© 2021 DekTec Digital Video BV
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DTC-335 SdEye - Installation
Quality Tools for Digital-TV Professionals
February 2021
DTC-335
SdEye
3.4.
PC Does Not Boot
In some exceptional cases, inserting a DekTec PCI card into a PC may stop that PC from booting. The
PC may already be suspended in the BIOS start-up sequence. Assuming that the PC does boot when
the DekTec PCI card is not inserted, this may be caused (1) by a broken PCI card, or (2) by a bad
contact on the PCI bus.
3.4.1.
Broken PCI Card
Whether or not the PCI card is broken can be checked just after powering up the PC, by observing the
LED on the PCI bracket of the card
1
. If the LED stays blank (does not flash), the PCI card is probably
broken and should be returned to DekTec for repair.
3.4.2.
Bad Contact on PCI Bus
From practical experience it is known that the PCI Bus is quite sensitive to dust or grease on the PCI-
connector fingers of a PCI card. A single bad contact may lead to system instabilities, including:
•
Boot failure;
•
Invisibility of a PCI card during installation;
•
System crash at the moment that the Dta device driver starts.
If one of these symptoms occurs, DekTec recommends extracting the DekTec PCI card, check-
ing/cleaning the connector fingers and re-inserting the card, if possible in a different PC or in a dif-
ferent PCI slot, and avoiding mechanical strain on the PCI connector. If the problem persists, please
contact DekTec at
1
Most DekTec PCI and PCIe cards have a LED on the PCI bracket. Cards without LED cannot be checked easily.
