5 Troubleshooting
If you cannot solve a problem using the troubleshooting tips in this section,
you may need to call technical support. Please contact your dealer or manu-
facturer for assistance.
5.1 Printer stops functioning
Problem
Possible
Cause
Solution
The circuit
board is
broken
Contact the
dealer or
manufacturer
Indicator light is not on, The printer is
not responding
Printer is not
turned on
Turn on the printer
Printer has
no power
Connect the
printer power
5.2 Warning indicator is on with beeps
Problem
Possible
Cause
Solution
Error indicator is on and the printer beeps
The top
cover is
lifted up
Close the top
cover
Paper status indicator and error indicator
are on and the printer beeps
out of paper
Change the paper
roll
Error indicator and paper status indicator
are both flashing and the printer beeps
Printer head
is
overheated
Turn off the
printer and wait
printer head cool
down
Summary of Contents for 801P
Page 1: ...USER MANUAL THERMAL RECEIPT PRINTER MODEL 801P...
Page 10: ...1 5 Product dimensions...
Page 27: ......