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Troubleshooting

11

FILE LOCATION:

  C:\Documents and Settings\sarah_cook\Desktop\Tsing 

Ma\SM\A01\EN\Source\trouble.fm

DELL CONFIDENTIAL – PRELIMINARY 9/4/09 - FOR PROOF ONLY

Hardware Troubleshooter

If a device is either not detected during the operating system setup or is 
detected, but incorrectly configured, you can use the Hardware 
Troubleshooter to resolve the incompatibility.

Windows XP:

1

Click 

Start

 

Help and Support

.

2

Type 

hardware troubleshooter

 in the search field and press 

<Enter> to start the search.

3

In the 

Fix a Problem 

section, click 

Hardware Troubleshooter

.

4

In the 

Hardware Troubleshooter

 list, select the option that best describes 

the problem, and click 

Next 

to follow the remaining troubleshooting steps.

Windows Vista

®

:

1

Click the Windows Vista start button 

and click 

Help and Support.

A possible graphics 
card/video failure has 
occurred.

• Reseat any installed graphics cards. 

• If available, install a working graphics 

card into your computer.

• If the problem persists, contact Dell 

Support.

A possible LCD 
failure has occurred.

• Reseat the LCD cable (see "Removing 

the Display Assembly" on page 65).

• If the problem persists, contact Dell 

Support.

A possible keyboard 
failure has occurred.

• Reseat the keyboard (see "Removing 

the Keyboard" on page 57). 

• If available, connect an external 

keyboard.

• If the problem persists, contact Dell 

Support.

A possible USB 
controller failure has 
occurred.

• Remove any USB devices.

• If the problem persists, contact 

contact Dell Support.

Light Pattern

Problem Description

Suggested Resolution

Summary of Contents for 1510 - Vostro - Core 2 Duo 2.1 GHz

Page 1: ...tings sarah_cook Desktop Tsing Ma SM A01 EN Source title fm DELL CONFIDENTIAL PRELIMINARY 9 4 09 FOR PROOF ONLY w w w d e l l c o m s u p p o r t d e l l c o m Template Last Updated 2 21 2007 Dell Vostro 1510 Service Manual Model PP36L ...

Page 2: ...ormation in this document is subject to change without notice 2008 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo and Vostro are trademarks of Dell Inc Microsoft Windows Windows Vista and the Windows start button logo are either trademarks or registered trademarks of...

Page 3: ... Solving Problems 18 Battery Problems 18 Drive Problems 19 IEEE 1394 Device Problems 20 Lockups and Software Problems 21 Memory Problems 23 Power Problems 23 Sound and Speaker Problems 24 Video and Display Problems 25 Dell Technical Update Service 26 Dell Support Utility 26 Accessing the Dell Support Utility 26 Clicking the Dell Support Icon 26 Double Clicking the Dell Support Icon 27 2 Before Wor...

Page 4: ...cing the Hard Drive 35 4 Wireless Local Area Network WLAN Card 37 Removing a WLAN Card 37 Replacing a WLAN Card 39 5 Fan 41 Removing the Fan 41 Replacing the Fan 42 6 Processor Thermal Cooling Assembly 43 Removing the Processor Thermal Cooling Assembly 43 Replacing the Processor Thermal Cooling Assembly 44 7 Processor Module 45 Removing the Processor Module 45 Replacing the Processor Module 46 ...

Page 5: ...cing the Hinge Cover 54 10 Keyboard 57 Removing the Keyboard 57 Replacing the Keyboard 58 11 Power Button and Multimedia Button Pads 61 Removing the Power Button and Multimedia Button Pads 61 Replacing the Power Button and Multimedia Button Pads 62 12 Display 65 Display Assembly 65 Removing the Display Assembly 65 Replacing the Display Assembly 67 Display Bezel 68 Removing the Display Bezel 68 Rep...

Page 6: ...3 Display Cable 74 Removing the Display Cable 74 Replacing the Display Cable 75 Camera and Microphone Assembly 76 Removing the Camera and Microphone Assembly 76 Replacing the Camera and Microphone Assembly 77 13 Palm Rest 79 Removing the Palm Rest 79 Replacing the Palm Rest 81 14 Fingerprint Reader 83 Removing the Fingerprint Reader 83 Replacing the Fingerprint Reader 84 15 Internal Card With Blue...

Page 7: ...the System Board Assembly 95 Replacing the System Board Assembly 96 18 Speaker Assembly 99 Removing the Speaker Assembly 99 Replacing the Speaker Assembly 100 19 USB Daughter Card 103 Removing the USB Daughter Card 103 Replacing the USB Daughter Card 104 20 Battery Latch Assembly 107 Removing the Battery Latch Assembly 107 Replacing the Battery Latch Assembly 108 21 Coin Cell Battery 111 Removing ...

Page 8: ...uments and Settings sarah_cook Desktop Tsing Ma SM A01 EN Source bookTOC fm 8 Contents Replacing the Coin Cell Battery 112 22 Flashing the BIOS 115 Flashing the BIOS From a CD 115 Flashing the BIOS From the Hard Drive 116 ...

Page 9: ... If the computer starts without error the lights flash and then turn off If the computer malfunctions however you can use the status of the lights to help identify the problem NOTE After the computer completes POST the Num Lock light may remain on depending on your BIOS settings For more information on using the system setup program see the Dell Technology Guide on your computer or at support dell...

Page 10: ...l working memory of the same type into your computer see Memory on page 49 If the problem persists contact Dell Support Memory modules are detected but a memory failure has occurred If two or more memory modules are installed remove the modules see Removing a Memory Module on page 49 then reinstall one module see Replacing a Memory Module on page 51 and restart the computer If the computer starts ...

Page 11: ...m and click Next to follow the remaining troubleshooting steps Windows Vista 1 Click the Windows Vista start button and click Help and Support A possible graphics card video failure has occurred Reseat any installed graphics cards If available install a working graphics card into your computer If the problem persists contact Dell Support A possible LCD failure has occurred Reseat the LCD cable see...

Page 12: ...ith your computer NOTE The Drivers and Utilities media is optional and may not ship with your computer NOTE The Dell Diagnostics only operate on Dell computers Starting the Dell Diagnostics From Your Hard Drive Before running the Dell Diagnostics enter system setup to review your computer s configuration information and ensure that the device you want to test is displayed in system setup and is ac...

Page 13: ...e Dell Diagnostics from your Drivers and Utilities media see Starting the Dell Diagnostics From the Drivers and Utilities Media on page 14 3 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive 4 Press Tab to select Test System and then press Enter NOTE It is recommended that you select Test System to run a complete test on your computer Selecting T...

Page 14: ...ress F12 immediately NOTE Keyboard failure may result when a key is held down for extended periods of time To avoid possible keyboard failure press and release F12 in even intervals to open the Boot Device Menu If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again 4 When the boot device lis...

Page 15: ... and follow the instructions on the screen 10 After all tests have completed close the test window to return to the Dell Diagnostics Main Menu 11 Close the Main Menu window to exit the Dell Diagnostics and restart the computer 12 Remove the Drivers and Utilities media from the optical drive Dell Diagnostics Main Menu After the Dell Diagnostics loads the following menu appears Press Tab to select t...

Page 16: ... each test screen The following tabs provide additional information for tests run from the Custom Test or Symptom Tree option Option Function Express Test Performs a quick test of devices in the system This typically can take 10 to 20 minutes NOTE The Express Test requires no interaction on your part Run Express Test first to increase the possibility of tracing a problem quickly Extended Test Perf...

Page 17: ...m Windows XP 1 Click Start Control Panel Add or Remove Programs Programs and Features 2 Select the program you want to remove 3 Click Uninstall 4 See the program documentation for installation instructions Windows Vista Errors Displays error conditions encountered error codes and the problem description Help Describes the test and any requirements for running the test Configuration Displays the ha...

Page 18: ...sources If so run the program that you want to use first OPERATING SYSTEM NOT FOUND Contact Dell Support Solving Problems Follow these tips when troubleshooting your computer If you added or removed a part before the problem started review the installation procedures and ensure that the part is correctly installed If a peripheral device does not work ensure that the device is properly connected If...

Page 19: ... DRIVE Insert another disc to eliminate the possibility that the original drive is defective Insert a bootable floppy disk and restart the computer CLEAN THE DRIVE OR DISK For information on cleaning your computer see the Dell Technology Guide on your computer or at support dell com CHECK THE CABLE CONNECTIONS RUN THE HARDWARE TROUBLESHOOTER See Hardware Troubleshooter on page 11 RUN THE DELL DIAG...

Page 20: ...UN CHECK DISK Windows XP 1 Click Start and click My Computer 2 Right click Local Disk C 3 Click Properties Tools Check Now 4 Click Scan for and attempt recovery of bad sectors and click Start Windows Vista 1 Click Start and click Computer 2 Right click Local Disk C 3 Click Properties Tools Check Now The User Account Control window may appear If you are an administrator on the computer click Contin...

Page 21: ... PROVIDED BY DELL Contact the IEEE 1394 device manufacturer Lockups and Software Problems CAUTION Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer The computer does not start up CHECK THE DIAGNOSTIC LIGHTS See Power Problems on page 23 ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET Th...

Page 22: ... 2 Follow the instructions on the screen Windows Vista The Program Compatibility Wizard configures a program so that it runs in an environment similar to non Windows Vista operating system environments 1 Click Start Control Panel Programs Use an older program with this version of Windows 2 In the welcome screen click Next 3 Follow the instructions on the screen A solid blue screen appears TURN THE...

Page 23: ...ion for minimum memory requirements If necessary install additional memory see Replacing a Memory Module on page 51 Reseat the memory modules see Memory on page 49 to ensure that your computer is successfully communicating with the memory Run the Dell Diagnostics see Dell Diagnostics on page 12 IF YOU EXPERIENCE OTHER MEMORY PROBLEMS Reseat the memory modules see Memory on page 49 to ensure that y...

Page 24: ...onnected to the same electrical outlet Sound and Speaker Problems CAUTION Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer No sound from speakers NOTE The volume control in MP3 and other media players may override the Windows volume setting Always check to ensure that the volume on the media player s has not been turned down or o...

Page 25: ...shooting purposes If you remove the card store it in a safe and secure location For information about your graphics card go to support dell com CHECK THE DIAGNOSTIC LIGHTS See Diagnostic Lights on page 9 CHECK THE DISPLAY SETTINGS See the Dell Technology Guide on your computer or at support dell com ADJUST THE WINDOWS DISPLAY SETTINGS Windows XP 1 Click Start Control Panel Appearance and Themes 2 ...

Page 26: ...rt information software updates and health scans of your computing environment Accessing the Dell Support Utility Access the Dell Support Utility from the icon on the taskbar or from the Start menu If the Dell Support icon does not appear in your taskbar 1 Click Start All Programs Dell Support Dell Support Settings 2 Ensure that the Show icon on the taskbar option is checked NOTE If the Dell Suppo...

Page 27: ... Dell Support Utility Turn the Dell Support Utility off Double Clicking the Dell Support Icon Double click the icon to manually check your computing environment view frequently asked questions access the help file for the Dell Support Utility and view Dell Support settings For more information about the Dell Support Utility click the question mark at the top of the Dell Support screen ...

Page 28: ...28 Troubleshooting FILE LOCATION C Documents and Settings sarah_cook Desktop Tsing Ma SM A01 EN Source trouble fm DELL CONFIDENTIAL PRELIMINARY 9 4 09 FOR PROOF ONLY ...

Page 29: ...cument may require the following tools Small flat blade screwdriver Phillips screwdriver Small plastic scribe Flash BIOS update see the Dell Support website at support dell com What You Need to Know for Your Safety Use the following safety guidelines to help protect your computer from potential damage and to help ensure your own personal safety CAUTION Before you begin any of the procedures in thi...

Page 30: ...at the work surface is flat and clean to prevent the computer cover from being scratched 2 Shut down your computer In Windows XP click Start Shutdown Shutdown In Windows Vista click Start click the arrow icon and then click Shut Down to turn off your computer NOTE Ensure that the computer is off and not in a power management mode If you cannot shut down the computer using the operating system pres...

Page 31: ... FOR PROOF ONLY 8 Slide the battery release latch to the open position You may need to hold the battery release latch in the open position while removing the battery 9 Slide the battery out of the battery bay 10 Turn the computer top side up open the display and press the power button to ground the system board 1 battery 2 battery lock 3 battery latch release 3 1 2 ...

Page 32: ...32 Before Working on Your Computer FILE LOCATION C Documents and Settings sarah_cook Desktop Tsing Ma SM A01 EN Source before fm DELL CONFIDENTIAL PRELIMINARY 9 4 09 FOR PROOF ONLY ...

Page 33: ...using of the hard drive if you remove the hard drive from the computer while the drive is hot NOTICE To prevent data loss turn off your computer before removing the hard drive Do not remove the hard drive while the computer is on or in Sleep state NOTICE Hard drives are extremely fragile Exercise care when handling the hard drive 1 Follow the procedures in Before Working on Your Computer on page 2...

Page 34: ...rive is not in the computer store the drive in protective antistatic packaging 5 Remove the three screws securing the hard drive 6 Pull the plastic tab to release the hard drive 7 Lift the hard drive out of the computer 8 Remove the two screws securing the hard drive to the hard drive bracket 9 Slide the hard drive out of the bracket 1 hard drive cover 2 M2 5 x 8 mm screws 2 2 1 ...

Page 35: ...ragile Exercise care when handling the hard drive NOTICE Use firm and even pressure to slide the hard drive into place Excessive force may result in damage to the connector This procedure assumes that you have completed the removal procedure Removing the Hard Drive on page 33 1 Slide the hard drive into the hard drive connector until the drive is fully seated in the bracket 2 Replace the hard driv...

Page 36: ...cure the cover 6 Install the operating system for your computer as needed For information on reinstalling the operating system see the Setup and Quick Reference Guide for your computer on support dell com 7 Install the drivers and utilities for your computer as needed For information on reinstalling drivers and utilities see the Setup and Quick Reference Guide for your computer on support dell com...

Page 37: ...nstructions that shipped with your computer Your computer supports a WLAN card If you ordered a WLAN card with your computer the card is already installed Removing a WLAN Card 1 Follow the procedures in Before Working on Your Computer on page 29 2 Turn the computer upside down 3 Remove the hard drive compartment cover 4 Rotate each antenna cable until it is positioned away from the WLAN card and t...

Page 38: ...rah_cook Desktop Tsing Ma SM A01 EN Source minicard fm DELL CONFIDENTIAL PRELIMINARY 9 4 09 FOR PROOF ONLY 5 Remove the M2 x 3 mm screw that secures the WLAN card 6 Slide the WLAN card at a 45 degree angle out of its connector 1 WLAN card 2 M2 x 3 mm screw 1 3 antenna cables 2 1 2 3 ...

Page 39: ...l resistance check the connectors on the card and on the system board and realign the card NOTICE To avoid damage to the WLAN card never place cables under the card This procedure assumes that you have completed the removal procedure Removing a WLAN Card on page 37 1 Insert the WLAN card connector into the system board connector at a 45 degree angle 2 Connect the antenna cables to the WLAN card th...

Page 40: ...ain white triangle and connect the black antenna cable to the connector labeled aux black triangle If the WLAN card has three triangles on the label white black and gray connect the white antenna cable to the white triangle connect the black antenna cable to the black triangle and connect the gray antenna cable to the gray triangle 3 Replace the M2 x 3 mm screw that secures the WLAN card 4 Replace...

Page 41: ...ollow the instructions in Before Working on Your Computer on page 29 2 Loosen the two screws that secure the memory cover See Removing a Memory Module on page 49 for an illustration of the memory cover 3 Slide the cover out of the compartment and set it aside 4 Remove the three M2 5 x 5 mm screws that secure the fan to the base of the computer 5 Disconnect the fan connector from the system board c...

Page 42: ...that shipped with your computer This procedure assumes that you have completed the removal procedure Removing the Fan on page 41 1 Align the screw holes on the fan with the holes on the base of the computer 2 Replace the three M2 5 x 5 mm screws to secure the fan to the base of the computer 3 Connect the fan connector to the system board connector 4 Replace the memory cover and tighten the screws ...

Page 43: ...er 1 Follow the instructions in Before Working on Your Computer on page 29 2 Loosen the two screws that secure the memory cover See Removing a Memory Module on page 49 for an illustration of the memory cover 3 Slide the cover out of the compartment and set it aside 4 Remove the fan see Removing the Fan on page 41 5 In sequential order loosen the six captive screws that secure the processor thermal...

Page 44: ...afety instructions that shipped with your computer This procedure assumes that you have completed the removal procedure Removing the Processor Thermal Cooling Assembly on page 43 1 Align the six captive screws on the processor thermal cooling assembly with the screw holes on the system board and tighten the screws in sequential order 2 Replace the fan see Replacing the Fan on page 42 3 Replace the...

Page 45: ...cover See Removing a Memory Module on page 49 for an illustration of the memory cover 3 Slide the cover out of the compartment and set it aside 4 Remove the fan see Removing the Fan on page 41 5 Remove the processor thermal cooling assembly see Removing the Processor Thermal Cooling Assembly on page 43 NOTICE To avoid damage to the processor hold the screwdriver so that it is perpendicular to the ...

Page 46: ...ads NOTICE When removing the processor module pull the module straight up Be careful not to bend the pins on the processor module 7 Lift the processor module from the ZIF socket Replacing the Processor Module CAUTION Before you begin the following procedure follow the safety instructions that shipped with your computer NOTICE Do not touch the processor die Press and hold the processor down on the ...

Page 47: ...l receive a new thermal cooling assembly which will include an affixed thermal pad or you will receive a new thermal pad along with a tech sheet to illustrate proper installation This procedure assumes that you have completed the removal procedure Removing the Processor Module on page 45 1 Align the pin 1 corner of the processor module with the pin 1 corner of the ZIF socket then insert the proces...

Page 48: ...is perpendicular to the processor when turning the cam screw 2 Tighten the ZIF socket by turning the cam screw clockwise to secure the processor module to the system board 3 Replace the processor thermal cooling assembly see Replacing the Processor Thermal Cooling Assembly on page 44 4 Replace the fan see Replacing the Fan on page 42 5 Replace the memory cover and tighten the screws 1 ZIF socket c...

Page 49: ...by your computer Install only memory modules that are intended for your computer NOTE Memory modules purchased from Dell are covered under your computer warranty Removing a Memory Module CAUTION Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer 1 Follow the procedures in Before Working on Your Computer on page 29 2 Turn the comput...

Page 50: ...dule connector do not use tools to spread the memory module securing clips 4 Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the memory module pops up 5 Remove the memory module from the connector CAUTION Handle the memory module by the card edges and avoid touching the components on the memory module 1 memory cover 2 screws 2 1 2 ...

Page 51: ...rocedure assumes that you have completed the removal procedure Removing a Memory Module on page 49 1 Align the notch in the module edge connector with the tab in the connector slot 2 Slide the module firmly into the slot at a 45 degree angle and rotate the module down until it clicks into place If you do not feel the click remove the module and reinstall it NOTE If the memory module is not install...

Page 52: ...ews 4 Insert the battery into the battery bay or connect the AC adapter to your computer and an electrical outlet 5 Turn on the computer As the computer boots it detects the additional memory and automatically updates the system configuration information To confirm the amount of memory installed in the computer In the Microsoft Windows XP operating system right click the My Computer icon on your d...

Page 53: ...maged if extreme force is used Exercise care when removing the hinge cover 1 Follow the procedures in Before Working on Your Computer on page 29 2 Close the display and turn the computer to the back 3 Insert a plastic scribe into the notch of the raised parts of the hinge cover at the back of the computer and pry up to loosen the hinge cover 4 Turn the computer to the front and open the display al...

Page 54: ...inge cover and slide your fingers underneath the long part of the hinge cover 6 Moving from right to left slide your fingers under the hinge cover to pry up and loosen the cover and lift the hinge cover away from the computer Replacing the Hinge Cover CAUTION Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer NOTICE The hinge cover...

Page 55: ...sumes that you have completed the removal procedure Removing the Hinge Cover on page 53 1 Align the two tabs underneath the left edge of the hinge cover with the corresponding notches in the computer 2 Moving from left to right press down until the hinge cover snaps into place 3 Close the display and turn the computer to the back 4 Press each hinge cover until it snaps into place ...

Page 56: ...56 Hinge Cover FILE LOCATION C Documents and Settings sarah_cook Desktop Tsing Ma SM A01 EN Source hingecvr fm DELL CONFIDENTIAL PRELIMINARY 9 4 09 FOR PROOF ONLY ...

Page 57: ...op of the keyboard NOTICE The key caps on the keyboard are fragile easily dislodged and time consuming to replace Exercise care when removing and handling the keyboard NOTE Lift the keyboard carefully to ensure that you do not pull on the keyboard cable 4 Lift the top of the keyboard and move it slightly towards the back of the computer to access the keyboard cable connector 5 Rotate the retaining...

Page 58: ...ipped with your computer NOTICE The key caps on the keyboard are fragile easily dislodged and time consuming to replace Exercise care when removing and handling the keyboard This procedure assumes that you have completed the removal procedure Removing the Keyboard on page 57 1 Slide the keyboard cable connector into the keyboard connector on the system board 1 M2 x 3 mm screws 2 2 keyboard 3 tabs ...

Page 59: ...retaining bracket downward to secure the keyboard cable connector 3 Hook the tabs along the front edge of the keyboard beneath the front inside edge of the palm rest 4 Press on the upper right edge of the keyboard to snap the keyboard into place 5 Replace the two M2 x 3 mm screws at the top of the keyboard 6 Replace the hinge cover see Replacing the Hinge Cover on page 54 ...

Page 60: ...60 Keyboard FILE LOCATION C Documents and Settings sarah_cook Desktop Tsing Ma SM A01 EN Source keyboard fm DELL CONFIDENTIAL PRELIMINARY 9 4 09 FOR PROOF ONLY ...

Page 61: ...llow the procedures in Before Working on Your Computer on page 29 2 Remove the hinge cover see Removing the Hinge Cover on page 53 3 Remove the keyboard see Removing the Keyboard on page 57 4 Disconnect the multimedia button pad cable from the system board 5 Remove the M2 x 3 mm screw that secures the power button pad to the palm rest 6 Remove the M2 x 3 mm screw that secures the multimedia button...

Page 62: ...section follow the safety instructions that shipped with your computer NOTICE The power button and multimedia button pads should be removed and reinstalled as a single unit This procedure assumes that you have completed the removal procedure Removing the Power Button and Multimedia Button Pads on page 61 1 system board connector 2 multimedia button pad cable 3 power button pad 4 M2 x 3 mm screws 2...

Page 63: ...er the tabs on the palm rest and aligning the screw holes 3 Slide the multimedia button pad to the right aligning it under the tab on the palm rest and aligning the screw holes 4 Replace the M2 x 3 mm screw that secures the power button pad to the palm rest 5 Replace the M2 x 3 mm screw that secures the multimedia button pad to the palm rest 6 Connect the multimedia button pad cable to the connect...

Page 64: ...64 Power Button and Multimedia Button Pads FILE LOCATION C Documents and Settings sarah_cook Desktop Tsing Ma SM A01 EN Source pwrbutton fm DELL CONFIDENTIAL PRELIMINARY 9 4 09 FOR PROOF ONLY ...

Page 65: ...1 Follow the instructions in Before Working on Your Computer on page 29 2 Remove the hard drive cover See Removing the Hard Drive on page 33 for an illustration of the hard drive cover 3 Remove the WLAN card see Removing a WLAN Card on page 37 4 Remove the M2 5 x 8 mm screw that attaches the display assembly to one corner of the computer 5 Remove the hinge cover see Removing the Hinge Cover on pag...

Page 66: ...m rest NOTICE Ensure that the display cable and the antenna cables do not get caught beneath the plastic tabs on the palm rest 10 Gently tug on the antenna cables to remove them from underneath the palm rest NOTE The antenna cables are no longer attached to the WLAN card which you removed in step 3 of this procedure Although the cables are unattached they can be difficult to remove from underneath...

Page 67: ...afety instructions that shipped with your computer This procedure assumes that you have completed the removal procedure Removing the Display Assembly on page 65 1 Align the display hinges with the holes in the base of the computer then lower the display into place NOTICE Ensure that the display cable and antenna cables are properly routed and secured beneath the plastic tabs on the palm rest 1 dis...

Page 68: ...e 54 9 Close the display and turn the computer upside down 10 Replace the M2 5 x 8 mm screw that attaches the display assembly to one corner of the computer 11 Replace the WLAN card see Replacing a WLAN Card on page 39 12 Replace the hard drive cover See Removing the Hard Drive on page 33 for an illustration of the hard drive cover Display Bezel Removing the Display Bezel CAUTION Before you begin ...

Page 69: ... 8 Remove the six M2 5 x 5 mm shoulder screws from around the display bezel NOTICE Removal of the bezel from the top cover requires extreme care to avoid damage to the bezel 9 Starting at the middle bottom of the display panel use your fingers to separate the bezel from the top cover then lift the inside edges to separate the remainder of the bezel 1 mylar screw covers 2 2 rubber display bumpers 4...

Page 70: ...the keyboard see Replacing the Keyboard on page 58 6 Replace the hinge cover see Replacing the Hinge Cover on page 54 7 Replace the WLAN card see Replacing a WLAN Card on page 39 8 Replace the hard drive cover See Removing the Hard Drive on page 33 for an illustration of the hard drive cover Display Inverter Removing the Display Inverter CAUTION Before you begin the following procedure follow the ...

Page 71: ...oval of the bezel from the display back cover requires extreme care to avoid damage to the bezel Replacing the Display Inverter CAUTION Before you begin the following procedure follow the safety instructions that shipped with your computer This procedure assumes that you have completed the removal procedure Removing the Display Inverter on page 70 1 Connect the two display inverter connectors to t...

Page 72: ... following procedure follow the safety instructions that shipped with your computer 1 Follow the instructions in Before Working on Your Computer on page 29 2 Remove the hard drive cover See Removing the Hard Drive on page 33 for an illustration of the hard drive cover 3 Remove the WLAN card see Removing a WLAN Card on page 37 4 Remove the hinge cover see Removing the Hinge Cover on page 53 5 Remov...

Page 73: ...ou have completed the removal procedure Removing the Display Panel on page 72 1 Replace the eight M2 x 3 mm screws in the display panel 2 Position the display panel assembly in the top cover 3 Replace the camera microphone assembly see Replacing the Camera and Microphone Assembly on page 77 4 Align the guide pins at the top of the display hinge panels and position the display panel in the top cove...

Page 74: ...u begin the following procedure follow the safety instructions that shipped with your computer 1 Follow the instructions in Before Working on Your Computer on page 29 2 Remove the hard drive cover See Removing the Hard Drive on page 33 for an illustration of the hard drive cover 3 Remove the WLAN card see Removing a WLAN Card on page 37 4 Remove the hinge cover see Removing the Hinge Cover on page...

Page 75: ...your computer This procedure assumes that you have completed the removal procedure Removing the Display Cable on page 74 1 Connect the display cable to the connector on the back of the display panel 2 Align the guide pins at the top of the display hinge panels and position the display panel in the top cover 3 Replace the two M2 x 5 mm screws in the hinges 4 Replace the display inverter see Replaci...

Page 76: ...one Assembly CAUTION Before you begin the following procedure follow the safety instructions that shipped with your computer 1 Follow the instructions in Before Working on Your Computer on page 29 2 Remove the hard drive cover See Removing the Hard Drive on page 33 for an illustration of the hard drive cover 3 Remove the WLAN card see Removing a WLAN Card on page 37 4 Remove the hinge cover see Re...

Page 77: ... procedure assumes that you have completed the removal procedure Removing the Camera and Microphone Assembly on page 76 1 Connect the camera microphone cable to the connector on the camera microphone assembly 2 Position the camera microphone in the top cover and replace the M2 x 3 mm screw that secures the camera microphone assembly to the top cover 3 Replace the display bezel see Replacing the Di...

Page 78: ...MINARY 9 4 09 FOR PROOF ONLY 5 Replace the keyboard see Replacing the Keyboard on page 58 6 Replace the hinge cover see Replacing the Hinge Cover on page 54 7 Replace the WLAN card see Replacing a WLAN Card on page 39 8 Replace the hard drive cover See Removing the Hard Drive on page 33 for an illustration of the hard drive cover ...

Page 79: ...n illustration of the hard drive cover 3 Remove any cards or blanks installed in the ExpressCard slot and the 8 in 1 card slot 4 Remove the WLAN card see Removing a WLAN Card on page 37 5 Remove the hinge cover see Removing the Hinge Cover on page 53 6 Remove the keyboard see Removing the Keyboard on page 57 7 Remove the display assembly see Removing the Display Assembly on page 65 8 Remove the M2...

Page 80: ...IMINARY 9 4 09 FOR PROOF ONLY 10 Turn the computer over and remove the three M2 5 x 5 mm screws that secure the top of the palm rest 11 Disconnect the multimedia button pad connector from the system board 12 Disconnect the touch pad connector from the system board 13 Disconnect the fingerprint reader connector from the system board ...

Page 81: ...om the area of resistance until the palm rest is free 14 Disconnect the speaker connector from the palm rest Remove tape as necessary 15 Moving from left to right carefully lift the palm rest along the rear edge near the hinge brackets and gently lift the palm rest Replacing the Palm Rest CAUTION Before you begin the following procedure follow the safety instructions that shipped with your compute...

Page 82: ...media button pad connector to the system board 5 Connect the finger print reader connector to the system board 6 Replace the three M2 5 x 5 mm screws on the top of the palm rest 7 Turn the computer upside down and replace the fourteen M2 5 x 8 mm screws on the bottom of the computer to secure the palm rest 8 Replace the M2 5 x 5 mm screw in the hole labeled with a P on the fan 9 Replace the displa...

Page 83: ...rd on page 37 4 Remove the hinge cover see Removing the Hinge Cover on page 53 5 Remove the keyboard see Removing the Keyboard on page 57 6 Remove the display assembly see Removing the Display Assembly on page 65 7 Remove the palm rest see Removing the Palm Rest on page 79 8 On the underside of the palm rest remove the M2 x 3 mm screw from the fingerprint reader cover and lift the fingerprint read...

Page 84: ...e This procedure assumes that you have completed the removal procedure Removing the Fingerprint Reader on page 83 1 Position the fingerprint reader on the underside of the palm rest 2 Connect the fingerprint reader cable connector to the fingerprint reader connector and rotate the retaining bracket downward to secure the cable 3 Replace the fingerprint reader cover and replace the M2 x 3 mm screw ...

Page 85: ...eplace the display assembly see Replacing the Display Assembly on page 67 6 Replace the keyboard see Replacing the Keyboard on page 58 7 Replace the hinge cover see Replacing the Hinge Cover on page 54 8 Replace the WLAN card see Replacing a WLAN Card on page 39 9 Replace the hard drive cover See Removing the Hard Drive on page 33 for an illustration of the hard drive cover ...

Page 86: ...86 Fingerprint Reader FILE LOCATION C Documents and Settings sarah_cook Desktop Tsing Ma SM A01 EN Source fingprint fm DELL CONFIDENTIAL PRELIMINARY 9 4 09 FOR PROOF ONLY ...

Page 87: ...Before Working on Your Computer on page 29 2 Remove the hard drive cover See Removing the Hard Drive on page 33 for an illustration of the hard drive cover 3 Remove the WLAN card see Removing a WLAN Card on page 37 4 Remove the hinge cover see Removing the Hinge Cover on page 53 5 Remove the keyboard see Removing the Keyboard on page 57 6 Remove the display assembly see Removing the Display Assemb...

Page 88: ...s that shipped with your computer This procedure assumes that you have completed the removal procedure Removing the Card on page 87 1 Connect the cable to the card 2 Replace the card in the card compartment 3 Replace the M2 x 3 mm screw that connects the card to the USB board 4 Replace the palm rest see Replacing the Palm Rest on page 81 5 Replace the display assembly see Replacing the Display Ass...

Page 89: ...SM A01 EN Source btooth fm DELL CONFIDENTIAL PRELIMINARY 9 4 09 FOR PROOF ONLY 7 Replace the hinge cover see Replacing the Hinge Cover on page 54 8 Replace the WLAN card see Replacing a WLAN Card on page 39 9 Replace the hard drive cover See Removing the Hard Drive on page 33 for an illustration of the hard drive cover ...

Page 90: ...90 Internal Card With Bluetooth Wireless Technology FILE LOCATION C Documents and Settings sarah_cook Desktop Tsing Ma SM A01 EN Source btooth fm DELL CONFIDENTIAL PRELIMINARY 9 4 09 FOR PROOF ONLY ...

Page 91: ...See Removing the Hard Drive on page 33 for an illustration of the hard drive cover 3 Remove the WLAN card see Removing a WLAN Card on page 37 4 Remove the hinge cover see Removing the Hinge Cover on page 53 5 Remove the keyboard see Removing the Keyboard on page 57 6 Remove the display assembly see Removing the Display Assembly on page 65 7 Remove the palm rest see Removing the Palm Rest on page 7...

Page 92: ... assumes that you have completed the removal procedure Removing the Optical Drive on page 91 1 Connect the optical drive cable to the connector on the system board 2 Replace the M2 x 5 mm screw to secure the optical drive to the system board 3 Replace the palm rest see Replacing the Palm Rest on page 81 4 Replace the display assembly see Replacing the Display Assembly on page 67 5 Replace the keyb...

Page 93: ...ptical fm DELL CONFIDENTIAL PRELIMINARY 9 4 09 FOR PROOF ONLY 6 Replace the hinge cover see Replacing the Hinge Cover on page 54 7 Replace the WLAN card see Replacing a WLAN Card on page 39 8 Replace the hard drive cover See Removing the Hard Drive on page 33 for an illustration of the hard drive cover ...

Page 94: ...94 Optical Drive FILE LOCATION C Documents and Settings sarah_cook Desktop Tsing Ma SM A01 EN Source optical fm DELL CONFIDENTIAL PRELIMINARY 9 4 09 FOR PROOF ONLY ...

Page 95: ... any cards or blanks installed in the ExpressCard slot and the 8 in 1 card slot 3 Remove the hard drive see Removing the Hard Drive on page 33 4 Remove the WLAN card see Removing a WLAN Card on page 37 5 Remove the fan see Removing the Fan on page 41 6 Remove the hinge cover see Removing the Hinge Cover on page 53 7 Remove the keyboard see Removing the Keyboard on page 57 8 Remove the display asse...

Page 96: ...system board This procedure assumes that you have completed the removal procedure Removing the System Board Assembly on page 95 1 Insert the left side of the system board into the base of the computer at an angle until the connectors on the system board are aligned with the holes on the base of the computer then carefully lower the system board into place 2 Replace the three M2 5 x 5 mm screws on ...

Page 97: ...e 39 11 Replace the hard drive see Replacing the Hard Drive on page 35 12 Replace any blanks you removed from the ExpressCard slot and the 8 in 1 card slot NOTICE Before turning on the computer replace all screws and ensure that no stray screws remain inside the computer Failure to do so may result in damage to the computer 13 Turn on the computer NOTE If you use a BIOS update program media to fla...

Page 98: ...98 System Board Assembly FILE LOCATION C Documents and Settings sarah_cook Desktop Tsing Ma SM A01 EN Source sysboard fm DELL CONFIDENTIAL PRELIMINARY 9 4 09 FOR PROOF ONLY ...

Page 99: ...age 29 2 Remove the hard drive cover See Removing the Hard Drive on page 33 for an illustration of the hard drive cover 3 Remove the WLAN card see Removing a WLAN Card on page 37 4 Remove the hinge cover see Removing the Hinge Cover on page 53 5 Remove the keyboard see Removing the Keyboard on page 57 6 Remove the display assembly see Removing the Display Assembly on page 65 7 Remove the palm rest...

Page 100: ...e follow the safety instructions that shipped with your computer This procedure assumes that you have completed the removal procedure Removing the Speaker Assembly on page 99 1 Align the guide holds in the speaker assembly with the guide posts on the base of the computer then lower the assembly into place 2 Replace the four M2 5 x 5 mm screws to secure the speaker assembly 1 M2 5 x 5 mm screws 2 2...

Page 101: ...g the Palm Rest on page 81 4 Replace the display assembly see Replacing the Display Assembly on page 67 5 Replace the keyboard see Replacing the Keyboard on page 58 6 Replace the hinge cover see Replacing the Hinge Cover on page 54 7 Replace the WLAN card see Replacing a WLAN Card on page 39 8 Replace the hard drive cover See Removing the Hard Drive on page 33 for an illustration of the hard drive...

Page 102: ...102 Speaker Assembly FILE LOCATION C Documents and Settings sarah_cook Desktop Tsing Ma SM A01 EN Source speaker fm DELL CONFIDENTIAL PRELIMINARY 9 4 09 FOR PROOF ONLY ...

Page 103: ...ion of the hard drive cover 3 Remove the WLAN card see Removing a WLAN Card on page 37 4 Remove the hinge cover see Removing the Hinge Cover on page 53 5 Remove the keyboard see Removing the Keyboard on page 57 6 Remove the display assembly see Removing the Display Assembly on page 65 7 Remove the palm rest see Removing the Palm Rest on page 79 8 Remove the internal card with Bluetooth wireless te...

Page 104: ... computer This procedure assumes that you have completed the removal procedure Removing the USB Daughter Card on page 103 1 Replace the M2 5 x 5 mm screw to secure the daughter card to the computer base 2 Connect the daughter card connector to the daughter card 3 Replace the internal card with Bluetooth wireless technology if installed see Removing the Card on page 87 4 Replace the palm rest see R...

Page 105: ...eplace the display assembly see Replacing the Display Assembly on page 67 6 Replace the keyboard see Replacing the Keyboard on page 58 7 Replace the hinge cover see Replacing the Hinge Cover on page 54 8 Replace the WLAN card see Replacing a WLAN Card on page 39 9 Replace the hard drive cover See Removing the Hard Drive on page 33 for an illustration of the hard drive cover ...

Page 106: ...106 USB Daughter Card FILE LOCATION C Documents and Settings sarah_cook Desktop Tsing Ma SM A01 EN Source daughcard fm DELL CONFIDENTIAL PRELIMINARY 9 4 09 FOR PROOF ONLY ...

Page 107: ...e Display Assembly on page 65 8 Remove the palm rest see Removing the Palm Rest on page 79 9 Disconnect the cable that secures the internal card with Bluetooth wireless technology to the system board see Removing the Card on page 87 10 Remove the optical drive see Removing the Optical Drive on page 91 11 Remove the system board see Removing the System Board Assembly on page 95 12 Remove the batter...

Page 108: ...AUTION Before you begin the following procedure follow the safety instructions that shipped with your computer NOTICE Ensure the battery latch assembly is properly oriented The indent for the screw should face up when installing the assembly This procedure assumes that you have completed the removal procedure Removing the Battery Latch Assembly on page 107 1 Ensure that the battery latch spring is...

Page 109: ...feel resistance check the alignment of the release button 5 Replace the system board see Replacing the System Board Assembly on page 96 6 Connect the cable that secures the internal card with Bluetooth wireless technology to the system board see Replacing the Card on page 88 7 Replace the optical drive see Replacing the Optical Drive on page 92 8 Replace the palm rest see Replacing the Palm Rest o...

Page 110: ...110 Battery Latch Assembly FILE LOCATION C Documents and Settings sarah_cook Desktop Tsing Ma SM A01 EN Source latch fm DELL CONFIDENTIAL PRELIMINARY 9 4 09 FOR PROOF ONLY ...

Page 111: ... WLAN card see Removing a WLAN Card on page 37 4 Remove the fan see Removing the Fan on page 41 5 Remove the hinge cover see Removing the Hinge Cover on page 53 6 Remove the keyboard see Removing the Keyboard on page 57 7 Remove the display assembly see Removing the Display Assembly on page 65 8 Remove the palm rest see Removing the Palm Rest on page 79 9 Remove the optical drive see Removing the ...

Page 112: ...removal procedure Removing the Coin Cell Battery on page 111 1 Connect the coin cell battery cable to the system board 2 Position the coin cell battery on the system board 3 Replace the system board see Replacing the System Board Assembly on page 96 4 Replace the optical drive see Replacing the Optical Drive on page 92 5 Replace the palm rest see Replacing the Palm Rest on page 81 6 Replace the di...

Page 113: ...oinbatt fm DELL CONFIDENTIAL PRELIMINARY 9 4 09 FOR PROOF ONLY 8 Replace the hinge cover see Replacing the Hinge Cover on page 54 9 Replace the fan see Replacing the Fan on page 42 10 Replace the WLAN card see Replacing a WLAN Card on page 39 11 Replace the hard drive see Replacing the Hard Drive on page 35 ...

Page 114: ...114 Coin Cell Battery FILE LOCATION C Documents and Settings sarah_cook Desktop Tsing Ma SM A01 EN Source coinbatt fm DELL CONFIDENTIAL PRELIMINARY 9 4 09 FOR PROOF ONLY ...

Page 115: ... the optical drive to open the drive tray 4 Place the BIOS update CD in the center of the drive tray then gently push to close the tray 5 Restart the computer 6 When the DELL logo appears press F12 immediately NOTE Keyboard failure may result when a key on the keyboard is held down for extended periods of time To avoid possible keyboard failure press and release F12 in even intervals until the Boo...

Page 116: ... so may cause system damage 1 Ensure that the AC adapter is connected to an electrical outlet that the main battery is properly installed and that a network cable is attached 2 Start the computer 3 Locate the latest BIOS update file for your computer at support dell com 4 Click Download Now to download the file 5 If the Export Compliance Disclaimer window appears click Yes I Accept this Agreement ...

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