© 2021 DekTec Digital Video BV
Page 5 of 8
DTC-335 SdEye - Installation
Quality Tools for Digital-TV Professionals
February 2021
DTC-335
SdEye
3.
Troubleshooting
3.1.
Checking Device Status in the Device Manager
The Windows device manager can be used to check whether the Dta, DtPcie or Dtu driver runs
properly. To check the device status of a DTA or DTU adapter:
1.
Open the Windows device manager: right-click
My Computer
, select
Manage
, and go to
Device Manager
under
System Tools
.
2.
Locate the DekTec adapter in the device category
Professional audio/video interfaces
.
3.
Right-click
DTA
or
DTU
adapter, select
Properties
, and check the
Device status
pane.
The status should be:
This device is working properly
. If not, don’t tr
y the Windows Troubleshooter
(it does not know anything about DekTec devices), but inspect the event log (§3.2) and the install log
(§3.3). If the computer does not boot, please review §3.4.
3.2.
Checking the Event Log
The System Event Log can be consulted to check whether the
Dta
and/or Dtu device driver has been
loaded and started properly. To open the System Event Log:
1.
Right-click
My Computer
, select
Manage
, and open
Event Viewer
under
System Tools
.
2.
Select the
System
log.
3.
Dta driver messages have
Dta
in the
Source
column;
DtPcie driver messages have
DtPcie
in the
Source
column;
Dtu driver messages have
Dtu
in the
Source
column.
If the driver loads successfully, the following event message is logged:
The Dta driver (Rev
…
) has loaded successfully.
Or
The DtPcie driver (Rev
…
) has loaded successfully.
Or
The Dtu driver (Rev
…
) has loaded successfully.
The device-driver version listed in this message should match the
Dta
/
Dtu
-version number listed in
the file overview in §1.2.
For each DekTec PCI card inserted in the system, a start-up message listing PCI-Card Type, Firmware
Version and Slot Number is logged, e.g.:
The DTA-145 (Firmware Version 3) in PCI Slot 3 has started successfully.
Obviously, if the Dta driver detects an error while trying to start the PCI-Card, the message above will
not occur. Instead, an error message is logged, which may be helpful to find the source of the problem.
For each USB device connected to the system, a start-up message similar to the PCI-card start-up
message will be logged.
3.3.
Checking the Device-Driver Install Log
The device-driver install log is a text file (
DtDrivInstall.log
) written into
C:\Program
Files\DekTec\Drivers
(or a redirected path). In case of installation troubles, please contact DekTec
at
, attaching the install log.
