Symptoms
Suggested solutions
8. Cable LED is not ON after it is connected to your host.
•
Make sure the WD19TB is connected to AC power.
•
Make sure the laptop is connected with the docking station.
Try to disconnect and re-connect again with the docking
station.
9. USB port has no function in a pre-OS environment.
•
If your BIOS has an Thunderbolt Configuration page, please
make sure the following options are checked:
•
1. Enable USB Boot Support
•
2. Enable External USB Port
•
3.
Enable Thunderbolt Boot Support
10. PXE boot on dock does not function.
•
If your BIOS has an integrated NIC page, please select
Enabled
w/PXE
.
•
If your BIOS Setup on your computer has an Thunderbolt
Configuration page, please make sure the following options are
checked:
•
1. Enable USB Boot Support
•
2.
Enable Thunderbolt Boot Support
11. USB Boot does not function.
•
If your BIOS has an Thunderbolt Configuration page, please
make sure the following options are checked:
•
1. Enable USB Boot Support
•
2. Enable External USB Port
•
3.
Enable Thunderbolt Boot Support
12. AC Adapter is displayed as “Not Installed” in the Battery
Information page of the Dell BIOS Setup when the Thunderbolt 3
Type-C cable is connected.
•
1. Make sure the Dell Thunderbolt Docking Station WD19TB is
connected properly to its own adapter (130 W or 180 W).
•
2. Make sure the cable LED of your docking station is ON.
•
3. Disconnect and then re-connect the Thunderbolt 3 (Type-C)
cable to your computer.
13. Peripherals connected to the docking station do not work in a
pre-OS environment.
•
Thunderbolt Boot Support is by default disabled in BIOS Setup
on your Dell computer. With such default setting the docking
station and the peripherals connected to the docking station do
not work in a pre-OS environment.
•
If the BIOS Setup on your computer has an Thunderbolt
Configuration page, check the following options to enable
docking station function in a pre-OS environment:
•
Enable External USB Port
•
Enable Thunderbolt Boot Support
14. Alert message “You have attached an undersized power
adapter to your system” is displayed when the docking station is
connected to your computer.
•
Make sure the docking station is connected properly to its own
power adapter. Computer requiring more than 130 W power
input must also be connected to their own power adapter for
charging and operating at full performance.
•
First power off the docking station by disconnecting the Type-
C cable and then removing power adapter from the dock.
Then, power on the docking station by connecting the power
adapter to the dock before connecting the Type-C cable to
your computer.
15. Undersized power adapter warning message displayed and
cable LED is off.
•
The docking connector has disconnected from the system's
Thunderbolt ports. Please reconnect the docking cable from
the system, wait for 15 seconds or more, and then dock again.
16. No external display. USB or data and cable LED is off.
•
The docking connector has disconnected from the system's
Thunderbolt ports. Please reconnect the docking connector.
•
Undock and reboot the system if the above steps do not work.
36
Troubleshooting the Dell Thunderbolt Docking Station WD19TB
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