Jobs do not print
These are possible solutions. Try one or more of the following:
M
AKE
SURE
THE
PRINTER
IS
READY
TO
Make sure
Ready
or
Power Saver
appears on the display before sending a job to print.
C
HECK
TO
SEE
IF
THE
STANDARD
EXIT
BIN
IS
FULL
Remove the stack of paper from the standard exit bin.
C
HECK
TO
SEE
IF
THE
PAPER
TRAY
IS
EMPTY
Load paper in the tray.
M
AKE
SURE
THE
CORRECT
PRINTER
SOFTWARE
IS
INSTALLED
•
Verify that you are using the correct printer software.
•
If you are using a USB port, make sure you are running a supported operating system and using compatible
printer software.
M
AKE
SURE
THE
INTERNAL
SERVER
IS
INSTALLED
PROPERLY
AND
WORKING
•
Make sure the internal print server is properly installed and that the printer is connected to the network.
•
Print a network setup page and check that the status shows Connected. If the status is Not Connected, check
the network cables, and then try printing the network setup page again. Contact your system support person
to make sure the network is functioning correctly.
M
AKE
SURE
YOU
ARE
USING
A
RECOMMENDED
USB,
SERIAL
,
OR
E
THERNET
CABLE
For more information contact the place where you bought the printer.
M
AKE
SURE
PRINTER
CABLES
ARE
SECURELY
CONNECTED
Check the cable connections to the printer and print server to make sure they are secure.
For more information, see the setup documentation that came with the printer.
Confidential and other held jobs do not print
These are possible solutions. Try one or more of the following:
P
ARTIAL
JOB
,
NO
JOB
,
OR
BLANK
PAGES
The print job may contain a formatting error or invalid data.
•
Delete the print job, and then print it again.
•
For PDF documents, recreate the PDF and then print it again.
Troubleshooting
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