Dell EMC PowerEdge T440, Installation And Service Manual

Page 1: ...Dell EMC PowerEdge T440 Installation and Service Manual Regulatory Model E30S Series Regulatory Type E30S002 ...

Page 2: ...age to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2017 2018 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2019 06 Rev A03 ...

Page 3: ...essor specifications 30 Supported operating systems 30 Cooling fan specifications 30 PSU specifications 30 System battery specifications 30 Expansion bus specifications 30 Memory specifications 31 Storage controller specifications 31 Drive specifications 31 Drives 31 Optical drive and tape drive 31 Ports and connectors specifications 32 USB ports 32 NIC ports 32 VGA ports 32 Serial connector 32 In...

Page 4: ...nager 62 Viewing Boot Manager 62 Boot Manager main menu 63 One shot UEFI boot menu 63 System Utilities 63 PXE boot 63 6 Installing and removing system components 64 Safety instructions 64 Before working inside your system 64 After working inside your system 64 Recommended tools 64 Optional front bezel 65 Removing the front bezel 65 Installing the front bezel 65 System feet 66 Removing the system f...

Page 5: ... Installing the internal hard drive bay 90 Removing a cabled drive 91 Installing a cabled drive 92 Drive backplane 93 Drive backplane guidelines 93 Backplane cable routing 96 Removing a hard drive backplane 99 Installing a hard drive backplane 100 System memory 101 System memory guidelines 101 General memory module installation guidelines 103 Mode specific guidelines 104 Removing a memory module 1...

Page 6: ...t 131 Installing a cabled power supply unit 132 Power interposer board 133 Removing the power interposer board 133 Installing the power interposer board 134 System battery 135 Replacing the system battery 135 Control panel assembly 136 Removing the control panel assembly 136 Installing the control panel assembly 137 System board 138 Removing the system board 138 Installing the system board 140 Res...

Page 7: ... forgotten password 151 9 Getting help 152 Contacting Dell EMC 152 Documentation feedback 152 Accessing system information by using QRL 152 Quick Resource Locator for Dell EMC PowerEdge T440 system 153 Receiving automated support with SupportAssist 153 Recycling or End of Life service information 154 Contents 7 ...

Page 8: ... up to 12 Gbps SAS and 6 Gbps SATA Redundant power supply units PSUs Cabled power supply units PSUs Topics Supported configurations for the Dell EMC PowerEdge T440 system Front view of the system Back view of the system Locating the Service Tag of your system System information label Supported configurations for the Dell EMC PowerEdge T440 system The Dell EMC PowerEdge T440 system supports the fol...

Page 9: ...Figure 1 Supported configurations for a Dell EMC PowerEdge T440 system Dell EMC PowerEdge T440 system overview 9 ...

Page 10: ...system Figure 2 Front panel view of 4 x 3 5 inch cabled drive system Table 1 Front panel features Item Components Icon Description 1 Power button Indicates if the system is turned on or off Press the power button to manually turn on or off the system 10 Dell EMC PowerEdge T440 system overview ...

Page 11: ... Information tag is a slide out label panel that contains system information such as Service Tag NIC MAC address and so on If you have opted for the secure default access to iDRAC the Information tag also contains the iDRAC secure default password 5 USB port 2 0 The USB ports are 4 pin 2 0 compliant These ports enable you to connect USB devices to the system 6 USB port 3 0 The USB port is USB 3 0 ...

Page 12: ...n or off Press the power button to manually turn on or off the system NOTE Press the power button to gracefully shut down an ACPI compliant operating system 2 System identification button The System Identification ID button is available on the front and back of the systems Press the button to identify a system in a rack by turning on the 12 Dell EMC PowerEdge T440 system overview ...

Page 13: ...ntains the iDRAC secure default password 5 USB port 2 0 The USB ports are 4 pin 2 0 compliant These ports enable you to connect USB devices to the system 6 USB port 3 0 The USB port is USB 3 0 compliant 7 Optical drive bay N A Enable you to install drives that are supported on your system For more information about drives see Technical specifications 8 Drive slot N A Enables you to install TBUs fo...

Page 14: ...N A The Information tag is a slide out label panel that contains system information such as Service Tag NIC MAC address and so on If you have opted for the secure default access to iDRAC the Information tag also contains the iDRAC secure default password 5 USB port 2 0 The USB ports are 4 pin 2 0 compliant These ports enable you to connect USB devices to the system 6 USB port 3 0 The USB port is U...

Page 15: ... the system NOTE Press the power button to gracefully shut down an ACPI compliant operating system 2 System identification button The System Identification ID button is available on the front and back of the systems Press the button to identify a system in a rack by turning on the system ID button You can also use the system ID button to reset iDRAC and to access BIOS using the step through mode D...

Page 16: ...ations 8 Drive slot N A Enables you to install TBUs for 8x and 16x backplane configurations or drive blank in the empty drive slot to maintain proper system cooling 9 Physical drives N A 3 5 inch drives and 2 5 inch drives SSDs Status LED indicators NOTE The indicators display solid amber if any error occurs Figure 6 Status LED indicators Table 5 Status LED indicators and descriptions Icon Descrip...

Page 17: ...ber if the system experiences a thermal error For example the ambient temperature is out of range or there is a fan failure Ensure that none of the following conditions exist A cooling fan has been removed or has failed System cover air shroud memory module blank or back filler bracket is removed Ambient temperature is too high External airflow is obstructed If the problem persists see Getting hel...

Page 18: ...ror messages generated by the system firmware and agents that monitor system components see the Error Code Lookup page at qrl dell com Drive indicator codes Each drive carrier has an activity LED indicator and a status LED indicator The indicators provide information about the status of the drive The activity LED indicator indicates whether the drive is in use or not The status LED indicator indic...

Page 19: ... green Drive online Flashes green for three seconds amber for three seconds and then turns off after six seconds Rebuild stopped Back view of the system The back panel view of the system shows the features available on the back of the server such as the system identification button power supply sockets iDRAC storage media NIC ports and USB and VGA ports Most of the expansion card ports can be acce...

Page 20: ...edicated network port Enables you to remotely access iDRAC For more information see the iDRAC User s Guide at www dell com poweredgemanuals 3 NIC port 2 The NIC ports are integrated on the system board provide network connectivity For more information about the supported configurations see Technical specifications 4 USB 2 0 port 4 The USB ports are 4 pin 2 0 compliant These ports enable you to con...

Page 21: ...n slots enable you to connect PCI Express expansion cards For more information on the expansion cards that are supported on your system see Expansion card installation guidelines NIC indicator codes Each NIC on the back of the system has indicators that provide information about the activity and link status The activity LED indicator indicates if data is flowing through the NIC and the link LED in...

Page 22: ... is not connected to the PSU Blinking green When the firmware of the PSU is being updated the PSU handle blinks green CAUTION Do not disconnect the power cord or unplug the PSU when updating firmware If firmware update is interrupted the PSUs do not function Blinking green and turns off When hot plugging a PSU the PSU handle blinks green five times at a rate of 4 Hz and powers off It indicates a P...

Page 23: ...ing the unique Express Service Code and Service Tag Pull out the information tag in front of the system to view the Express Service Code and Service Tag Alternatively the information may be on a sticker on the chassis of the system The mini Enterprise Service Tag EST is found on the back of the system This information is used by Dell to route support calls to the appropriate personnel Figure 12 Lo...

Page 24: ...System information label 24 Dell EMC PowerEdge T440 system overview ...

Page 25: ...Figure 14 PowerEdge T440 Service information Dell EMC PowerEdge T440 system overview 25 ...

Page 26: ...ing Started Guide document that is shipped with your system www dell com poweredgemanuals Configuring your system For information about the iDRAC features configuring and logging in to iDRAC and managing your system remotely see the Integrated Dell Remote Access Controller User s Guide For information about understanding Remote Access Controller Admin RACADM subcommands and supported RACADM interf...

Page 27: ... Dell SupportAssist see the Dell EMC SupportAssist Enterprise User s Guide www dell com serviceabilitytools For information about partner programs enterprise systems management see the OpenManage Connections Enterprise Systems Management documents www dell com openmanagemanuals Working with the Dell PowerEdge RAID controllers For information about understanding the features of the Dell PowerEdge R...

Page 28: ...ght Processor specifications Supported operating systems Cooling fan specifications PSU specifications System battery specifications Expansion bus specifications Memory specifications Storage controller specifications Drive specifications Ports and connectors specifications Video specifications Environmental specifications 3 28 Technical specifications ...

Page 29: ...4 in 443 3 mm 17 45 in 471 333 mm 17 37 in with bezel 37 065 mm 1 45 in without bezel 21 165 mm 0 83 in 538 4 mm 21 19 in 573 636 mm 22 58 in Chassis weight Table 13 Dell EMC PowerEdge T440 Chassis weight System configuration Maximum weight 4 x 3 5 inch drive system 23 Kg 50 71 lb 8 x 3 5 inch drive system 29 3 Kg 64 60 lb 16 x 2 5 inch drive system 27 7 Kg 61 06 lb Technical specifications 29 ...

Page 30: ...wer consumption with the Dell Energy Smart Solution Advisor at Dell com ESSA to ensure optimum power utilization PSU specifications The Dell EMC PowerEdge T440 system supports the following AC redundant power supply units PSU Table 14 Dell EMC PowerEdge T440 system PSU specifications PSU Class Heat dissipation maximum Frequency Voltage 1100 W AC Platinum 4100 BTU hr 50 60 Hz 100 240 V AC autorangi...

Page 31: ...ps x8 connector using PCIe gen 2 0 x2 lanes available only in the low profile and half height form factor Drive specifications Drives The Dell EMC PowerEdge T440 system supports Up to 4 x 3 5 inch cabled drives with drive adapter internal SATA or Nearline SAS drives or Up to 8 x 3 5 inch hot swappable drives with drive adapter internal hot swappable SAS SATA drives or Up to 16 x 2 5 inch hot swapp...

Page 32: ...upports one serial connector on the back panel which is a 9 pin connector Data Terminal Equipment DTE 16550 compliant Internal Dual microSD Module or vFlash card The Dell EMC PowerEdge T440 system supports Internal Dual microSD module IDSDM and vFlash card In 14th generation of PowerEdge servers IDSDM and vFlash card are combined into a single card module and are available in these configurations ...

Page 33: ...ocuments on www dell com poweredgemanuals Table 18 Temperature specifications Temperature Specifications Storage 40 C 65 C 40 F 149 F Continuous operation for altitude less than 950 m or 3117 ft 10 C 35 C 50 F 95 F with no direct sunlight on the equipment Maximum temperature gradient operating and storage 20 C h 68 F h Table 19 Relative humidity specifications Relative humidity Specifications Stor...

Page 34: ...above 950 m 3 117 ft 35 C 40 C 95 F 104 F Maximum temperature reduces by 1 C 175 m 1 F 319 ft above 950 m 3 117 ft 40 C 45 C 104 F 113 F Maximum temperature reduces by 1 C 125 m 1 F 228 ft above 950 m 3 117 ft Standard operating temperature Table 24 Standard operating temperature specifications Standard operating temperature Specifications Continuous operation for altitude less than 950 m or 3117 ...

Page 35: ...ld startup below 5 C The operating temperature specified is for a maximum altitude of 3048 m 10 000 ft Two nonredundant power supply units are required Two nonredundant system fans are required Non Dell qualified peripheral cards and or peripheral cards greater than 25 W are not supported GPU is not supported Tape backup unit is not supported Thermal restriction matrix Table 26 Thermal restriction...

Page 36: ...4644 1 with a 95 upper confidence limit NOTE The ISO Class 8 condition applies to data center environments only This air filtration requirement does not apply to IT equipment designed to be used outside a data center in environments such as an office or factory floor NOTE Air entering the data center must have MERV11 or MERV13 filtration Conductive dust Air must be free of conductive dust zinc whi...

Page 37: ...tem management This reduces the need for physical access to the system Options to set up iDRAC IP address To enable communication between your system and iDRAC you must first configure the network settings based on your network infrastructure NOTE For static IP configuration you must request for it at the time of purchase This option is set to DHCP by Default You can set up the IP address by using...

Page 38: ...assist technology For more information about logging in to the iDRAC and iDRAC licenses see the latest Integrated Dell Remote Access Controller User s Guide at www dell com poweredgemanuals You can also access iDRAC by using RACADM For more information see the RACADM Command Line Interface Reference Guide at www dell com poweredgemanuals Options to install the operating system If the system is shi...

Page 39: ...ell com idracmanuals Downloading drivers and firmware Dell EMC recommends that you download and install the latest BIOS drivers and systems management firmware on your system Prerequisite Ensure that you clear the web browser cache before downloading the drivers and firmware Steps 1 Go to www dell com support home 2 In the Drivers Downloads section type the Service Tag of your system in the Enter ...

Page 40: ...onfigure the BIOS settings iDRAC settings and device settings of your system NOTE Help text for the selected field is displayed in the graphical browser by default To view the help text in the text browser press F1 You can access system setup by one of the following Standard graphical browser The browser is enabled by default Text browser The browser is enabled by using Console Redirection Viewing...

Page 41: ...em BIOS screen perform the following steps 1 Power on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If the operating system begins to load before you press F2 wait for the system to finish booting and then restart the system and try again 3 On the System Setup Main Menu screen click System BIOS System BIOS Settings details The System BIOS Se...

Page 42: ...ity and UEFI secure boot It also manages the power button on the system Redundant OS Control Sets the redundant OS information for redundant OS control Miscellaneous Settings Provides options to change the system date and time System Information You can use the System Information screen to view system properties such as Service Tag system model name and BIOS version Viewing System Information To v...

Page 43: ... interleaving Viewing Memory Settings To view the Memory Settings screen perform the following steps 1 Power on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If the operating system begins to load before you press F2 wait for the system to finish booting and then restart the system and try again 3 On the System Setup Main Menu screen click S...

Page 44: ...nabled by default Opportunistic Self Refresh Enables or disables opportunistic self refresh feature This option is set to Disabled by default Processor Settings You can use the Processor Settings screen to view the processor settings and perform specific functions such as enabling virtualization technology hardware prefetcher logical processor idling Viewing Processor Settings To view the Processo...

Page 45: ...he Unit DCU streamer prefetcher This option is set to Enabled by default DCU IP Prefetcher Enables or disables the Data Cache Unit DCU IP prefetcher This option is set to Enabled by default Sub NUMA Cluster Enables or disables the Sub NUMA Cluster This option is set to Disabled by default UPI Prefetch Enables you to get the memory read started early on DDR bus The Ultra Path Interconnect UPI Rx pa...

Page 46: ...e following message F2 System Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click SATA Settings SATA Settings details The SATA Settings screen details are explained as follows Option Description Embedded SATA ...

Page 47: ...try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click NVMe Settings NVMe Settings details The NVMe Settings screen details are explained as follows Option Description NVMe Mode Enables you to set the NVMe mode This option is set to Non RAID by default Boot Settings You can use the Boot Settings screen to set the boot mode to either BIOS or UEFI It als...

Page 48: ...boot the system re attempts the boot sequence after 30 seconds This option is set to Enabled by default Hard Disk Failover Specifies the drive that is booted in the event of a drive failure The devices are selected in the Hard Disk Drive Sequence on the Boot Option Setting menu When this option is set to Disabled only the first drive in the list is attempted to boot When this option is set to Enab...

Page 49: ...ot order About this task You may have to change the boot order if you want to boot from a USB key or an optical drive The following instructions may vary if you have selected BIOS for Boot Mode Steps 1 On the System Setup Main Menu screen click System BIOS Boot Settings UEFI BIOS Boot Settings UEFI BIOS Boot Sequence 2 Click Exit and then click Yes to save the settings on exit Network Settings You...

Page 50: ...he iSCSI device automatically This is set to Disabled by default iSCSI Device1 Settings Enables you to control the configuration of the iSCSI device Integrated Devices You can use the Integrated Devices screen to view and configure the settings of all integrated devices including the video controller integrated RAID controller and the USB ports Viewing Integrated Devices To view the Integrated Dev...

Page 51: ... graphic cards installed in the system the first card discovered during PCI enumeration is selected as the primary video You might have to re arrange the cards in the slots in order to control which card is the primary video Current State of Embedded Video Controller Displays the current state of the embedded video controller The Current State of Embedded Video Controller option is a read only fie...

Page 52: ...t to Enabled by default Slot 2 Enables or disables or only the boot driver is disabled for the PCIe slot 2 This option is set to Enabled by default Slot 3 Enables or disables or only the boot driver is disabled for the PCIe slot 3 This option is set to Enabled by default Slot 4 Enables or disables or only the boot driver is disabled for the PCIe slot 4 This option is set to Enabled by default Slot...

Page 53: ...E Every time the system boots the BIOS syncs the serial MUX setting saved in iDRAC The serial MUX setting can independently be changed in iDRAC Loading the BIOS default settings from within the BIOS setup utility may not always revert the serial MUX setting to the default setting of Serial Device 1 External Serial Connector Enables you to associate the External Serial Connector to Serial Device 1 ...

Page 54: ...ent Sets the CPU power management This option is set to System DBPM DAPC by default DBPM is Demand Based Power Management Other options include OS DBPM and Maximum Performance Memory Frequency Sets the speed of the system memory You can select Maximum Performance Maximum Reliability or a specific speed This option is set to Maximum Performance by default Turbo Boost Enables or disables the process...

Page 55: ...ASPM L1 Link Power Management Enables or disables the PCI ASPM L1 Link Power Management This option is set to Enabled by default System Security You can use the System Security screen to perform specific functions such as setting the system password setup password and disabling the power button Viewing System Security To view the System Security screen perform the following steps 1 Power on or res...

Page 56: ...is option is set to None by default Table 35 TPM 2 0 security information Option Description TPM Information Changes the operational state of the TPM This option is set to No Change by default TPM Firmware Indicates the firmware version of the TPM TPM Hierarcy Enable disable or clear the storage and endorsement hierarchies When set to Enabled the storage and endorsement hierarchies can be used Whe...

Page 57: ...ed by default NOTE BIOS update requires HECI devices to be operational and DUP updates require IPMI interface to be operational This setting needs to be set to Enabled to avoid updating errors Secure Boot Enables Secure Boot where the BIOS authenticates each pre boot image by using the certificates in the Secure Boot Policy Secure Boot is set to Disabled by default Secure Boot Policy When Secure B...

Page 58: ... Security screen verify that Password Status is set to Unlocked 4 In the System Password field type your system password and press Enter or Tab Use the following guidelines to assign the system password A password can have up to 32 characters The password can contain the numbers 0 through 9 A message prompts you to reenter the system password 5 Reenter the system password and click OK 6 In the Set...

Page 59: ... setup password a message prompts you to confirm the deletion 6 Press Esc to return to the System BIOS screen Press Esc again and a message prompts you to save the changes 7 Select Setup Password change or delete the existing setup password and press Enter or Tab NOTE If you change the system password or setup password a message prompts you to reenter the new password If you delete the system pass...

Page 60: ...k from the following devices None IDSDM SATA Ports in AHCI mode BOSS PCIe Cards Internal M 2 Drives Internal USB NOTE RAID configurations and NVMe cards not are included as BIOS does not have the ability to distinguish between individual drives in those configurations Redundant OS State NOTE This option is disabled if Redundant OS Location is set to None When set to Visible the backup disk is visi...

Page 61: ...led or disabled This option is set to On by default NOTE This option does not apply to 84 key keyboards F1 F2 Prompt on Error Enables or disables the F1 F2 prompt on error This option is set to Enabled by default The F1 F2 prompt also includes keyboard errors Load Legacy Video Option ROM Enables you to determine whether the system BIOS loads the legacy video INT 10H option ROM from the video contr...

Page 62: ...m management throughout the lifecycle of the system The Dell Lifecycle Controller can be started during the boot sequence and can function independently of the operating system NOTE Certain platform configurations may not support the full set of features provided by the Dell Lifecycle Controller For more information about setting up the Dell Lifecycle Controller configuring hardware and firmware a...

Page 63: ... Dell Lifecycle Controller program System Utilities Enables you to launch System Utilities menu such as System Diagnostics One shot UEFI boot menu One shot UEFI boot menu enables you to select a boot device to boot from System Utilities System Utilities contains the following utilities that can be launched Launch Diagnostics BIOS Update File Explorer Reboot System PXE boot You can use the Preboot ...

Page 64: ... product NOTE It is recommended that you always use an antistatic mat and antistatic strap while working on components inside the system CAUTION To ensure proper operation and cooling all bays in the system and system fans must be always populated with a component or a blank Before working inside your system Prerequisite Follow the safety guidelines listed in Safety instructions Steps 1 Turn off t...

Page 65: ... bezel key NOTE There are two bezel keys attached to the back of the bezel 2 Press the release latch at the top of the bezel 3 Pull the top end of the bezel away from the system 4 Unhook the bezel tabs from the slots at the bottom of the system and pull the bezel away from the system Figure 16 Removing the front bezel Installing the front bezel Prerequisite Follow the safety guidelines listed in S...

Page 66: ... It is recommended that you remove the system feet only when you are converting the system from the tower mode to the rack mode or when you are replacing the system feet with the wheel assembly 1 Follow the safety guidelines listed in Safety instructions 2 Place the system on its side on a flat stable surface 3 Rotate the system feet inward Step Using the Phillips 2 screwdriver remove the screw th...

Page 67: ...ver and cause injury to the user or damage to the system 1 Follow the safety guidelines listed in Safety instructions 2 Place the system on its side on a flat stable surface Steps 1 Align the three tabs on the system foot with the three slots on the base of the system 2 Using the Phillips 2 screwdriver secure the screw that secures the foot to the base of the system a Repeat the above steps to ins...

Page 68: ...stable surface and rotate the system feet outward 2 Follow the procedure listed in After working inside your system Inside the system NOTE Components that are hot swappable are marked orange and touch points on the components are marked blue 68 Installing and removing system components ...

Page 69: ...e cage 3 cable retention lock 4 cabled power supply unit 5 power supply unit cage 6 fan 7 processor 2 socket 8 processor 1 9 cabled drive cage Figure 21 Inside the system hot swappable drive system 1 release latch 2 drive cage Installing and removing system components 69 ...

Page 70: ... 2 screwdriver loosen the captive screw that secures the front wheel unit to the base of the system 2 Push the front wheel unit toward the rear of the system to release the retention hooks and pull out the front wheel unit 3 Loosen the screw that secures the back wheel unit to the base of the chassis 4 Push the rear wheel unit toward the front of the system to release the retention hooks and pull ...

Page 71: ... wheel unit toward the back of the system and using a Phillips 2 screwdriver secure the unit in place using a single screw 3 Align the two retention hooks on the front wheel unit with the two slots on the base of the system and insert the hooks into the slots 4 Push the front wheel unit toward the front of the system and using a Phillips 2 screwdriver secure the unit in place using a single screw ...

Page 72: ...ect the system from the electrical outlet and peripherals 4 If installed remove the front bezel 5 Place the system on a flat stable surface Steps 1 Turn the latch release lock to the unlocked position 2 Press the cover release latch and remove the system cover Figure 24 Removing the system cover Next step Install the system cover 72 Installing and removing system components ...

Page 73: ...hassis 2 Press the cover release latch and push the cover toward the chassis until the latch locks into place 3 Rotate the latch release lock clockwise to the locked position Figure 25 Installing the system cover Next steps 1 Place the system upright on its feet on a flat and stable surface 2 If removed install the bezel 3 Reconnect the peripherals and connect the system to the electrical outlet 4...

Page 74: ... at the center of the air shroud lift the shroud from the system NOTE Systems with x16 hard drive backplanes use a different air shroud To ensure proper cooling always install the air shroud provided with your system Figure 26 Removing the air shroud Next step Install the air shroud Installing the air shroud Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 If applicable...

Page 75: ...all a drive while the system is running see the documentation for the storage controller card to ensure that the host adapter is configured correctly CAUTION Do not turn off or restart your system while a drive is being formatted Doing so can cause a drive failure When you format a drive allow enough time for the formatting to complete Be aware that high capacity drives can take a long time to for...

Page 76: ...ling a drive blank The procedure for installing 2 5 inch and 3 5 inch drive blanks is identical Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 If installed remove the front bezel CAUTION Mixing drive blanks from previous generations of PowerEdge servers is not supported Step Insert the drive blank into the drive slot and push the blank until the release button clicks ...

Page 77: ...on for the storage controller CAUTION Before attempting to remove or install a drive while the system is running see the documentation for the storage controller card to ensure that the host adapter is configured correctly to support drive removal and insertion CAUTION Mixing drives from previous generations of PowerEdge servers is not supported CAUTION To prevent data loss ensure that your operat...

Page 78: ...nd attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier s shield spring and make it unusable CAUTION To prevent data loss ensure that your operating system supports hot swap drive installation See the documentation supplied with your operating system CAUTION When a replacement hot swappable drive is installed and the system is powered on th...

Page 79: ...te Follow the safety guidelines listed in Safety instructions CAUTION Mixing drives from previous generations of PowerEdge servers is not supported Steps 1 Using a Phillips 1 screwdriver remove the screws from the slide rails on the drive carrier 2 Lift the drive out of the drive carrier Installing and removing system components 79 ...

Page 80: ...upported NOTE When installing a drive into the drive carrier ensure that the screws are torqued to 4 in lbs Steps 1 Insert the drive into the drive carrier with the connector end of the drive towards the back of the carrier 2 Align the screw holes on the drive with the screws holes on the drive carrier When aligned correctly the back of the drive is flush with the back of the drive carrier 3 Using...

Page 81: ...he 3 5 inch drive adapter from the 3 5 inch hot swappable drive carrier NOTE A 2 5 inch drive is installed in a 3 5 inch drive adapter which is then installed in the 3 5 inch drive carrier Steps 1 Using a Phillips 2 screwdriver remove the screws from the side of the 3 5 inch drive adapter 2 Remove the 2 5 inch drive from the 3 5 inch drive adapter Installing and removing system components 81 ...

Page 82: ...rerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Remove the 3 5 inch drive adapter from the 3 5 inch hot swappable drive carrier Steps 1 Align the screw holes on the 2 5 inch drive with the screw holes on the 3 5 inch drive adapter 2 Using a Phillips 2 screwdriver secure the 2 5 inch drive to the 3 5 inch drive adapter 82 Installing and removing system components ...

Page 83: ...llow the safety guidelines listed in Safety instructions 2 If installed remove the front bezel 3 Remove the 3 5 inch drive carrier from the system Steps 1 Using a Phillips 1 screwdriver remove the screws from the rails on the drive carrier 2 Lift the 3 5 inch drive adapter out of the 3 5 inch drive carrier Installing and removing system components 83 ...

Page 84: ... guidelines listed in Safety instructions 2 Remove the 2 5 inch drive into the 3 5 inch drive adapter Steps 1 Insert the 3 5 inch drive adapter into the 3 5 inch drive carrier with the connector end of the drive toward the back of the 3 5 inch drive carrier 2 Align the screw holes on the 3 5 inch drive adapter with the holes on the 3 5 inch drive carrier 3 Using a Phillips 1 screwdriver secure the...

Page 85: ...ocedure listed in Before working inside your system 3 If applicable remove the front bezel Steps 1 To remove the drive blank slide the release latch down to release the drive blank 2 Push the drive blank to slide it out of the drive bay NOTE Blanks must be installed on empty optical drive or tape drive slots to maintain FCC certification of the system The brackets also keep dust and dirt out of th...

Page 86: ... bezel Installing the optical or tape drive blank Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 If applicable remove the front bezel Steps 1 Align the guide on the drive blank with the slot on drive bay 2 Slide the drive into the slot until the latch snaps into place 86 Installing and removing system components ...

Page 87: ...k of the drive NOTE Observe the routing of the power and data cable inside the chassis as you remove them from the system board and the drive You must route these cables properly when you replace them to prevent them from being pinched or crimped 2 To remove the drive push the release latch to release the drive 3 Slide the drive out of the drive bay 4 If you are not immediately replacing the tape ...

Page 88: ...tions see the documentation that shipped with the drive If you are installing a SAS tape drive you must have an internal tape adapter installed For more information on installing a SAS tape drive see the Installing an expansion card section 2 If applicable remove the existing drive or the drive blank 3 Align the guide on the drive with the slot on drive bay 4 Slide the drive into the slot until th...

Page 89: ...ing so can cause a drive failure Removing the internal hard drive bay Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Disconnect the data and power cable s from the hard drive s Steps 1 Loosen the two captive screws securing the internal hard drive bay to the chassis 2 Lift the internal hard drive bay u...

Page 90: ...idelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Keep the Phillips 2 screwdriver ready Steps 1 Align the internal hard drive bay with the tabs on the chassis and slide the internal hard drive bay into the chassis 2 Secure the internal hard drive bay to the chassis using the two captive screws 90 Installing and removing system components ...

Page 91: ...rive s Removing a cabled drive Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the internal drive bay Steps 1 Remove the four screws securing the drive to the internal drive bay 2 Remove the hard drive from the internal drive bay Installing and removing system components 91 ...

Page 92: ...e Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the internal drive bay Steps 1 Insert the drive into the internal drive bay with the drive connector facing outward 2 Secure the drive to the internal drive bay using the four screws NOTE When installing new drives into the internal drive bay use ...

Page 93: ...he drive as described in the documentation for the drive Drive backplane Drive backplane guidelines Depending on the configuration your system supports one of the following backplane configurations x8 SAS SATA backplane for 3 5 inch drives NOTE The x8 backplane also supports up to eight 2 5 inch SAS SATA or SSD hot swappable drives that can be installed in 3 5 inch drive adapters which can be inst...

Page 94: ...Figure 46 x8 drive backplane 1 ODD power connector 2 backplane P4 power connector 3 backplane sideband signal connector 4 Mini SAS SAS_A0 5 Mini SAS SAS_B0 94 Installing and removing system components ...

Page 95: ...backplane P4 power connector 2 backplane power connector 3 backplane power connector for optical and tape drives 4 signal connector 5 Mini SAS HD SAS_A0 6 Mini SAS HD SAS_B0 7 I2C Connector Installing and removing system components 95 ...

Page 96: ...able routing Cable routing 8 x 3 5 inch drive backplane 1 cable retention latch 2 SATA cable BP BP_A0 to MB SATA_A 3 SATA cable BP BP_B0 to MB SATA_B 4 drive backplane 96 Installing and removing system components ...

Page 97: ...8 x 3 5 inch drive backplane with internal PERC 1 cable retention latch 2 SAS cable BP BP_A0 to internal PERC 3 SAS cable BP BP_B0 to internal PERC 4 internal PERC 5 drive backplane Installing and removing system components 97 ...

Page 98: ...6 x 2 5 inch drive backplane with internal PERC 1 cable retention latch 2 SAS cable BP BP_A0 to internal PERC 3 SAS cable BP BP_B0 to internal PERC 4 internal PERC 5 drive backplane 98 Installing and removing system components ...

Page 99: ...replace them in the same locations 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 If installed remove the front bezel 4 Remove all the drives 5 Remove the air shroud Steps 1 Disconnect the data signal and power cables from the backplane NOTE For the x8 backplane press the SAS connector and push the connector toward ...

Page 100: ...e working inside your system 3 If installed remove the front bezel 4 Remove the air shroud Steps 1 Use the hooks at the base of the system as guides to align the hard drive backplane 2 Lower the hard drive backplane into the system till the release pin locks in place securing the hard drive backplane to the system 3 Connect the data signal and power cables to the backplane 100 Installing and remov...

Page 101: ...R4 Registered DIMMs RDIMMs and Load Reduced DIMMs LRDIMMs System memory holds the instructions that are executed by the processor Your system contains 16 memory sockets Processor 1 supports up to 10 DIMMs and Processor 2 supports up to 6 DIMMS Six memory channels are allocated to each processor Processor 1 has four 2 DIMM slots per channel and two 1 DIMM slot per channel Processor 2 has six 1 DIMM...

Page 102: ...nel 5 Processor 1 Slots A1 and A7 Slots A2 and A8 Slots A3 Slots A4 and A9 Slots A5 and A10 Slots A6 Processor 2 Slots B1 Slots B2 Slots B3 Slots B4 Slots B5 Slots B6 The following table shows the memory populations and operating frequencies for the supported configurations 102 Installing and removing system components ...

Page 103: ...ount A maximum of two different ranked DIMMs can be populated in a channel regardless of rank count If memory modules with different speeds are installed they will operate at the speed of the slowest installed memory module s Populate memory module sockets only if a processor is installed For single processor systems sockets A1 to A10 are available For dual processor systems sockets A1 to A10 and ...

Page 104: ...e Rank Spare Mode allocates one rank per channel as a spare If excessive correctable errors occur in a rank or channel while the operating system is running they are moved to the spare area to prevent errors from causing an uncorrectable failure Requires two or more ranks to be populated in each channel Multi Rank Spare Mode Multi Rank Spare Mode allocates two ranks per channel as a spare If exces...

Page 105: ...Odd number of DIMM population is allowed NOTE Odd number of DIMMs will result in unbalanced memory configurations which in turn will result in performance loss It is recommended to populate all memory channels identically with identical DIMMs for best performance Optimizer population order is not traditional for 4 and 8 DIMM installations of single processor For 4 DIMMs A1 A2 A4 A5 For 8 DIMMs A1 ...

Page 106: ...processor allowed Requires three ranks or more per channel Removing a memory module Prerequisites 1 Follow the safety guidelines listed in Safety instructions a Follow the procedure listed in Before working inside your system 2 Remove the air shroud WARNING Allow the memory modules to cool after you power off the system Handle the memory modules by the card edges and avoid touching the components ...

Page 107: ...iddle of the memory module or metallic contacts CAUTION To prevent damage to the memory module or the memory module socket during installation do not bend or flex the memory module You must insert both ends of the memory module simultaneously 2 Open the ejectors on the memory module socket outward to allow the memory module to be inserted into the socket 3 Align the edge connector of the memory mo...

Page 108: ...tics Cooling fans Removing the internal cooling fan Prerequisites CAUTION Never operate your system with the internal cooling fan removed The system can overheat and result in shutdown of the system and loss of data CAUTION Do not operate the system with the cover removed for a duration exceeding 5 minutes 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed i...

Page 109: ... the air shroud 4 If installed remove the front bezel Steps 1 Hold the cooling fan by the sides with the cable end facing the bottom of the system 2 Align the four tabs on the internal cooling fan with the four slots on the system wall 3 Press and slide the internal cooling fan into the slots until the release tab locks into place 4 Connect the internal cooling fan power cable to the connector on ...

Page 110: ...ble from the slot on the system Figure 58 Removing the external cooling fan Next steps 1 Follow the procedure listed in After working inside your system 2 Install the air shroud Installing the external cooling fan Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system Steps 1 Route the external cooling fan power...

Page 111: ... instructions 2 Follow the procedure listed in Before working inside your system Steps 1 Locate the USB port or USB memory key on the system board To locate the USB port see Jumpers and connectors 2 If installed remove the USB memory key from the USB port 3 Insert the replacement USB memory key into the USB port Next steps 1 Follow the procedure listed in After working inside your system 2 While b...

Page 112: ...Install the air shroud 2 Follow the procedure listed in After working inside your system Installing the expansion card holder Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system Step Align the expansion card holder with the projections on the chassis and push it down until firmly seated 112 Installing and rem...

Page 113: ...ub Full Height Half Length x4 x4 2 Gen3 Processor 1 Full Height Half Length x4 x4 3 Gen3 Processor 2 Full Height Full Length x16 x16 4 Gen3 Processor 1 Full Height Half Length x8 x8 5 Gen3 Processor 1 Full Height Half Length x8 x8 NOTE The expansion card slots are not hot swappable GPU card installation guidelines Observe the following guidelines while installing a GPU card GPU are supported only ...

Page 114: ...e expansion card holder Steps 1 If installed disconnect the data cables from the PERC card and or the power cables from the GPU card 2 Press the expansion card latch and push down the latch to open it 3 Hold the expansion card by its edge and pull the card up to remove it from the expansion card connector and the system 4 Install the filler brackets by performing the following steps a Align the sl...

Page 115: ...ansion card 3 Remove the existing expansion card or filler bracket from the expansion card holder NOTE Store this bracket for future use Filler brackets must be installed in empty expansion card slots to maintain FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 4 Holding the card by its edges position the...

Page 116: ... 3 Install the air shroud M 2 SSD module Removing the M 2 SSD module Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the air shroud 4 Remove the BOSS card NOTE The procedure to remove the BOSS card is similar to the removing an expansion card 116 Installing and removing system components ...

Page 117: ... Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the air shroud 4 Remove the BOSS card NOTE The procedure to remove the BOSS card is similar to the removing an expansion card Steps 1 Connect the M 2 SSD module to the connector on the BOSS card 2 Place the retention strap on the M 2 SSD module and...

Page 118: ... Safety instructions 2 Follow the procedure listed in Before working inside your system Steps 1 Locate the MicroSD card slot on the vFlash IDSDM module and press the card to partially release it from the slot To locate IDSDM vFlash module see the System board jumpers and connectors section 2 Hold the MicroSD card and remove it from the slot NOTE Temporarily label each MicroSD card with its corresp...

Page 119: ...lot To locate IDSDM vFlash see Jumpers and connectors NOTE The slot is keyed to ensure correct insertion of the card 2 Press the card into the card slot to lock it into place Next step Follow the procedure listed in After working inside your system Removing the optional IDSDM or vFlash card Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in ...

Page 120: ...DM or vFlash card Prerequisite Follow the safety guidelines listed in Safety instructions Steps 1 Locate the IDSDM vFlash connector on the system board To locate IDSDM vFlash connector see Jumpers and connectors 2 Align the IDSDM vFlash card with the connector on the system board 3 Push the IDSDM vFlash card until it is firmly seated on the system board 120 Installing and removing system component...

Page 121: ...the system is powered down Allow the heat sink to cool before removing it 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the air shroud Steps 1 Using a Torx T30 screwdriver loosen the screws on the heat sink in the order below a Loosen the first screw three turns b Loosen the second screw completely c Return ...

Page 122: ...ocessor and heat sink module Prerequisites NOTE Only remove the processor from the processor and heat sink module if you are replacing the processor or heat sink This procedure is not required when replacing a system board 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 122 Installing and removing system components ...

Page 123: ...sh the retaining clips on the processor bracket to unlock the bracket from the heat sink Figure 71 Loosening the processor bracket 4 Lift the bracket and the processor away from the heat sink and place the processor connector side down on the processor tray 5 Flex the outer edges of the bracket to release the bracket from the processor NOTE Ensure that the processor and the bracket are placed in t...

Page 124: ...he pin 1 indicator on the processor tray is aligned with the pin 1 indicator on the processor 2 Flex the outer edges of the bracket around the processor ensuring that the processor is locked into the clips on the bracket NOTE Ensure that the pin 1 indicator on the bracket is aligned with the pin 1 indicator on the processor before placing the bracket on the processor NOTE Ensure that the processor...

Page 125: ...essor kit to apply the grease in a quadrilateral design on the top of the processor CAUTION Applying too much thermal grease can result in excess grease coming in contact with and contaminating the processor socket NOTE The thermal grease syringe is intended for single use only Dispose the syringe after you use it Figure 74 Applying thermal grease on top of the processor Installing and removing sy...

Page 126: ...ss on the heat sink fins Ensure that the pin 1 indicator on the heat sink is aligned with the pin 1 indicator on the bracket before placing the heat sink onto the processor and bracket Figure 75 Installing the heat sink onto the processor Next steps 1 Install the processor and heat sink module 2 Install the air shroud 3 Follow the procedure listed in After working inside your system 126 Installing...

Page 127: ... components 2 Push the blue retention clips inward to allow the heat sink to drop into place 3 Using the Torx T30 screwdriver tighten the screws on the heat sink in the order below a Partially tighten the first screw approximately 3 turns b Tighten the second screw completely c Return to the first screw and tighten it completely If the PHM slips off the blue retention clips when the screws are par...

Page 128: ...e Technical specifications section CAUTION If two PSUs are installed both the PSUs must have the same type of label For example Extended Power Performance EPP label Mixing PSUs from previous generations of PowerEdge servers is not supported even if the PSUs have the same power rating Mixing PSUs will result in mismatch condition or failure to turn the system on 128 Installing and removing system c...

Page 129: ...ling a second power supply unit remove the power supply unit blank in the bay by pulling the blank outward CAUTION To ensure proper system cooling the power supply unit blank must be installed in the second power supply unit bay in a non redundant configuration Remove the power supply unit blank only if you are installing a second power supply unit Figure 77 Removing a power supply unit blank Next...

Page 130: ...only one PSU at a time in a system that is powered on 1 Follow the safety guidelines listed in Safety instructions 2 Disconnect the power cable from the power source and from the PSU you intend to remove and then remove the cable from the strap on the PSU handle Step Press the orange release latch and slide the PSU out of the system by using the PSU handle Figure 79 Removing a power supply unit Ne...

Page 131: ... cable into a power outlet CAUTION When connecting the power cable to the PSU secure the cable to the PSU with the strap NOTE When installing hot swapping or hot adding a new PSU wait for 15 seconds for the system to recognize the PSU and determine its status The PSU redundancy may not occur until discovery is complete Wait until the new PSU is discovered and enabled before you remove the other PS...

Page 132: ...isted in After working inside your system Installing a cabled power supply unit Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Unpack the replacement power supply unit PSU Steps 1 Slide the new PSU into the PSU cage until the PSU is fully seated 2 Tighten the screw to secure the PSU to the chassis 3 Connect all the power cables from the PSU to the system board drive b...

Page 133: ...system before removing the power interposer board PIB 3 Remove the PSUs or PSU blanks from the back of the chassis 4 Remove the air shroud Steps 1 Disconnect the power cables from the drive backplane and the system board NOTE If installed remove the expansion card to enable removing the P3 power cable from the system board 2 Using the Phillips 2 screwdriver remove the screw that secures PIB to the...

Page 134: ... is not covered by your warranty Read and follow the safety instructions that are shipped with your product Follow the safety guidelines listed in Safety instructions Steps 1 Align the slots on the power interposer board PIB with the hooks on the power supply unit PSU cage and slide the PIB until it snaps into place 2 Secure the PIB to the chassis by using the screw 3 Route the P3 power cable thro...

Page 135: ...cate the battery socket For more information see the System board jumpers and connectors section CAUTION To avoid damage to the battery connector you must firmly support the connector while installing or removing a battery 2 Use a plastic scribe to pry out the system battery Figure 85 Removing the system battery 3 To install a new system battery hold the battery with the positive side facing up an...

Page 136: ...d the control panel USB cable from the system board CAUTION Do not use excessive force when removing the control panel cables as it can damage the connectors 3 Slide the control panel out of the chassis NOTE Follow the same steps to remove the control panel in the rack mode configuration Figure 87 Removing the control panel assembly 4 To remove the information tag perform the following steps a Loc...

Page 137: ... with the information tag retained from the old control panel Figure 88 Installing the information tag Figure 89 Installing the control panel assembly 2 To install the information tag push the information tag into the control panel slot 3 Connect the control panel cable and the control panel USB cable to the control panel assembly Installing and removing system components 137 ...

Page 138: ...lly bound to that specific system board Any attempt to remove an installed TPM plug in module breaks the cryptographic binding and it cannot be reinstalled or installed on another system board 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the following a Air shroud b Internal cooling fan c Expansion card hol...

Page 139: ...Figure 90 System board screws 3 Holding the post incline the system board at an angle and lift the system board out of the chassis Installing and removing system components 139 ...

Page 140: ...ding a memory module processor or other components CAUTION Take care not to damage the system identification button while placing the system board into the system 2 Holding the post incline the system board and lower the system board into the chassis 3 Holding the system board holder push the system board toward the back of the system such that the ports on the system board align with the correspo...

Page 141: ...ble securing bracket 3 Follow the procedure listed in After working inside your system 4 Ensure that you a Use the Easy Restore feature to restore the Service Tag For more information see the Restoring the Service Tag using Easy Restore section b If the Service Tag is not backed up in the backup flash device enter the Service Tag manually For more information see the Restoring the Service Tag usin...

Page 142: ...plete system reboots Manually update the Service Tag After replacing a system board if Easy Restore fails follow this process to manually enter the Service Tag using System Setup About this task If you know the system service tag use the System Setup menu to enter the service tag Steps 1 Power on the system 2 To enter the System Setup press F2 3 Click Service Tag Settings 4 Enter the service tag N...

Page 143: ...onnector on the system board 2 Press to hold the module down and remove the screw using the security Torx 8 bit shipped with the TPM module 3 Slide the TPM module out from its connector 4 Push the plastic rivet away from the TPM connector and rotate it 90 counterclockwise to release it from the system board 5 Pull the plastic rivet out of its slot on the system board Installing the TPM Steps 1 To ...

Page 144: ...contains the following Rack ears left and right with three screws each Converting the system from tower mode to rack mode Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 If installed remove the system feet or caster wheels Steps 1 Remove the control panel assembly 2 Install the rack slide cover by perfo...

Page 145: ... steps Steps 1 Copy the BIOS update file on a USB device 2 Plug in the USB device into any of the USB ports on your system 3 Power on your system 4 While booting press F11 to enter the Boot Manager 5 Go to System Utilities BIOS Update File Explorer and select the plugged in USB device 6 From the BIOS Update File Explorer select the BIOS update file The BIOS Update Utility with the current and new ...

Page 146: ...he failed device s View status messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing Running the Embedded System Diagnostics from Boot Manager Run the Embedded System Diagnostics ePSA if your system does not boot 1 When the system is booting press F11 2 Use the up arrow and down arrow keys to select System Utilities ...

Page 147: ...etected devices Results Displays the results of all tests that are run System health Provides the current overview of the system performance Event log Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded Using system diagnostics 147 ...

Page 148: ...escribes the connectors on the various boards in the system Jumpers on the system board help to disable the system and setup passwords You must know the connectors on the system board to install components and cables correctly Topics System board jumpers and connectors System board jumper settings Disabling forgotten password 8 148 Jumpers and connectors ...

Page 149: ...ption 1 DIMMs for Processor 1 channels 0 1 2 3 4 5 Memory slots A1 A10 for Processor 1 2 Intrusion switch Intrusion switch connector 3 SATA B Onboard SATA B connector 4 Backplane signal Backplane signal connector 5 Front_USB Front USB connector 6 SATA connector SATA connector 7 Control panel Control panel connector Jumpers and connectors 149 ...

Page 150: ...rnal fan connector 22 DIMMs for Processor 2 channels 0 1 2 4 5 Memory slots B1 B6 for Processor 2 23 Processor 2 Processor 2 24 Processor 2 PWR Processor 2 Power connector 25 Processor 1 Processor 1 26 Processor 1 PWR Processor 1 Power connector System board jumper settings For information on resetting the password jumper to disable a password see the Disabling a forgotten password section Table 4...

Page 151: ...isconnect the system from the electrical outlet 2 Remove the system cover 3 Move the jumper on the system board jumper from pins 2 and 4 to pins 4 and 6 4 Install the system cover The existing passwords are not disabled erased until the system boots with the jumper on pins 4 and 6 However before you assign a new system and or setup password you must move the jumper back to pins 2 and 4 NOTE If you...

Page 152: ...e Tag in the Enter your Service Tag field b Click Submit The support page that lists the various support categories is displayed 4 For general support a Select your product category b Select your product segment c Select your product The support page that lists the various support categories is displayed 5 For contact details of Dell EMC Global Technical Support a Click Global Technical Support b ...

Page 153: ... support for your Dell EMC server storage and networking devices By installing and setting up a SupportAssist application in your IT environment you can receive the following benefits Automated issue detection SupportAssist monitors your Dell EMC devices and automatically detects hardware issues both proactively and predictively Automated case creation When an issue is detected SupportAssist autom...

Page 154: ...vice information Take back and recycling services are offered for this product in certain countries If you want to dispose of system components visit www dell com recyclingworldwide and select the relevant country 154 Getting help ...