16
Troubleshooting
FILE LOCATION:
C:\Documents and Settings\sarah_cook\Desktop\Tsing
Ma\SM\A01\EN\Source\trouble.fm
DELL CONFIDENTIAL – PRELIMINARY 9/4/09 - FOR PROOF ONLY
NOTE:
It is recommended that you select
Extended Test
to perform a more
thorough check of devices in the computer.
For any problem encountered during a test, a message appears with an error
code and a description of the problem. Write down the error code and
problem description exactly as it appears and follow the instructions on the
screen. If you cannot resolve the problem, contact Dell Support.
NOTE:
When contacting Dell Support, have your Service Tag ready. The Service
Tag for your computer is located at the top of each test screen.
The following tabs provide additional information for tests run from the
Custom Test or Symptom Tree option:
Option
Function
Express Test
Performs a quick test of devices in the
system. This typically can take 10 to 20
minutes.
NOTE:
The Express Test requires no interaction on your
part. Run Express Test first to increase the possibility of
tracing a problem quickly.
Extended Test
Performs a thorough check of devices in
the system. This typically can take an
hour or more.
NOTE:
The Extended Test periodically requires your input
to answer specific questions.
Custom Test
Use to test a specific device or
customize the tests to be run.
Symptom Tree
This option allows you to select tests
based on a symptom of the problem you
are having. This option lists the most
common symptoms.
Tab
Function
Results
Displays the results of the test
and any error conditions
encountered.
