Dell EMC PowerProtect X400, Replacement Procedure

Page 1: ...PowerProtect X400 Appliance Version 1 2 Customer Replaceable Unit CRU Procedures Rev 01 October 2019 ...

Page 2: ...FICALLY DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE USE COPYING AND DISTRIBUTION OF ANY DELL SOFTWARE DESCRIBED IN THIS PUBLICATION REQUIRES AN APPLICABLE SOFTWARE LICENSE Dell Technologies Dell EMC Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be the property of their respective owners Published in the USA...

Page 3: ...1 Front bezel replacement 22 Removing the front bezel 22 Installing the front bezel 23 Drive hot swappable replacement 24 X400H capacity cube 24 X400F capacity cube 25 Identifying a faulted drive in the alerts in the PowerProtect Data Manager UI 26 Identifying a faulted drive in the X400 capacity cube 28 X400H and X400F front drive replacement 31 X400H mid hard drive replacement 33 Power supply re...

Page 4: ...Contents 4 PowerProtect X400 Appliance Customer Replaceable Unit CRU Procedures ...

Page 5: ...ront bezel 24 Hot swappable front hard drives in physical slots 0 11 in the X400H capacity cube 25 Hot swappable mid drive tray hard drives in physical slots 14 15 and 16 in the X400H capacity cube 25 Hot swappable front drives in physical slots 0 11 in the X400F capacity cube 25 Drive indicators 30 Removing a drive 31 Installing a drive 32 Removing the drive carrier from the mid drive tray 34 Ins...

Page 6: ...Figures 6 PowerProtect X400 Appliance Customer Replaceable Unit CRU Procedures ...

Page 7: ...number for PowerProtect Data Manager UI alerts 26 Mapping of non hot swappable physical slot number to logical slot number for PowerProtect Data Manager UI alerts 28 Status LED indicators and descriptions 28 Drive indicator codes 30 AC PSU status indicator codes 36 1 2 3 4 5 6 7 TABLES PowerProtect X400 Appliance Customer Replaceable Unit CRU Procedures 7 ...

Page 8: ...Tables 8 PowerProtect X400 Appliance Customer Replaceable Unit CRU Procedures ...

Page 9: ...apter contains the following topics l Hardware replacement overview 10 l X400 capacity cube serial number 11 l X400 Appliance serial number 12 l Monitor the X400 Appliance health 12 PowerProtect X400 Appliance Customer Replaceable Unit CRU Procedures 9 ...

Page 10: ...0 platform cube and four X400 capacity cubes for a total of 10U X400H capacity cubes and X400F capacity cubes cannot be mixed in the same X400 Appliance For more information on the X400 platform cube and X400 capacity cube hardware components see the PowerProtect X400 Appliance Hardware Configuration and Installation Guide The following table lists the customer replaceable unit CRU procedures for ...

Page 11: ...abel on the information tag pull out tab located in the front of the X400 capacity cube under slot 11 Figure 1 Close up view of the serial number on the X400 capacity cube information tag Figure 2 X400 capacity cube information tag Prepare for hardware replacement PowerProtect X400 Appliance Customer Replaceable Unit CRU Procedures 11 ...

Page 12: ...rt number starting with 900 555 In the following figure the appliance serial number is APM00192023314 Figure 4 X400 Appliance serial number on the X400 platform cube information tag Monitor the X400 Appliance health You can monitor the health of the X400 Appliance by using the Appliance tab in the left navigation pane in the PowerProtect Data Manager UI To view alerts for the X400 Appliance click ...

Page 13: ...This chapter contains the following topics l Safety instructions 14 l X400 capacity cube extension from the rack 14 l X400 capacity cube cover replacement 16 PowerProtect X400 Appliance Customer Replaceable Unit CRU Procedures 13 ...

Page 14: ...t WARNING Always use a static mat and anti static wristband while working on components inside the system CAUTION To ensure proper operation and cooling all bays in the system and system fans must be always populated with a component or a blank X400 capacity cube extension from the rack Extending the X400 capacity cube from the rack This procedure is used to extend the X400 capacity cube from the ...

Page 15: ...push the X400 capacity cube inward until the lock levers click into place 2 Push the blue slide release lock tabs forward on both rails and slide the X400 capacity cube into the rack The slam latches will engage to secure the X400 capacity cube in the cabinet Common procedures PowerProtect X400 Appliance Customer Replaceable Unit CRU Procedures 15 ...

Page 16: ...ack Procedure 1 Using a flat or a Phillips head screwdriver rotate the latch release lock counter clockwise to the unlocked position 2 Lift the latch till the system cover slides back and the tabs on the system cover disengage from the guide slots on the system 3 Hold the cover on both sides and lift the cover away from the system Common procedures 16 PowerProtect X400 Appliance Customer Replaceab...

Page 17: ...ty cube cover latch down The X400 capacity cube cover slides forward the tabs on the X400 capacity cube cover engage with the guide slots on the X400 capacity cube and the X400 capacity cube cover latch locks into place 3 Using a flat or Phillips head screwdriver rotate the latch release lock clockwise to the locked position Common procedures PowerProtect X400 Appliance Customer Replaceable Unit C...

Page 18: ...Figure 8 Installing the X400 capacity cube cover After you finish 1 Slide the X400 capacity cube into the rack Common procedures 18 PowerProtect X400 Appliance Customer Replaceable Unit CRU Procedures ...

Page 19: ...es This chapter contains the following topics l Cooling fan replacement 20 l Front bezel replacement 22 l Drive hot swappable replacement 24 l Power supply replacement 35 PowerProtect X400 Appliance Customer Replaceable Unit CRU Procedures 19 ...

Page 20: ...ng fan assembly Removing the cooling fan Before you begin WARNING Opening or removing the X400 capacity cube cover when the X400 capacity cube is on may expose you to a risk of electric shock Exercise utmost care while removing or installing cooling fans CAUTION The cooling fans are hot swappable To maintain proper cooling while the X400 capacity cube is on replace only one fan at a time 1 Follow ...

Page 21: ...dure 1 Holding the release tab align the connector at the base of the cooling fan with the connector on the system board Push the fan into its slot until an audible click is heard indicating the fan is correctly in place X400 capacity cube CRU procedures PowerProtect X400 Appliance Customer Replaceable Unit CRU Procedures 21 ...

Page 22: ...n replacement procedure and click Acknowledge l On the Appliance page verify that the capacity cube node status is online Front bezel replacement Removing the front bezel The procedure to remove the front bezel with the LCD panel and the front bezel without the LCD panel is the same Before you begin 1 Follow the safety instructions Procedure 1 Unlock the bezel by using the bezel key 2 Press the re...

Page 23: ...ut the LCD panel is the same Before you begin 1 Follow the safety instructions Procedure 1 Align and insert the right end of the bezel onto the X400 capacity cube 2 Press the release button and fit the left end of the bezel onto the X400 capacity cube 3 Lock the bezel by using the key X400 capacity cube CRU procedures PowerProtect X400 Appliance Customer Replaceable Unit CRU Procedures 23 ...

Page 24: ...he X400 capacity cube to replace a hot swappable drive X400H capacity cube The X400H capacity cube has the following HDD and SSD configuration l Front panel 12 x 12 TB SAS HDD l Back panel 1 x 12 TB SAS HDD in slot 12 and 1 x 1 92 TB SSD in slot 13 l Middle panel 1 x 3 84 TB SSD in slot 17 under mid drive tray 3 x 12 TB SAS HDD in slots 14 15 and 16 in mid drive tray In a X400H capacity cube the f...

Page 25: ...x 1 92 TB SSD in slot 13 l Middle panel 4 x 1 92 TB SAS SSD In the X400F capacity cube the hot swappable drives are the 12 SSDs in the front of the X400F capacity cube NOTICE The four middle drives and the two rear drives are not hot swappable Figure 15 Hot swappable front drives in physical slots 0 11 in the X400F capacity cube For both the X400H capacity cube and the X400F capacity cube you must...

Page 26: ...Hot swappable drive description Physical slot number Logical slot number Alert text contains Front panel X400H 12 TB HDD X400F 15 36 TB SSD 0 0 Disk 0 in Backplane 1 of Integrated RAID Controller 1 Front panel X400H 12 TB HDD X400F 15 36 TB SSD 1 1 Disk 1 in Backplane 1 of Integrated RAID Controller 1 Front panel X400H 12 TB HDD X400F 15 36 TB SSD 2 2 Disk 2 in Backplane 1 of Integrated RAID Contr...

Page 27: ...grated RAID Controller 1 Front panel X400H 12 TB HDD X400F 15 36 TB SSD 10 10 Disk 10 in Backplane 1 of Integrated RAID Controller 1 Front panel X400H 12 TB HDD X400F 15 36 TB SSD 11 11 Disk 11 in Backplane 1 of Integrated RAID Controller 1 Mid panel X400H 12 TB HDD 14 16 Disk 16 in Backplane 1 of Integrated RAID Controller 1 Mid panel X400H 12 TB HDD 15 17 Disk 17 in Backplane 1 of Integrated RAI...

Page 28: ...isk 0 in Backplane 0 of Storage Controller in Slot 4 HBA330 Rear panel X400H 1 92 TB SSD X400F 1 92 TB SSD 13 1 Disk 1 in Backplane 0 of Storage Controller in Slot 4 HBA330 Identifying a faulted drive in the X400 capacity cube Use the following information to identify a faulted drive l At the front of the X400 capacity cube check the left control panel Drive indicator as described in Status LED in...

Page 29: ... power supply unit PSU or voltage regulator Check the System Event Log or system messages for a failed PSU If it is due to a problem with the PSU check the LED on the PSU Check for loose power cords Re seat the PSU or replace if necessary Memory indicator The indicator turns solid amber if a memory error occurs Check the System Event Log or system messages for the location of the failed memory Re ...

Page 30: ... not turn on The drive indicator codes table describes the indicator codes flashing green steady green and amber Table 6 Drive indicator codes Drive status indicator code Condition Flashes green twice per second Identifying drive or preparing for removal Off Drive ready for removal Note The drive status indicator remains off until all drives are initialized after the system is turned on Drives are...

Page 31: ...fore you begin 1 Follow the safety instructions 2 Identify the faulted drive by checking the alerts in the Alerts and Events Appliance tab in the PowerProtect Data Manager UI Note down the node ID for example Capacity cube 06 and the drive number 3 Remove the front bezel Procedure 1 Press the release button to open the drive release handle 2 Holding the handle slide the drive out of the drive slot...

Page 32: ...not apply for installing the front drive in a X400F capacity cube Because the X400H capacity cube has a spare disk in physical slot 14 disk reconstruction on the spare disk may still be running when the failed disk is replaced If no other disk reconstruction is occurring the integrated storage controller PERC card will start disk reconstruction automatically for the new disk To check if disk recon...

Page 33: ...xample Capacity cube 06 and the drive number 3 Put the X400 capacity cube into maintenance mode in the PowerProtect Data Manager UI a In the PowerProtect Data Manager UI click the Appliance tab in the left navigation pane b On the Appliance page in the Capacity Cubes section click the Details icon next to the capacity cube you want to put into maintenance mode The Cube Details page appears c On th...

Page 34: ... attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier s shield spring and make it unusable Procedure 1 Lift the carrier handle 2 Insert the drive carrier into the drive tray 3 Lower the drive carrier handle to engage the drive to the connector on the backplane and lock the drive in place Figure 20 Installing the drive carrier into the mid d...

Page 35: ...Cubes section click the Details icon next to the capacity cube you want to bring out of maintenance mode The Cube Details page appears c On the Cube Details page click Bring Out Of Maintenance Mode A job is created that can be monitored from the Jobs page The job takes approximately five minutes to complete 5 In the PowerProtect Data Manager UI on the Appliance page verify that the capacity cube n...

Page 36: ...dicates a PSU mismatch with respect to efficiency feature set health status or supported voltage CAUTION If two PSUs are installed both the PSUs must have the same type of label for example Extended Power Performance EPP label CAUTION When correcting a PSU mismatch replace only the PSU with the blinking indicator Swapping the PSU to make a matched pair can result in an error condition and unexpect...

Page 37: ...e PSU handle 2 Press and hold the orange release latch and slide the PSU out of the X400 capacity cube by using the PSU handle Figure 22 Removing the power supply unit After you finish 1 Install the PSU Installing the power supply unit Before you begin 1 Follow the safety instructions 2 Ensure that both the PSUs are of the same type and have the same maximum output power Note The maximum output po...

Page 38: ... Wait until the new PSU is discovered and enabled before you remove the other PSU The PSU status indicator turns green to signify that the PSU is functioning properly 2 In the PowerProtect Data Manager UI on the Appliance page verify that the capacity cube node status is online l If the capacity cube node status is not online go to the Alerts and Events page select the checkbox next to the alert r...

Page 39: ...CHAPTER 4 X400 platform cube CRU procedures This chapter contains the following topics l Power supply replacement 40 PowerProtect X400 Appliance Customer Replaceable Unit CRU Procedures 39 ...

Page 40: ...source and from the PSU you intend to remove and then remove the cable from the strap on the PSU handle 2 Press the orange release latch and slide the PSU out of the system by using the PSU handle Figure 24 Removing a power supply unit After you finish Install the PSU Installing a power supply unit Before you begin 1 Follow the safety instructions 2 Ensure that both the PSUs are of the same type a...

Page 41: ...it until the new PSU is discovered and enabled before you remove the other PSU The PSU status indicator turns green to signify that the PSU is functioning properly 2 In the PowerProtect Data Manager UI on the Appliance page verify that the platform cube node status is online l If the platform cube node status is not online go to the Alerts and Events page select the checkbox next to the alert rela...

Page 42: ...X400 platform cube CRU procedures 42 PowerProtect X400 Appliance Customer Replaceable Unit CRU Procedures ...