Dell Alienware Area-51 R4, Service Manual

Page 1: ...Alienware Area 51 R4 Service Manual Regulatory Model D03X Regulatory Type D03X003 ...

Page 2: ...al damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2018 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners Rev A00 ...

Page 3: ...6 System board components 17 I O board components 18 4 Lifting the computer 19 Procedure 19 5 Removing the stability foot 20 Procedure 20 6 Replacing the stability foot 22 Procedure 22 7 Removing the side panels 23 Procedure 23 8 Replacing the side panels 24 Procedure 24 9 Removing the battery 25 Prerequisites 25 Procedure 25 10 Replacing the battery 26 Procedure 26 Post requisites 26 11 Removing ...

Page 4: ...s 34 17 Removing the right AlienFX side panel connector 35 Prerequisites 35 Procedure 35 18 Replacing the right AlienFX side panel connector 37 Procedure 37 Post requisites 37 19 Removing the left AlienFX side panel connector 38 Prerequisites 38 Procedure 38 20 Replacing the left AlienFX side panel connector 40 Procedure 40 Post requisites 40 21 Removing the I O board 41 Prerequisites 41 Procedure...

Page 5: ...ure 49 28 Replacing the graphics card 51 Procedure 51 Post requisites 51 29 Removing multiple graphics cards 52 Prerequisites 52 Procedure 52 30 Replacing multiple graphics cards 54 Procedure 54 Post requisites 54 31 Removing the full length graphics cards 55 Prerequisites 55 Procedure 55 32 Replacing the full length graphics cards 57 Procedure 57 Post requisites 57 33 Removing the wireless card 5...

Page 6: ... 64 Prerequisites 64 Procedure 64 40 Replacing the logo board 66 Procedure 66 Post requisites 66 41 Removing the solid state drive 67 Prerequisites 67 Procedure 67 42 Replacing the solid state drive 68 Procedure 68 Post requisites 68 43 Removing the PCI fan 69 Prerequisites 69 Procedure 69 44 Replacing the PCI fan 72 Procedure 72 Post requisites 72 45 Removing the front bezel heat sensor cable 73 ...

Page 7: ... 79 Procedure 79 Post requisites 80 51 Removing the power supply unit 81 Prerequisites 81 Procedure 81 52 Replacing the power supply unit 83 Procedure 83 Post requisites 83 53 Removing the system board 84 Prerequisites 84 Procedure 84 54 Replacing the system board 86 Procedure 86 Post requisites 86 55 Removing the handle bars 87 Prerequisites 87 Procedure 87 56 Replacing the handle bars 91 Procedu...

Page 8: ... 102 Procedure 102 Post requisites 102 63 Removing the base panel 103 Prerequisites 103 Procedure 103 64 Replacing the base panel 106 Procedure 106 Post requisites 106 65 Removing the top tron lighting cable 107 Prerequisites 107 Procedure 107 66 Replacing the top tron lighting cable 109 Procedure 109 Post requisites 109 67 Removing the bottom tron lighting cable 110 Prerequisites 110 Procedure 11...

Page 9: ...oot Sequence 119 Navigation keys 119 BIOS overview 119 Entering BIOS setup program 119 System setup options 120 System and setup password 123 Assigning a system password and setup password 123 Deleting or changing an existing system and or setup password 124 Clearing Forgotten Passwords 124 Clearing CMOS Settings 124 73 Troubleshooting 126 Flashing the BIOS 126 Flashing BIOS USB key 126 Enhanced P...

Page 10: ...g to the electrical outlet CAUTION To avoid damaging the computer ensure that the work surface is flat and clean CAUTION To avoid damaging the components and cards handle them by their edges and avoid touching pins and contacts CAUTION You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team Damage due to servicing that is not authorized b...

Page 11: ...6 32x5 2 2 Hard drive assembly Chassis 6 32x6 1 Hard drive Hard drive bracket 6 32x3 6 4 Optical drive assembly Chassis 6 32x6 1 Optical drive bracket Optical drive M2x3 2 Right AlienFX side panel connector assembly Chassis 6 32x6 2 Right AlienFX side panel connector Bracket 6 32x6 1 Left AlienFX side panel connector assembly Chassis 6 32x6 2 Left AlienFX side panel connector Bracket 6 32x6 1 I O ...

Page 12: ...2 5 1 PCI fan Chassis M3x5 25 2 Fan shroud PCI fan M5x10 4 Processor liquid cooling assembly Chassis 6 32x6 4 Power supply unit Chassis 6 32x6 4 System board Chassis 6 32x6 9 Rear handle bar Chassis 6 32x6 5 14 Front handle bar Chassis 6 32x6 5 14 Bottom handle bar Chassis 6 32x6 5 14 Front bezel Chassis 6 32x6 4 Front bezel Chassis 6 32x5 2 3 Optical drive eject button board Chassis 6 32x6 2 12 ...

Page 13: ...Component Secured to Screw type Quantity Screw image Rear bezel Chassis 6 32x6 4 Rear bezel Chassis M3x5 2 Base panel Chassis 6 32x6 4 Base panel Chassis 6 32x6 5 Antennas Chassis 6 32x6 6 13 ...

Page 14: ...nsure that no stray screws remain inside your computer 2 Connect any external devices peripherals or cables you removed before working on your computer 3 Replace any media cards discs or any other parts that you removed before working on your computer 4 Connect your computer and all attached devices to their electrical outlets 5 Turn on your computer 14 ...

Page 15: ...nside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Inside view of your computer To view the different components installed in your computer See Left view and Right view Left view 1 processor liquid cooling assembly fan 2 graphics card 3 system board 4 power supply unit 5 AlienFX side panel connector 6 PCI fan 7 processor...

Page 16: ...board IO BRD 3 drive bay heat sensor 4 2 5 inch drive bracket HDD4 HDD5 5 AlienFX side panel connector 6 rear I O accessibility lighting batteries 7 3 5 inch drive bracket HDD1 8 3 5 inch drive bracket HDD2 9 3 5 inch drive bracket HDD3 16 ...

Page 17: ... connector PCIE_PWR1 18 PCI Express fan 1 connector PCI_FAN1 19 password reset jumper PASSWORD_CLR1 20 SATA drive connector HDD_SATA3_4 21 SATA drive connector HDD_SATA1_2 22 USB connector FUSB3_MB2 23 USB connector FUSB3_MB1 24 U 2 SSD connector not supported 25 coin cell battery socket BAT1 26 CMOS reset jumper RTC_CLR1 27 Advanced Technology xTended ATX power connector ATX PWR1 28 processor soc...

Page 18: ...ar I O accessibility lighting connector PORCH_LIGHT1 3 left theater lighting connector POGO_IN_L1 4 right theater lighting connector POGO_IN_R1 5 USB connector USB1 6 debug connector DEBUG1 7 front I O control connector FIO_PWR1 8 front I O connector USB3_FIO1 9 main power connector PWR1 10 optical drive power connector ODD1 11 logo board connector LOGO1 12 audio connector AUDIOIO1 18 ...

Page 19: ...Lifting the computer Procedure 1 With both hands hold the handle located on top of the computer 2 Lift the computer a handle b computer 19 ...

Page 20: ...uctions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Tilt the computer towards the front until the base is facing up 2 Remove the two screws 6 32x6 that secure the stability foot to the computer 3 Lift the stability foot off the computer a stability foot b screws 2 c computer 4 Tilt th...

Page 21: ...21 ...

Page 22: ...follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Tilt the computer towards the front until the base is facing up 2 Align the screw holes on the stability foot with the screw holes on the base of the computer and replace the two screws 6 32x6 3 Tilt the computer back...

Page 23: ...iance home page at www dell com regulatory_compliance Procedure NOTE Make sure that you remove the security cable from the security cable slot if applicable 1 Remove the screw M2x3 that secures the security cable slot latch The security cable slot latch slides to the unlocked position 2 Lift the release panel to open the right side panel 3 Pull and lift the right side panel away from the chassis 1...

Page 24: ...ing inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the tabs on the right side panel with the slots on the right side of the computer and snap the panel to lock it in place 2 Repeat step 1 to replace the left side panel 3 Slide and hold the security cable slot latch in the locked position 4 Replace ...

Page 25: ...in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the right side panel See Removing the side panels Procedure 1 Remove the screw M2x5 7 that secures the battery case door to the battery case 2 Slide and open the battery case door and remove the batteries from the battery case a scr...

Page 26: ...low the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Insert the batteries into the battery case 2 Slide and close the battery case door 3 Replace the screw M2x5 7 that secures the battery case door to the battery case Post requisites Replace the right side panel See Replac...

Page 27: ...latory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the stability foot 2 Remove the right side panel See Removing the side panels 3 Remove the battery Procedure 1 Lay the chassis on the left side 2 Press the release tabs on the cable connector to disconnect the battery case cable from the I O board 3 Remove the two screws 6 32x5 2 that secure the battery case t...

Page 28: ... your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw holes on the battery case with the screw holes on the chassis 2 Replace the two screws 6 32x5 2 that secure the battery case to the chassis 3 Connect the battery case cable to the I O board Post requisites 1 Replace the battery 2 Replace the right ...

Page 29: ...n sleep or on state Prerequisites 1 Remove the stability foot 2 Remove the left and right side panels See Removing the side panels Procedure 1 Lay the chassis on the left side 2 Disconnect the power cable and data cable from the hard drive assembly HDD1 3 Remove the screw 6 32x6 that secures the hard drive assembly HDD1 to the chassis 4 Using the tab slide and remove the hard drive assembly HDD1 f...

Page 30: ...a screws 4 b hard drive c hard drive bracket 30 ...

Page 31: ...hen handling the hard drive Procedure 1 Align the screw holes on the hard drive bracket with the screw holes on the hard drive HDD1 2 Replace the four screws 6 32x3 6 that secure the hard drive to the hard drive bracket 3 Place the hard drive assembly HDD1 in the chassis 4 Replace the screw 6 32x6 that secures the hard drive assembly HDD1 to the chassis 5 Connect the power cable and data cable to ...

Page 32: ...mpliance Prerequisites 1 Remove the stability foot 2 Remove the left and right side panels See Removing the side panels Procedure 1 Lay the chassis on the left side 2 Disconnect the power and data cable from the optical drive 3 Remove the screw 6 32x6 that secures the optical drive assembly to the chassis 4 Slide and lift the optical drive assembly off the chassis a screw b optical drive assembly ...

Page 33: ...a screws 2 b optical drive c optical drive bracket 33 ...

Page 34: ...com regulatory_compliance Procedure 1 Align the screw holes on the optical drive bracket with the screw holes on the optical drive 2 Replace the two screws M2x3 that secure the optical drive to the optical drive bracket 3 Align the screw hole on the optical drive assembly with the screw hole on the chassis 4 Replace the screw 6 32x6 that secures the optical drive bay assembly to the chassis 5 Plug...

Page 35: ...e panels Procedure 1 Lay the chassis on the left side 2 Disconnect the right AlienFX side panel cable that connects the right AlienFX side panel connector to the I O board See I O board components 3 Remove the screw 6 32x6 that secures the right AlienFX side panel connector assembly to the chassis 4 Remove the right AlienFX side panel connector assembly from the chassis 1 screw 2 right AlienFX sid...

Page 36: ...a screws 2 b right AlienFX side panel connector 36 ...

Page 37: ...on the bracket and align the screw holes on the right AlienFX side panel connector with the screw holes on the bracket 2 Replace the two screws 6 32x6 that secure the right AlienFX side panel connector to the bracket 3 Align the screw hole on the right AlienFX side panel connector assembly with the screw hole on the chassis 4 Replace the screw 6 32x6 that secures the right AlienFX side panel conne...

Page 38: ...ites 1 Remove the stability foot 2 Remove the left and right side panels See Removing the side panels Procedure 1 Lay the chassis on the left side 2 Disconnect the cable that connects the left AlienFX side panel connector to the I O board See I O board components a left AlienFX side panel connector b left AlienFX side panel cable c I O board 3 Turn the chassis over 4 Remove the AlienFX side panel ...

Page 39: ...Remove the two screws 6 32x6 that secure the AlienFX side panel connector to the bracket 8 Remove the cable routing through the slot on the bracket and lift the left AlienFX side panel connector off the bracket a screw b left AlienFX side panel connector 39 ...

Page 40: ...gh the slot on the bracket and align the screw holes on the left AlienFX side panel connector with the screw holes on the bracket 2 Replace the two screws 6 32x6 that secure the AlienFX side panel connector to the bracket 3 Align the screw hole on the left AlienFX side panel connector with the screw hole on the chassis 4 Replace the screw 6 32x6 that secures the left AlienFX side panel connector t...

Page 41: ...ory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the stability foot 2 Remove left and right side panels See Removing the side panels Procedure 1 Lay the chassis on the left side 2 Disconnect all cables from the I O board NOTE Note the routing of all cables as you remove them so that you can route them correctly after you replace the I O board a cables b I O boa...

Page 42: ...a I O board b screws 5 42 ...

Page 43: ...Align the ports on the I O board with their respective slots on the chassis and slide it into place 2 Align the screw holes on the I O board to the screw holes on the chassis 3 Replace the five screws 6 32x6 that secure the I O board to the chassis 4 Connect the cables to the I O board NOTE The connectors on the I O board are color coded Make sure that you match the color of the I O board connecto...

Page 44: ...ompliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the stability foot 2 Remove the left and right side panels See Removing the side panels Procedure 1 Lay the chassis on the right side 2 Disconnect the drive bay heat sensor cable from the system board a drive bay heat sensor connector b drive bay heat sensor cable 3 Turn the chassis over 4 Remove the cable through the...

Page 45: ...a release tab b drive bay heat sensor cable 45 ...

Page 46: ...egulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Route the drive bay heat sensor cable through the slot on the chassis 2 Align the tab on the drive bay heat sensor cable on the chassis 3 Push the release tab on the drive bay heat sensor cable and press it into place 4 Lay the chassis on the left side 5 Connect the drive bay heat sensor cable to the system board See ...

Page 47: ...e stability foot 2 Remove the left and right side panels See Removing the side panels Procedure 1 Lay the chassis on the left side 2 Locate the memory modules on the system board For more information on the memory modules see system board components 3 Use your fingertips to carefully spread apart the securing clips on each end of the memory module slot 4 Grasp the memory module near the securing c...

Page 48: ...ll com regulatory_compliance Procedure 1 Align the notch on the memory module with the tab on the memory module slot 2 Insert the memory module into the memory module connector until the memory module snaps into position and the securing clip locks in place NOTE The securing clips return to the locked position If you do not hear the click remove the memory module and reinstall it 1 memory module 2...

Page 49: ...sis on the right side 2 Press the releasing clip on the power cable connectors and disconnect the power cables from the graphics card 3 Press and push the screw covers covering the screws that secure the graphics card to the chassis 4 Remove the two screws 6 32x6 that secure the graphics card to the chassis 5 Press the release tabs on the power cable connectors to disconnect the power cables from ...

Page 50: ...a graphics card b securing tab 50 ...

Page 51: ...ard connector on the system board 2 Place the card in the connector and press down firmly Ensure that the card is firmly seated 3 Replace the two screws 6 32x6 that secure the graphics card to the chassis 4 Connect the power cables to the graphics card NOTE The location of the power supply connector PCIE1 PCIE2 and PCIE3 varies depending on the video card installed 5 From outside the chassis push ...

Page 52: ...move the left and right side panels See Removing the side panels Procedure 1 Lay the chassis on the right side 2 Lift the graphics bridge that connects the graphics cards a graphics bridge 3 Starting with the graphics card on the PCI Express card connector SLOT1 press and push the screw covers covering the screws that secure the graphics card 4 Remove the two screws 6 32x6 that secure the graphics...

Page 53: ...g tab on the card connector grasp the card by its top corners and then ease the card out of the card connector a graphics card b securing tab 7 Repeat steps 2 to 7 to remove graphics card on the PCI Express card connector SLOT4 and PCI Express x16 card connector SLOT7 53 ...

Page 54: ...rd in the connector and press the card down firmly Ensure that the card is firmly seated in the slot 2 Replace the two screws 6 32x6 that secure the graphics card to the chassis 3 Place the graphics bridge that connects the graphics cards 4 Connect the power cables to the graphics card NOTE The location of the power supply connector PCIE1 PCIE2 and PCIE3 varies depending on the video card installe...

Page 55: ...s Procedure 1 Lay the chassis on the right side 2 Locate the graphics card PCI Express card connector on the system board For more information on the graphics connector see system board components 3 Press and hold the securing tab on the clamp 4 Pull the clamp away from the bracket a clamp b securing tab c bracket 5 Press and push the screw covers covering the screws that secure the graphics card ...

Page 56: ...w cover b screws 2 c power cables 2 8 Press and hold the securing tab on the card connector grasp the card by its top corners and then ease the card out of the card connector a graphics card b securing tab 56 ...

Page 57: ...or on the system board 2 Place the card in the connector and press the card down firmly Ensure that the card is firmly seated 3 Press and hold the securing tab on the clamp 4 Push the clamp back towards the bracket 5 Replace the two screws 6 32x6 that secure the graphics card to the chassis 6 Connect the power cables to the graphics card NOTE The location of the power supply connector PCIE1 PCIE2 ...

Page 58: ...egulatory_compliance Prerequisites 1 Remove the stability foot See Removing the stability foot 2 Remove the left and right side panels See Removing the side panels 3 If you have multiple graphics cards installed remove the graphics card See Removing multiple graphics cards Procedure 1 Lay the chassis on the right side 2 Disconnect the antenna cables from the wireless card 3 Remove the screw M2x3 t...

Page 59: ... the notch on the wireless card with the tab on the wireless card slot 3 Insert the wireless card at an angle into the connector 4 Replace the screw M2x3 that secures the wireless card to the chassis A label at the tip of the antenna cables indicates the color scheme for the wireless card supported by your computer Table 2 Antenna cable color scheme Connectors on the wireless card Antenna cable st...

Page 60: ...ce CAUTION Removing the coin cell battery resets the BIOS setup program s settings to default It is recommended that you note the BIOS setup program s settings before removing the coin cell battery Prerequisites 1 Remove the stability foot 2 Remove the left and right side panels See Removing the side panels 3 If you have multiple graphics cards installed remove the graphics card See Removing multi...

Page 61: ...ur computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure Insert the coin cell battery into the socket with the side labeled facing up and press down the battery in the socket Post requisites 1 If you have multiple graphics cards installed replace the graphics cards See Replacing multiple graphics cards 2 Replace the left and...

Page 62: ...best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the stability foot 2 Remove the left and right side panels See Removing the side panels Procedure 1 Lay the chassis on the right side 2 Remove the screw 6 32x6 that secures the top fan on the chassis 3 Pull the release tab away from the chassis and move the top fan towards the right ...

Page 63: ...fter working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the tabs on the top fan with the slots on the chassis and slide the fan until it snaps into position 2 Replace the screw 6 32x6 that secures the top fan on the chassis Post requisites 1 Replace the left and right side panels See Replacing ...

Page 64: ...ites 1 Remove the stability foot 2 Remove the left and right side panels See Removing the side panels 3 Remove the top fan Procedure NOTE Note the routing of all cables as you remove them so that you can route them correctly after you replace the logo board 1 Lay the chassis on the right side 2 Disconnect all the cables from the logo board 3 Remove the screw 6 32x6 that secures the logo board to t...

Page 65: ...a screws 6 b logo board bracket c logo board 65 ...

Page 66: ...liance home page at www dell com regulatory_compliance Procedure 1 Align the screw holes on the logo board to the screw holes on the bracket and slide the logo board in place 2 Replace the six screws 6 32x6 that secure the logo board to the bracket 3 Slide the logo board inside the chassis 4 Replace the screw 6 32x6 that secures the logo board to the bracket 5 Route and connect the respective cabl...

Page 67: ...when handling the solid state drive CAUTION To avoid data loss do not remove the solid state drive while the computer is in sleep or on state Prerequisites 1 Remove the stability foot 2 Remove the left and right side panels See Removing the side panels Procedure 1 Lay the chassis on the right side 2 Locate the solid state drive on the system board For more information on the solid state drive see ...

Page 68: ...pliance CAUTION Solid state drives are fragile Exercise care when handling the solid state drive Procedure 1 Align the notch on the solid state drive with the tab on the solid state drive slot and slide the solid state drive into the solid state drive slot 2 Align the screw hole on the solid state drive with the screw hole on the system board 3 Replace the screw M2x2 5 that secures the solid state...

Page 69: ...best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the stability foot 2 Remove the left and right side panels See Removing the side panels Procedure 1 Lay the chassis on the right side 2 Remove the four screws 6 32x6 that secure the graphics card bracket to the chassis 3 Slide the graphics card bracket out of the chassis a screws 4 b...

Page 70: ...ve connectors on the system board 6 Remove the PCI fan from the tabs securing it to the chassis 1 PCI fan 2 front bezel heat sensor cable 3 PCI fan cable 4 system board 5 tabs 6 chassis 7 Remove the four screws M5x10 securing the fan shroud to the PCI fan 8 Lift and remove the fan shroud off the PCI fan 70 ...

Page 71: ...a screws 4 b fan shroud 71 ...

Page 72: ...n 2 Replace the four screws M5x10 securing the fan shroud to the PCI fan 3 Align the tabs on the PCI fan shroud with the slots on the chassis and slide the fan until it snaps into position 4 Connect the PCI fan cable and front bezel heat sensor cable to the connectors on the system board 5 Replace the two screws M3x5 25 that secure the PCI fan to the chassis 6 Place and align the screw holes on th...

Page 73: ...er For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the stability foot 2 Remove the left and right side panels See Removing the side panels 3 Remove the PCI fan Procedure NOTE After removing the PCI fan locate the sensor on the fan shroud 1 Lay the chassis on the right side 2 Push the release tab and pry the front b...

Page 74: ... your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Route the front bezel heat sensor cable through the bracket 2 Align the tab on the front bezel heat sensor cable on the chassis 3 Push the release tab on the front bezel heat sensor cable and press it into place Post requisites 1 Replace the PCI fan 2 Replace the ...

Page 75: ...ormal operation Ensure that it had sufficient time to cool before you touch it CAUTION To ensure maximum cooling for the processor do not touch the heat transfer areas on the processor liquid cooling assembly The oils in your skin can reduce the heat transfer capability of the thermal grease 1 Lay the chassis on the right side 2 In sequential order as indicated on the processor cooling assembly pu...

Page 76: ...a processor liquid cooling assembly fan b chassis c processor liquid cooling assembly pump 76 ...

Page 77: ...rovided in the kit to ensure that thermal conductivity is achieved 2 Hold the processor liquid cooling assembly pump in one hand and processor liquid cooling assembly fan in another 3 Align the processor liquid cooling assembly pump over the processor while holding the processor liquid cooling assembly fan outside the chassis and secure the processor liquid cooling assembly pump 4 Connect the proc...

Page 78: ...n Procedure WARNING The processor might still be hot after the computer is shut down Allow the processor to cool down before removing it 1 Lay the computer on the left side 2 Press down and push the left release lever away from the processor to release it from the securing tab 3 Press down and push the right release lever away from the processor to release it from the securing tab 4 Extend the rig...

Page 79: ...n the open position CAUTION You must place the processor correctly in the processor socket to avoid damage to the processor 2 Align the pin 1 corner of the processor with the pin 1 corner of the processor socket and then place the processor in the processor socket NOTE The pin 1 corner of the processor has a triangle that aligns with the triangle on the pin 1 corner on the processor socket When th...

Page 80: ...Post requisites 1 Replace the processor liquid cooling assembly fan 2 Replace the left and right side panels See Replacing the side panels 3 Replace the stability foot 80 ...

Page 81: ...tability foot 2 Remove the left and right side panels See Removing the side panels 3 Remove the multiple graphics cards or full length graphics cards Procedure NOTE Note the routing of all cables as you remove them so that you can route them correctly after you replace the power supply unit 1 Lay the chassis on the right side 2 Press the release tabs on the power cables and disconnect all the cabl...

Page 82: ... b power supply unit cover 5 Slide the power supply unit out through the back of the chassis and remove it from the computer a chassis b power supply unit 6 Slide and remove the metal bracket from the power supply unit 82 ...

Page 83: ...t port Failure to do so may result in damaging the power supply unit and or system components 1 Slide the power supply unit into the metal bracket 2 Press and hold the securing tab on the chassis and slide the power supply unit into the chassis until it snaps into position a securing tab b power supply unit 3 Align the notch on the power supply unit cover with the tab on the chassis 4 Slide the po...

Page 84: ...stem board NOTE Before disconnecting the cables from the system board note the location of the connectors so that you can reconnect the cables correctly after you replace the system board Prerequisites 1 Remove the left and right side panels See Removing the side panels 2 Remove the top fan 3 Remove the graphics card multiple graphics cards or full length graphics cards 4 Remove the memory modules...

Page 85: ...a screws 9 b system board 5 Remove the processor 85 ...

Page 86: ...the BIOS setup program You must make the appropriate changes again after you replace the system board Procedure 1 Replace the processor 2 Align the ports on the system board assembly with the slots on the chassis and align the system board assembly in place 3 Replace the nine screws 6 32x6 that secure the system board assembly to the chassis 4 Route and connect the cables that you disconnected fro...

Page 87: ...he Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the stability foot 2 Remove the left and right side panels See Removing the side panels Procedure 1 Remove the seven screws 6 32x6 5 that secure the rear handle bar to the left side of the chassis a screws 7 b chassis c rear handle bar 2 Remove the seven screws 6 32x6 5 that secure the rear handle bar t...

Page 88: ... the front handle bar to the left side of the chassis a screws 7 b chassis c front handle bar 5 Remove the seven screws 6 32x6 5 that secure the front handle bar to the right side of the chassis 6 Press the front handle bar to release the securing tab and remove the front handle bar 88 ...

Page 89: ...he bottom handle bar to the left side of the chassis a screws 7 b bottom handle bar c chassis 8 Remove the seven screws 6 32x6 5 that secure the bottom handle bar to the right side of the chassis 9 Press the bottom handle bar to release the securing tab and remove the bottom handle bar 89 ...

Page 90: ...a screws 7 b chassis c bottom handle bar 90 ...

Page 91: ...lace the seven screws 6 32x6 5 that secure the bottom handle bar to the right side of the chassis 4 Align and place the front handle bar on the slot and snap the front handle bar to the chassis 5 Replace the seven screws 6 32x6 5 that secure the front handle bar to the left side of the chassis 6 Replace the seven screws 6 32x6 5 that secure the front handle bar to the right side of the chassis 7 A...

Page 92: ...compliance Prerequisites 1 Remove the stability foot 2 Remove the left and right side panels See Removing the side panels 3 Remove the handle bars Procedure 1 Remove the four screws 6 32x6 that secure the front bezel to the bottom and top of the chassis a screws 4 b front bezel 2 Remove the two screws 6 32x5 2 from inside securing the front bezel to the left side of the chassis 3 Remove the screw ...

Page 93: ...downwards and then disconnect the bottom tron light cables from the front bezel 6 Pull the connector downwards and then disconnect the top tron light cables from the front bezel 7 Pull the front bezel off the chassis a front bezel b tron light cables 93 ...

Page 94: ...hassis on the right and left side and place the front bezel and snap it in place 2 Connect the top tron light cables to the front bezel 3 Connect the bottom tron light cables to the front bezel 4 Replace the screw 6 32x5 2 from inside securing the front bezel to the right side of the chassis 5 Replace the two screws 6 32x5 2 from inside securing the front bezel to the left side of the chassis 6 Re...

Page 95: ...safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the stability foot 2 Remove the left and right side panels See Removing the side panels 3 Remove the handle bars 4 Remove the front bezel Procedure 1 Disconnect the optical drive eject button board cable from the I O board a optical drive eject button board cable b securing cl...

Page 96: ...move the two screws 6 32x6 that secure the optical drive eject button board to the chassis 4 Remove the optical drive eject button board along with the cable off the chassis a optical drive eject button board b screws 2 c chassis 96 ...

Page 97: ...page at www dell com regulatory_compliance Procedure 1 Align and place the optical drive eject button board along with the cable on the chassis 2 Replace the two screws 6 32x6 that secure the optical drive eject button board to the chassis 3 Secure the optical drive eject button board cable to the chassis using the securing clips 4 Connect the optical drive eject button board cable to the I O boar...

Page 98: ... regulatory_compliance Prerequisites 1 Remove the stability foot 2 Remove the left and right side panels See Removing the side panels 3 Follow the procedure from step 1 to step 3 in Removing the handle bars to remove the rear handle bar Procedure 1 Disconnect the rear I O accessibility lighting cable from the I O board a securing clip b I O board c rear I O accessibility lighting cable 2 Open the ...

Page 99: ...s 5 Lift the power supply unit cover away from the chassis 6 Remove the rear I O accessibility lighting cable from the routing guides on the chassis 1 rear bezel 2 power supply unit cover 3 screws 4 4 rear I O accessibility lighting cable 5 routing guides 2 6 chassis 7 Remove the four screws 6 32x6 that secure the rear bezel to the top and bottom of the chassis 99 ...

Page 100: ...side and right side of the chassis 9 Release the tabs from inside the chassis on the right side and left side securing the rear bezel to the chassis a chassis b tabs 6 c screws 2 10 Remove the rear bezel from the chassis and remove the rear I O accessibility lighting cable from the slot on the chassis 100 ...

Page 101: ...a rear bezel b chassis 101 ...

Page 102: ...e the rear bezel to the right side and left side of the chassis 4 Replace the four screws 6 32x6 that secures the rear bezel to the top and bottom of the chassis 5 Route the rear I O accessibility lighting cable through the routing guides on the chassis 6 Align and place the power supply cover on the chassis 7 Replace the four screws 6 32x6 that secure the power supply unit to the back of the chas...

Page 103: ...ve the stability foot 2 Remove the left and right side panels See Removing the side panels 3 Remove the battery case 4 Remove the hard drive HDD1 Procedure CAUTION If the front bezel and rear bezel have been removed place the chassis carefully on a flat surface to avoid damaging the I O ports 1 Remove the four screws 6 32x6 that secure the base panel to the chassis a screws 4 b base panel 2 Remove...

Page 104: ...4 Remove the two screws 6 32x6 from inside securing the base panel to the right side of the chassis 5 Release the tabs from inside the chassis on the right side securing the base panel to the right side of the chassis a screws 2 104 ...

Page 105: ...b tabs 2 c chassis 6 Remove the base panel from the chassis a base panel b chassis 105 ...

Page 106: ...ocedure 1 Align the tabs from inside the chassis on the right side and left side securing the base panel to the chassis and snap it in place 2 Replace the two screws 6 32x6 from inside securing the base panel to the right side of the chassis 3 Replace the three screws 6 32x6 from inside securing the base panel to the left side of the chassis 4 Replace the four screws 6 32x6 that secure the base pa...

Page 107: ...om regulatory_compliance Prerequisites 1 Remove the stability foot 2 Remove the left and right side panels See Removing the side panels 3 Remove the top fan 4 Remove the handle bars 5 Remove the front bezel 6 Remove the rear bezel 7 Remove the base panel Procedure 1 Disconnect the top tron lighting cables from the logo board 2 Remove the top tron lighting cables from the routing guides on the chas...

Page 108: ...a chassis b tape c top tron lighting cables 108 ...

Page 109: ...e at www dell com regulatory_compliance Procedure 1 Align and place the top tron lighting cables on the chassis 2 Adhere the tape that secures the top tron lighting cables to the chassis 3 Route the top tron lighting cables through the routing guides on the chassis 4 Connect the top tron lighting cables to the logo board Post requisites 1 Replace the base panel 2 Replace the rear bezel 3 Replace t...

Page 110: ...s 1 Remove the stability foot 2 Remove the left and right side panels See Removing the side panels 3 Remove the top fan 4 Remove the PCI fan 5 Remove the handle bars 6 Remove the front bezel 7 Remove the rear bezel 8 Remove the base panel Procedure 1 Disconnect the bottom tron lighting cables from the logo board 2 Open the securing clip which secures the bottom tron lighting cables to the chassis ...

Page 111: ...a top tron lighting cables b slot 111 ...

Page 112: ...egulatory_compliance Procedure 1 Route the bottom tron lighting cables through the slot on the chassis 2 Route the bottom tron lighting cables through the routing guide on the chassis 3 Secure the bottom tron lighting cables to the chassis using the securing clip 4 Connect the bottom tron lighting cables to the logo board Post requisites 1 Replace the base panel 2 Replace the rear bezel 3 Replace ...

Page 113: ...ome page at www dell com regulatory_compliance Prerequisites 1 Remove the stability foot 2 Remove the left and right side panels See Removing the side panels 3 Remove the handle bars 4 Remove the graphics card 5 Remove the wireless card 6 Remove the front bezel 7 Remove the rear bezel Procedure 1 Disconnect the antenna cables from the wireless card 2 Remove the gray antenna cable from the routing ...

Page 114: ...de the antenna cable through the slot on the chassis a antenna cables b routing guide c slot 5 Peel the tape that secures the antenna cables to the chassis 6 Remove the six screws 6 32x6 that secure the antenna cables to the chassis 7 Pull the antenna cables from the slot on the chassis and remove 114 ...

Page 115: ...1 screws 2 slot 3 chassis 4 antenna cables 115 ...

Page 116: ...ables through the slot on the chassis 2 Replace the six screws 6 32x6 that secure the antenna cables to the chassis 3 Adhere the tape that secures the antenna cables to the chassis 4 Route the antenna cable through the slot on the chassis and then through the routing guides on the chassis 5 Route the gray antenna cable through the routing guide on the chassis 6 Connect the antenna cables from the ...

Page 117: ...aphics driver file 8 Double click the graphics driver file icon and follow the instructions on the screen to install the driver Downloading the USB 3 0 driver 1 Turn on your computer 2 Go to www dell com support 3 Click Product Support enter the Service Tag of your computer and then click Submit NOTE If you do not have the Service Tag use the auto detect feature or manually browse for your compute...

Page 118: ...ile 8 Double click the chipset driver file icon and follow the instructions on the screen to install the driver Downloading the network driver 1 Turn on your computer 2 Go to www dell com support 3 Click Product support enter the Service Tag of your computer and click Submit NOTE If you do not have the Service Tag use the auto detect feature or manually browse for your computer model 4 Click Drive...

Page 119: ...ue in the selected field if applicable or follow the link in the field Spacebar Expands or collapses a drop down list if applicable Tab Moves to the next focus area NOTE For the standard graphics browser only Esc Moves to the previous page until you view the main screen Pressing Esc in the main screen displays a message that prompts you to save any unsaved changes and restarts the system BIOS over...

Page 120: ...enter the service tag of your computer Asset Tag Displays the asset tag of your computer ME Information ME Firmware version Displays the Management Engine firmware version EC Information EC Firmware Version Displays the Embedded Controller firmware version Memory Information Total Memory Displays the total computer memory installed Memory Available Displays the amount of memory available on the co...

Page 121: ...nable or disable the rear USB ports Default Enabled ASMedia XHC Controller Allows you to enable or disable the XHC controller Default Enabled HD Audio Allows you to enable or disable the integrated audio controller Default Enabled Integrated NIC1 Allows you to enable or disable the NIC1 Default Enabled Integrated NIC2 Allows you to enable or disable the NIC2 Default Enabled Pxe Option Allows you t...

Page 122: ...ult Not set HDD3 Password Status Displays if the HDD password is clear or set Default Not set Password Change Allows you to permit or deny system password or HDD password changes Default Permitted Computrace Enable or disable the BIOS module interface of the optional Computrace Service from Absolute Software Firmware TPM Enable or disable the firmware TPM Default Enabled UEFI Firmware Capsule Upda...

Page 123: ...and make changes to the BIOS settings of your computer CAUTION The password features provide a basic level of security for the data on your computer CAUTION Anyone can access the data stored on your computer if it is not locked and left unattended NOTE System and setup password feature is disabled Assigning a system password and setup password You can assign a new System Password only when the sta...

Page 124: ...er and follow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance 1 Lay the chassis on the left side 2 Remove the stability foot 3 Remove the left and right side panels See Removing the side panels...

Page 125: ...s 5 Remove the jumper plug from pins 2 and 3 and fix it on pins 1 and 2 6 Wait for approximately five seconds to clear the CMOS setting 7 Remove the jumper plug from pins 1 and 2 and replace it on pins 2 and 3 1 pin 1 2 pin 2 3 pin 3 4 jumper plug 8 Replace the left and right side panels See Replacing the side panels 9 Replace the stability foot 125 ...

Page 126: ...creen 6 Boot to the USB drive from the One Time Boot Menu 7 Type the BIOS setup program filename and press Enter 8 The BIOS Update Utility appears Follow the instructions on the screen to complete the BIOS update Enhanced Pre Boot System Assessment ePSA diagnostics CAUTION Use the ePSA diagnostics to test only your computer Using this program with other computers may cause invalid results or error...

Page 127: ...e Table 9 Diagnostics Beep code Problem description 1 Motherboard BIOS ROM failure 2 No Memory RAM detected 3 Chipset error 4 Memory or RAM failure 5 CMOS battery failure 6 Video card chip failure Wi Fi power cycle If your computer is unable to access the internet due to Wi Fi connectivity issues a Wi Fi power cycle procedure may be performed The following procedure provides the instructions on ho...

Page 128: ...ubleshooting information user manuals setup instructions product specifications technical help blogs drivers software updates and so on www alienware com gamingservices VR Support www dell com VRsupport Videos providing step by step instructions to service your computer www youtube com alienwareservices Contacting Alienware To contact Alienware for sales technical support or customer service issue...