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Troubleshooting:Dell 1908FP-BLK Flat Panel Monitor User's Guide

file:///T|/htdocs/monitors/1908WFP/1908FPBL/en/ug/solve.htm[11/8/2012 12:10:51 PM]

To run the built-in diagnostics:

1.  Ensure that the screen is clean (no dust particles on the surface of the screen).

2.  Unplug the video cable(s) from the back of the computer or monitor. The monitor then goes into the self-test mode.

3.  Press and hold the 

 and 

 buttons on the front panel, simultaneously for 2 seconds. A gray screen appears.

4.  Carefully inspect the screen for abnormalities.

5.  Press the 

 

button on the front panel

 

again. The color of the screen changes to red.

6.  Inspect the display for any abnormalities.

7.  Repeat steps 5 and 6 to inspect the display in green, blue, and white colored screens.

The test is complete when the white screen appears. To exit, press the 

 button again. 

If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the monitor is functioning properly. Check the video card and computer.

Common Problems

The following table contains general information about common monitor problems you might encounter.

Common

Symptoms

What You Experience

Possible Solutions

No Video/Power

LED off

No picture, monitor is dead

Check connection integrity at the both ends of the video cable, verify that the monitor and

computer are plugged into a working electrical outlet, and that you have pressed the power

button.

No Video/Power

LED on

No picture or no brightness

Press the input select button in the front of the monitor and ensure the correct input source is

selected.

Increase brightness & contrast controls.

Perform monitor self-test feature check.

Check for bent or broken pins on the end of the video cable.

Reboot your computer and monitor.

Poor Focus

Picture is fuzzy, blurry, or ghosting

Push Auto Adjust button.

Adjust Phase and Clock controls via OSD.

Eliminate video extension cables.

Perform monitor reset.

Lower video resolution or increase font size.

Shaky/Jittery Video Wavy picture or fine movement

Push Auto Adjust button.

Adjust Phase and Clock controls via OSD.

Perform monitor reset.

Check environmental factors.

Relocate and test in another room.

Missing Pixels

LCD screen has spots

Cycle power on-off

These are pixels that are permanently off and this is a natural defect that occurs in LCD

technology.

Brightness

Problems

Picture too dim or too bright

Perform monitor reset.

Push Auto Adjust button.

Adjust brightness & contrast controls.

Geometric

Distortion

Screen not centered correctly

Perform monitor reset on "Position Settings Only".

Push Auto Adjust button.

Adjust the centering controls.

Ensure monitor is in proper video mode.

Horizontal/Vertical

Lines

Screen has one or more lines

Perform monitor reset.

Push Auto Adjust button.

Adjust Phase and Clock controls via OSD.

Perform monitor self-test feature check and determine if these lines are also in self-test

Summary of Contents for 1908FPb

Page 1: ...c All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell and the Dell logo are trademarks of Dell Inc Microsoft Windows are registered trademarks of Microsoft Corporation Adobe is a trademark of Adobe Systems Incorporated which may be registered in certain jurisdictions ENERGY STAR is a registered...

Page 2: ...t Features Identifying Parts and Controls Monitor Specifications Plug and Play Capability Maintenance Guidelines Package Contents Your monitor ships with the components shown below Ensure that you have received all the components and contact Dell if something is missing NOTE Some items may be optional and may not ship with your Monitor Some features or media may not be available in certain countri...

Page 3: ...splay measured diagonally 1280 x 1024 resolution plus full screen support for lower resolutions Tilt swivel vertical extension and rotate adjustment capabilities Removable pedestal and VESA 100 mm mounting holes for flexible mounting solutions Plug and play capability if supported by your system On Screen Display OSD adjustments for ease of set up and screen optimization Software and documentation...

Page 4: ...View with monitor stand 1 VESA mounting holes 100mm Behind attached VESA plate Use to mount the monitor 2 Barcode serial number label Refer to this label if you need to contact Dell for technical support 3 Security lock slot Use a security lock with the slot to help secure your monitor 4 Dell Soundbar mounting brackets Attach the optional Dell Soundbar 5 Regulatory rating label Lists the regulator...

Page 5: ...t the power cable 2 Dell Soundbar power connector Connect the power cord for the Soundbar optional 3 DVI connector Connect your computer DVI cable 4 VGA connector Connect your computer VGA cable 5 USB upstream connector Connect the USB cable that came with your monitor to the monitor and the computer Once this cable is connected you can use the USB connectors on the side and bottom of the monitor ...

Page 6: ...solution Specifications Horizontal scan range 30 kHz to 81 kHz automatic Vertical scan range 56 Hz to 76 Hz automatic Optimal preset resolution 1280 x 1024 at 60 Hz Highest preset resolution 1280 x 1024 at 75 Hz Video Supported Modes Video display capabilities DVI playback 480p 576p 720p Supports HDCP Preset Display Modes Display Mode Horizontal Frequency kHz Vertical Frequency Hz Pixel Clock MHz ...

Page 7: ...ressed 14 26 inches 362 6 mm Height Extended 19 39 inches 492 6 mm Width 16 15 inches 410 1 mm Depth 7 17 inches 182 0 mm Dimensions without stand Height 13 31 inches 338 1 mm Width 16 15 inches 410 1 mm Depth 2 59 inches 65 9 mm Stand dimensions Height Compressed 13 69 inches 347 7 mm Height Extended 15 39 inches 391 0 mm Width 13 29 inches 337 6 mm Depth 7 17 inches 182 0 mm Weight Weight with p...

Page 8: ...off mode Inactive Inactive Blanked Amber Less than 2 W Switch off Off Less than 1 W The OSD will only function in the normal operation mode When the menu or plus buttons are pressed in Active off mode one of the following messages will be displayed Analog Input In Power Save Mode Press Computer Power Button or Any Key on Keyboard or Move Mouse OR Digital Input In Power Save Mode Press Computer Pow...

Page 9: ...Max each port Low speed 1 5 Mbps 2 5W Max each port USB ports 1 upstream rear 4 downstream 2 on rear 2 on left side NOTE USB 2 0 capability requires 2 0 capable computer NOTE The USB interface of the monitor works ONLY when monitor is powered ON or in Power Save Mode Switching your monitor OFF and then ON would re enumerate its USB interface attached peripherals may take a few seconds to resume no...

Page 10: ...electrical outlet For best practices follow the instructions in the list below while unpacking cleaning or handling your monitor To clean your antistatic screen lightly dampen a soft clean cloth with water If possible use a special screen cleaning tissue or solution suitable for the antistatic coating Do not use benzene thinner ammonia abrasive cleaners or compressed air Use a lightly dampened war...

Page 11: ...lace the monitor on it 2 Fit the two tabs on the upper part of the stand to the groove on the back of the monitor 3 Press the stand till it snaps into place Connecting Your Monitor CAUTION Before you begin any of the procedures in this section follow the Safety Instructions To connect your monitor to the computer 1 Turn off your computer and disconnect the power cable 2 Connect either the white di...

Page 12: ...onitor User s Guide file T htdocs monitors 1908WFP 1908FPBL en ug setup htm 11 8 2012 12 10 33 PM Connecting the Blue VGA Cable CAUTION The graphics are used for the purpose of illustration only Appearance of the computer may vary Organizing the Cables ...

Page 13: ...ice other than Dell Soundbar 1 Working from the rear of the monitor attach the Dell Soundbar by aligning the two slots with the two tabs along the bottom rear of the monitor 2 Slide the Dell Soundbar to the left until it snaps into place 3 Connect the soundbar to the Dell Soundbar power connector See Bottom View for Details 4 Insert the lime green mini stereo plug from the rear of the Soundbar int...

Page 14: ... 10mm Refer to the instructions that come with the VESA compatible base mounting kit 1 Place the monitor panel on soft cloth or cushion on stable flat table 2 Remove the stand 3 Use a screwdriver to remove the four screws securing the plastic cover 4 Attach the mounting bracket from the wall mounting kit to the LCD 5 Mount the LCD on the wall by following the instructions that come with the base m...

Page 15: ...istics as they change Front panel Button Description Input select Use the Input Select button to select between two different video signals that may be connected to your monitor If both VGA and DVI cables are connected to one PC this monitor will display an image automatically just as long as a video signal is present in either VGA or DVI outputs When connecting one display to two PCs if using scr...

Page 16: ...ivate automatic setup and adjustment The following dialog appears on a black screen as the monitor self adjusts to the current input Auto Adjustment button allows the monitor to self adjust to the incoming video signal After using Auto Adjustment you can further tune your monitor by using the Pixel Clock Coarse Phase Fine controls in the OSD NOTE Auto Adjust does not occur if you press the button ...

Page 17: ...either proceed to another menu or exit the OSD menu the monitor automatically saves those changes The changes are also saved if you change the settings and then wait for the OSD menu to disappear Push the MENU button to open the OSD menu and display the main menu 1 Main Menu for Auto Detect Analog VGA Input Main Menu for Auto Detect Digital DVI Input or Main Menu for Analog VGA Input Main Menu for...

Page 18: ...r 5 Push MENU to enter the slide bar and then use the and buttons according to the indicators on the menu to make your changes 6 Push the MENU button once to return to the main menu to select another option or push the MENU button two or three times to exit from the OSD menu Icon Menu and Submenus Description Exit Select to exit the Main menu Brightness Contrast Brightness adjusts the luminance of...

Page 19: ...s the monitor self adjusts to the current input Auto Adjustment allows the monitor to self adjust to the incoming video signal After using Auto Adjustment you can further tune your monitor by using the Pixel Clock Coarse and Phase Fine controls under Image Settings NOTE In most cases Auto Adjust produces the best image for your configuration Image settings The Phase and Pixel Clock adjustments all...

Page 20: ...or setting is typically used for color intensive applications photograph image editing multimedia movies etc User Preset User Preset Use the plus and minus buttons to increase or decrease each of the three colors R G B independently in single digit increments from 0 to 100 OSD Settings Adjust the settings for the OSD including the location the amount of time the menu remains on screen and the rota...

Page 21: ...When the OSD is locked pressing the menu button takes the user directly to the OSD settings menu with OSD Lock selected Select No to unlock and allow user access to all applicable settings NOTE You can also lock or unlock the OSD by pushing and holding the Menu button for 15 seconds Language Select to have the OSD display in one of five languages English French Spanish German or Japanese NOTE The ...

Page 22: ...to their original factory settings and set the default setting for Normal Preset All settings Change all the user adjustable settings including color position brightness contrast and OSD hold time to the factory defaults The language of the OSD does not change IR This feature will help reduce minor cases of image retention Enable LCD Conditioning If an image appears to be stuck on the monitor sele...

Page 23: ...and optimum performance of your monitor keep this feature enabled NOTE If user select Disable display Warning message box as below Select Yes disable DDC CI and return to Factory Reset menu Warning message time out in 20 sec OSD Warning Messages One of the following warning messages may appear on the screen indicating that the monitor is out of synchronization or or This means that the monitor can...

Page 24: ...024 as an option you may need to update your graphics driver Depending on your computer complete one of the following procedures If you have a Dell desktop or portable computer support dell com enter your service tag and download the latest driver for your graphics card If you are using a non Dell computer portable or desktop Go to the support site for your computer and download the latest graphic...

Page 25: ... 11 8 2012 12 10 47 PM 1 Power volume control 2 Power indicator 3 Headphone connectors Using the Tilt Swivel and Vertical Extension Tilt Swivel With the built in pedestal you can tilt and or swivel the monitor for the most comfortable viewing angle NOTE Stand is detached and extended when the monitor is shipped from the factory ...

Page 26: ...ug operate htm 11 8 2012 12 10 47 PM Vertical Extension Stand extends vertically up to 130mm Changing the Rotation of Your Monitor Before you rotate the monitor your monitor should either be vertically extended Vertical Extension or titled Tilt to avoid hitting the bottom edge of the monitor Back to Contents Page ...

Page 27: ...Operating the Monitor Dell 1908FP BLK Flat Panel Monitor User s Guide file T htdocs monitors 1908WFP 1908FPBL en ug operate htm 11 8 2012 12 10 47 PM ...

Page 28: ...connector and the Analog blue connector cables from the back of computer 3 Turn on the monitor NOTE The floating dialog box should appear on screen against a black background if the monitor cannot sense a video signal and is working correctly While in self test mode the power LED remains blue Also depending upon the selected input one of the dialogs shown below will continuously scroll through the...

Page 29: ...rking electrical outlet and that you have pressed the power button No Video Power LED on No picture or no brightness Press the input select button in the front of the monitor and ensure the correct input source is selected Increase brightness contrast controls Perform monitor self test feature check Check for bent or broken pins on the end of the video cable Reboot your computer and monitor Poor F...

Page 30: ...y Settings select Enable LCD Conditioning Using this option may take several hours before the image is eliminated NOTE Image Burn in is not covered by your warranty Product Specific Problems Specific Symptoms What You Experience Possible Solutions Screen image is too small Image is centered on screen but does not fill entire viewing area Perform monitor reset on All Settings Cannot adjust the moni...

Page 31: ...lean and reseat the audio line in plug Troubleshoot the computer s sound card Test the Soundbar using another audio source i e portable CD player Distorted Sound Other audio source is used Clear any obstructions between the Soundbar and the user Confirm that the audio line in plug is completely inserted into the jack of the audio source Decrease the volume of the audio source Turn the Power Volume...

Page 32: ... regulatory compliance website located at http www dell com regulatory_compliance Contacting Dell For customers in the United States call 800 WWW DELL 800 999 3355 NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Avail...

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