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 5 Troubleshooting

If you cannot solve a problem using the troubleshooting tips in this section, 

you may need to call technical support. Please contact your dealer or manu-

facturer for assistance.

5.1 Printer stops functioning

Problem

Possible

Cause

Solution

The circuit

board is

broken

Contact the

dealer or

manufacturer

Indicator light is not on, The printer is

not responding

Printer is not

turned on

Turn on the printer

Printer has

no power

Connect the

printer power

5.2 Warning indicator is on with beeps

Problem

Possible

Cause

Solution

Error indicator is on and the printer beeps

The top
cover is
lifted up

Close the top
cover

Paper status indicator and error indicator
are on and the printer beeps

out of paper

Change the paper
roll

Error indicator and paper status indicator
are both flashing and the printer beeps

Printer head
is
overheated

Turn off the
printer and wait
printer head cool
down

Summary of Contents for 801P

Page 1: ...USER MANUAL THERMAL RECEIPT PRINTER MODEL 801P...

Page 2: ...ND OPERATION 12 3 1 Loading the paper roll 12 3 2 Connecting the power cord 14 3 3 Connect to the cash drawer 15 3 4 Description of indicator light and buzzer 15 3 5 Printing test 16 CHAPTER 4 INTERFA...

Page 3: ...0 Warm Reminder Dear customer thank you for purchasing our products To protect your after purchase rights please fill out the attached product warranty card Warranty service will not provide without a...

Page 4: ...other objects get inside the printer In case it happens turn off the printer and unplug the power cord Then call the dealer for service 5 Do not use the printer when there is a malfunction as this may...

Page 5: ...otherwise it may damage the printer control circuits Please keep this manual in a proper place for future references 3 Other matters to note Although we have been very careful on the compiling of thi...

Page 6: ...recycle them responsibly to promote the sustainable reuse of ma terial resources Household users should contact either the retailer where they purchased this product or their local government office...

Page 7: ...POS systems in catering industry and other occasions that require on site real time printing of receipts DL 801P NEW DL 801PN printers can be connected to other devices via serial net port USB and ca...

Page 8: ...e the packing materials in case you need to repack the printer for shipping or storage 2 Please contact the dealer for any defect and or missing of accessory Power cord USB cable User manual Installat...

Page 9: ...n panel power switch Power indicator paper feed button cutter status indicator paper status indicator rubber roller cash drawer connector USB port Power connector serial port Baud rate switch 1 4 Phys...

Page 10: ...1 5 Product dimensions...

Page 11: ...C860 PC863 PC865 West Eu r ope Greek Hebrew East Europe Iran WPC1252 PC866 PC852 PC858 IranII Latvian Arabic PT151 1251 PC737 WPC 1257 Thai Vietnam PC864 PC1001 Latvian PC1001 PT151 1251 WPC1257 PC864...

Page 12: ...printing effect and will shorten the lifespan of the printhead 2 Do not paste the paper to the core of the paper roll 3 Chemical agents or oil contaminated paper may fade or lose its heat sensitivity...

Page 13: ...ing position print area width 72mm print area width 48mm First line printing position Cutting position Paper feed direction Type DL 801P NEW DL 801PN Cutting position L1 8 5mm 80 0 5mm print paper pap...

Page 14: ...eat sensitive side faces outward The heat sensitive side faces inward 1 Stand in front of the printer and follow the arrow to open the receipt cover by pushing it up The arrow diagram is shown below 2...

Page 15: ...paper compartment first and then load the paper roll in a direc tion as described in step 3 as shown in the figure below 5 Follow the diagram and leave a few inches of paper sticking out of the printe...

Page 16: ...riginal power adapter to avoid damage to the product and the possible cause of injury 2 If you do not use the printer for a long period of time unplug the printer power cable 3 Avoid dragging the powe...

Page 17: ...er stops functioning Error indicator Red Constantly on The printer is in error state Off The printer is functioning properly Paper status indicator Red Constantly on The printer has run out of paper O...

Page 18: ...er devices or software This function runs independently with other devices or software This is the self test process 1 Ensure the power is connected and the paper roll is properly installed 2 Make sur...

Page 19: ...face RS 232 network interface RJ 45 USB interface cash drawer interface 4 1USB Pin number Signal name 1 VBUS 2 D 3 D 4 GND 4 2 Cash drawer Pin number Signal name 1 FG 2 Drawer 1 3 DRSW 4 VDR 5 Drawer...

Page 20: ...e 1 24V 2 GND 3 N C 4 F G Caution 1 It is strictly forbidden to plug and unplug the communication cable when power is on 2 Acoid running telecommunications cabling in parallel with power wiring 3 Shie...

Page 21: ...rface adopts a 9 pin D type connector and is compatible with RS 232 standard Pin number Signal name 1 2 TXD 3 RXD 4 5 GND 6 DTR 7 8 RTS 9 Network port The Ethernet interface of the DL 801PN printer is...

Page 22: ...rinter is not responding Printer is not turned on Turn on the printer Printer has no power Connect the printer power 5 2 Warning indicator is on with beeps Problem Possible Cause Solution Error indica...

Page 23: ...paper roll between the rubber roller and TPH and make sure it is parallel to the edge of the paper slot Jammed cutter the cutter won t retract after moving into the cutting position Paper is jammed P...

Page 24: ...e cutter is jammed do not open the top cover of the paper com partment to avoid damage to the cutter 2 Use your hands to grasp the convex rods on both sides of the arrow at the same time and pull them...

Page 25: ...he yellow arrow on the cutter film until the blade returns to the proper position as shown in figure 2 When cutter is jammed the blade is visible if it doesn t return to home posi tion the blade is in...

Page 26: ...cover of the printer and then use the cleaning pen or a cotton swab dipped in diluted alcohol or isopropanol to clean the print head in the direction from the center of the head to the edges 2 After c...

Page 27: ......

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