5 TROUBLESHOOTING
If you cannot solve a problem using the troubleshooting tips in this section,
you may need to call technical support. Please contact your dealer or manu-
facturer for assistance.
5.1 Printer stops functioning
Problem
Possible Cause
Solution
Problem
Possible Cause
Turn on the printer
Connect the printer power
Indicator light is not on,
The printer is not responding
Printer is not turned on
Printer has no power
The circuit board is broken
Contact the dealer or manufacturer
5.2 Warning indicator
Error indicator is on
and the printer beeps
Paper status indicator
and errorindicator are
on and the printer beeps
Error indicator and paper status
indicator are both ashing and
the printer beeps
The top cover is
lifted up
Paper is low
Printer head has overheated
Printing overpressure
Printing low pressure
Close the top cover
Change the paper roll
Turn o the printer and allow printer head cool down
Print with speci ed voltage
Print with speci ed voltage
Solution