Dell Alienware 15, Service Manual

Page 1: ...Alienware 15 Service Manual Computer Model Alienware 15 Regulatory Model P42F Regulatory Type P42F001 ...

Page 2: ...problem WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2015 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their res...

Page 3: ...ter 15 Removing the base panel 16 Procedure 16 Replacing the base panel 19 Procedure 19 Removing the memory modules 20 Prerequisites 20 Procedure 20 Replacing the memory modules 22 Procedure 22 Post requisites 23 Removing the solid state drives 24 Prerequisites 24 Procedure 24 Replacing the solid state drives 26 Procedure 26 Post requisites 26 ...

Page 4: ...less card 33 Prerequisites 33 Procedure 33 Replacing the wireless card 35 Procedure 35 Post requisites 35 Removing the palm rest 36 Prerequisites 36 Procedure 36 Replacing the palm rest 43 Procedure 43 Post requisites 43 Removing the touch pad 44 Prerequisites 44 Procedure 44 Replacing the touch pad 48 Procedure 48 Post requisites 48 ...

Page 5: ...6 Prerequisites 56 Procedure 56 Replacing the power button board 59 Procedure 59 Post requisites 59 Removing the status light board 60 Prerequisites 60 Procedure 61 Replacing the status light board 63 Procedure 63 Post requisites 63 Removing the I O board 64 Prerequisites 64 Procedure 64 Replacing the I O board 66 Procedure 66 Post requisites 66 ...

Page 6: ...1 Prerequisites 71 Procedure 71 Replacing the front AlienFX LED board 73 Procedure 73 Post requisites 73 Removing the hinge covers 74 Prerequisites 74 Procedure 74 Replacing the hinge covers 76 Procedure 76 Post requisites 76 Removing the display assembly 77 Prerequisites 77 Procedure 77 Replacing the display assembly 81 Procedure 81 Post requisites 81 ...

Page 7: ...8 Prerequisites 88 Procedure 88 Replacing the display panel 91 Procedure 91 Post requisites 91 Removing the display hinges 92 Prerequisites 92 Procedure 92 Replacing the display hinges 94 Procedure 94 Post requisites 94 Removing the display back cover 95 Prerequisites 95 Procedure 95 Replacing the display back cover 98 Procedure 98 Post requisites 98 ...

Page 8: ...03 Procedure 103 Replacing the Alienware AlienHead LED board 106 Procedure 106 Post requisites 106 Removing the display panel AlienFX LEDs 107 Prerequisites 107 Procedure 108 Replacing the display panel AlienFX LEDs 110 Procedure 110 Post requisites 110 Removing the logo board 111 Prerequisites 111 Procedure 111 Replacing the logo board 113 Procedure 113 Post requisites 113 ...

Page 9: ...y 120 Prerequisites 120 Procedure 120 Replacing the heat sink assembly 122 Procedure 122 Post requisites 122 Removing the fans 123 Prerequisites 123 Procedure 123 Replacing the fans 125 Procedure 125 Post requisites 125 Removing the power adapter port 126 Prerequisites 126 Procedure 126 Replacing the power adapter port 128 Procedure 128 Post requisites 128 ...

Page 10: ...y 135 Procedure 135 Post requisites 135 Removing the computer base 136 Prerequisites 136 Procedure 136 Replacing the computer base 138 Procedure 138 Post requisites 138 BIOS setup program 139 Overview 139 Entering BIOS setup program 139 BIOS setup program options 139 Boot sequence 145 Boot options 145 Changing boot sequence for the current boot 146 Changing boot sequence for future boots 146 Flash...

Page 11: ...Getting help and contacting Alienware 149 Self help resources 149 Contacting Alienware 149 ...

Page 12: ...ck or tap Start Shut down NOTE If you are using a different operating system see the documentation of your operating system for shut down instructions 3 Disconnect your computer and all attached devices from their electrical outlets 4 Disconnect all cables such as telephone cables network cables and so on from your computer 5 Disconnect all attached devices and peripherals such as keyboard mouse m...

Page 13: ...uctions that shipped with the product or at dell com regulatory_compliance CAUTION Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate static electricity which could harm internal components CAUTION When you disconnect a cable pull...

Page 14: ... Philips screwdriver Plastic scribe 14 ...

Page 15: ...e sure that no stray screws remain inside your computer 2 Connect any external devices peripherals and cables you removed before working on your computer 3 Replace any media cards discs and any other parts that you removed before working on your computer 4 Connect your computer and all attached devices to their electrical outlets 5 Turn on your computer 15 ...

Page 16: ...our computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at dell com regulatory_compliance Procedure 1 Close the display and turn the computer over 2 Loosen the captive screws that secure the base panel to the computer base 3 Using a plastic scribe gently release the tabs that secure the base panel to the comp...

Page 17: ...4 Slide and remove the base panel from the computer base 1 computer base 2 captive screws 2 3 base panel 4 plastic scribe 17 ...

Page 18: ...connect the battery cable from the system board 1 battery cable 6 Turn the computer over and open the display as far as possible 7 Press and hold the power button for 4 seconds to ground the system board 18 ...

Page 19: ...uctions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at dell com regulatory_compliance Procedure 1 Close the display and turn the computer over 2 Connect the battery cable to the system board 3 Slide the tabs on the base panel into the slots on the computer base and snap the base panel into place 4 Tighten the captive screws that secu...

Page 20: ...ter After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at dell com regulatory_compliance Prerequisites Remove the base panel Procedure 1 Using your fingertips carefully spread apart the securing clips on each end of the memory module slot until the memory module pops up 20 ...

Page 21: ...2 Slide and remove the memory module from the memory module slot 1 securing clips 2 2 memory modules 2 3 memory module slot 21 ...

Page 22: ...w the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at dell com regulatory_compliance Procedure 1 Align the notch on the memory module with the tab on the memory module slot 22 ...

Page 23: ...ngle and press the memory module down until it clicks into place NOTE If you do not hear the click remove the memory module and reinstall it 1 securing clips 2 2 notch 3 tab 4 memory modules 2 5 memory module slot Post requisites Replace the base panel 23 ...

Page 24: ... in After working inside your computer For more safety best practices see the Regulatory Compliance home page at dell com regulatory_compliance CAUTION Solid state drives are fragile Exercise care when handling the hard drive CAUTION To avoid data loss do not remove the solid state drive while the computer is in sleep or on state Prerequisites Remove the base panel Procedure 1 Remove the screw tha...

Page 25: ...2 Slide and remove the solid state drive from the solid state drive slot 1 screw 2 solid state drive slot 3 solid state drives 2 25 ...

Page 26: ... your computer For more safety best practices see the Regulatory Compliance home page at dell com regulatory_compliance CAUTION Solid state drives are fragile Exercise care when handling the hard drive Procedure 1 Slide the solid state drive into the solid state drive slot 2 Align the screw hole on the solid state drive with the screw hole on the computer base 3 Replace the screw that secures the ...

Page 27: ...g inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at dell com regulatory_compliance CAUTION Hard drives are fragile Exercise care when handling the hard drive CAUTION To avoid data loss do not remove the hard drive while the computer is in sleep or on state Prerequisites Remove the base panel ...

Page 28: ...yboard cable 3 keyboard backlight cable 4 routing guides 3 5 hard drive assembly 6 computer base 2 Remove the screws that secure the hard drive assembly to the computer base 3 Using the pull tab disconnect the hard drive cable from the system board 4 Note the hard drive cable routing and remove the cable from the routing guides on the computer base 28 ...

Page 29: ...ft and slide the hard drive assembly off the computer base 1 pull tab 2 hard drive cable 3 screws 4 4 hard drive assembly 6 Remove the screws that secure the hard drive bracket to the hard drive assembly 29 ...

Page 30: ...7 Lift the hard drive bracket off the hard drive assembly 1 hard drive assembly 2 hard drive bracket 3 screws 4 30 ...

Page 31: ...8 Disconnect the interposer from the hard drive 1 interposer 2 hard drive 31 ...

Page 32: ...rive 2 Align the screw holes on the hard drive bracket with the screw holes on the hard drive assembly 3 Replace the screws that secure the hard drive bracket to the hard drive assembly 4 Slide the hard drive assembly under the tab on the computer base and align the screw holes on the hard drive assembly with the screw holes on the computer base 5 Replace the screws that secure the hard drive asse...

Page 33: ...ur computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at dell com regulatory_compliance Prerequisites Remove the base panel Procedure 1 Remove the screw that secures the wireless card bracket to the system board 2 Lift the wireless card bracket off the wireless card 3 Disconnect the antenna cables from the w...

Page 34: ...4 Lift and slide the wireless card out of the wireless card slot 1 antenna cables 2 2 wireless card bracket 3 screw 4 wireless card 5 wireless card slot 6 tabs 2 7 notches 2 34 ...

Page 35: ...es under it 1 Align the notches on the wireless card with the tabs on the wireless card slot 2 Slide the wireless card at an angle into the wireless card slot 3 Connect the antenna cables to the wireless card A label at the tip of the antenna cables indicates color scheme for the wireless card supported by your computer Connectors on the wireless card Antenna cable sticker color Auxiliary White Ma...

Page 36: ...your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at dell com regulatory_compliance Prerequisites 1 Remove the base panel 2 Remove the memory modules 3 Remove the solid state drives Procedure 1 Remove the keyboard cable keyboard backlight cable and macro keys cable from the routing guides on the comput...

Page 37: ...e keyboard backlight cable keyboard cable macro keys cable and macro keys backlight cable from the system board 1 keyboard backlight cable 2 routing guides 3 3 latches 4 4 keyboard cable 5 macro keys backlight cable 6 macro keys cable 37 ...

Page 38: ...at secure the palm rest assembly to the computer base 1 screws 15 2 computer base 4 Turn the computer over and open the display as far as possible 5 Lift the computer base and rest the display on a clean and flat surface 38 ...

Page 39: ...he release hole to release it from the tabs on the computer base 1 palm rest assembly 2 computer base 3 release hole 7 Place the computer in an upright position 8 Using a plastic scribe pry up along the edges of the palm rest assembly 39 ...

Page 40: ...ble keyboard backlight cable macro keys cable and macro keys backlight cable from the slot on the computer base 1 palm rest assembly 2 plastic scribe 10 Carefully turn the palm rest assembly over and disconnect the power button board cable from the system board 40 ...

Page 41: ...ower button board cable 12 Turn the palm rest assembly over 13 Follow the procedure from step 1 to step 6 in Removing the keyboard 14 Follow the procedure from step 1 to step 4 in Removing the power button board 15 Follow the procedure from step 1 to step 3 in Removing the status light board 41 ...

Page 42: ...16 Follow the procedure from step 1 to step 5 in Removing the touch pad 1 palm rest assembly 42 ...

Page 43: ...step 7 in Replacing the keyboard 5 Connect the power button board cable to the system board 6 Carefully turn the palm rest assembly over and slide the keyboard cable keyboard backlight cable macro keys cable and macro keys backlight cable into the slot on the computer base 7 Align the palm rest assembly on the computer base and snap it into place 8 Close the display and turn the computer over 9 Re...

Page 44: ...ng inside your computer For more safety best practices see the Regulatory Compliance home page at dell com regulatory_compliance Prerequisites 1 Remove the base panel 2 Remove the memory modules 3 Remove the solid state drives 4 Follow the procedure from step 1 to step 12 in Removing the palm rest Procedure 1 Lift the latches and disconnect the touch pad cable and touch pad buttons cable from the ...

Page 45: ...3 Remove the screws that secure the touch pad bracket to the palm rest assembly 1 latches 2 2 touch pad cable 3 touch pad buttons cable 4 screws 5 5 touch pad bracket 45 ...

Page 46: ...4 Release the tabs that secure the touch pad bracket to the palm rest assembly and lift the touch pad bracket off the palm rest assembly 1 touch pad bracket 2 palm rest assembly 3 tabs 4 46 ...

Page 47: ...5 Lift the touch pad off the palm rest assembly 1 palm rest assembly 2 touch pad 47 ...

Page 48: ... palm rest assembly place the touch pad on the palm rest assembly 2 Align the screw holes on the touch pad bracket with the screw holes on the palm rest assembly and snap the touch pad bracket into place 3 Replace the screws that secure the touch pad bracket to the palm rest assembly 4 Adhere the touch pad cable to the touch pad 5 Slide the touch pad cable and touch pad buttons cable into the touc...

Page 49: ...tions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at dell com regulatory_compliance Prerequisites 1 Remove the base panel 2 Remove the memory modules 3 Remove the solid state drives 4 Follow the procedure from step 1 to step 11 in Removing the palm rest Procedure 1 Lift the latches and disconnect the touch pad cable and the status li...

Page 50: ...2 Note the touch pad cable and status light cable routings and peel off the cables from the keyboard bracket 1 latches 2 2 touch pad cable 3 status light cable 4 keyboard bracket 50 ...

Page 51: ...3 Remove the screws that secure the keyboard bracket to the palm rest assembly 1 keyboard bracket 2 screws 8 51 ...

Page 52: ...4 Lift the keyboard bracket at an angle and remove it from the tabs on the palm rest assembly 1 keyboard bracket 2 palm rest assembly 3 tabs 3 52 ...

Page 53: ...5 Remove the screws that secure the keyboard to the palm rest assembly 1 keyboard 2 screws 2 53 ...

Page 54: ...6 Lift the keyboard at an angle and remove it from the tabs on the palm rest assembly 1 palm rest assembly 2 keyboard 3 tabs 5 54 ...

Page 55: ...s on the keyboard with the screw holes on the palm rest assembly 3 Replace the screws that secure the keyboard to the palm rest assembly 4 Align the screw holes on the keyboard bracket with the screw holes on the palm rest assembly and snap the keyboard bracket into place 5 Replace the screws that secure the keyboard bracket to the palm rest assembly 6 Adhere the touch pad cable and status light c...

Page 56: ...instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at dell com regulatory_compliance Prerequisites 1 Remove the base panel 2 Remove the memory modules 3 Remove the solid state drives 4 Follow the procedure from step 1 to step 12 in Removing the palm rest Procedure 1 Lift the latches and disconnect the touch pad cable and status...

Page 57: ...e power button board cable from the power button board 1 power button board cable 2 latches 2 3 touch pad cable 4 status light cable 3 Remove the screws that secure the power button board to the palm rest assembly 57 ...

Page 58: ...4 Lift the power button board off the palm rest assembly 1 palm rest assembly 2 power button board 3 screws 2 58 ...

Page 59: ...ulatory_compliance Procedure 1 Align the screw holes on the power button board with the screw holes on the palm rest assembly 2 Replace the screws that secure the power button board to the palm rest assembly 3 Slide the touch pad cable and status light cable into the power button board and press down on the latches to secure the cables 4 Connect the power button board cable to the power button boa...

Page 60: ...ur computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at dell com regulatory_compliance Prerequisites 1 Remove the base panel 2 Remove the memory modules 3 Remove the solid state drives 4 Follow the procedure from step 1 to step 12 in Removing the palm rest 60 ...

Page 61: ...he latch and disconnect the status light board cable from the status light board 1 latch 2 status light board cable 3 status light board 2 Remove the screws that secure the status light board to the palm rest assembly 61 ...

Page 62: ...3 Lift the status light board off the palm rest assembly 1 screws 2 2 status light board 3 palm rest assembly 62 ...

Page 63: ...tory Compliance home page at dell com regulatory_compliance Procedure 1 Align the screw holes on the status light board with the screw holes on the palm rest assembly 2 Replace the screws that secure the status light board to the palm rest assembly 3 Slide the status light board cable into the status light board and press down on the latch to secure the cable Post requisites 1 Follow the procedure...

Page 64: ...r working inside your computer For more safety best practices see the Regulatory Compliance home page at dell com regulatory_compliance Prerequisites 1 Remove the base panel 2 Remove the memory module 3 Remove the solid state drives 4 Follow the procedure from step 1 to step 11 in Removing the palm rest Procedure 1 Lift the latch and disconnect the I O board cable from the I O board 2 Remove the s...

Page 65: ...3 Lift the I O board off the computer base 1 screws 2 2 I O board 3 computer base 4 latch 5 I O board cable 65 ...

Page 66: ...ices see the Regulatory Compliance home page at dell com regulatory_compliance Procedure 1 Align the screw holes on the I O board with the screw holes on the computer base 2 Replace the screws that secure the I O board to the computer base 3 Slide the I O board cable into the I O board and press down on the latch to secure the cable Post requisites 1 Follow the procedure from step 5 to step 11 in ...

Page 67: ... working inside your computer For more safety best practices see the Regulatory Compliance home page at dell com regulatory_compliance Prerequisites 1 Remove the base panel 2 Remove the memory modules 3 Remove the solid state drives 4 Follow the procedure from step 1 to step 11 in Removing the palm rest Procedure 1 Disconnect the speaker cable from the system board 2 Peel of the tape and disconnec...

Page 68: ...t AlienFX LED cable routing and peel off the cable from the battery 1 speaker cable 2 tape 3 front AlienFX LED cable 4 speakers 2 4 Remove the speaker cable from the routing guides on the battery and computer base 68 ...

Page 69: ...5 Lift the speakers along with its cable off the computer base 1 routing guides 6 2 speaker cable 3 battery 4 computer base 5 speakers 2 69 ...

Page 70: ...dell com regulatory_compliance Procedure 1 Using the alignment posts place the speakers on the computer base 2 Route the speaker cable through the routing guides on the battery and computer base 3 Adhere the front AlienFX LED cable to the battery 4 Connect the front AlienFX LED cable to the system board and secure it with the tape 5 Connect the speaker cable to the system board Post requisites 1 F...

Page 71: ...see the Regulatory Compliance home page at dell com regulatory_compliance Prerequisites 1 Remove the base panel 2 Remove the memory modules 3 Remove the solid state drives 4 Follow the procedure from step 1 to step 11 in Removing the palm rest Procedure 1 Remove the screws that secure the front AlienFX LED boards to the computer base 2 Lift the front AlienFX LED boards and disconnect the front Ali...

Page 72: ...4 Lift the front AlienFX LED boards of the tubes 1 front AlienFX LED board cables 2 2 screws 4 3 front AlienFX LED boards 2 4 tubes 2 5 computer base 72 ...

Page 73: ...ocedure 1 Align the screw holes on the front AlienFX LED boards with the screw holes on the tubes 2 Replace the screws that secure the front AlienFX LED boards to the tubes 3 Connect the front AlienFX LED board cables to the front AlienFX LED boards 4 Align the screw holes on the front AlienFX LED boards with the screw holes on the computer base 5 Replace the screws that secure the front AlienFX L...

Page 74: ...ructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at dell com regulatory_compliance Prerequisites 1 Remove the base panel 2 Remove the memory modules 3 Remove the solid state drives 4 Follow the procedure from step 1 to step 11 in Removing the palm rest Procedure 1 Remove the screws that secure the hinge covers to the computer bas...

Page 75: ...3 Remove the hinge covers from the computer base 1 display assembly 2 screws 2 3 hinge covers 2 4 computer base 75 ...

Page 76: ... For more safety best practices see the Regulatory Compliance home page at dell com regulatory_compliance Procedure 1 Align the screw holes on the hinge covers with the screw holes on the computer base and snap the hinge covers into place 2 Replace the screws that secure the hinge covers to the computer base Post requisites 1 Follow the procedure from step 5 to step 11 in Replacing the palm rest 2...

Page 77: ...de your computer For more safety best practices see the Regulatory Compliance home page at dell com regulatory_compliance Prerequisites 1 Remove the base panel 2 Remove the memory modules 3 Remove the solid state drives 4 Remove the wireless card 5 Follow the procedure from step 1 to step 11 in Removing the palm rest 6 Remove the hinge covers Procedure 1 Close the display and turn the computer ove...

Page 78: ... and open the display as far as possible 5 Carefully remove the antenna cables through the slot on the computer base 6 Peel off the adhesive tape that secures the antenna cables to the system board 7 Remove the antenna cables from the routing guide on the display hinges 8 Lift the latch and disconnect the display cable from the system board 78 ...

Page 79: ...he system board and remove it from the routing guide on the display hinges 1 display cable 2 latch 3 computer base 4 routing guides 2 5 antenna cables 2 6 adhesive tapes 2 7 logo board cable 10 Remove the screws that secure the display assembly to the computer base 79 ...

Page 80: ...11 Lift the display assembly off the computer base 1 display assembly 2 screws 4 3 computer base 80 ...

Page 81: ...on the display hinge 4 Connect the logo board cable to the system board and secure it with the tape 5 Slide the display cable into the system board and press down on the latch to secure the cable 6 Route the antenna cables through the routing guide on the display hinges 7 Adhere the adhesive tape that secure the antenna cables to the system board 8 Slide the antenna cables through the slot on the ...

Page 82: ...4 Replace the solid state drives 5 Replace the memory modules 6 Replace the base panel 82 ...

Page 83: ...nside your computer For more safety best practices see the Regulatory Compliance home page at dell com regulatory_compliance Prerequisites 1 Remove the base panel 2 Remove the memory modules 3 Remove the solid state drives 4 Remove the wireless card 5 Follow the procedure from step 1 to step 11 in Removing the palm rest 6 Remove the hinge covers 7 Remove the display assembly Procedure 1 Using your...

Page 84: ...2 Carefully lift the display bezel and turn it over 1 display bezel 3 Lift the latches and disconnect the display board cables from the logo board 84 ...

Page 85: ...4 Peel off the adhesive tape and disconnect the logo board cable from the logo board 1 logo board 2 display board cables 3 3 adhesive tape 4 logo board cable 85 ...

Page 86: ...5 Follow the procedure from step 1 to step 2 in Removing the logo board 1 display bezel 86 ...

Page 87: ...ep 1 to step 2 in Replacing the logo board 2 Connect the logo board cable to the logo board and secure it with the adhesive tape 3 Slide the display board cables into the logo board and press down on the latches to secure the cables 4 Carefully turn the display bezel over 5 Align the display bezel with the display back cover and gently snap the display bezel into place Post requisites 1 Replace th...

Page 88: ...best practices see the Regulatory Compliance home page at dell com regulatory_compliance Prerequisites 1 Remove the base panel 2 Remove the memory modules 3 Remove the solid state drives 4 Remove the wireless card 5 Follow the procedure from step 1 to step 11 in Removing the palm rest 6 Remove the hinge covers 7 Remove the display assembly 8 Follow the procedure from step 1 to step 4 in Removing t...

Page 89: ...2 Gently lift the display panel and turn it over 1 screws 4 2 display back cover 3 display panel 3 Lift the latch and disconnect the display cable from the display panel 89 ...

Page 90: ...4 Lift the display panel off the display back cover 1 display panel 2 latch 3 display cable 4 display back cover 90 ...

Page 91: ...play cable into the display panel and press down on the latch to secure the cable 2 Turn the display panel over 3 Align the screw holes on the display panel with the screw holes on the display back cover 4 Replace the screws that secure the display panel to the display back cover Post requisites 1 Follow the procedure from step 2 to step 5 in Replacing the display bezel 2 Replace the display assem...

Page 92: ...best practices see the Regulatory Compliance home page at dell com regulatory_compliance Prerequisites 1 Remove the base panel 2 Remove the memory modules 3 Remove the solid state drives 4 Remove the wireless card 5 Follow the procedure from step 1 to step 11 in Removing the palm rest 6 Remove the hinge covers 7 Remove the display assembly 8 Follow the procedure from step 1 to step 4 in Removing t...

Page 93: ...2 Lift the display hinges off the display assembly 1 display hinges 2 2 screws 6 3 display back cover 93 ...

Page 94: ...age at dell com regulatory_compliance Procedure 1 Align the screw holes on the display hinges with the screw holes on the display back cover 2 Replace the screws that secure the display hinges to the display back cover Post requisites 1 Follow the procedure from step 2 to step 5 in Replacing the display bezel 2 Replace the display assembly 3 Replace the hinge covers 4 Follow the procedure from ste...

Page 95: ...e at dell com regulatory_compliance Prerequisites 1 Remove the base panel 2 Remove the memory modules 3 Remove the solid state drives 4 Remove the wireless card 5 Follow the procedure from step 1 to step 11 in Removing the palm rest 6 Remove the hinge covers 7 Remove the display assembly 8 Follow the procedure from step 1 to step 4 in Removing the display bezel 9 Remove the display panel 10 Remove...

Page 96: ...lay board and camera cable from the display back cover 1 display back cover 2 display board and camera cable 3 routing guides 3 3 Follow the procedure from step 1 to step 4 in Removing the Alienware AlienHead LED board 96 ...

Page 97: ...4 Follow the procedure from step 1 to step 4 in Removing the display panel AlienFX LEDs 1 display back cover 97 ...

Page 98: ...3 in Replacing the Alienware AlienHead LED board 3 Follow the procedure from step 1 to step 3 in Replacing the display panel AlienFX LEDs 4 Adhere the display board and camera cable to the display back cover 5 Route the display board cable through the routing guides on the display back cover Post requisites 1 Replace the camera 2 Replace the display hinges 3 Replace the display panel 4 Follow the ...

Page 99: ... computer For more safety best practices see the Regulatory Compliance home page at dell com regulatory_compliance Prerequisites 1 Remove the base panel 2 Remove the memory modules 3 Remove the solid state drives 4 Remove the wireless card 5 Follow the procedure from step 1 to step 11 in Removing the palm rest 6 Remove the hinge covers 7 Remove the display assembly 8 Follow the procedure from step...

Page 100: ...Procedure 1 Peel off the tape that secures the camera cable to the camera and disconnect the camera cable from the camera module 1 tape 2 camera module 3 camera cable 4 display back cover 100 ...

Page 101: ...2 Note the location of the camera module and pry it off the display back cover using a plastic scribe 1 camera module 2 plastic scribe 3 display back cover 101 ...

Page 102: ...iance Procedure 1 Using the alignment posts adhere the camera module to the display back cover 2 Connect the camera cable to the camera module and adhere the tape that secures the camera cable to the camera module Post requisites 1 Replace the display panel 2 Follow the procedure from step 2 to step 5 in Replacing the display bezel 3 Replace the display assembly 4 Replace the hinge covers 5 Follow...

Page 103: ...at dell com regulatory_compliance Prerequisites 1 Remove the base panel 2 Remove the memory modules 3 Remove the solid state drives 4 Remove the wireless card 5 Follow the procedure from step 1 to step 11 in Removing the palm rest 6 Remove the hinge covers 7 Remove the display assembly 8 Follow the procedure from step 1 to step 4 in Removing the display bezel 9 Remove the display panel 10 Follow t...

Page 104: ...g and peel off the cable from the display back cover 1 Alienware AlienHead LED cable 2 tape 3 display back cover 3 Note the location of the Alienware AlienHead LED board and peel off the Alienware AlienHead LED board from the display back cover 104 ...

Page 105: ...4 Lift Alienware AlienHead LED board along with its cable off the display back cover 1 Alienware AlienHead LED cable 2 Alienware AlienHead LED board 3 display back cover 105 ...

Page 106: ... display back cover 2 Route the Alienware AlienHead LED cable on the display back cover and adhere it to the display back cover 3 Adhere the tape that secures the Alienware AlienHead LED board to the display back cover Post requisites 1 Follow the procedure from step 4 to step 5 in Replacing the display back cover 2 Replace the display panel 3 Follow the procedure from step 2 to step 5 in Replacin...

Page 107: ...practices see the Regulatory Compliance home page at dell com regulatory_compliance Prerequisites 1 Remove the base panel 2 Remove the memory modules 3 Remove the solid state drives 4 Remove the wireless card 5 Follow the procedure from step 1 to step 11 in Removing the palm rest 6 Remove the hinge covers 7 Remove the display assembly 8 Follow the procedure from step 1 to step 4 in Removing the di...

Page 108: ...k cover 1 display back cover 2 display panel AlienFX LED cables 2 3 tapes 2 2 Note the routing of the display panel AlienFX LED cables and peel off the cables from the display back cover 3 Note the location of the display panel AlienFX LEDs and peel off the LEDs from the display back cover 108 ...

Page 109: ...4 Lift the display panel AlienFX LEDs along with the cables off the display back cover 1 display back cover 2 display panel AlienFX LED cables 2 3 display panel AlienFX LEDs 2 109 ...

Page 110: ...y back cover 2 Route the display panel AlienFX LED cables on the display back cover and adhere the cables to the display back cover 3 Adhere the tapes that secure the display panel AlienFX LEDs to the display back cover Post requisites 1 Follow the procedure from step 4 to step 5 in Replacing the display back cover 2 Replace the display panel 3 Follow the procedure from step 2 to step 5 in Replaci...

Page 111: ... best practices see the Regulatory Compliance home page at dell com regulatory_compliance Prerequisites 1 Remove the base panel 2 Remove the memory modules 3 Remove the solid state drives 4 Remove the wireless card 5 Follow the procedure from step 1 to step 11 in Removing the palm rest 6 Remove the hinge covers 7 Remove the display assembly 8 Follow the procedure from step 1 to step 4 in Removing ...

Page 112: ...2 Note the location of the logo board and pry the logo board off the display bezel using a plastic scribe 1 display bezel 2 logo board 3 plastic scribe 112 ...

Page 113: ...ractices see the Regulatory Compliance home page at dell com regulatory_compliance Procedure 1 Adhere the logo board to the display bezel 2 Turn the display bezel over Post requisites 1 Follow the procedure from step 2 to step 5 in Replacing the display bezel 2 Replace the display assembly 3 Replace the hinge covers 4 Follow the procedure from step 5 to step 11 in Replacing the palm rest 5 Replace...

Page 114: ...system board NOTE Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program You must make the desired changes again after you replace the system board NOTE Before disconnecting the cables from the system board note the location of the connectors so that you can reconnect them correctly after you replace the system board Prerequisites 1 Remove the base pa...

Page 115: ...the system board 1 pull tab 2 hard drive cable 3 power adapter port cable 4 computer base 5 fan cables 2 4 Turn the computer over 5 Lift the latch and disconnect the I O board cable from the system board 6 Disconnect the speaker cable from the system board 115 ...

Page 116: ...tem board 1 latch 2 I O board cable 3 speaker cable 4 front AlienFX LED cable 5 tape 8 Remove the screws that secure the system board to the computer base 9 Lift the system board at an angle and slide the ports on the system board out of the slots on the computer base 116 ...

Page 117: ...computer base 1 system board 2 screws 6 11 Turn the system board over 12 Follow the procedure from step 1 to step 2 in Removing the heat sink assembly 13 Follow the procedure from step 1 to step 2 in Removing the coin cell battery 117 ...

Page 118: ... you replace the system board Procedure 1 Follow the procedure from step 1 to step 2 in Replacing the coin cell battery 2 Follow the procedure from step 1 to step 2 in Replacing the heat sink assembly 3 Turn the system board over 4 Slide the ports on the system board into the slots on the computer base and align the screw holes on the system board with the screw holes on the computer base CAUTION ...

Page 119: ...splay assembly 2 Replace the hinge covers 3 Follow the procedure from step 5 to step 11 in Replacing the palm rest 4 Replace the wireless card 5 Replace the solid state drives 6 Replace the memory modules 7 Replace the base panel 119 ...

Page 120: ...nk to cool before you touch it CAUTION For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease Prerequisites 1 Remove the base panel 2 Remove the memory modules 3 Remove the solid state drives 4 Remove the wireless card 5 Follow the procedure from step 1 to step 11 in Removing the...

Page 121: ...2 Lift the heat sink assembly off the system board 1 heat sink assembly 2 system board 3 captive screws 8 121 ...

Page 122: ... sink can cause damage to the system board and processor Procedure 1 Align the screw holes on the heat sink assembly with the screw holes on the system board 2 In sequential order indicated on the heat sink assembly tighten the captive screws that secure the heat sink assembly to the system board Post requisites 1 Follow the procedure from step 3 to step 11 in Replacing the system board 2 Replace ...

Page 123: ...ces see the Regulatory Compliance home page at dell com regulatory_compliance Prerequisites 1 Remove the base panel 2 Remove the memory module 3 Remove the solid state drives 4 Remove the wireless card 5 Follow the procedure from step 1 to step 11 in Removing the palm rest 6 Remove the hinge covers 7 Remove the display assembly 8 Follow the procedure from step 1 to step 10 in Removing the system b...

Page 124: ...2 Lift the processor fan and video card fan off the computer base 1 processor fan 2 computer base 3 video card fan 4 screws 4 124 ...

Page 125: ...regulatory_compliance Procedure 1 Align the screw holes on the processor fan and video card fan with the screw holes on the computer base 2 Replace screws that secure the processor fan and video card fan to the computer base Post requisites 1 Follow the procedure from step 4 to step 11 in Replacing the system board 2 Replace the display assembly 3 Replace the hinge covers 4 Follow the procedure fr...

Page 126: ...s 1 Remove the base panel 2 Remove the memory modules 3 Remove the solid state drives 4 Remove the wireless card 5 Follow the procedure from step 1 to step 11 in Removing the palm rest 6 Remove the hinge covers 7 Remove the I O board 8 Remove the display assembly 9 Follow the procedure from step 1 to step 10 in Removing the system board Procedure 1 Remove the screws that secure the power adapter p...

Page 127: ...4 Lift the power adapter port along with its cable off the computer base 1 routing guide 2 power adapter port bracket 3 screws 2 4 power adapter port 5 power adapter port cable 127 ...

Page 128: ...the computer base 2 Align the screw holes on the power adapter port bracket with the screw holes on the power adapter port 3 Replace the screws that secure the power adapter port bracket to the computer base 4 Route the power adapter port cable through the routing guides on the computer base Post requisites 1 Follow the procedure from step 4 to step 11 in Replacing the system board 2 Replace the d...

Page 129: ...tory_compliance CAUTION Removing the coin cell battery resets the BIOS settings to default It is recommended that you note the BIOS settings before removing the coin cell battery Prerequisites 1 Remove the base panel 2 Remove the memory modules 3 Remove the solid state drives 4 Remove the wireless card 5 Follow the procedure from step 1 to step 11 in Removing the palm rest 6 Remove the hinge cover...

Page 130: ...2 Using a plastic scribe gently pry out the coin cell battery from the system board 1 system board 2 coin cell battery 3 coin cell battery cable 130 ...

Page 131: ...the Regulatory Compliance home page at dell com regulatory_compliance Procedure 1 Adhere the coin cell battery to the system board 2 Connect the coin cell battery cable to the system board Post requisites 1 Follow the procedure from step 3 to step 11 in Replacing the system board 2 Replace the display assembly 3 Replace the hinge covers 4 Follow the procedure from step 5 to step 11 in Replacing th...

Page 132: ...y best practices see the Regulatory Compliance home page at dell com regulatory_compliance Prerequisites 1 Remove the base panel 2 Remove the memory modules 3 Remove the solid state drives 4 Remove the wireless card 5 Follow the procedure from step 1 to step 11 in Removing the palm rest 6 Remove the hinge covers 7 Remove the display assembly 8 Follow the procedure from step 1 to step 10 in Removin...

Page 133: ... front AlienFX LED cable routing and peel off the cable from the battery 1 speaker cable 2 routing guides 3 3 battery 4 front AlienFX LED cable 3 Remove the screws that secure the battery to the computer base 133 ...

Page 134: ...4 Lift the battery off the computer base 1 screws 2 2 battery 3 computer base 134 ...

Page 135: ...ign the screw holes on the battery with the screw holes on the computer base 2 Replace the screws that secure the battery to the computer base 3 Adhere the front AlienFX LED cable to the battery 4 Route the speaker cable through the routing guides on the battery Post requisites 1 Follow the procedure from step 4 to step 11 in Replacing the system board 2 Replace the display assembly 3 Replace the ...

Page 136: ...he base panel 2 Remove the memory modules 3 Remove the solid state drives 4 Follow the procedure from step 1 to step 5 in Removing the hard drive 5 Remove the wireless card 6 Remove the I O board 7 Follow the procedure from step 1 to step 11 in Removing the palm rest 8 Remove the hinge covers 9 Remove the speakers 10 Remove the front AlienFX LED boards 11 Remove the display assembly 12 Follow the ...

Page 137: ...1 computer base 137 ...

Page 138: ...e computer base on a flat surface Post requisites 1 Replace the power adapter port 2 Replace the battery 3 Replace the fans 4 Follow the procedure from step 4 to step 11 in Replacing the system board 5 Replace the display assembly 6 Replace the front AlienFX LED board 7 Replace the speakers 8 Replace the hinge covers 9 Follow the procedure from step 5 to step 11 in Replacing the palm rest 10 Repla...

Page 139: ...user password type of hard drive installed enabling or disabling base devices and so on Entering BIOS setup program 1 Turn on or restart your computer 2 During POST when the Alienware logo is displayed watch for the F2 prompt to appear and then press F2 immediately NOTE The F2 prompt indicates that the keyboard has initialized This prompt can appear very quickly so you must watch for it and then p...

Page 140: ...e L1 Cache Displays the processor L1 cache size L2 Cache Displays the processor L2 cache size L3 Cache Displays the processor L3 cache size Integrated Graphics Displays the integrated graphics Discrete Graphics 1 Displays the first discrete graphics installed on your computer Fixed HDD Displays the type of hard drive installed Second HDD Displays the type of secondary hard drive installed Third HD...

Page 141: ...r enable a Virtual Machine Monitor VMM to use the additional hardware capabilities provided by Intel R Virtualization Technology for Direct I O Default Enabled Integrated NIC Allows you to disable or enable the on board LAN controller Default Enabled USB Emulation Allows you to enable or disable the USB emulation feature This feature defines how the BIOS in the absence of a USB aware operating sys...

Page 142: ...s when you use AC adapters that are not supported by your computer Default Enabled Function Key Behavior Allows you to set function key or multimedia key as the default function key behavior Default Function key Express Charge Allows you to charge your computer battery using Standard Charge or Express Charge mode Default Express Charge Touchpad Backlight Allows you to set the touch pad backlight t...

Page 143: ...uration power limit Long Duration Time Window Allows you to set the turbo mode time value in seconds Short Duration PWR Limit Allows you to enable or disable short duration power limit Default Enabled Short Duration PWR Limit Options Allows you to set the turbo mode power limit value in watts Bus Clock Current Frequency Displays the current bus clock frequency New Frequency in 10 KHz increments Al...

Page 144: ...The password is set for all the installed hard drives on your computer Service Tag Displays the Service Tag of the computer when the Service Tag is present Displays a field to input the Service Tag manually when the Service Tag is absent NOTE The Service Tag option is available only when the Service Tag is not set Admin Password Allows you to set the administrator password The administrator passwo...

Page 145: ...your computer attempts to boot from If the computer cannot boot from the device you select it attempts to boot from the next bootable device You can use this feature to change the Current Boot Sequence change the boot sequence for the current boot for example to boot from the optical drive to run Alienware Diagnostics from the Drivers and Utilities disc or to reinstall your operating system using ...

Page 146: ...n Network The computer attempts to boot from the network If no operating system is found on the network the computer generates an error message Changing boot sequence for the current boot 1 If you are booting from a USB device connect the USB device to a USB port 2 Turn on or restart your computer 3 When F2 Setup F12 Boot Options appear in the lower right corner of the screen press F12 NOTE If you...

Page 147: ...TE Note your current boot sequence in case you want to restore it 3 Navigate to Set Boot Priority to configure the boot priority 4 Use the arrow keys to highlight the boot priority and press Enter to display the different devices 5 Select the device and press Enter to set the boot priority 147 ...

Page 148: ...model 4 Click Drivers downloads 5 Scroll down to Or show me all available drivers for and select BIOS from the Category drop down list NOTE In the Change OS drop down list select the operating system installed on your computer 6 Click Download File to download the latest version of the BIOS for your computer 7 On the next page select Single file download and click Continue 8 Save the file and once...

Page 149: ...s product specifications technical help blogs drivers software updates and so on See alienware com gamingservices Videos providing step by step instructions to service your computer see youtube com alienwareservices Contacting Alienware To contact Alienware for sales technical support or customer service issues see alienware com NOTE Availability varies by country and product and some services may...