Dell EMC D13U, Service Manual

Page 1: ...OptiPlex 3090 Ultra Service Manual Regulatory Model D13U Regulatory Type D13U003 January 2021 Rev Draft ...

Page 2: ...ential damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2021 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ...drive bracket 17 Installing the hard drive bracket 17 Hard drive 18 Removing the hard drive 18 Installing the hard drive 19 Cover 21 Removing the cover 21 Installing the cover 22 Memory module 23 Removing the memory module 23 Installing the memory module 24 WLAN card 25 Removing the WLAN card 25 Installing the WLAN card 26 Internal solid state drive 27 Removing the solid state drive 27 Installing ...

Page 4: ...t Sequence 47 System setup options 47 Updating the BIOS in Windows 56 Updating BIOS on systems with BitLocker enabled 56 Updating your system BIOS using a USB flash drive 57 System and setup password 57 Assigning a system setup password 58 Deleting or changing an existing system setup password 58 Clearing BIOS System Setup and System passwords 59 Chapter 5 Troubleshooting 60 Dell SupportAssist Pre...

Page 5: ...dically touching an unpainted metal surface at the same time as touching a connector on the back of the computer CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins CAUTION When you disconnect a cable pull on its connector or on its...

Page 6: ...from the cover f Slide the inner bar back to the lower edge of the stand cover Removing device on Wall Mount a For full function wall mount i Unlock the wall mount module ii Open the wall mount cover iii Disconnect the keyboard mouse network power and display cable from the device iv Snap open the wall mount bracket module from the slots on the wall mount v Remove the four screws that secure the d...

Page 7: ...ed methods of handling parts are no longer applicable Two recognized types of ESD damage are catastrophic and intermittent failures Catastrophic Catastrophic failures represent approximately 20 percent of ESD related failures The damage causes an immediate and complete loss of device functionality An example of catastrophic failure is a memory DIMM that has received a static shock and immediately ...

Page 8: ... heat sink casings away from internal parts that are insulators and often highly charged Working Environment Before deploying the ESD Field Service kit assess the situation at the customer location For example deploying the kit for a server environment is different than for a desktop or portable environment Servers are typically installed in a rack within a data center desktops or portables are ty...

Page 9: ...etwork power and display cable to the device CAUTION To connect a network cable first plug the cable into the network device and then plug it into the device Installing the device on Pro 2 0 Height adjustable stand a Press the button on the side of the stand chassis to release the stand cover b Slide and release the inner bar on the lower edge of the stand cover c Align the vents on the device wit...

Page 10: ...le to the device CAUTION To connect a network cable first plug the cable into the network device and then plug it into the device iv Align and mount the wall mount bracket module in the screws on the wall 2 Turn on your device 3 If required verify that the device works correctly by running ePSA diagnostics 10 Working on your computer ...

Page 11: ...le System fan Power button Coin cell battery System board Heat sink Replacing the chassis Recommended tools The procedures in this document require the following tools Phillips 0 screwdriver Phillips 1 screwdriver Plastic scribe Screw List The following table shows the screw list and the images for different components Table 1 Screw Size List Component Screw type Quantity Image Power button M2x3 1...

Page 12: ...Table 1 Screw Size List continued Component Screw type Quantity Image M 2 WLAN card M2x3 5 1 M 2 2230 Solid state drive or EMMC M2x3 5 1 12 Removing and installing components ...

Page 13: ...Major components of your system 1 Cover Removing and installing components 13 ...

Page 14: ...uration purchased These parts are available according to warranty coverages purchased by the customer Contact your Dell sales representative for purchase options Hard drive assembly Removing the hard drive assembly Prerequisites 1 Follow the procedure in before working inside your device About this task The figure indicates the location of the hard drive assembly module and provides a visual repre...

Page 15: ...ive cable from the routing guide on the chassis NOTE Observe the routing of the hard drive cable inside the chassis as you remove them Route the cable properly when you replace the component to prevent the cable from being pinched or crimped 5 Remove the hard drive assembly Installing the hard drive assembly Prerequisites If you are replacing a component remove the existing component before perfor...

Page 16: ...nect the hard drive cable to the connector on the system board and close the latch to secure the cable 4 Turn the hard drive assembly module and align the tabs on the hard drive assembly with the slots on the chassis 5 Align the screw hole on the hard drive assembly with the screw hole on the chassis 6 Replace the M2x3 screw to secure the hard drive assembly to the chassis Next steps 1 Follow the ...

Page 17: ...rd drive assembly About this task Steps Pull the rubber tab on the protective sleeve and lift the hard drive module out from the hard drive bracket Installing the hard drive bracket Prerequisites If you are replacing a component remove the existing component before performing the installation procedure Removing and installing components 17 ...

Page 18: ...re in after working on your device Hard drive Removing the hard drive Prerequisites 1 Follow the procedure in before working inside your device 2 Remove the hard drive assembly 3 Remove the hard drive bracket About this task The figure indicates the location of the hard drive module and provides a visual representation of the removal procedure 18 Removing and installing components ...

Page 19: ...e out of the protective sleeve Installing the hard drive Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The figure indicates the location of the hard drive module and provides a visual representation of the installation procedure Removing and installing components 19 ...

Page 20: ... drive PIN and connector location 2 Pull the protective sleeves along the hard drive edges 3 Connect the hard drive cable to the connector on the hard drive Next steps 1 Install the hard drive bracket 2 Install the hard drive assembly 3 Follow the procedure in after working on your device 20 Removing and installing components ...

Page 21: ... in before working inside your device About this task The figure indicates the location of the cover and provides a visual representation of the removal procedure Steps Slide and lift the cover to release it from the chassis Removing and installing components 21 ...

Page 22: ...About this task The figure indicates the location of the cover and provides a visual representation of the installation procedure Steps 1 Align the tabs on the cover with the slots on the chassis 2 Slide the cover until it clicks into place Next steps 1 Follow the procedure in after working on your device 22 Removing and installing components ...

Page 23: ...cates the location of the memory module and provides a visual representation of the removal procedure Steps 1 Lift the absorber above the memory module 2 Gently pry the retention clips away from the memory module until the memory module pops up 3 Slide and remove the memory module from the memory module slot on the system board Removing and installing components 23 ...

Page 24: ...sentation of the installation procedure Steps 1 Lift the absorber above the memory module slot and align the notch on the memory module with the tab on the memory module slot 2 Slide the memory module firmly into the slot at an angle 3 Press the memory module down until it clicks into place NOTE If you do not hear the click remove the memory module and reinstall it 4 Lower the absorber above the m...

Page 25: ...procedure in before working inside your device 2 Remove the cover About this task The figure indicates the location of the WLAN card and provides a visual representation of the removal procedure Steps 1 Remove the M2x3 5 screw that secures the WLAN bracket to the system board 2 Slide and lift the WLAN bracket Removing and installing components 25 ...

Page 26: ...installation procedure About this task The figure indicates the location of the WLAN card and provides a visual representation of the installation procedure Steps 1 Connect the WLAN antenna cables to the WLAN card The following table provides the antenna cable color scheme for the WLAN card of your computer Table 2 Antenna cable color scheme Connectors on the wireless card Antenna cable color Main...

Page 27: ... into the WLAN card slot 4 Replace the M2x3 5 screw to secure the WLAN card to the system board Next steps 1 Install the cover 2 Follow the procedure in after working on your device Internal solid state drive Removing the solid state drive Prerequisites 1 Follow the procedure in before working inside your device 2 Remove the cover About this task The figure indicates the location of the M 2 2230 s...

Page 28: ...state drive thermal pad from the system board Installing the solid state drive Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The figure indicates the location of the M 2 2230 solid state drive and provides a visual representation of the installation procedure 28 Removing and installing components ...

Page 29: ...Align the notch on the solid state drive module with the connector on the system board and slide the solid state drive at an angle into the slot 3 Replace the M2x3 5 screw to secure the solid state drive module to the system board Next steps 1 Install the cover 2 Follow the procedure in after working on your device Removing and installing components 29 ...

Page 30: ...moval procedure Steps 1 Remove the M2x3 5 screw that secures the eMMC storage module to the connector on the system board 2 Slide the eMMC storage module at an angle out from the slot Installing the eMMC storage module Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The figure indicates the location of the eM...

Page 31: ...odule to the system board Next steps 1 Install the cover 2 Follow the procedure in after working on your device System fan Removing the system fan Prerequisites 1 Follow the procedure in before working inside your device 2 Remove the cover About this task The figure indicates the location of the system fan and provides a visual representation of the removal procedure Removing and installing compon...

Page 32: ...t from the guiding rails on the heat sink bracket Installing the system fan Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The figure indicates the location of the system fan and provides a visual representation of the installation procedure 32 Removing and installing components ...

Page 33: ...nto place Next steps 1 Install the cover 2 Follow the procedure in after working on your device Power button Removing the power button Prerequisites 1 Follow the procedure in before working inside your device 2 Remove the cover 3 Remove the system fan About this task The figure indicates the location of the power button and provides a visual representation of the removal procedure Removing and ins...

Page 34: ... prevent the cable from being pinched or crimped 3 Remove the M2x3 screw that secures the power button to the chassis 4 Lift the power button out of the chassis Installing the power button Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The figure indicates the location of the power button and provides a visu...

Page 35: ...ton to the chassis 3 Route the power button cable through the routing guides on the chassis 4 Connect the power button cable to the connector on the system board Next steps 1 Install the system fan 2 Install the cover 3 Follow the procedure in after working on your device Removing and installing components 35 ...

Page 36: ... Remove the system fan About this task The figure indicates the location of the coin cell battery and provides a visual representation of the removal procedure Steps 1 Disconnect the coin cell battery cable from the connector on the system board 2 Unroute the coin cell battery cable from the routing guide 36 Removing and installing components ...

Page 37: ... the coin cell battery Installing the coin cell battery Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The figure indicates the location of the coin cell battery and provides a visual representation of the installation procedure Steps 1 Place the coin cell battery in the slot on the chassis 2 Close the coin ...

Page 38: ...vice System board Removing the system board Prerequisites 1 Follow the procedure in before working inside your device 2 Remove the hard drive assembly 3 Remove the cover 4 Remove the system fan 5 Remove the WLAN card 6 Remove the solid state drive 7 Remove the memory module About this task The figure indicates the location of the system board and provides a visual representation of the removal pro...

Page 39: ...revent the cables from being pinched or crimped 4 Loosen the M2x3 captive screw and remove the four M2x3 screws that secure the system board to the chassis 5 Slightly lift and slide the system board out of the chassis NOTE The system board is removed along with the heat sink connected to it Installing the system board Prerequisites If you are replacing a component remove the existing component bef...

Page 40: ...ors on the system board with the connector slots on the chassis NOTE The system board is installed along with the heat sink connected to it 2 Gently slide the system board into the chassis 40 Removing and installing components ...

Page 41: ...de Next steps 1 Install the solid state drive 2 Install the memory module 3 Install the WLAN card 4 Install the system fan 5 Install the cover 6 Install the hard drive assembly 7 Follow the procedure in after working on your device Heat sink Removing the heat sink Prerequisites 1 Follow the procedure in before working inside your device 2 Remove the hard drive assembly 3 Remove the cover 4 Remove ...

Page 42: ... sink away from the system board Installing the heat sink Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The figure indicates the location of the heat sink and provides a visual representation of the installation procedure 42 Removing and installing components ...

Page 43: ...captive screws that secure the heat sink to the system board Next steps 1 Install the system board 2 Install the solid state drive 3 Install the memory module 4 Install the WLAN card 5 Install the system fan 6 Install the cover 7 Install the hard drive assembly 8 Follow the procedure in after working on your device Removing and installing components 43 ...

Page 44: ...y 3 Remove the cover 4 Remove the system fan 5 Remove the WLAN card 6 Remove the solid state drive 7 Remove the power button 8 Remove the memory module 9 Remove the coin cell battery 10 Remove the system board About this task After removing the above components we are left with the chassis 44 Removing and installing components ...

Page 45: ...en click Submit NOTE If you do not have the Service Tag use the auto detect feature or manually browse for your model 4 Click Drivers and Downloads 5 Select the operating system installed on your 6 Scroll down the page and select the driver to install 7 Click Download File to download the driver for your 8 After the download is complete navigate to the folder where you saved the driver file 9 Doub...

Page 46: ...S in Windows System and setup password Clearing BIOS System Setup and System passwords BIOS overview The BIOS manages data flow between the computer s operating system and attached devices such as hard disk video adapter keyboard mouse and printer Entering BIOS setup program About this task Turn on or restart your computer and press F2 immediately Boot menu Press F12 when the Dell logo appears to ...

Page 47: ...p the one time boot menu by pressing F12 key The one time boot menu displays the devices that you can boot from including the diagnostic option The boot menu options are Removable Drive if available STXXXX Drive NOTE XXXX denotes the SATA drive number Optical Drive if available SATA Hard Drive if available Diagnostics NOTE Choosing Diagnostics displays the SupportAssist screen The boot sequence sc...

Page 48: ... Displays the memory speed Memory Channel Mode Displays single or dual channel mode Memory Technology Displays the technology that is used for the memory DIMM SLOT1 Displays the memory in SLOT1 DIMM SLOT2 Displays the memory in SLOT2 Devices Information Video Controller Displays the video controller type of the system Video Memory Displays the video memory information of the system Wi Fi Device Di...

Page 49: ...ear USB Ports and Enable Side USB Ports options are enabled Enable or disable booting from USB mass storage devices such as external hard drive optical drive and USB drive By default the Enable USB Boot Support option is enabled Side USB Configuration Enable or disable the individual USB ports By default the Side Port 1 Near DP and Side Port 2 options are selected NOTE USB keyboard and mouse alway...

Page 50: ...the primary display when multiple controllers are available in the system By default Auto option is enabled Full Screen Logo Enable or disable full screen logo By default the option is not enabled Table 8 System setup options Connection menu Connection Network Controller Configuration Integrated NIC If enabled UEFI networking protocols are installed and available allowing pre OS and early OS netwo...

Page 51: ...ology support By default the Intel Speed Shift Technology option is enabled Table 10 System setup options Security menu Security TPM 2 0 Security TPM 2 0 Security On Enable or disable TPM 2 0 security options By default the TPM 2 0 Security On option is enabled Attestation Enable Enables to control whether the Trusted Platform Module TPM Endorsement Hierarchy is available to the operating system B...

Page 52: ...user to enter the admin password if set when booting to a UEFI boot device from the F12 boot menu By default the Always Except Internal HDD option is enabled Table 11 System setup options Passwords menu Passwords Admin Password Set change or delete the administrator password System Password Set change or delete the system password Internal HDD 1 Password Set change or delete the Internal HDD 1 pas...

Page 53: ...rtain corrupted BIOS conditions from a recovery file on the user primary hard drive or an external USB key By default the option is enabled BIOS Downgrade Allow BIOS Downgrade Enable or disable the flashing of the system firmware to previous revision is blocked By default the option is enabled SupportAssist OS Recovery Enable or disable the boot flow for SupportAssist OS Recovery tool in the event...

Page 54: ...n be provisioned using the local provisioning file using a USB storage device By default OFF option is disabled Table 14 System setup options Keyboard menu Keyboard Keyboard Errors Enable Keyboard Error Detection Allows keyboard related errors to be reported when the system boots By default the option is enabled Device Configuration Hotkey Access Manages whether you can access device configuration...

Page 55: ...etup options Performance menu Performance Multi Core Support Active Cores Enables to change the number of CPU cores available to the operating system By default the All Cores option is enabled Intel SpeedStep Enable Intel SpeedStep Technology Enables the system to dynamically adjust processor voltage and core frequency decreasing average power consumption and heat production By default the option ...

Page 56: ...duct Support page of your computer appears 6 Click Get drivers and click Drivers and Downloads The Drivers and Downloads section opens 7 Click Find it myself 8 Click BIOS to view the BIOS versions 9 Identify the latest BIOS file and click Download 10 Select your preferred download method in the Please select your download method below window click Download File The File Download window appears 11 ...

Page 57: ...ot Menu 5 Using arrow keys select USB Storage Device and press Enter 6 The computer restarts to a Diag C prompt 7 Run the file by typing the complete filename and press Enter 8 The BIOS Update Utility is displayed Follow the on screen instructions Figure 1 DOS BIOS Update Screen System and setup password Table 19 System and setup password Password type Description System password Password that you...

Page 58: ...ges The computer reboots Deleting or changing an existing system setup password Prerequisites Ensure that the Password Status is Unlocked in the System Setup before attempting to delete or change the existing System and Setup password You cannot delete or change an existing System or Setup password if the Password Status is Locked About this task To enter the System Setup press F2 immediately afte...

Page 59: ... Tech Support number in your region Steps 1 Key in your computer s service tag number into the locked BIOS system setup screen 2 Convey the code generated to the Dell Tech Support agent 3 The Dell Tech Support agent will provide a 32 character Master System Password that can be used to access the locked BIO system setup System setup 59 ...

Page 60: ... messages that inform you of problems encountered during testing NOTE Some tests for specific devices require user interaction Always ensure that you are present at the computer terminal when the diagnostic tests are performed For more information see Resolve Hardware Issues With Built in and Online Diagnostics SupportAssist ePSA ePSA or PSA Error Codes Running the SupportAssist Pre Boot System Pe...

Page 61: ... pause with the LED off and then a second group of LED blinks 1 through 9 in white This is then followed by a three second pause with the LED off before repeating over again Each LED blink takes 1 5 s The system will not shut down when displaying the Diagnostic Error Codes Diagnostic Error Codes will always supersede any other use of the LED Table 20 Diagnostic LED Beep codes Blinking Patterns Pro...

Page 62: ...NOTE For diagnostics pattern 2 amber 8 white connects an external monitor to isolate between system board or graphics controller failure 62 Troubleshooting ...

Page 63: ... and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues Steps 1 Go to Dell com support 2 Select your support category 3 Verify your country or region in the Choose a Country Region drop down list at the bottom of the page 4 Select the approp...