Dell EMC PowerEdge XR2, Installation And Service Manual

Page 1: ...Dell EMC PowerEdge XR2 Installation and Service Manual Regulatory Model E48S Series Regulatory Type E48S001 ...

Page 2: ... to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2017 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2017 09 Rev A00 ...

Page 3: ... specifications 23 System dimensions 24 Chassis weight 24 Processor specifications 24 PSU specifications 25 System battery specifications 25 Expansion bus specifications 25 Memory specifications 25 Drive specifications 26 Drives 26 Ports and connectors specifications 26 Common Access Card CAC 26 USB ports 26 eSATA port 26 NIC ports 26 Serial connector 26 VGA ports 27 Internal Dual MicroSD Module 2...

Page 4: ...moving the front bezel 55 Installing the front bezel 55 Removing the bezel filter 56 Installing the bezel filter 57 System cover 58 Removing the system cover 58 Installing the system cover 59 Front IO board 60 Removing the front IO board 60 Installing the front IO board 61 Common Access Card CAC Or Smart Card Reader 62 Removing the Smart Card Reader 62 Installing the Smart Card Reader 64 Air shrou...

Page 5: ...card riser 93 Installing an expansion card into the expansion card riser 95 Optional IDSDM or vFlash module 96 Removing the optional IDSDM or vFlash card 96 Installing the IDSDM or vFlash module 97 Removing the MicroSD card 98 Installing the MicroSD card 99 LOM riser card 99 Removing the LOM riser card 99 Installing the LOM riser card 100 Hard drive backplane 101 Removing the hard drive backplane ...

Page 6: ... 6 Using system diagnostics 122 Dell Embedded System Diagnostics 122 Running the Embedded System Diagnostics from Boot Manager 122 Running the Embedded System Diagnostics from the Dell Lifecycle Controller 122 System diagnostic controls 123 7 Jumpers and connectors 124 System board jumpers and connectors 125 System board jumper settings 126 Disabling forgotten password 127 8 Getting help 128 Conta...

Page 7: ... power supply units PSU NOTE All instances of SAS SATA hard drives and SSDs are referred to as drives in this document unless specified otherwise Topics Supported configurations for the PowerEdge XR2 system Front view of the system Back view of the system Drive indicator codes LCD panel Locating the Service Tag of your system Supported configurations for the PowerEdge XR2 system The Dell EMC Power...

Page 8: ...configuration for a PowerEdge XR2 system Front view of the system The front view of the system displays the features available on the front of the system Figure 2 Front view of the system 8 Dell EMC PowerEdge XR2 overview ...

Page 9: ...about the supported VGA port see the Technical specifications section 3 eSATA port The port enables you to connect external storage devices to the system 4 Drive slots N A Enable you to install drives that are supported on your system For more information about drives see the Technical specifications section 5 Power button Indicates if the system is turned on or off Press the power button to manua...

Page 10: ...are inventory and various system level diagnostic error information that can be used in troubleshooting the system You can access system inventory Dell Lifecycle Controller logs or system logs system health status and also configure iDRAC BIOS and networking parameters You can also launch the virtual Keyboard Video and Mouse KVM viewer and virtual Kernel based Virtual Machine KVM on a supported mo...

Page 11: ... If the problem persists see the Getting help section Memory indicator The indicator turns solid amber if a memory error occurs Check the System Event Log or system messages for the location of the failed memory Reseat the memory module If the problem persists see the Getting help section PCIe indicator The indicator turns solid amber if a PCIe card experiences an error Restart the system Update a...

Page 12: ...feature is disabled Check if iDRAC Quick Sync 2 feature is configured to be disabled by iDRAC If the problem persists see the Getting help section For more information see Integrated Dell Remote Access Controller User s Guide at Dell com idracmanuals or Dell OpenManage Server Administrator User s Guide at Dell com openmanagemanuals Solid amber Indicates that the system is in fail safe mode Restart...

Page 13: ...e iDRAC Direct LED indicator lights up to indicate that the iDRAC Direct port is actively connected to a device For more information see the iDRAC Direct LED indicator codes section 4 iDRAC Direct port The iDRAC Direct port is micro USB 2 0 compliant This port enables you to access the iDRAC Direct features For more information see the iDRAC User s Guide at Dell com idracmanuals Back view of the s...

Page 14: ...ore information about the PSU configurations see the Technical specifications section 7 Power supply unit PSU N A For more information about the PSU configurations see the Technical specifications section 8 LOM riser slot N A Use the LOM riser slot to connect additional NIC 9 USB 3 0 port 2 Use the USB 3 0 port to connect USB devices to the system These ports are 4 pin USB 3 0 compliant 10 VGA por...

Page 15: ...tor is blinking green The NIC is connected to a valid network at less than its maximum port speed and data is being sent or received Link indicator is green and activity indicator is off The NIC is connected to a valid network at its maximum port speed and data is not being sent or received Link indicator is amber and activity indicator is off The NIC is connected to a valid network at less than i...

Page 16: ... must have the same type of label for example Extended Power Performance EPP label Mixing PSUs from previous generations of PowerEdge servers is not supported even if the PSUs have the same power rating This results in a PSU mismatch condition or failure to turn the system on CAUTION When correcting a PSU mismatch replace only the PSU with the blinking indicator Swapping the PSU to make a matched ...

Page 17: ... the status LED indicator does not turn on Table 9 Drive indicator codes Drive status indicator code Condition Flashes green twice per second Identifying drive or preparing for removal Off Drive ready for removal NOTE The drive status indicator remains off until all drives are initialized after the system is turned on Drives are not ready for removal during this time Flashes green amber and then t...

Page 18: ...D messaging is turned off using the iDRAC utility the LCD panel or other tools Figure 10 LCD panel features Table 10 LCD panel features Item Button or display Description 1 Left Moves the cursor back in one step increments 2 Select Selects the menu item highlighted by the cursor 3 Right Moves the cursor forward in one step increments During message scrolling Press and hold the right button to incr...

Page 19: ...screen View menu NOTE When you select an option in the View menu you must confirm the option before proceeding to the next action Option Description iDRAC IP Displays the IPv4 or IPv6 addresses for iDRAC9 Addresses include DNS Primary and Secondary Gateway IP and Subnet IPv6 does not have Subnet MAC Displays the MAC addresses for iDRAC iSCSI or Network devices Name Displays the name of the Host Mo...

Page 20: ...ng Service Tag of your system 1 information tag front view 2 information tag back view 3 OpenManage Mobile OMM label 4 iDRAC MAC address and iDRAC secure password label 5 Service Tag 20 Dell EMC PowerEdge XR2 overview ...

Page 21: ...te Access Controller Admin RACADM subcommands and supported RACADM interfaces see the RACADM Command Line Reference Guide for iDRAC Dell com idracmanuals For information about updating drivers and firmware see the Methods to download firmware and drivers section in this document To download drivers Dell com support drivers Managing your system For information about systems management software offe...

Page 22: ...and deploying the cards see the Storage controller documentation Dell com storagecontrollermanuals Understanding event and error messages For information about checking the event and error messages generated by the system firmware and agents that monitor system components see the Dell Event and Error Messages Reference Guide Dell com openmanagemanuals OpenManage software Troubleshooting your syste...

Page 23: ...section Topics System dimensions Chassis weight Processor specifications PSU specifications System battery specifications Expansion bus specifications Memory specifications Drive specifications Ports and connectors specifications Video specifications Environmental specifications 3 Technical specifications 23 ...

Page 24: ...mm 17 08 inches 42 8 mm 1 68 inches 60 0 mm 2 36 inches 35 0 mm 1 45 inches 511 0 mm 20 11 inches 547 7 mm 22 62 inches Chassis weight Table 13 Chassis weight System Maximum weight with all drives SSDs 8 x 2 5 inch drive system 13 00 Kg 28 lb Processor specifications The PowerEdge XR2 system supports up to two Intel Xeon Processor Scalable Family processors 24 Technical specifications ...

Page 25: ...sers Table 15 Expansion card riser configurations Expansion card riser PCIe slots on the riser Processor connection Height Length Slot width Riser 1 Slot 1 Processor 1 Full Height Half Length x16 Riser 2 Slot 1 Processor 1 Low Profile Half Length x16 Slot 2 Processor 2 Low Profile Half Length x16 Memory specifications The PowerEdge XR2 system supports 16 DDR4 registered DIMM RDIMMs slots Supported...

Page 26: ...able provides more information about the USB specifications Table 17 USB specifications Front panel Back panel Internal USB One USB 2 0 compliant port One iDRAC Direct Micro AB USB port Two USB 3 0 compliant port One internal USB 2 0 port on the FIO board eSATA port The PowerEdge XR2 system supports one eSATA port on the front panel of the system NIC ports The PowerEdge XR2 system supports two Net...

Page 27: ...00 x 600 60 75 85 8 16 32 1024 x 768 60 75 85 8 16 32 1152 x 864 60 75 85 8 16 32 1280 x 1024 60 75 8 16 32 1440 x 900 60 8 16 32 Environmental specifications NOTE For additional information about environmental measurements for specific system configurations see Dell com environmental_datasheets Table 19 Temperature specifications Temperature Specifications Storage 40 C to 70 C 40 F to 158 F per M...

Page 28: ...ifications Operating Mil Std 810G method 500 5 Proc II air carriage 15 000 ft for 1 hour after stabilization Storage Mil Std 810G method 500 5 Proc I 40 000 ft for 1 hour after stabilization Particulate and gaseous contamination specifications The following table defines the limitations that help avoid any equipment damage or failure from particulates and gaseous contamination If the levels of par...

Page 29: ...per coupon corrosion rate 300 Å month per Class G1 as defined by ANSI ISA71 04 1985 Silver coupon corrosion rate 200 Å month as defined by AHSRAE TC9 9 NOTE Maximum corrosive contaminant levels measured at 50 relative humidity Standard operating temperature Table 26 Standard operating temperature specifications Standard operating temperature Specifications Continuous operation for altitude less th...

Page 30: ...de rate maximum allowable temperature by 1 C per 125 m above 950 m 1 F per 228 ft NOTE When operating in the expanded temperature range system performance may be impacted NOTE When operating in the expanded temperature range ambient temperature warnings may be reported on the LCD panel and in the System Event Log Expanded operating temperature restrictions Do not perform cold start below 15C Per I...

Page 31: ... configure the BIOS settings iDRAC settings and device settings of your system NOTE Help text for the selected field is displayed in the graphical browser by default To view the help text in the text browser press F1 You can access system setup by using two methods Standard graphical browser The browser is enabled by default Text browser The browser is enabled by using Console Redirection Viewing ...

Page 32: ... BIOS screen perform the following steps 1 Turn on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS System BIOS Settings details The System BIOS Set...

Page 33: ...ation screen to view system properties such as Service Tag system model name and the BIOS version Viewing System Information To view the System Information screen perform the following steps 1 Turn on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish bootin...

Page 34: ...ystem and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click Memory Settings Memory Settings details The Memory Settings screen details are explained as follows Option Description Installed Memory Size Displays the amount of DDR4 memory installed in the system System Memory Size Specifies the memory size in the system System Memory Type Specifies t...

Page 35: ...ctions such as enabling virtualization technology hardware prefetcher and logical processor idling Viewing Processor Settings To view the Processor Settings screen perform the following steps 1 Turn on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booti...

Page 36: ...tion is set to EnabledDisabled by default Enables or disables the Sub NUMA Cluster This option is set to Disabled by default UPI Prefetch Enables you to get the memory read started early on DDR bus The Ultra Path Interconnect UPI Rx path will spawn the speculative memory read to Integrated Memory Controller iMC directly This option is set to Enabled by default Logical Processor Idling Enables you ...

Page 37: ...restart your system and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click SATA Settings SATA Settings details The SATA Settings screen details are explained as follows Option Description Embedded SATA Enables the embedded SATA option to be set to Off AHCI or RAID modes This option is set to AHCI Mode by default Security Freeze Lock Sends Security ...

Page 38: ... NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click Boot Settings Boot Settings details The Boot Settings screen details are explained as follows Option Description Boot Mode Enables you to set the boot mode of the...

Page 39: ...is not installed in the same boot mode 3 After the system boots in the specified boot mode proceed to install your operating system from that mode NOTE Operating systems must be UEFI compatible to be installed from the UEFI boot mode DOS and 32 bit operating systems do not support UEFI and can only be installed from the BIOS boot mode NOTE For the latest information about supported operating syste...

Page 40: ... iSCSI Settings screen details Option Description iSCSI Initiator Name Specifies the name of the iSCSI initiator in IQN format iSCSI Device1 Enables or disables the iSCSI device When disabled a UEFI boot option is created for the iSCSI device automatically This is set to Disabled by default iSCSI Device1 Settings Enables you to control the configuration of the iSCSI device UEFI iSCSI Settings You ...

Page 41: ...perating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click Integrated Devices Integrated Devices details The Integrated Devices screen details are explained as follows Option Description User Accessible USB Ports Configures the user acc...

Page 42: ...es or disables the BIOS configuration of Single Root I O Virtualization SR IOV devices This option is set to Disabled by default Internal MicroSD Card Port Enables or disables the internal MicroSD card port of the Internal Dual SD Module IDSDM This option is set to On by default Internal MicroSD Card Redundancy Configures the redundancy mode of the Internal Dual SD Module IDSDM When set to Mirror ...

Page 43: ...furcation Table 30 Slot Bifurcation Option Description Auto Discovery Bifurcation Settings Platform Default Bifurcation Auto Bifurcation and Manual bifurcation Slot 1 Bifurcation x4 or x8 Bifurcation Slot 2 Bifurcation x16 or x4 or x8 or x4x4x8 or x8x4x4 Bifurcation Slot 3 Bifurcation x16 or x4 or x8 or x4x4x8 or x8x4x4 Bifurcation Serial Communication You can use the Serial Communication screen t...

Page 44: ...n be used for Serial Over LAN SOL To use console redirection by SOL configure the same port address for console redirection and the serial device NOTE Every time the system boots the BIOS syncs the serial MUX setting saved in iDRAC The serial MUX setting can independently be changed in iDRAC Loading the BIOS default settings from within the BIOS setup utility may not always revert this setting to ...

Page 45: ...ata CRC Enables or disables the Write Data CRC This option is set to Disabled by default Collaborative CPU Performance Control Enables or disables the CPU power management option When set to Enabled the CPU power management is controlled by the OS DBPM and the System DBPM DAPC This option is set to Disabled by default Memory Patrol Scrub Sets the memory patrol scrub frequency This option is set to...

Page 46: ...ngs screen details are explained as follows Option Description In Band Manageability Interface When set to Disabled this setting will hide the Management Engine s ME HECI devices and the system s IPMI devices from the operating system This prevents the operating system from changing the ME power capping settings and blocks access to all in band management tools All management should be managed thr...

Page 47: ...elected UEFI Variable Access Provides varying degrees of securing UEFI variables When set to Standard the default UEFI variables are accessible in the operating system per the UEFI specification When set to Controlled selected UEFI variables are protected in the environment and new UEFI boot entries are forced to be at the end of the current boot order In Band Manageability Interface When set to D...

Page 48: ...mper enables or disables the system password and setup password features For more information see the System board jumper settings section NOTE If the password jumper setting is disabled the existing system password and setup password are deleted and you need not provide the system password to boot the system Steps 1 To enter System Setup press F2 immediately after turning on or rebooting your sys...

Page 49: ... press Enter or Tab 5 In the Setup Password field alter or delete the existing setup password and then press Enter or Tab If you change the system and setup password a message prompts you to reenter the new password If you delete the system and setup password a message prompts you to confirm the deletion 6 Press Esc to return to the System BIOS screen Press Esc again and a message prompts you to s...

Page 50: ...ails are explained as follows Option Description Redundant OS Location Enables you to select a backup disk from the following devices None IDSDM SATA Ports in AHCI mode BOSS PCIe Cards Internal M 2 Drives Internal USB NOTE RAID configurations and NVMe cards not are included as BIOS does not have the ability to distinguish between individual drives in those configurations Redundant OS State NOTE Th...

Page 51: ...or disabled This option is set to On by default NOTE This option does not apply to 84 key keyboards F1 F2 Prompt on Error Enables or disables the F1 F2 prompt on error This option is set to Enabled by default The F1 F2 prompt also includes keyboard errors Load Legacy Video Option ROM Enables you to determine whether the system BIOS loads the legacy video INT 10H option ROM from the video controlle...

Page 52: ...of features provided by the Dell Lifecycle Controller For more information about setting up the Dell Lifecycle Controller configuring hardware and firmware and deploying the operating system see the Dell Lifecycle Controller documentation at Dell com idracmanuals Boot Manager The Boot Manager screen enables you to select boot options and diagnostic utilities Viewing Boot Manager About this task To...

Page 53: ... BIOS boot menu One shot BIOS boot menu enables you to select a boot device to boot from System Utilities System Utilities contains the following utilities that can be launched Launch Diagnostics BIOS Update File Explorer Reboot System PXE boot You can use the Preboot Execution Environment PXE option to boot and configure the networked systems remotely To access the PXE boot option boot the system...

Page 54: ...d that you always use an antistatic mat and antistatic strap while working on components inside the system CAUTION To ensure proper operation and cooling all bays in the system and system fans must be always populated with a component or a blank Before working inside your system Prerequisite Follow the safety guidelines listed in Safety instructions Steps 1 Turn off the system including all attach...

Page 55: ... LCD panel section Removing the front bezel The procedure to remove the front bezel with and without the LCD panel is the same Prerequisite Follow the safety guidelines listed in Safety instructions Steps 1 Loosen the thumb screws using a Phillips 2 screwdriver 2 Pull the bezel away from the system Figure 13 Removing the front bezel Installing the front bezel The procedure to install the front bez...

Page 56: ...assis Figure 14 Installing the front bezel Removing the bezel filter Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Remove the front bezel Steps 1 Remove the screw that secures the filter frame to the bezel 2 Rotate one end of the filter frame away from the bezel and remove the filter frame 3 Remove the filter 56 Installing and removing system components ...

Page 57: ...ing the bezel filter Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Remove the front bezel Steps 1 Insert the filter into the bezel 2 Insert the filter frame into the bezel and align the screw hole on the filter frame with the corresponding hole on the bezel 3 Secure the filter frame with the screw Installing and removing system components 57 ...

Page 58: ...nside your system Steps 1 Using a 1 4 inch flat head or a Phillips 2 screwdriver rotate the latch release lock counter clockwise to the unlocked position 2 Loosen the two captive screws on the top of the system cover 3 Loosen the thumb screw that secures the back of the system cover to the chassis NOTE Ensure that the three screws are loosened before lifting the latch to avoid damage to the system...

Page 59: ...e tabs on the system cover with the guide slots on the system 2 Close the system cover latch The system cover slides forward the tabs on the system cover engage with the guide slots on the system and the system cover latch locks into place 3 Tighten the thumb screw that secures the system cover to the back of the system 4 Tighten the captive screws on the top of the system cover NOTE Follow the se...

Page 60: ...ety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the cooling fan 4 If applicable remove the card from the card reader Steps 1 Disconnect the cables connected to the IO board 2 Using a Phillips 2 screwdriver remove the screws securing the I O board to the chassis 3 Gently lift the I O board and then slide the board toward the r...

Page 61: ...stalling the front IO board Prerequisite Follow the safety guidelines listed in Safety instructions Steps 1 Lower the front IO board aligning the connectors on the board with the slots on the front of the system 2 Using a Phillips 2 screwdriver replace the screws that secure the IO board to the chassis Installing and removing system components 61 ...

Page 62: ... the smart card if removed Common Access Card CAC Or Smart Card Reader The Smart Card Reader allows for an additional form of authentication for data encryption Removing the Smart Card Reader Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the front IO board Steps 1 Using a Phillips 2 screwdriver...

Page 63: ...ng the Smart Card Reader bracket 2 Using the screwdriver remove the four screws securing the Smart Card Reader to the chassis 3 Lift the Smart Card Reader out of the system Installing and removing system components 63 ...

Page 64: ...stalling the Smart Card Reader Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Remove the front IO board Steps 1 Align the Smart Card Reader with the screw holes on the chassis 2 Using a Phillips 2 screwdriver replace the screws that secure the Smart Card Reader to the chassis 64 Installing and removing system components ...

Page 65: ...Figure 23 Installing the Smart Card Reader 3 Using a Phillips 2 screwdriver replace the screws that secure the Smart Card Reader bracket to the chassis Installing and removing system components 65 ...

Page 66: ...he entire system Air shroud prevents the system from overheating and is used to maintain uniform airflow inside the system Removing the air shroud Prerequisites CAUTION Never operate your system with the air shroud removed The system may get overheated quickly resulting in shutdown of the system and loss of data 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure li...

Page 67: ...stalling the air shroud Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 If applicable route the cables inside the system along the system wall Steps 1 Align the tabs on the air shroud with the slots on the system Installing and removing system components 67 ...

Page 68: ...stem Internal PERC riser The internal PERC riser has Harpoon based Premium Performance tier offering that drives IOPs and enhanced SSD performance Removing the internal MiniPERC riser Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Open the cable guiding latch for easy access Steps 1 Open the plunger 2 ...

Page 69: ...ERC cable 4 Using a Phillips 2 screwdriver loosen the screws that connect the PERC cable to the MiniPERC riser Figure 28 Removing the PERC cable from the riser Next steps 1 Follow the procedure listed in After working inside your system Installing and removing system components 69 ...

Page 70: ...llow the procedure listed in Before working inside your system Steps 1 Using a Phillips 2 screwdriver tighten the screws that connect the PERC cable to the MiniPERC riser Figure 29 Installing the PERC cable 2 Holding the blue touch points align the slots on the internal MiniPERC riser to the guides on the system 70 Installing and removing system components ...

Page 71: ...d fans The cabled fans are mounted between the drives bay and the system board Each fan has a single wire harness that plugs into the fan connectors on the system board Fan 1 through Fan 6 Table 31 Fan support matrix for XR2 Front Storage PSU type CPU count Fan1 Fan2 Fan3 Fan4 Fan5 Fan6 8 x 2 5 inch Redundant PSU only 1 Required Required Required Required Required Not required 2 Required Required ...

Page 72: ...d 3 Follow the procedure listed in After working inside your system Installing the cooling fan Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system Steps 1 Holding the blue touch point place the cooling fan into the cooling fan cage 2 Route the cooling fan cable and connect it to the connector on the system bo...

Page 73: ... the intrusion switch Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system NOTE Ensure that you note the routing of the cables as you remove them from the system board You must route the cables properly when you replace them to prevent the cables from being pinched or crimped 3 Remove the air shroud 4 Remove i...

Page 74: ...lines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove air shroud 4 Remove internal PERC riser Steps 1 Align the intrusion switch with the intrusion switch slot 2 Slide the intrusion switch until it is firmly seated in the intrusion switch slot 3 Connect the intrusion switch cable to the connector on the system board 74 Installing and removi...

Page 75: ...d to ensure that the host adapter is configured correctly CAUTION Do not turn off or restart your system while a drive is being formatted Doing so can cause a drive failure When you format a drive allow enough time for the formatting to complete Be aware that high capacity drives can take a long time to format Removing a drive blank Prerequisites 1 Follow the safety guidelines listed in Safety ins...

Page 76: ... Install a drive or a drive blank 2 If applicable install the front bezel Installing a drive blank Prerequisite Follow the safety guidelines listed in Safety instructions CAUTION Mixing drive blanks from previous generations of PowerEdge servers is not supported Step Insert the drive blank into the drive slot and push the blank until the release button clicks into place 76 Installing and removing ...

Page 77: ...orage controller CAUTION Before attempting to remove or install a drive while the system is running see the documentation for the storage controller card to ensure that the host adapter is configured correctly to support drive removal and insertion CAUTION Mixing drives from previous generations of PowerEdge servers is not supported CAUTION To prevent data loss ensure that your operating system su...

Page 78: ...tially installed carrier can damage the partially installed carrier s shield spring and make it unusable CAUTION To prevent data loss ensure that your operating system supports hot swap drive installation See the documentation supplied with your operating system CAUTION When a replacement hot swappable drive is installed and the system is powered on the drive automatically begins to rebuild Ensure...

Page 79: ...e carrier Prerequisite Follow the safety guidelines listed in Safety instructions CAUTION Mixing drives from previous generations of PowerEdge servers is not supported Steps 1 Using a Phillips 1 screwdriver remove the screws from the slide rails on the drive carrier Installing and removing system components 79 ...

Page 80: ...arriers from other generations of PowerEdge servers is not supported NOTE When installing a drive into the drive carrier ensure that the screws are torqued to 4 in lbs Steps 1 Insert the drive into the drive carrier with the connector end of the drive towards the back of the carrier 2 Align the screw holes on the drive with the screws holes on the drive carrier When aligned correctly the back of t...

Page 81: ...Number of DIMMs populated per channel System profile selected for example Performance Optimized Custom or Dense Configuration Optimized Maximum supported DIMM frequency of the processors The following table shows the memory populations and operating frequencies for the supported configurations Table 32 Memory population DIMM Type DIMMs Populated Channel Voltage Operating Frequency in MT s Maximum ...

Page 82: ...memory module from the system Figure 41 Removing a memory module Next step 1 Install the memory module Installing a memory module Prerequisite Follow the safety guidelines listed in Safety instructions Steps 1 Locate the appropriate memory module socket CAUTION Handle each memory module only by the card edges ensuring not to touch the middle of the memory module or metallic contacts CAUTION To pre...

Page 83: ...y of the installed memory 4 If the value is incorrect one or more of the memory modules may not be installed properly Ensure that the memory module is firmly seated in the memory module socket 5 Run the system memory test in system diagnostics Processors and heat sinks The processor controls memory peripheral interfaces and other components of the system The system can have more than one processor...

Page 84: ...Removing a processor and heat sink module 1U Next step Install the PHM Removing the processor from the processor and heat sink module Prerequisites NOTE Only remove the processor from the processor and heat sink module if you are replacing the processor or heat sink This procedure is not required when replacing a system board 1 Follow the safety guidelines listed in Safety instructions 2 Follow th...

Page 85: ... place the processor connector side down on the processor tray 5 Flex the outer edges of the bracket to release the bracket from the processor NOTE Ensure that the processor and the bracket are placed in the tray after you remove the heat sink Figure 45 Removing the processor bracket Next step Install the processor into the processor and heat sink module Installing and removing system components 8...

Page 86: ...or before placing the bracket on the processor NOTE Ensure that the processor and the bracket are placed in the tray before you install the heat sink Figure 46 Installing the processor bracket 3 If you are using an existing heat sink remove the thermal grease from the heat sink by using a clean lint free cloth 4 Use the thermal grease syringe included with your processor kit to apply the grease in...

Page 87: ...locks onto the heat sink NOTE Ensure that the two guide pin holes on the bracket match the guide holes on the heat sink Do not press on the heat sink fins Ensure that the pin 1 indicator on the heat sink is aligned with the pin 1 indicator on the bracket before placing the heat sink onto the processor and bracket Installing and removing system components 87 ...

Page 88: ...cessor The heat sink is necessary to maintain proper thermal conditions 1 Follow the safety guidelines listed in Safety instructions 2 If installed remove the CPU dust cover The procedure to remove the processor DIMM blank is similar to that of the memory module Steps 1 Align the pin 1 indicator of the heat sink to the system board and then place the processor and heat sink module PHM on the proce...

Page 89: ...e procedure described in step 4 NOTE The processor and heat sink module retention screws should not be tightened to more than 0 13 kgf m 1 35 N m or 12 in lbf Figure 49 Installing a processor and heat sink module 1U Next step 1 Follow the procedure listed in After working inside your system Expansion cards and expansion card risers An expansion card in the system is an add on card that can be inse...

Page 90: ...he internal MiniPERC riser applicable to expansion card riser 2 Step Hold the touch points and lift the expansion card riser Figure 50 Removing low profile riser right 90 Installing and removing system components ...

Page 91: ...ll the expansion card riser Installing an expansion card riser Prerequisite 1 Follow the safety guidelines listed in Safety instructions Steps 1 If removed install the expansion cards into the expansion card riser Installing and removing system components 91 ...

Page 92: ...h points align the expansion card riser with the connector and the riser guide pin on the system board 3 Lower the expansion card riser into place until the expansion card riser connector is fully seated in the connector 92 Installing and removing system components ...

Page 93: ...equisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 If applicable remove the air shroud 4 Remove the expansion card riser 5 If applicable disconnect the cables from the expansion card Steps 1 Lift the expansion card latch out of the slot on the riser Low profile expansion riser 1 2 Hold the expansion card by it...

Page 94: ...er bracket Figure 55 Installing filler bracket for low profile riser Next steps 1 Install expansion card into the expansion card riser 2 If you are removing the card permanently install a metal filler bracket over the empty expansion slot opening and push the expansion card latch 94 Installing and removing system components ...

Page 95: ...e expansion card latch on the riser Low profile expansion riser 1 2 If installed remove the filler bracket NOTE Store the filler bracket for future use Filler brackets must be installed in empty expansion card slots to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the sy...

Page 96: ...ule The IDSDM or vFlash module combines the IDSDM and or vFlash features into a single module NOTE The write protect switch is on the IDSDM or vFlash module Removing the optional IDSDM or vFlash card Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system Steps 1 Locate the IDSDM vFlash connector on the system bo...

Page 97: ...requisite Follow the safety guidelines listed in Safety instructions Steps 1 Locate the IDSDM or vFlash connector on the system board To locate IDSDM or vFlash see the System board jumpers and connectors section 2 Align IDSDM or vFlash module with the connector on the system board 3 Push IDSDM or vFlash module until it is firmly seated in the connector on the system board Installing and removing s...

Page 98: ...card Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the air shroud Steps 1 Locate the MicroSD card slot on the IDSDM or vFlash module and press the card to partially release it from the slot 2 Hold the MicroSD card and remove it from the slot NOTE Temporarily label each MicroSD card with its cor...

Page 99: ...ocedure listed in After working inside your system LOM riser card The LOM riser card is a small removable mezzanine card which provides the flexibility of selecting different network connectivity options Removing the LOM riser card Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 If installed remove the ...

Page 100: ...ent the LOM riser card to fit through the Ethernet connectors or the SFP slot on the system 2 Press the LOM riser card until the card is firmly seated on the system board connector and the two blue plastic snap hold the LOM riser card in place 3 Using a Phillips 2 screwdriver tighten the screws to secure the LOM riser card to the system board 100 Installing and removing system components ...

Page 101: ...guration the hard drive backplanes supported in PowerEdge XR2 are listed here Table 33 Supported backplane options for PowerEdge XR2 systems System Supported drives options PowerEdge XR2 2 5 inch x8 SAS SATA backplane Figure 62 8 X 2 5 inch drive backplane 1 Latch 2 Jumpers 3 SAS SATA B cable connector 4 Power connector 5 SAS SATA A cable connector 6 Signal connector Installing and removing system...

Page 102: ...to remove the backplane is similar for all backplane configurations 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the air shroud 4 Remove all hard drives from the front bay 5 Disconnect all the cables from the backplane 6 Remove all the fans Step Press the blue release tabs and lift the backplane to disengag...

Page 103: ... backplane 2 Lower the hard drive backplane until the blue release tabs snap into place Figure 64 Installing the hard drive backplane Next steps 1 Connect all the cables to the backplane 2 Install all the hard drives 3 Install the cooling fans 4 Install the air shroud 5 Follow the procedure listed in After working inside your system Installing and removing system components 103 ...

Page 104: ...ard drive backplane with PERC 1 FIO power cable 2 backplane signal cable 3 backplane power cable 4 cable routing clip 5 power interposer board 6 SAS cable 7 internal MiniPERC riser 8 hard drive backplane 104 Installing and removing system components ...

Page 105: ...rrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer For more information see the safety information that shipped with your system 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the expansion card riser Steps 1 Locate the battery socket For more informati...

Page 106: ...ory key An optional USB memory key installed inside your system can be used as a boot device security key or mass storage device To boot from the USB memory key configure the USB memory key with a boot image and then specify the USB memory key in the boot sequence in System Setup An optional USB memory key can be installed in the internal USB 3 0 port NOTE To locate the internal USB port on the sy...

Page 107: ...ntical PSUs are installed power supply redundancy 1 1 with redundancy or 2 0 without redundancy is configured in system BIOS In redundant mode power is supplied to the system equally from both PSUs when Hot Spare is disabled When Hot Spare is enabled one of the PSUs is put into the sleep mode when system utilization is low in order to maximize efficiency NOTE If two PSUs are used they must be of t...

Page 108: ...nstructions 2 For systems that support redundant PSU ensure that both the PSUs are of the same type and have the same maximum output power NOTE The maximum output power shown in watts is listed on the PSU label Step Slide the PSU into the system until the PSU is fully seated and the release latch snaps into place 108 Installing and removing system components ...

Page 109: ...w the procedure listed in After working inside your system Power interposer board The power interposer board PIB is a board that connects the hot swappable power supply units PSUs to the system board The PIB is only supported in systems with redundant PSUs Removing power interposer board Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Bef...

Page 110: ... the power interposer board Installing power interposer board Prerequisite Follow the safety guidelines listed in Safety instructions Steps 1 Slide the PIB into place 2 Using a Phillips 2 screwdriver tighten the two screws to secure the PIB to the system 3 Route the cables and connect it to the appropriate connectors on the power interposer board system board and hard drive backplane 110 Installin...

Page 111: ...c 2 optional Right control panel Contains power button USB 2 0 port micro USB for iDRAC Direct and status LED for iDRAC Direct Removing the left control panel Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system NOTE Ensure that you note the routing of the cables as you remove them from the system board You mu...

Page 112: ...nel Next step Install the left control panel Installing the left control panel Prerequisite Follow the safety guidelines listed in Safety instructions Steps 1 Route the control panel cable through the side wall of the system 2 Align the left control panel assembly with the system 3 Connect the control panel cable to the system board connector 4 Using Phillips 1 screwdriver replace the screw that s...

Page 113: ... the procedure listed in Before working inside your system NOTE Ensure that you note the routing of the cables as you remove them from the system board You must route the cables properly when you replace them to prevent the cables from being pinched or crimped 3 Remove the cooling fan 4 Remove the internal PERC riser 5 Remove the hard drive backplane Steps 1 Lift the cable latch and disconnect the...

Page 114: ...ines listed in Safety instructions Steps 1 Route the control panel cable through the slot on the system 2 Align the right control panel with the control panel slot on the system and attach the control panel to the system 3 Connect the control panel cable to the system board connector and secure it using cable latch 4 Using Phillips 1 screwdriver replace the screw that secures the right control pan...

Page 115: ...ted Platform Module TPM with an encryption key you may be prompted to create a recovery key during program or System Setup Be sure to create and safely store this recovery key If you replace this system board you must supply the recovery key when you restart your system or program before you can access the encrypted data on your hard drives CAUTION Do not attempt to remove the TPM plug in module f...

Page 116: ...rd CAUTION Take care not to damage the system identification button while removing the system board from the chassis CAUTION Do not lift the system board by holding a memory module processor or other components NOTE Ensure you disconnect the cable from the internal USB port on the system board to the front IO board 3 Using a Phillips 2 screwdriver remove the screws that secure the system board to ...

Page 117: ...er align the connectors on the system board with the slots on the back of the chassis and insert the system board at an angle to avoid the fan shroud post 3 Routing the VGA cable as close as possible to the internal chassis wall connect the cable to the system board connector 4 Align the slot on the riser 2 support clip with the standoff on the internal chassis wall 5 Push the Riser 2 support clip...

Page 118: ...risers f Processors and heat sink modules g Processor blanks if applicable h Memory modules i LOM riser card j Air shroud 3 Reconnect all cables to the system board NOTE Ensure that the cables inside the system are routed along the chassis wall and secured using the cable securing bracket 4 Follow the procedure listed in After working inside your system 5 Ensure that you a If the Service Tag is no...

Page 119: ...oots Manually update the Service Tag After replacing a system board if Easy Restore fails follow this process to manually enter the Service Tag using System Setup About this task If you know the system service tag use the System Setup menu to enter the service tag Steps 1 Turn on the system 2 To enter the System Setup press F2 3 Click Service Tag Settings 4 Enter the service tag NOTE You can enter...

Page 120: ...nstall the TPM align the edge connectors on the TPM with the slot on the TPM connector 7 Insert the TPM into the TPM connector such that the plastic rivet aligns with the slot on the system board 8 Press the plastic rivet until the rivet snaps into place and replace the screw Figure 79 Installing the TPM Next steps 1 Replace the expansion card risers 2 Follow the procedure listed in After working ...

Page 121: ...ngs 6 Restart your system 7 Enter System Setup again 8 On the System Setup Main Menu screen click System BIOS System Security Settings 9 From the Intel TXT option select On Installing and removing system components 121 ...

Page 122: ...he failed device s View status messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing Running the Embedded System Diagnostics from Boot Manager Run the Embedded System Diagnostics ePSA if your system does not boot 1 When the system is booting press F11 2 Use the up arrow and down arrow keys to select System Utilities ...

Page 123: ...etected devices Results Displays the results of all tests that are run System health Provides the current overview of the system performance Event log Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded Using system diagnostics 123 ...

Page 124: ...nd describes the connectors on the board in the system Jumpers on the system board help to disable the system and setup passwords You must know the connectors on the system board to install components and cables correctly Topics System board jumpers and connectors System board jumper settings Disabling forgotten password 7 124 Jumpers and connectors ...

Page 125: ...onnectors Item Connector Description 1 FAN6 Cooling fan 6 connector 2 CPU1 Processor socket 1 3 CPU1_PWR_CONN P2 CPU1 power connector 4 J_INTRU Intrusion switch connector 5 J_BP_SIG1 Backplane signal connector 1 6 LFT_CP_CONN Left control panel connector 7 J_SATA_B1 Internal SATA B connector Jumpers and connectors 125 ...

Page 126: ...GA connector 19 INT_USB_3 0 USB connector 20 NVRAM_CLR Clear NVRAM 21 PWRD_EN Reset BIOS password 22 NA NA 23 NA NA 24 SLOT3 PCIe slot Riser 2 25 J_TPM_MODULE TPM module connector 26 J_BP_SIG0 Backplane signal connector 27 J_MEZZ_A1 LOM riser card connector 28 BATTERY Battery connector 29 PCIE_G3_X16 CPU1 Riser 1 connector 30 A6 A5 A10 A4 A9 A7 A1 A8 A2 A3 Memory module sockets 31 B3 B2 B1 B4 B5 B...

Page 127: ... instructions that are shipped with your product Steps 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the system cover 3 Move the jumper on the system board jumper from pins 2 and 4 to pins 4 and 6 4 Install the system cover The existing passwords are not disabled erased until the system boots with the jumper on pins 4 and 6 H...

Page 128: ...he various support categories is displayed 4 For general support a Select your product category b Select your product segment c Select your product The support page that lists the various support categories is displayed 5 For contact details of Dell Global Technical Support a Click Global Technical Support b The Contact Technical Support page is displayed with details to call chat or e mail the De...

Page 129: ...g up a SupportAssist application in your IT environment you can receive the following benefits Automated issue detection SupportAssist monitors your Dell devices and automatically detects hardware issues both proactively and predictively Automated case creation When an issue is detected SupportAssist automatically opens a support case with Dell Technical Support Automated diagnostic collection Sup...