It is normal and not a fault.
The lid is not closing.
•
Incorrect packing of foods may prevent the lid from closing. Repack the
foods that are obstructing the lid.
There is a humming
noise from behind the
louvre.
•
This is due to the fan assisted cooling system.
The back wall may be
hot.
•
This is due to the condenser built into the wall of some models, this is
normal and is not a fault.
Please review this list before calling a service centre. This list includes frequent
complaints that do not arise from defective workmanship or material usage. Some of the
features described here may not apply to your model.
If you have followed the instructions and still have a problem, contact the nearest Defy
Service Centre. They will be able to advise you on any aspect of the product or send a
qualified technician to repair it.
