Dell EMC PowerEdge MX5000s, Installation And Service Manual

Page 1: ...Dell EMC PowerEdge MX5016s and MX5000s Installation and Service Manual Regulatory Model E04B Series and E21M Series Regulatory Type E04B002 and E21M001 July 2020 Rev A01 ...

Page 2: ...ential damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2018 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ...ed 15 Removing the sled from the enclosure 15 Installing the sled into the enclosure 16 Drive drawer 17 Opening the drive drawer 17 Closing the drive drawer 18 Drives 20 Removing a drive blank 20 Installing a drive blank 21 Removing a drive carrier 22 Installing a drive carrier 23 Removing a drive from the drive carrier 24 Installing a drive into the drive carrier 25 Storage expander module 25 Rem...

Page 4: ...erEdge MX5016s System diagnostics and indicators 36 System health indicator codes 36 Drive status LED indicators 36 Expander health status indicators 38 PowerEdge MX5000s System diagnostics and indicator codes 39 LED indicators 39 Chapter 7 Documentation resources 40 Chapter 8 Getting help 42 Contacting Dell EMC 42 Documentation feedback 42 Accessing system information by using QRL 42 Quick Resour...

Page 5: ...ument provides an overview about the storage sled and SAS IOM module information about installing and replacing components technical specifications and guidelines to be followed while installing components 1 About this document 5 ...

Page 6: ... C The PowerEdge MX5000s provides flexible SAS connectivity between compute sleds and internal storage sleds connected to the MX7000 enclosure PowerEdge MX5016s supports up to 16 hot swappable 2 5 inch SAS drives Two hot swappable expanders providing dual SAS paths for all drives HDDs SSDs Dual x4 SAS links to the MX platform infrastructure 12 GB s SAS support NOTE All instances of SAS hard drives...

Page 7: ...ase lever 6 Information tag panel Locating the Service Tag of your system You can identify your system using the unique Express Service Code and Service Tag Open the Information tag panel that is located on the front of the system to view the Express Service Code and Service Tag This information is used by Dell to route support calls to the appropriate personnel System overview 7 ...

Page 8: ...000 enclosure that is designed to be used with the Dell EMC PowerEdge MX5016s storage sleds and SAS controllers that are installed in compute sleds The IOM facilitates SAS Storage subsystem drive assignments reporting health status and event logs for the associated SAS devices You can manage SAS fabric by using the OpenManage Enterprise Modular user interface to view inventory storage event logs a...

Page 9: ...ront view of the PowerEdge MX5000s module 1 Information tag 2 External SAS ports 1 2 3 External SAS ports 3 4 5 6 NOTE The external ports are not enabled for the current release 4 Release lever button 5 Release lever 6 LED indicators System overview 9 ...

Page 10: ...zzanine card installed either the HBA330 MMZ or the PERC MX745P Compute sleds with the MX745P controller option may also choose to use the internal drives on the compute sled within the same virtual drive as drives within a mapped storage sled In Drive Assigned mode disks are visible to only a single compute sled and can be assigned in any order or quantity In Enclosure Assigned mode all 16 drive ...

Page 11: ...sure Drive assignment Each slot in the PowerEdge MX7000 chassis supports a Compute Sled or a Storage Sled and there are no fixed mappings for the sleds Using the OpenManage Enterprise Modular web interface the disks in a storage sled can be mapped to a Compute Sled that gives you the following options Enclosure Assigned mode Drive Assigned mode Enclosure Assigned mode All the drives in the PowerEd...

Page 12: ...igned mode assigns the individual drive from the PowerEdge MX5016s to another compute sleds but cannot be assigned to more than one sled simultaneously The Fab C Mezz controller on the mapped compute sled can be either a PERC H745P MX or HBA330 MMZ 12 Initial system setup and configuration for MX5016s ...

Page 13: ...Figure 6 Drive Assigned mode Initial system setup and configuration for MX5016s 13 ...

Page 14: ...simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product NOTE It is recommended that you always use an antistatic mat and antistatic strap while working on components in...

Page 15: ...that storage sled d If the same storage sled is reinstalled the drive assignments are not cleared and restored when the storage sled is detected again e If the sled is replaced the previous drive assignments will not restored New drive assignments need to be made for a new sled even if the same drives from the previously assigned sled are used 3 If applicable install the I O connector cover CAUTIO...

Page 16: ...Safety instructions on page 14 2 Remove the blank if installed 3 Remove the I O connector cover from the sled if installed CAUTION To prevent damage to the I O connectors do not touch the connectors or the connector pins Steps 1 Hold and slide the sled into the enclosure 2 Lock the sled removal handle to ensure that sled is firmly seated into the enclosure 16 Installing and removing system compone...

Page 17: ... their maximum with the storage sled health indicator blinking amber CAUTION 1 The drive drawer should not be in service position for longer than five minutes at 35 C condition to maintain proper thermal temperature 2 The drive drawer should not be in service position for longer than three minutes at fresh air environment to maintain proper thermal temperature Opening the drive drawer Prerequisite...

Page 18: ... Remove a hard drive carrier or install a hard drive carrier Remove an expander module or install an expander module Closing the drive drawer Prerequisites Follow the safety guidelines listed in Safety instructions on page 14 Steps Slide the drive drawer into the sled until it is fully seated and clicks into place 18 Installing and removing system components ...

Page 19: ...Figure 11 Closing the drive drawer Installing and removing system components 19 ...

Page 20: ...ght side of the enclosure Figure 12 Drive numbering Removing a drive blank Prerequisites 1 Follow the safety guidelines listed in Safety instructions on page 14 2 Open the drive drawer Steps 1 Hold and press the touch points on the blank to disengage the guides on the blank from the drive slot 2 Lift the blank away from the drive slot 20 Installing and removing system components ...

Page 21: ... installed for the proper airflow if hard drives are not installed in the sled 1 Follow the safety guidelines listed in Safety instructions on page 14 2 Open the drive drawer Steps 1 Align and insert the guides on the blank into the drive slot 2 Push the blank downwards until it is firmly seated in the slot Installing and removing system components 21 ...

Page 22: ...ation about management software see OpenManage Enterprise Modular User s Guide www dell com openmanagemanuals Chassis Management Controllers If the drive is online the drive indicator flashes You can remove the drive when the drive indicator turns off Steps 1 Slide the release tab on the drive carrier to unlock the handle 2 Using the handle disconnect the drive from the slot 3 Using handle lift th...

Page 23: ... proper thermal temperature Installing a drive carrier Prerequisites 1 Follow the safety guidelines listed in Safety instructions on page 14 2 Open the drive drawer 3 Ensure that the drive handle is fully open 4 Remove the drive blank if installed Steps 1 Using the handle align the guides on the drive carrier with the slots on the drive drawer 2 Close the handle to secure the drive in place Instal...

Page 24: ...OpenManage Enterprise Modular User s Guide available at www dell com openmanagemanuals Chassis Management Controllers NOTE If the drive is online the drive indicator flashes as the drive is turned off You can remove the drive when the drive indicator turns off 4 Remove the drive carrier from the drive slot Steps 1 Using Phillips 1 screwdriver remove the four screws that secure the drive carrier to...

Page 25: ...1 Insert the drive into the drive carrier with the connector end of the drive towards the back of the carrier 2 Align the screw holes on the drive with the screw holes on the drive carrier 3 Using the Phillips 1 screwdriver tighten the screws to secure the drive to the drive carrier Figure 18 Installing a drive into the drive carrier Storage expander module Figure 19 SAS expander modules Installin...

Page 26: ... be open for more than three minutes while the enclosure is on CAUTION Some of the components on the back of the expander may be hot to touch NOTE System health indicator blinks amber to indicate loss of redundancy when an expander module has failed or has been removed NOTE If you remove an expander that is mapped to a compute sled the ongoing I O operations are interrupted Steps 1 Press the relea...

Page 27: ...der modules have the same firmware version If there is a firmware mismatch the LED indicator flashes an error sequence For more information about the Expander LED health indicators see Expander health status indicators on page 38 2 Close the drive drawer SAS IOM module Removing a MX5016s blank from Fabric C slot Steps 1 Press the release button to release the blank 2 Pull the blank out of the encl...

Page 28: ...t Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Remove the module from Fabric C slot Steps 1 Align and insert the blank in the empty slot 2 Push the blank until it locks into place NOTE If the MX5016s module is not installed install blanks to maintain proper thermal temperature 28 Installing and removing system components ...

Page 29: ...ety guidelines listed in Safety instructions 2 If applicable disconnect the cables that are connected to the modules Steps 1 Press the orange release button on the module to open the release lever 2 Hold the release lever and pull the I O module out of the enclosure NOTE Ensure that you install MX5016s blank if you are removing a module permanently Installing and removing system components 29 ...

Page 30: ...ank 2 Connect the cables to the module Installing a MX5016s module into Fabric C slot Prerequisites 1 Follow the safety guidelines listed in Safety instructions Steps 1 Align and push the I O module into the enclosure 2 Close the release lever to lock the module in place 30 Installing and removing system components ...

Page 31: ...cables to the module NOTE Ensure that the SAS IOMs have the same firmware version The OpenManage Enterprise modular User interface allows you to view the firmware details For more information see OpenManage Enterprise Modular User s Guide Installing and removing system components 31 ...

Page 32: ...d operating systems The Dell EMC PowerEdge MX5016s supports the following operating systems Red Hat Enterprise Linux Novell SUSE Linux Enterprise Server Microsoft Windows Server Ubuntu VMware ESXi Citrix Xen Server For more information about the specific versions and additions go to https www dell com support home Drivers SupportedOS poweredge MX5016s Storage expander specifications The storage ex...

Page 33: ...nvironmental specifications NOTE For additional information about environmental measurements for specific system configurations see Dell com environmental_datasheets Table 5 Temperature specifications Temperature Specifications Storage 40 C to 65 C 40 F to 149 F Continuous operation for altitude less than 950 m or 3117 ft 10 C to 35 C 50 F to 95 F with no direct sunlight on the equipment Maximum t...

Page 34: ...d operating temperature specifications Expanded operating temperature Specifications Less than or equal to 10 of annual operating hours 5 C to 40 C at 5 to 85 RH with 29 C dew point NOTE Outside the standard operating temperature 10 C to 35 C the system can operate continuously in temperatures as low as 5 C and as high as 40 C For temperatures between 35 C and 40 C de rate maximum allowable dry bu...

Page 35: ...irements do not apply to IT equipment designed to be used outside a data center in environments such as an office or factory floor NOTE Air entering the data center must have MERV11 or MERV13 filtration Conductive dust Air must be free of conductive dust zinc whiskers or other conductive particles NOTE This condition applies to data center and non data center environments Corrosive dust Air must b...

Page 36: ...t Check the System event log or the LCD panel if available on the bezel for specific error messages For more information about error messages see the Dell Event and Error Messages Reference Guide at www dell com openmanagemanuals OpenManage software Drive status LED indicators Table 15 Drive status LED indicator Drive status LED indicators Condition OFF Indicates that the storage sled is not mappe...

Page 37: ...f Slot empty Blinks green 500 ms amber 500 ms and turns off one second Predicted drive failure Blinks amber On 150 ms Off 150 ms Drive failed Blinks green On 400 ms Off 100 ms Drive rebuilding Solid green Drive online Blinks green three seconds turns off three seconds blinks amber three seconds and turns off three seconds Drives rebuild aborted System diagnostics and indicator codes 37 ...

Page 38: ...ealth status indicators Indicator Button or Connector Icon Description Condition Identification indicator Flashes blue for one second and then turns off NOTE LED is OFF when no Identification in progress Identify Diagnostic indicator Green Expander card in good health Flashes amber for two seconds and turns off Expander card failure Flashes continuous green for 5 times and then turns off for two s...

Page 39: ...C PowerEdge LED indicators Indicator Button or Connector Icon Description Condition Identification indicator Flashes blue for one second and then turns off NOTE LED is OFF when no Identification is in progress Indicates that the MX5000s module is active Diagnostic indicator Green MX5000s module in good health Flashes amber for two seconds and turns off MX5000s module card failure Flashes continuou...

Page 40: ...guring your system For information about the iDRAC features configuring and logging in to iDRAC and managing your system remotely see the Integrated Dell Remote Access Controller User s Guide For information about understanding Remote Access Controller Admin RACADM subcommands and supported RACADM interfaces see the RACADM CLI Guide for iDRAC For information about Redfish and its protocol supporte...

Page 41: ...ortAssist Enterprise User s Guide www dell com serviceabilitytools For information about partner programs enterprise systems management see the OpenManage Connections Enterprise Systems Management documents www dell com openmanagemanuals Working with the Dell PowerEdge RAID controllers For information about understanding the features of the Dell PowerEdge RAID controllers PERC Software RAID contro...

Page 42: ...your product segment c Select your product The support page that lists the various support categories is displayed 5 For contact details of Dell EMC Global Technical Support a Click Global Technical Support b The Contact Technical Support page is displayed with details to call chat or e mail the Dell EMC Global Technical Support team Documentation feedback You can rate the documentation or write y...

Page 43: ...owing benefits Automated issue detection SupportAssist monitors your Dell EMC devices and automatically detects hardware issues both proactively and predictively Automated case creation When an issue is detected SupportAssist automatically opens a support case with Dell EMC Technical Support Automated diagnostic collection SupportAssist automatically collects system state information from your dev...