Troubleshooting
23
FILE LOCATION:
C:\Documents and Settings\sarah_cook\Desktop\Tsing
Ma\SM\A01\EN\Source\trouble.fm
DELL CONFIDENTIAL – PRELIMINARY 9/4/09 - FOR PROOF ONLY
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
B
ACK
UP
YOUR
FILES
IMMEDIATELY
U
SE
A
VIRUS
-
SCANNING
PROGRAM
TO
CHECK
THE
HARD
DRIVE
,
FLOPPY
DISKS
,
C D
S
,
OR
D V D
S
S
AVE
AND
CLOSE
ANY
OPEN
FILES
OR
PROGRAMS
AND
SHUT
DOWN
YOUR
COMPUTER
THROUGH
THE
S
TART
MENU
Memory Problems
CAUTION:
Before you begin any of the procedures in this section, follow the
safety instructions that shipped with your computer.
I
F
YOU
RECEIVE
AN
INSUFFICIENT
MEMORY
MESSAGE
—
• Save and close any open files and exit any open programs you are not using to see if
that resolves the problem.
• See the software documentation for minimum memory requirements. If necessary,
install additional memory (see "Replacing a Memory Module" on page 51).
• Reseat the memory modules (see "Memory" on page 49) to ensure that your computer
is successfully communicating with the memory.
• Run the Dell Diagnostics (see "Dell Diagnostics" on page 12).
I
F
YOU
EXPERIENCE
OTHER
MEMORY
PROBLEMS
—
• Reseat the memory modules (see "Memory" on page 49) to ensure that your computer
is successfully communicating with the memory.
• Ensure that you are following the memory installation guidelines (see "Replacing a
• Ensure that the memory you are using is supported by your computer. For more
information about the type of memory supported by your computer, see the
Setup and
Quick Reference Guide
for your computer at
support.dell.com
.
• Run the Dell Diagnostics (see "Dell Diagnostics" on page 12).
Power Problems
CAUTION:
Before you begin any of the procedures in this section, follow the
safety instructions that shipped with your computer.
I
F
THE
POWER
LIGHT
IS
GREEN
AND
THE
COMPUTER
IS
NOT
RESPONDING
—
See