21
General warranty terms and conditions
When following the instructions for installation, operation and maintenance, the manufacturer guarantee 24 months from
the date of receipt for the product
. Should the product purchased be put into operation by an entity other than the seller, the
warranty period commences from the date that the product is put into operation, provided that the buyer ordered its
commissioning within three weeks of its receipt. The customer expressly acknowledges that during the warranty period that
extends beyond the length of the warranty period that is specified in the Commercial Code (the statutory warranty) s/he can
neither require replacement of the product nor may s/he withdraw from the contract.
1.
When claiming a product defect it is necessary to submit a proof of purchase that contains the following information:
name and surname, name and business name, address and the warranty card, if the buyer received one from the seller.
The validity of the warranty shall not be affected by non-compliance with the obligations related to the issuance of the
warranty card.
2.
Claims concerning the product (for a warranty repair only complete devices are accepted) may be filed during the
warranty period only with the seller from which it was purchased; subsequently the seller is required to forward the
product to an authorised service centre or to the manufacturer.
3.
A condition for the recognition of the rights under the warranty is the installation of the product having been undertaken
by an authorised person in possession of a valid certificate from the manufacturer.
5.
Claims regarding a product defect that can be dealt with reasonably quickly and without additional consequences will be
resolved by remedying the defect (repair) or by replacement of the product part , because in such a case it is a
contradiction of the standard norms that the entire product shall be replaced (§ 616, paragraph 4 of the Commercial
Code).
6.
The buyer who exercises the right of warranty repair is not entitled to the return of the parts that have been replaced.
7.
The warranty period can be extended for up to 48 months and its validity can be extended beyond the standard length on
the basis of the conclusion of an individual warranty contract. Further information may be obtained through a specific
business meeting.
This warranty is not applicable to:
•
a product that has not
been put into operation by the manufacturer or by a certified employee
in possession of a valid
certificate issued by the manufacturer
•
A product that did not have regulary performed calibrations and functional checks by the manufacturer or by a certified
employee is possession of a valid certificate issued by the manufacturer.
•
damage caused by fire, water, static electricity, power surges in the electric supply or in the public network, accident,
improper use of the product, wear and tear
•
contamination of the product and its subsequent cleaning
•
damage caused by
improper installation, any adjustment, modification
or improper manner of use inconsistent with the
instruction manual, the technical standards or the applicable safety regulations in the Czech Republic
•
damage to the product during transportation caused by improper handling or handling of the product in a manner
contrary to the advice provided in the instruction manual
•
DEGA products that have
been used in association with other than original DEGA products
, including consumables and
accessories
•
bearing additional parts or consumables (e.g. a foil label, seal, etc.), that are detrimental to normal wear and tear during
operation, together with wear and tear of the product and its parts caused by their normal use
For the complete version of the general business conditions and of the claims procedure go to
www.dega.cz
Manufacturer: DEGA CZ s.r.o., Malešická 2850/22c, 130 00 Praha 3, Czech republic
VAT: CZ 279 029 43, Tel420 774 447 660, E-mail: info@dega.cz, Web: www.dega.cz
© 2021 DEGA CZ s.r.o.
User Manual ver.: 9/30/2021 8:01:00 AM
