Dell EMC G7 7590, Service Manual

Page 1: ...Dell G7 7590 Service Manual Regulatory Model P82F Regulatory Type P82F001 ...

Page 2: ...amage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2019 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2019 12 Rev A04 ...

Page 3: ...22 Procedure for removing the battery for computers shipped without hard drive 22 Procedure for removing the battery for computers shipped with hard drive 23 9 Replacing the battery 25 Procedure for replacing the battery for computers shipped without hard drive 25 Procedure for replacing the battery for computers shipped with hard drive 25 Post requisites 26 10 Removing the memory modules 27 Prere...

Page 4: ... Procedure 40 Post requisites 40 18 Removing the touchpad 41 Prerequisites 41 Procedure 41 19 Replacing the touchpad 43 Procedure 43 Post requisites 44 20 Removing the solid state drive Intel Optane 45 Prerequisites 45 Procedure 45 21 Replacing the solid state drive Intel Optane 47 Procedure to move the screw mount 47 Procedure 49 Post requisites 51 22 Removing the wireless card 52 Prerequisites 5...

Page 5: ...at sink 62 Procedure 62 Post requisites 62 30 Removing the power adapter port 63 Prerequisites 63 Procedure 63 Prerequisites 63 Procedure 64 31 Replacing the power adapter port 65 Procedure 65 Post requisites 65 Procedure 65 Post requisites 66 32 Removing the I O board 67 Prerequisites 67 Procedure 67 33 Replacing the I O board 68 Procedure 68 Post requisites 68 34 Removing the display assembly 69...

Page 6: ...3 40 Removing the keyboard 85 Prerequisites 85 Procedure 85 41 Replacing the keyboard 87 Procedure 87 Post requisites 88 42 Removing the palm rest 89 Prerequisites 89 Procedure 89 43 Replacing the palm rest 91 Procedure 91 Post requisites 91 44 Device drivers 93 Intel Chipset Software Installation Utility 93 Video drivers 93 Intel Serial IO driver 93 Intel Trusted Execution Engine Interface 93 Int...

Page 7: ...nhanced Pre Boot System Assessment ePSA diagnostics 100 Running the ePSA diagnostics 100 System diagnostic lights 100 Flashing BIOS USB key 101 Flashing the BIOS 101 Enabling Intel Optane memory 102 Disabling Intel Optane memory 102 WiFi power cycle 102 Flea power release 102 47 Getting help and contacting Dell 104 Contents 7 ...

Page 8: ... Start Power Shut down NOTE If you are using a different operating system see the documentation of your operating system for shut down instructions 3 Disconnect your computer and all attached devices from their electrical outlets 4 Disconnect all attached network devices and peripherals such as keyboard mouse and monitor from your computer 5 Remove any media card and optical disc from your compute...

Page 9: ...y screws remain inside your computer 2 Connect any external devices peripherals or cables you removed before working on your computer 3 Replace any media cards discs or any other parts that you removed before working on your computer 4 Connect your computer and all attached devices to their electrical outlets 5 Turn on your computer 2 After working inside your computer 9 ...

Page 10: ...g any connector pins When connecting cables ensure that the ports and connectors are correctly oriented and aligned CAUTION Press and eject any installed card from the media card reader NOTE The color of your computer and certain components may appear differently than shown in this document Electrostatic discharge ESD protection ESD is a major concern when you handle electronic components especial...

Page 11: ... test once per week A wrist strap tester is the best method for doing this test If you do not have your own wrist strap tester check with your regional office to find out if they have one To perform the test plug the wrist strap s bonding wire into the tester while it is strapped to your wrist and push the button to test A green LED is lit if the test is successful a red LED is lit and an alarm so...

Page 12: ... mechanical lifting device 1 Get a firm balanced footing Keep your feet apart for a stable base and point your toes out 2 Tighten stomach muscles Abdominal muscles support your spine when you lift offsetting the force of the load 3 Lift with your legs not your back 4 Keep the load close The closer it is to your spine the less force it exerts on your back 5 Keep your back upright whether lifting or...

Page 13: ...Recommended tools The procedures in this document may require the following tools Phillips screwdriver 0 Phillips screwdriver 1 Flat head screwdriver Plastic scribe 4 Recommended tools 13 ...

Page 14: ...w image Base cover Palm rest assembly M2x5 7 Battery 4 cell Palm rest assembly M2x4 4 Battery 6 cell Palm rest assembly M2x4 6 Fan for graphics card Palm rest assembly M2x2 5 3 Fan for processor Palm rest assembly M2x2 5 3 Hard drive assembly Palm rest assembly M2x4 3 Hard drive bracket Hard drive M3x3 4 Display hinges Palm rest assembly M2x4 4 Display hinges Palm rest assembly M2x4 8 I O board Pa...

Page 15: ...Component Secured to Screw type Quantity Screw image Touchpad Palm rest assembly M1 6x2 2 Touchpad bracket Palm rest assembly M2x3 3 Wireless card bracket System board M2x4 1 Screw list 15 ...

Page 16: ...liance home page at www dell com regulatory_compliance Procedure 1 Loosen the two captive screws on the base cover 2 Remove the seven screws M2x7 that secure the base cover to the palm rest assembly NOTE The two captive screws when released will create a gap which can be used to pry and lift the base cover off the palm rest assembly 3 Pry the base cover from the rear side using a plastic scribe 4 ...

Page 17: ...The following steps are applicable only if you want to further remove any other component from your computer 5 Using the pull tab disconnect the battery cable from the system board Removing the base cover 17 ...

Page 18: ...6 Press and hold the power button for 5 seconds to ground the computer and drain the flea power 18 Removing the base cover ...

Page 19: ...ter working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Connect the battery cable to the system board 2 Align the tabs on the base cover with the slots on the palm rest assembly and snap it into place 7 Replacing the base cover 19 ...

Page 20: ...3 Replace the seven screws M2x7 that secure the base cover to the palm rest assembly 4 Tighten the two captive screws that secure the base cover to the palm rest assembly 20 Replacing the base cover ...

Page 21: ...Replacing the base cover 21 ...

Page 22: ...pply pressure to the surface of the battery Do not bend the battery Do not use tools of any kind to pry on or against the battery Ensure any screws during the servicing of this product are not lost or misplaced to prevent accidental puncture or damage to the battery and other system components If the battery gets stuck inside your computer as a result of swelling do not try to release it as punctu...

Page 23: ...rd drive 1 Using the pull tab disconnect the battery cable from the system board if applicable 2 Remove the four screws M2x4 that secure the battery to the palm rest assembly 3 Lift the battery along with its cable off the palm rest assembly Removing the battery 23 ...

Page 24: ...24 Removing the battery ...

Page 25: ...e for replacing the battery for computers shipped without hard drive 1 Align the screw holes on the battery with the screw holes on the palm rest assembly 2 Replace the six screws M2x4 that secure the battery to the palm rest assembly 3 Connect the battery cable to the system board Procedure for replacing the battery for computers shipped with hard drive 1 Align the screw holes on the battery with...

Page 26: ...Post requisites Replace the base cover 26 Replacing the battery ...

Page 27: ...After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Open the flap on the memory module 2 Use your fingertips to carefully spread apart the securing clips on each end of the memory module slot until the memory module pops up 3 Remove the memory module from the ...

Page 28: ...28 Removing the memory modules ...

Page 29: ... computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Lift the flap from the memory module slot 2 Align the notch on the memory module with the tab on the memory module slot 3 Slide the memory modules firmly into the slot at an angle 4 Press the memory module down until it clicks into place NOTE If you do not hear the cli...

Page 30: ...Post requisites Replace the base cover 30 Replacing the memory modules ...

Page 31: ...ur computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Hard drives are fragile Exercise care when handling the hard drive CAUTION To avoid data loss do not remove the hard drive while the computer is in sleep or on state Prerequisites 1 Remove the base cover 2 Remove the battery Procedure Applicable only on computers shipped...

Page 32: ...nnect the interposer from the hard drive assembly 5 Remove the four screws M3x3 that secure the hard drive bracket to the hard drive 6 Lift the hard drive off the hard drive bracket 32 Removing the hard drive ...

Page 33: ...Removing the hard drive 33 ...

Page 34: ...the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Hard drives are fragile Exercise care when handling the hard drive Procedure Applicable only on computers shipped with 4 cell battery 1 Align the screw holes on the hard drive bracket with the screw holes on the hard drive 2 Rep...

Page 35: ...Replace the three screws M2x4 that secure the hard drive assembly to the palm rest assembly 6 Slide the hard drive cable into the connector on the system board and close the latch to secure the hard drive cable Post requisites 1 Replace the battery 2 Replace the base cover Replacing the hard drive 35 ...

Page 36: ...Removing the coin cell battery resets the BIOS setup program s settings to default It is recommended that you note the BIOS setup program s settings before removing the coin cell battery Prerequisites CAUTION Removing the coin cell battery resets the BIOS setup program s settings to default It is recommended to note the BIOS setup program s settings 1 Remove the base cover 2 Remove the solid state...

Page 37: ...Removing the coin cell battery 37 ...

Page 38: ...uter follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Adhere the coin cell battery to the palm rest assembly 2 Connect the coin cell battery cable to the system board Post requisites 1 Replace the base cover 2 Replace the solid state drive Intel Optane 15 38 Replaci...

Page 39: ...ns in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Disconnect the speaker cable from the system board 2 Note the speaker cable routing and remove it from the routing guides on the palm rest assembly 3 Lift the speakers along with the cable off the palm ...

Page 40: ... Regulatory Compliance home page at www dell com regulatory_compliance Procedure NOTE If the rubber grommets are pushed out of the speakers when removing the speakers push them back in place before replacing the speakers 1 Using the alignment posts and rubber grommets place the speakers in the slots on the palm rest assembly 2 Route the speaker cable through the routing guides on the palm rest ass...

Page 41: ...e at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery Procedure 1 Open the latch and disconnect the touchpad cable from the system board and peel the touchpad cable off the touchpad 2 Remove the three screws M2x3 that secure the touchpad bracket to the palm rest assembly 3 Remove the two screws M1 6x2 that secure the touchpad to the palm rest assembly 4...

Page 42: ...42 Removing the touchpad ...

Page 43: ...uchpad is aligned with the guides available on the palm rest assembly and the gap on either sides of the touchpad is equal 1 Slide and place the touchpad into the slot on the palm rest assembly 2 Align the screw holes on the touchpad bracket with the screw holes on the palm rest assembly 3 Replace the two screws M2x3 that secure the touchpad bracket to the palm rest assembly 4 Replace the two scre...

Page 44: ...Post requisites 1 Replace the battery 2 Replace the base cover 44 Replacing the touchpad ...

Page 45: ...uctions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Remove the two screws M2x4 that secure that solid state drive shield Intel Optane shield to the palm rest assembly 2 Lift the solid state drive shield Intel Optane shield off the palm rest assembly...

Page 46: ...46 Removing the solid state drive Intel Optane ...

Page 47: ...ctices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Solid state drives are fragile Exercise care when handling the solid state drive Procedure to move the screw mount This computer supports two solid state drive form factors M 2 2230 M 2 2280 If you are replacing the solid state drive of a different form factor other than the one removed see the following p...

Page 48: ...ot 5 Slide the solid state drive Intel Optane memory module firmly into the solid state drive slot at an angle 6 Press the other end of the solid state drive Intel Optane memory module and replace the screw M2x3 that secures the solid state drive to the palm rest 48 Replacing the solid state drive Intel Optane ...

Page 49: ...the solid state drive Intel Optane firmly into the solid state drive slot at an angle NOTE Ensure that the solid state drive is firmly seated 3 Gently press the solid state drive down and replace the screw M2x3 that secures the solid state drive Intel Optane to the palm rest assembly Replacing the solid state drive Intel Optane 49 ...

Page 50: ...te drive Intel Optane shield with the screw holes on the palm rest assembly 5 Replace the two screws M2x4 that secure that solid state drive shield Intel Optane shield to the palm rest assembly 50 Replacing the solid state drive Intel Optane ...

Page 51: ...Post requisites Replace the base cover Replacing the solid state drive Intel Optane 51 ...

Page 52: ...r more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Locate the wireless card on your computer 2 Remove the screw M2x4 that secures the wireless card bracket to the system board 3 Lift the wireless card bracket from the wireless card 4 Disconnect the antenna cables from the wireless card 5 Slide a...

Page 53: ...Removing the wireless card 53 ...

Page 54: ...it 1 Connect the antenna cables to the wireless card The following table provides the antenna cable color scheme for the wireless card supported by your computer Table 2 Antenna cable color scheme Connectors on the wireless card Antenna cable color Main white triangle White Auxiliary black triangle Black 2 Align the notch on the wireless card with the tab on the wireless card slot and insert the w...

Page 55: ...Post requisites Replace the base cover Replacing the wireless card 55 ...

Page 56: ...w the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Remove the three screws M2x2 5 that secure the fan to the system board 2 Lift the fan at an angle 3 Disconnect the fan cable from the system board 4 Lift the fan off the system board 24 ...

Page 57: ...ow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Slide the fan into the slots at an angle on the system board 2 Connect the fan cable to the system board 3 Replace the three screws M2x2 5 that secure the fan to the system board Post requisites Replace the base cover 25 ...

Page 58: ...w the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Remove the three screws M2x2 5 that secure the fan to the system board 2 Lift the fan at an angle 3 Disconnect the fan cable from the system board 4 Lift the fan off the system board 26 ...

Page 59: ...working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Place the fan on the system board 2 Connect the fan cable to the system board NOTE To avoid damaging the cables ensure to route the fan cable below the heat sink 3 Replace the three screws M2x2 5 that secure the fan to the system board Post requisite...

Page 60: ... during normal operation Allow sufficient time for the heat sink to cool before you touch it CAUTION For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease Prerequisites 1 Remove the base cover 2 Remove the graphics card fan 3 Remove the processor fan Procedure 1 In the reverse s...

Page 61: ...Removing the heat sink 61 ...

Page 62: ...lignment of the heat sink can damage the system board and processor NOTE If either the system board or the heat sink is replaced use the thermal pad paste provided in the kit to ensure that thermal conductivity is achieved Procedure 1 Align the screw holes on the heat sink with the screw holes on the system board and palm rest assembly 2 In the sequential order 1 2 3 4 5 6 7 marked on the heat sin...

Page 63: ...t practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Remove the screw M2x4 that secures the power adapter port bracket to the palm rest assembly 2 Lift the power adapter port bracket from the palm rest assembly 3 Disconnect the power adapter port cable from the system board 4 Lift the power adapter port along with...

Page 64: ...acket to the palm rest assembly 2 Lift the power adapter port bracket from the palm rest assembly 3 Disconnect the power adapter port cable from the system board 4 Lift the power adapter port along with its cable off the palm rest assembly 64 Removing the power adapter port ...

Page 65: ...e 1 Place the power adapter port into the slot and adhere the power adapter port on the palm rest assembly 2 Connect the power adapter port cable to the system board 3 Align the screw hole on the power adapter bracket with the screw hole on the palm rest assembly 4 Replace the screw M2x4 that secures the power adapter port bracket to the palm rest assembly Post requisites Replace the base cover Pr...

Page 66: ...er adapter bracket with the screw hole on the palm rest assembly 4 Replace the screw M2x4 that secures the power adapter port bracket to the palm rest assembly Post requisites Replace the base cover 66 Replacing the power adapter port ...

Page 67: ...mputer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the graphics card fan 3 Remove the processor fan 4 Remove the heat sink Procedure 1 Remove the two screws M2x2 5 that secures the I O board to the palm rest assembly 2 Open the latch and disconnect the I O board cable from the I O board ...

Page 68: ...st practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the ports on the I O board with the slots on the palm rest assembly 2 Connect the I O board cable to the I O board and close the latch to secure the cable 3 Replace the two screws M2x2 5 that secure the I O board to the palm rest assembly Post requisites 1 Replace the heat sink 2 Replace th...

Page 69: ... practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Replace the wireless card 3 Remove the graphics card fan 4 Remove the processor fan 5 Remove the heat sink Procedure 1 Remove the four screws M2x4 that secure the display assembly to the palm rest assembly 2 Peel the tape that secures the display cable to the system boar...

Page 70: ...uter 4 Flip the computer over 5 Pry the hinge cover from the palm rest assembly and lift it off the palm rest assembly 6 Remove the eight screws M2x4 that secure the left and right hinges to the palm rest assembly 70 Removing the display assembly ...

Page 71: ...embly to front and release it from the tabs on the palm rest assembly 8 Release the display cable from the slot on the palm rest assembly 9 Lift the display assembly off the palm rest assembly Removing the display assembly 71 ...

Page 72: ...es see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Route the display cable into the slot on the palm rest assembly 2 Align the tabs on the hinges with the slots on the palm rest assembly and place the display assembly on the palm rest assembly 3 Replace the eight screws M2x4 that secure the left and right hinges to the palm rest assembly 4 Align the hinge ...

Page 73: ... display cable into the connector on the system board and close the latch to secure the cable 7 Adhere the tape that secures the display cable to the system board 8 Replace the four screws M2x4 that secure the display assembly to the palm rest assembly Replacing the display assembly 73 ...

Page 74: ...Post requisites 1 Replace the heat sink 2 Replace the processor fan 3 Replace the graphics card fan 4 Replace the wireless card 5 Replace the base cover 74 Replacing the display assembly ...

Page 75: ... Remove the speakers 5 Remove the solid state drive Intel Optane memory module 6 Remove the wireless card 7 Remove the graphics card fan 8 Remove the processor fan 9 Remove the heat sink 10 Remove the coin cell battery 11 Remove the touchpad Procedure 1 Disconnect the power adapter port cable from the system board 2 Peel the tape that secures the display cable to the system board 3 Open the latch ...

Page 76: ...14 Remove the seven screws M2x2 5 that secure the system board to palm rest assembly 15 Lift the system board off the palm rest assembly 76 Removing the system board ...

Page 77: ...Removing the system board 77 ...

Page 78: ...anges again after you replace the system board Procedure 1 Align the screw holes on the system board with the screw holes on the palm rest assembly 2 Replace the seven screws M2x2 5 that secure the system board to palm rest assembly 3 Connect the I O board cable to the connector on the system board and close the latch to secure the cable 4 Connect the coin cell battery cable to the system board 5 ...

Page 79: ...bracket with the screw holes on the system board 12 Replace the two screws M2x4 that secure the USB Type C port bracket to the system board 13 Connect the display cable to the connector on the system board and close the latch to secure the cable 14 Adhere the tape that secures the display cable to the system board 15 Connect the power adapter port cable to the system board Replacing the system boa...

Page 80: ...he speakers 9 Replace the memory modules 10 Replace the battery 11 Replace the base cover Entering the Service Tag in the BIOS setup program 1 Turn on or restart your computer 2 Press F2 when the Dell logo is displayed to enter the BIOS setup program 3 Navigate to the Main tab and enter the Service Tag in the Service Tag Input field NOTE Service tag is the alphanumeric identifier located at the ba...

Page 81: ...ers that are shipped with fingerprint reader Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the memory modules 4 Remove the solid state drive Intel Optane 5 Remove the wireless card 6 Remove the graphics card fan 7 Remove the processor fan 8 Remove the heat sink 9 Remove the power adapter port 10 Remove the system board Procedure 1 Remove the two screws M2x2 5 that secure the ...

Page 82: ...82 Removing the power button with fingerprint reader ...

Page 83: ...ractices see the Regulatory Compliance home page at www dell com regulatory_compliance NOTE Applicable only for computers that are shipped with fingerprint reader Procedure 1 Using the alignment posts align the power button on the palm rest assembly 2 Replace the two screws M2x2 5 that secure the power button to the palm rest assembly 3 Adhere the fingerprint reader cable on the palm rest assembly...

Page 84: ...ssor fan 5 Replace the graphics card fan 6 Replace the wireless card 7 Replace the solid state drive Intel Optane 8 Replace the memory modules 9 Replace the battery 10 Replace the base cover 84 Replacing the power button with fingerprint reader ...

Page 85: ...Remove the solid state drive Intel Optane memory module 6 Remove the wireless card 7 Remove the graphics card fan 8 Remove the processor fan 9 Remove the heat sink 10 Remove the power adapter port 11 Remove the coin cell battery 12 Remove the touchpad 13 Remove the hard drive optional 14 Remove the I O board 15 Remove the display assembly 16 Remove the system board 17 Remove the power button with ...

Page 86: ...4 Lift the keyboard along with its cable off the palm rest assembly 86 Removing the keyboard ...

Page 87: ... page at www dell com regulatory_compliance Procedure 1 Align the screw holes on the keyboard with the screw holes on the palm rest assembly 2 Align the screw holes on the keyboard bracket with the screw holes on the palm rest assembly 3 Replace the 21 screws M2x3 that secure the keyboard bracket and keyboard to the palm rest assembly NOTE Ensure that there are no cables below the keyboard bracket...

Page 88: ...eplace the touchpad 7 Replace the coin cell battery 8 Replace the power adapter port 9 Replace the heat sink 10 Replace the processor fan 11 Replace the graphics card fan 12 Replace the wireless card 13 Replace the solid state drive Intel Optane memory module 14 Replace the speakers 15 Replace the memory modules 16 Replace the battery 17 Replace the base cover 88 Replacing the keyboard ...

Page 89: ...cover 2 Remove the battery 3 Remove the memory modules 4 Remove the speakers 5 Remove the solid state drive Intel Optane memory module 6 Remove the wireless card 7 Remove the graphics card fan 8 Remove the processor fan 9 Remove the heat sink 10 Remove the coin cell battery 11 Remove the touchpad 12 Remove the hard drive optional 13 Remove the power adapter port 14 Remove the I O board 15 Remove t...

Page 90: ...90 Removing the palm rest ...

Page 91: ...ide your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure Place the palm rest on a flat surface Post requisites 1 Replace the keyboard 2 Replace the power button with fingerprint reader 3 Replace the system board 4 Replace the display assembly 5 Replace the I O board 6 Replace the power adapter port 7 Replace the hard d...

Page 92: ...the processor fan 12 Replace the graphics card fan 13 Replace the wireless card 14 Replace the solid state drive Intel Optane memory module 15 Replace the speakers 16 Replace the memory modules 17 Replace the battery 18 Replace the base cover 92 Replacing the palm rest ...

Page 93: ...l com support Intel Trusted Execution Engine Interface In the Device Manager check if the Intel Trusted Execution Engine Interface driver is installed Install the driver update from www dell com support Intel Virtual Button driver In the Device Manager check if the Intel Virtual Button driver is installed Install the driver updates from www dell com support Wireless and Bluetooth drivers In the De...

Page 94: ...his prompt can appear very quickly so you must watch for it and then press F2 If you press F2 before the F2 prompt this keystroke is lost If you wait too long and the operating system logo appears continue to wait until you see the desktop Then turn off your computer and try again Navigation keys NOTE For most of the System Setup options changes that you make are recorded but do not take effect un...

Page 95: ...lays the ownership date of the computer Express Service Code Displays the express service code of the computer Memory Information Memory Installed Displays the total computer memory installed Memory Available Displays the total computer memory available Memory Speed Displays the memory speed Memory Channel Mode Displays single or dual channel mode Memory Technology Displays the technology used for...

Page 96: ... the Admin password when booting a UEFI boot path from the F12 boot menu Date Time Displays the current date in MM DD YY format and current time in HH MM SS AM PM format Table 4 System setup options System Configuration menu System Configuration Integrated NIC Controls the on board LAN controller Enable UEFI Network Stack Enable or disable UEFI Network Stack SATA Operation Configure operating mode...

Page 97: ...I capsule update packages PTT Security Enable or disable Platform Trust Technology PTT visibility to the operating system Computrace R Enable or disable the BIOS module interface of the optional Computrace R Service from Absolute Software Admin Setup Lockout Enable to prevent users from entering Setup when an Admin Password is set Master Password Lockout Disables the master password support Hard D...

Page 98: ...ry Charge Configuration Set the primary battery charge settings with a preselected custom charge start and stop Default Adaptive POST Behavior Adapter Warnings Enable adapter warnings Default Enabled Numlock Enable Enables the NumLock funcltion when computer boots Fn Lock Options Enable or disable the Fn lock mode Fastboot Enable to set the speed of the boot process Default Thorough Extend BIOS PO...

Page 99: ...ssist System Resolution menu SupportAssist System Resolution Auto OS Recovery Threshold Control the automatic boot flow for SupportAssist System Resolution Console and for Dell OS Recovery tool SupportAssist OS Recovery Enable or disable the boot flow for SupportAssist OS Recovery tool in the even of certain system errors Clearing CMOS settings CAUTION Clearing CMOS settings will reset the BIOS se...

Page 100: ...lower right corner to go to the page listing The items detected are listed 6 To run a diagnostic test on a specific device press Esc and click Yes to stop the diagnostic test 7 Select the device from the left pane and click Run Tests 8 If there are any issues error codes are displayed Note the error code and validation number and contact Dell System diagnostic lights Battery status light hard driv...

Page 101: ...e information see the knowledge base article SLN143196 at www dell com support 3 Copy the BIOS setup program file to the bootable USB drive 4 Connect the bootable USB drive to the computer that needs the BIOS update 5 Restart the computer and press F12 when the Dell logo is displayed on the screen 6 Boot to the USB drive from the One Time Boot Menu 7 Type the BIOS setup program filename and press ...

Page 102: ...he taskbar click the search box and then type Intel Rapid Storage Technology 2 Click Intel Rapid Storage Technology The Intel Rapid Storage Technology window is displayed 3 On the Intel Optane memory tab click Disable to disable the Intel Optane memory NOTE For computers in which Intel Optane memory acts as a primary storage do not disable the Intel Optane memory The Disable option will be grayed ...

Page 103: ...3 Press and hold the power button for 15 seconds to drain the flea power 4 Connect the power adapter to your computer 5 Turn on your computer Troubleshooting 103 ...

Page 104: ...the related articles Learn and know the following information about your product Product specifications Operating system Setting up and using your product Data backup Troubleshooting and diagnostics Factory and system restore BIOS information See Me and My Dell at www dell com support manuals To locate the Me and My Dell relevant to your product identify your product through one of the following S...