Data Center Safety and Remote Support
Take necessary safety precautions and enable remote support for assistance.
Topics:
•
•
Fire suppressant disclaimer
Fire prevention equipment in the computer room should always be installed as an added safety measure. A fire suppression system is the
responsibility of the customer. When selecting appropriate fire suppression equipment and agents for the data center, choose carefully. An
insurance underwriter, local fire marshal, and local building inspector are all parties that you should consult during the selection of a fire
suppression system that provides the correct level of coverage and protection.
Equipment is designed and manufactured to internal and external standards that require certain environments for reliable operation. We do
not make compatibility claims of any kind nor do we provide recommendations on fire suppression systems. It is not recommended to
position storage equipment directly in the path of high pressure gas discharge streams or loud fire sirens so as to minimize the forces and
vibration adverse to system integrity.
NOTE:
The previous information is provided on an “as is” basis and provides no representations, warranties, guarantees
or obligations on the part of our company. This information does not modify the scope of any warranty set forth in the
terms and conditions of the basic purchasing agreement between the customer and the manufacturer.
Remote support
Secure Remote Services is an IP-based, automated, connect home and remote support solution. Secure Remote Services is the preferred
method of connectivity. Two connections with Secure Remote Services are recommended for connection to the redundant management
module control station (MMCS).
Customers of Secure Remote Services must provide the following:
•
An IP network with Internet connectivity.
•
Capability to add Gateway Client servers and Policy Manager servers to the customer network.
•
Network connectivity between the servers and Dell EMC devices to be managed by Secure Remote Services.
•
Internet connectivity to the Secure Remote Services infrastructure by using outbound ports.
•
Network connectivity between Secure Remote Services Client(s) and Policy Manager.
Once installed, Secure Remote Services monitors the array and automatically notifies Dell EMC Customer Service in the event of a
problem. If an error is detected, a support professional utilizes the secure connection to establish a remote support session to diagnose,
and if necessary, perform a repair.
Customer Service can use Secure Remote Services to:
•
Perform downloads of updated software in lieu of a site visit.
•
Deliver license entitlements directly to the array.
NOTE:
Dell EMC provides an optional modem that uses a regular telephone line or operates with a PBX. Dell EMC
recommends using two connections to the redundant management module control station (MMCS).
The
Dell EMC Secure Remote Services Site Planning Guide
provides additional information.
4
20
Data Center Safety and Remote Support
