Dell Aurora R6, Service Manual

Page 1: ...Aurora R6 Service Manual Computer Model Alienware Aurora R6 Regulatory Model D23M Regulatory Type D23M001 ...

Page 2: ... to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2017 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2017 01 Rev A00 ...

Page 3: ...r 16 Technical overview 17 Inside view of your computer 18 System board components 19 Removing the stability foot 21 Procedure 21 Replacing the stability foot 23 Procedure 23 Removing the left side cover 24 Procedure 24 Replacing the left side cover 26 Procedure 26 Removing the right side cover 28 Procedure 29 Replacing the right side cover 31 Procedure 32 3 ...

Page 4: ...rerequisites 41 Procedure 42 Replacing the bottom cover 44 Procedure 44 Post requisites 44 Removing the 3 5 inch hard drive 45 Prerequisites 45 Procedure 45 Replacing the 3 5 inch hard drive 48 Procedure 48 Post requisites 48 Removing the 2 5 inch hard drives 49 Prerequisites 49 Procedure 49 Replacing the 2 5 inch hard drives 52 Procedure 52 Post requisites 52 4 ...

Page 5: ...sites 56 Procedure 56 Replacing the power supply unit 63 Procedure 63 Post requisites 63 Removing the processor cooling assembly 64 Prerequisites 64 Procedure 65 Replacing the processor cooling assembly 67 Procedure 67 Post requisites 67 Removing the coin cell battery 68 Prerequisites 68 Procedure 68 Replacing the coin cell battery 70 Procedure 70 Post requisites 70 5 ...

Page 6: ...ng the solid state drive 76 Prerequisites 76 Procedure 76 Replacing the solid state drive 78 Procedure 78 Post requisites 79 Removing the graphics card 80 Prerequisites 80 Procedure 81 Replacing the graphics card 83 Procedure 83 Post requisites 83 Removing the processor fan and heat sink assembly 84 Prerequisites 84 Procedure 84 6 ...

Page 7: ...ng the processor 89 Procedure 89 Post requisites 90 Removing the wireless card 91 Prerequisites 91 Procedure 91 Replacing the wireless card 93 Procedure 93 Post requisites 94 Removing the antenna 95 Prerequisites 95 Procedure 95 Replacing the antenna 98 Procedure 98 Post requisites 98 Removing the front chassis fan 99 Prerequisites 99 Procedure 99 7 ...

Page 8: ...an 106 Procedure 106 Post requisites 106 Removing the optical drive 107 Prerequisites 107 Procedure 107 Replacing the optical drive 111 Procedure 111 Post requisites 111 Removing the front bezel 112 Prerequisites 112 Procedure 112 Replacing the front bezel 115 Procedure 115 Post requisites 115 Removing the power button board 116 Prerequisites 116 Procedure 116 8 ...

Page 9: ...he system board 123 Prerequisites 123 Procedure 124 Replacing the system board 127 Procedure 127 Post requisites 127 Entering the Service Tag in the BIOS setup program 128 BIOS setup program 129 BIOS overview 129 Entering BIOS setup program 129 System setup options 129 Clearing forgotten passwords 135 Prerequisites 135 Procedure 135 Post requisites 136 Clearing CMOS Settings 137 Prerequisites 137 ...

Page 10: ...nloading the USB 2 0 and USB 3 0 driver 145 Identifying the USB drivers 145 Enabling or disabling the USB in BIOS setup program 146 Fixing a no boot issue caused by USB emulation 146 Wi Fi 147 Turning on or off Wi Fi 147 Downloading the Wi Fi driver 147 Identifying the Wireless drivers 147 Configuring the Wi Fi 148 Bluetooth 148 Turning on or off Bluetooth 149 Pairing the Bluetooth enabled devices...

Page 11: ...55 Checking the processor usage in the task manager 155 Operating System 156 Service Tag location 156 Device driver 156 Intel Chipset Software Installation Utility 157 Video drivers 158 Intel Serial IO driver 158 Intel Trusted Execution Engine Interface 159 Intel Wireless AC 8260 Wi Fi and Bluetooth drivers 160 BIOS overview 161 Boot menu 161 Boot menu enhancements 161 Timing key sequences 161 Sys...

Page 12: ... cables such as telephone cables network cables and so on from your computer 5 Disconnect all attached devices and peripherals such as keyboard mouse monitor and so on from your computer 6 Remove any media card and optical disc from your computer if applicable 7 After the computer is unplugged press and hold the power button for 5 seconds to ground the system board Safety instructions Use the foll...

Page 13: ...compliance CAUTION Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate static electricity which could harm internal components CAUTION When you disconnect a cable pull on its connector or on its pull tab not on the cable itself Som...

Page 14: ...e 3 5 inch hard drive cage Chassis 6 32 X 1 4 2 2 5 inch hard drive cage Chassis 6 32 X 1 4 4 Power supply unit hinge Chassis 6 32 X 1 4 6 6 32 X 1 4 BLK 3 Power supply unit Power supply unit hinge 6 32 X 1 4 4 Power supply unit bracket 6 32 X 1 4 2 Optical drive assembly Chassis 6 32 X 1 4 2 System board Chassis 6 32 X 1 4 8 Top cover Chassis 6 32 X 1 4 2 Top I O assembly Chassis 6 32 X 1 4 BLK 4...

Page 15: ...embly bracket 6 32 X 1 4 BLK 4 Top chassis fan assembly Chassis 6 32 X 1 4 1 Top chassis fan bracket Chassis 6 32 X 1 4 BLK 1 Antenna assembly Chassis 6 32 X 1 4 2 Power button board Top cover M3 X 4 2 Rubber foot Bottom cover M3 X 4 4 M 2 SSD card System board Standoff M2 1 M2 X 2 5 1 Optical drive bracket Optical drive M2 X 2 5 1 WLAN bracket System board M2 X 2 5 1 15 ...

Page 16: ...nsure that no stray screws remain inside your computer 2 Connect any external devices peripherals or cables you removed before working on your computer 3 Replace any media cards discs or any other parts that you removed before working on your computer 4 Connect your computer and all attached devices to their electrical outlets 5 Turn on your computer 16 ...

Page 17: ... shipped with your computer and follow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance 17 ...

Page 18: ...Inside view of your computer 1 power supply unit 2 optical drive assembly 3 top cover 4 top chassis fan 5 system board 6 processor fan and heat sink assembly 7 graphics card 8 right side cover 18 ...

Page 19: ...AN 2 processor cooling assembly pump fan connector PUMP_FAN 3 processor fan connector CPU_FAN 4 memory module slot 1 XMM1 5 memory module slot 2 XMM2 6 memory module slot 3 XMM3 7 memory module slot 4 XMM4 8 front chassis fan connector FRONT_FAN 19 ...

Page 20: ... CMOS reset jumper CMOS JUMPER 15 Password reset jumper PASSWORD JUMPER 16 PCI Express x16 mechanical x8 electrical slot SLOT4 17 LED controller connector LED_CONTROLLER 18 PCI Express x4 slot SLOT3 19 PCI Express x4 slot SLOT2 20 PCI Express x16 mechanical x8 electrical slot SLOT1 21 graphics card power connector GPU_POWER 22 wireless card slot M 2 WIFI 23 processor socket CPU1 20 ...

Page 21: ...er After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Place the computer on a clean and flat surface with the bottom cover facing up 2 Pull the securing tab to release the stability foot from the slots on the bottom cover 21 ...

Page 22: ...3 Lift the stability foot off the bottom cover 1 bottom cover 2 stability foot 3 security tab 4 Lay the computer on its side 22 ...

Page 23: ...the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Place the computer on a clean and flat surface with the bottom cover facing up 2 Align the tabs on the stability foot with the slots on the bottom cover and snap the stability foot to lock it in place 3 Turn the computer ove...

Page 24: ...e your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure NOTE Ensure that you remove the security cable and security screw from the security cable slot if applicable 1 Pull the side panel release latch 24 ...

Page 25: ...2 Release the left side cover away from the chassis and then lift it from the computer 1 side panel release latch 2 top cover 3 left side cover 25 ...

Page 26: ...llow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the tabs on the left side cover with the slots on the chassis 26 ...

Page 27: ...2 Snap the left side cover to lock it in place Figure 1 Replacing the left side cover 1 chassis 2 slots 3 tabs 4 left side cover 27 ...

Page 28: ...n that shipped with your computer and follow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance 28 ...

Page 29: ...dure 1 Carefully pry around the edges of the right side cover from the chassis Figure 2 Removing the right side cover 1 chassis 2 right side cover 2 Disconnect the lighting cable from the right side cover 29 ...

Page 30: ...3 Lift the right side cover off the chassis Figure 3 Removing the right side cover 1 right side cover 2 lighting cable 30 ...

Page 31: ...n that shipped with your computer and follow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance 31 ...

Page 32: ...Procedure 1 Connect the lighting cable to the right side cover Figure 4 Connecting the lighting cable a chassis b lighting cable c right side cover d tabs e slots 32 ...

Page 33: ...2 Align the tabs on the right side cover with the slots on the chassis and snap the right side cover to lock it in place Figure 5 Replacing the right side cover a chassis b slots c right side cover 33 ...

Page 34: ...er working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the left side cover 2 Remove the right side cover Procedure 1 Remove the screws that secure the top cover to the chassis 2 Disconnect the lighting cable from the top cover 34...

Page 35: ...hting cable through the slot on the chassis Figure 6 Removing the top cover 1 lighting cable 2 chassis 3 screws 2 4 top cover 4 Starting from the rear release the tabs on the top cover from the slots on the chassis 35 ...

Page 36: ...5 Lift the top cover off the chassis Figure 7 Removing the top cover 1 top cover 2 slot 3 lighting cable 4 chassis 36 ...

Page 37: ...6 Turn the top cover over release the tabs on the top cover from the slots on the top bezel Figure 8 Releasing the top cover from the top bezel 37 ...

Page 38: ...7 Lift the top cover from the top bezel Figure 9 Lifting the top cover from the top bezel a top cover b top bezel 38 ...

Page 39: ...8 You are left with top bezel and top cover Figure 10 Top cover and top bezel a top bezel b top cover 39 ...

Page 40: ... the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the tabs on the top cover with the slots on the top bezel and snap the top cover into place 2 Slide the lighting cable through the slot on the chassis 3 Align the tabs on the top cover with the slots on the chassis and snap the top cover into place 4 Connect the lighting cable to the top cover 5 Replace th...

Page 41: ...the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the left side cover 2 Remove the two 2 5 inch hard drive cages 41 ...

Page 42: ... securing tabs to release the bottom cover from the slots on the chassis Figure 11 Releasing the bottom cover from the chassis 1 securing tabs 8 2 slots 8 2 Tilt the computer towards the front until the base is facing up 42 ...

Page 43: ...3 Lift the bottom cover from the chassis Figure 12 Removing the bottom cover 4 Tilt the computer back to the upright position 43 ...

Page 44: ...inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Tilt the computer towards the front until the base is facing up 2 Align the tabs on the bottom cover with the slots on the chassis and snap the bottom cover to lock it in place 3 Turn the computer over and place it in upright position Post requisites 1 Repla...

Page 45: ... in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the left side cover Procedure 1 Disconnect the data and power cables from the hard drive 45 ...

Page 46: ...he hard drive carrier out of the hard drive cage Figure 13 Removing the hard drive 1 data cable 2 power cable 3 hard drive cage 4 release tabs 5 hard drive carrier 3 Pry the hard drive carrier to release the tabs on the carrier from the slots on the hard drive 46 ...

Page 47: ...ive off the hard drive carrier NOTE Note the orientation of the hard drive so that you can replace it correctly Figure 14 Removing the hard drive from the hard drive bracket 1 hard drive 2 hard drive carrier 3 tabs 4 47 ...

Page 48: ...our computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Place the hard drive into the hard drive carrier and align the tabs on the carrier with the slots on the hard drive 2 Snap the hard drive carrier into the hard drive 3 Slide the hard drive assembly into the hard drive cage until it snaps into place 4 Connect the dat...

Page 49: ...s in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the left side cover Procedure 1 Disconnect the data and power cables from the hard drive 49 ...

Page 50: ...he hard drive carrier out of the hard drive cage Figure 15 Removing the hard drive 1 data cable 2 power cable 3 hard drive cage 4 release tabs 5 hard drive carrier 3 Pry the hard drive carrier to release the tabs on the carrier from the slots on the hard drive 50 ...

Page 51: ...ive off the hard drive carrier NOTE Note the orientation of the hard drive so that you can replace it correctly Figure 16 Removing the hard drive from the hard drive carrier 1 hard drive 2 hard drive carrier 3 tabs 4 51 ...

Page 52: ...r computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Place the hard drive into the hard drive carrier and align the tabs on the carrier with the slots on the hard drive 2 Snap the hard drive carrier into the hard drive 3 Slide the hard drive assembly into the hard drive cage until it snaps into place 4 Connect the data ...

Page 53: ...ollow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Remove the screws that secure the hard drive cage to the chassis 53 ...

Page 54: ... Lift the hard drive cage off the chassis Figure 17 Removing hard drive cage 1 chassis 2 6 32x1 4 screws 2 3 hard drive cage Prerequisites 1 Remove the left side cover 2 Remove the 3 5 inch hard drive 54 ...

Page 55: ...he instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Insert the hard drive cage into its slot on the chassis 2 Align the tabs on the cage with the tabs on the chassis 3 Replace the screws that secure the hard drive cage to the chassis Post requisites 1 Replace the 3 5 inch hard...

Page 56: ...inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the left side cover Procedure NOTE Note the routing of all cables as you remove them so that you can reroute them correctly after you replace the power supply 1 Lay the computer on the ri...

Page 57: ...he power supply unit cage release latches towards the unlock position Figure 18 Sliding the power supply unit cage release latches 1 power supply unit 2 chassis 3 power supply unit cage release cage latches 2 57 ...

Page 58: ...3 Lift the power supply unit cage while pressing and holding the graphics card bracket 1 power supply unit cage 2 graphics card bracket 3 chassis 58 ...

Page 59: ... cage away from the chassis 1 power supply unit 5 Press the releasing clip on the power cable connectors and disconnect the power cables from the graphics card 6 Disconnect the power cables from the optical drive and hard drives 59 ...

Page 60: ...3 graphics card power cables 2 4 releasing clips 2 5 hard drive power cable 6 processor power cable 7 optical drive power cable 8 system board power cable 8 Rotate the power supply unit cage towards the chassis until the unit snaps into place 9 Remove the screws that secure the power supply unit bracket to the power supply unit cage 60 ...

Page 61: ...ift the power supply unit bracket off the power supply unit cage 1 chassis 2 screws 2 3 power supply unit bracket 4 power supply unit 11 Remove the screws that secure the power supply unit to the chassis 61 ...

Page 62: ...12 Lift the power supply unit along with the cables off the chassis 1 chassis 2 power supply unit 3 screws 4 62 ...

Page 63: ...it to the chassis 4 Align the screw holes on the power supply unit bracket with the screw holes on the power supply unit cage 5 Replace the screws that secure the power supply unit bracket to the power supply unit cage 6 Slide the power supply unit release latches towards the unlock position 7 Lift and rotate the power supply unit cage away from the chassis while pressing and holding the graphics ...

Page 64: ...w the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the left side cover 2 Remove the right side cover 3 Remove the top cover 64 ...

Page 65: ...ing assembly 1 screws 4 2 radiator and fan cage 2 Follow the procedure from step 1 to step 4 in Removing the power supply unit 3 Disconnect the processor cooling assembly cables from the system board 4 In sequential order as indicated on the processor cooler loosen the captive screws that secure the processor cooler to the system board 65 ...

Page 66: ...ocessor cooling assembly along with the cables off the computer Figure 20 Removing the processor cooling assembly 1 processor cooling assembly 2 processor cooling assembly cables 3 system board 4 captive screws 4 66 ...

Page 67: ...adiator and fan assembly with the screw holes on the radiator and fan cage 3 Replace the screws that secure the radiator and fan assembly to the radiator and fan cage 4 Align the screw holes on the processor cooler with the screw holes on the system board 5 In sequential order indicated on the processor cooler tighten the captive screws that secure the processor cooler to the system board 6 Connec...

Page 68: ...the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Removing the coin cell battery resets the BIOS setup program s settings to default It is recommended that you note the BIOS setup program s settings before removing the coin cell battery Prerequisites 1 Remove the left side cover 2 Follow the procedure from step 1 to step 4 in Removing the power supply unit Procedure...

Page 69: ...2 Lift the coin cell battery out of its socket Figure 21 Removing the coin cell battery 1 battery release lever 2 plastic scribe 3 coin cell battery 4 coin cell battery socket 69 ...

Page 70: ...low the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure Insert a new coin cell battery CR2032 into the battery socket with the positive side facing up and snap the battery into place Post requisites 1 Follow the procedure from step 10 to step 11 in Replacing the power supply un...

Page 71: ...uctions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the left side cover 2 Follow the procedure from step 1 to step 4 in Removing the power supply unit Procedure 1 Locate the memory module slots on the system board For more information see System board components 2 Push the ...

Page 72: ...peat step 2 to step 3 to remove any other memory modules installed in your computer CAUTION To prevent damage to the memory module hold the memory module by the edges Do not touch the components on the memory module Figure 22 Removing the memory module 1 memory module 2 securing clips 2 3 memory module slot 4 system board 72 ...

Page 73: ... computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Ensure that the securing clips are extended away from the memory module slot 2 Align the notch on the memory module with the tab on the memory module slot 73 ...

Page 74: ...le 2 securing clips 2 3 memory module slot 4 system board NOTE Use slots XMM1 and XMM2 if you need to use two memory modules For more information see System board components The following table lists the available memory configuration matrix Table 2 Memory configuration matrix Configuratio n Slot DIMM1 DIMM2 DIMM3 DIMM4 8 GB 4 GB 4 GB 16 GB 8 GB 8 GB 24 GB 4 GB 4 GB 8 GB 8 GB 32 GB 8 GB 8 GB 8 GB ...

Page 75: ...Post requisites 1 Follow the procedure from step 10 to step 11 in Replacing the power supply unit 2 Replace the left side cover 75 ...

Page 76: ...ww dell com regulatory_compliance CAUTION Solid state drives are fragile Exercise care when handling the solid state drive CAUTION To avoid data loss do not remove the solid state drive while the computer is in sleep or on state Prerequisites 1 Remove the left side cover 2 Follow the procedure from step 1 to step 4 in Removing the power supply unit 3 Remove the graphics card Procedure 1 Locate the...

Page 77: ...3 Slide and lift the solid state drive off the system board 1 solid state drive 2 screw 3 solid state drive slot 4 system board 77 ...

Page 78: ...follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Solid state drives are fragile Exercise care when handling the solid state drive Procedure 1 Align the notch on the solid state drive with the tab on the solid state drive slot 2 Insert the solid state drive at a 45 degre...

Page 79: ...re the solid state drive to the system board 1 solid state drive 2 notch 3 tab 4 screw 5 solid state drive slot 6 system board Post requisites 1 Replace the graphics card 2 Follow the procedure from step 10 to step 11 in Replacing the power supply unit 3 Replace the left side cover 79 ...

Page 80: ...e working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the left side cover 2 Follow the procedure from step 1 to step 4 in Removing the power supply unit 80 ...

Page 81: ...e graphics card bracket from the chassis Figure 24 Removing the graphics card 1 graphics card bracket 2 graphics card 2 Press the releasing clip on the power cable connectors and disconnect the power cables from the graphics card 81 ...

Page 82: ...ng tab on the PCIe slot away from the graphics card grasp the card by its top corner and ease it out of the slot Figure 25 Removing the graphics card 1 power cables 2 releasing clips 2 3 graphics card 4 securing tab 82 ...

Page 83: ...s see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the graphics card with the slot on the system board 2 Place the card into the slot and press down firmly until the graphics card snaps into place 3 Connect the power cables to the graphics card 4 Slide the tab on the graphics card bracket into the slot on the chassis and snap it into place Post requis...

Page 84: ...G The heat sink may become hot during normal operation Allow sufficient time for the heat sink to cool before you touch it CAUTION For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease Prerequisites 1 Remove the left side cover 2 Follow the procedure from step 1 to step 4 in Rem...

Page 85: ...3 Lift the processor fan and heat sink assembly off the system board Figure 26 Removing the heat sink assembly 1 processor fan cable 2 captive screws 4 3 processor fan and heat sink assembly 85 ...

Page 86: ...ssor and heat sink assembly are reinstalled together CAUTION If either the processor or the heat sink assembly is replaced use the thermal grease provided in the kit to ensure that thermal conductivity is achieved 1 Place the processor fan and heat sink assembly on the processor 2 Align the captive screws on the processor fan heat sink assembly with the screw holes on the system board 3 In a non a...

Page 87: ...safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the left side cover 2 Follow the procedure from step 1 to step 4 in Removing the power supply unit 3 Remove the processor fan and heat sink assembly or processor cooling assembly as applicable Procedure 1 Press the release lever down and then push it away from the processor to...

Page 88: ...3 Lift the processor off the processor socket Figure 27 Removing the processor 1 release lever 2 alignment post 3 tab 4 processor cover 5 processor socket 6 processor 88 ...

Page 89: ...hat thermal conductivity is achieved NOTE A new processor ships with a thermal pad in the package In some cases the processor may ship with the thermal pad attached to it Procedure 1 Ensure that the release lever on the processor socket is fully extended and the processor cover is fully open CAUTION Position the processor correctly in the processor socket to avoid permanent damage to the processor...

Page 90: ...r 1 processor socket 2 processor 3 alignment post 4 tab 5 processor cover 6 release lever Post requisites 1 Replace the processor fan and heat sink assembly or processor cooling assembly as applicable 2 Follow the procedure from step 10 to step 11 in Replacing the power supply unit 3 Replace the left side cover 90 ...

Page 91: ...ter working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the left side cover 2 Follow the procedure from step 1 to step 4 in Removing the power supply unit Procedure 1 Remove the screw that secures the wireless card to the system board 2 Lift the wireless card bracket off the wireless card 3...

Page 92: ...4 Slide and remove the wireless card from the wireless card slot Figure 29 Removing the wireless card 1 wireless card bracket 2 screw 3 antenna cables 4 wireless card slot 5 wireless card 92 ...

Page 93: ...nce Procedure CAUTION To avoid damaging the wireless card do not place any cables under it 1 Align the notch on the wireless card with the tab on the wireless card slot 2 Slide the wireless card at an angle into the wireless card slot 3 Connect the antenna cables to the wireless card The following table provides the antenna cable color scheme for the wireless card supported by your computer Table ...

Page 94: ...system board Figure 30 Replacing the wireless card 1 wireless card 2 notch 3 tab 4 antenna cables 5 screw 6 wireless card bracket Post requisites 1 Follow the procedure from step 10 to step 11 in Replacing the power supply unit 2 Replace the left side cover 94 ...

Page 95: ...ions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the left side cover 2 Remove the right side cover 3 Remove the top cover 4 Follow the procedure from step 1 to step 4 in Removing the wireless card Procedure 1 Note the antenna cable routing and remove the antenna cables from...

Page 96: ...s towards the top of the computer through the cable routing slot on the chassis Figure 31 Removing the antenna cables 1 antenna cables 2 routing guides 3 chassis 3 Remove the antenna cables from the routing guides on the chassis 96 ...

Page 97: ...4 Pry the antenna off the chassis Figure 32 Removing the antenna cables 1 antenna 2 antenna cables 3 routing guides 97 ...

Page 98: ...s see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Adhere the antenna to the chassis 2 Route the antenna cables through the routing guides on the chassis and slide the cables through the cable routing slot on the chassis 3 Route the antenna cables through the routing guides inside the chassis Post requisites 1 Follow the procedure from step 1 to step 3 in R...

Page 99: ...tructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the left side cover 2 Follow the procedure from step 1 to step 4 in Removing the power supply unit 3 Remove the graphics card Procedure 1 Disconnect the front chassis fan cable from the system board 2 Push the tab to rel...

Page 100: ...3 Slide and lift the chassis fan off the chassis Figure 33 Removing the chassis fan 1 tab 2 front chassis fan bracket 3 front chassis fan cable 100 ...

Page 101: ... tabs on the front chassis fan bracket and lift the front chassis fan along with its cable off the bracket Figure 34 Removing the chassis fan 1 front chassis fan cable 2 front chassis fan bracket 3 front chassis fan 101 ...

Page 102: ...ory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the tabs on the front chassis fan bracket with the front chassis fan and press down on the fan until it snaps into position 2 Align the tabs on the front chassis fan with the slots on the chassis and slide the fan until it snaps into position 3 Connect the front chassis fan cable to the system board Post requisites 1 ...

Page 103: ...llow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the left side cover 2 Follow the procedure from step 1 to step 4 in Removing the power supply unit Procedure 1 Remove the screw that secures the top chassis fan to the chassis 2 Disconnect the top chassis fan...

Page 104: ...assis fan 1 chassis 2 screw 3 top chassis fan 4 top chassis fan cable 4 Remove the top chassis fan cable from the routing guide on the top chassis fan bracket 5 Push the rubber grommets through the holes at each corner of the fan to release top chassis fan from the bracket 104 ...

Page 105: ...Lift the top chassis fan off the top chassis fan bracket Figure 36 Removing the top chassis fan 1 top chassis fan cable 2 routing guide 3 rubber grommets 4 4 top chassis fan bracket 5 top chassis fan 105 ...

Page 106: ...is fan bracket 2 Insert the ends of the rubber grommets through the holes at each corner of the fan 3 Align the grommets in the fan with the holes at each corner of the top chassis fan bracket and pull through until they snap into place 4 Route the top chassis fan cable through the routing guide on the bracket 5 Align the tabs on the top chassis fan with the slots on the chassis and slide the fan ...

Page 107: ... working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the left side cover 2 Follow the procedure from step 1 to step 4 in Removing the power supply unit Procedure 1 Disconnect the power and data cable from the optical drive 107 ...

Page 108: ... the securing tab to release the optical drive carrier from the chassis Figure 37 Disconnecting the power and data cables 1 optical drive carrier 2 optical drive 3 securing tab 4 power cable 5 data cable 108 ...

Page 109: ...3 Push to slide the optical drive assembly out through the front of the computer Figure 38 Removing the optical drive 1 optical drive assembly 2 chassis 109 ...

Page 110: ...to the optical drive Figure 39 Removing the optical drive 1 screw 2 optical drive bracket 3 optical drive 5 Gently pull and disconnect the optical drive bezel from the optical drive Figure 40 Removing the optical drive 1 optical drive 2 optical drive bezel 110 ...

Page 111: ...tory_compliance Procedure 1 Align and snap the optical drive bezel to the optical drive 2 Align the screw hole on the optical drive bracket with the screw hole on the optical drive 3 Replace the screw that secures the optical drive bracket to the optical drive 4 Lift the securing tab and slide the optical drive assembly through the front of the computer until the securing tab snaps into place 5 Co...

Page 112: ...our computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the left side cover 2 Remove the right side cover 3 Follow the procedure from step 1 to step 3 in Removing the optical drive 4 Remove the top cover Procedure 1 Place the computer in an upright ...

Page 113: ...2 Grasp and release the front bezel tabs sequentially from the top by moving them outward from the front panel Figure 41 Removing the front bezel 1 front bezel 2 chassis 3 tabs 113 ...

Page 114: ...ate and pull the front bezel away from the front of the chassis to release the tabs on the front bezel from the slots on the front panel Figure 42 Removing the front bezel 1 chassis 2 tabs 3 front bezel 114 ...

Page 115: ...de your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align and insert the front bezel tabs into the front panel slots 2 Rotate the front bezel towards the chassis until the front bezel tabs snap into place Post requisites 1 Replace the top cover 2 Follow the procedure from step 4 to step 5 in Replacing the optical...

Page 116: ...tructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the left side cover 2 Remove the right side cover 3 Remove the top cover Procedure 1 Note the power button module cable routing and remove the cable from the routing guides on the top cover 2 Remove the screws that secur...

Page 117: ...the top cover Figure 43 Removing the power button module 1 top cover 2 power button module 3 screws 2 4 routing guide 5 power button module cable 4 Release the power button board from under the tabs on the power button board bracket 117 ...

Page 118: ...e power button board along with the cable off the power button board bracket Figure 44 Removing the power button module 1 power button board bracket 2 power button board 3 tabs 4 4 power button module cable 118 ...

Page 119: ...the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align and slide the power button board on the power button board bracket and snap it into place 2 Align the screw holes on the power button module with the screw holes on the top cover 3 Replace the screws that secure the power button module to the top cover 4 Route the power button module cable through the routi...

Page 120: ...ide your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the left side cover 2 Remove the right side cover 3 Remove the top cover Procedure 1 Place the computer in an upright position 120 ...

Page 121: ...2 Using the tab slide and remove the rear trim cover from the chassis Figure 45 Removing the rear trim cover 1 chassis 2 rear trim cover 121 ...

Page 122: ...side your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure Align the tabs on the rear trim cover with the slots on the chassis and snap the cover to lock it in place Post requisites 1 Replace the top cover 2 Replace the right side cover 3 Replace the left sid...

Page 123: ...ram after you replace the system board NOTE Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program You must make the appropriate changes again after you replace the system board NOTE Before disconnecting the cables from the system board note the location of the connectors so that you can reconnect the cables correctly after you replace the system boar...

Page 124: ...ure NOTE Note the routing of all cables as you remove them so that you can reroute them correctly after you replace the system board For information on system board connectors see System board components 124 ...

Page 125: ...SSUSB 2 SATA 6 Gbps drive cable SATA1 3 SATA 6 Gbps drive cable SATA2 4 system board 5 front panel audio cable F_AUDIO 6 LED controller cable LED_CONTROLLER 7 graphics card power cable GPU_POWER 8 processor power cable ATX_CPU 9 top chassis fan cable TOP_FAN 10 system board power cable 11 front chassis fan cable FRONT_FAN 125 ...

Page 126: ...2 Remove the screws that secure the system board assembly to the chassis 3 Lift the system board assembly out of the chassis Figure 47 Removing the system board 1 chassis 2 system board 3 screws 8 126 ...

Page 127: ...Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program You must make the appropriate changes again after you replace the system board Procedure 1 Align the system board assembly with the slots on the chassis and place the system board assembly in position 2 Slide the system board assembly to engage the latches that secure it to the chassis 3 Replace t...

Page 128: ...8 Replace the left side cover Entering the Service Tag in the BIOS setup program 1 Turn on or restart your computer 2 Press F2 when the AlienHead logo is displayed to enter the BIOS setup program 3 Navigate to the Main tab and enter the Service Tag in the Service Tag Input field 128 ...

Page 129: ...selectable option such as the user password type of hard drive installed and enabling or disabling base devices Entering BIOS setup program 1 Turn on or restart your computer 2 During POST when the AlienHead logo is displayed watch for the F2 prompt to appear and then press F2 immediately NOTE The F2 prompt indicates that the keyboard is initialized This prompt can appear very quickly so you must ...

Page 130: ...Service Tag Displays the service tag of your computer Asset Tag Displays the asset tag of your computer Memory Information System Memory Displays the total computer memory installed Memory Speed Displays the memory speed CPU Information CPU Type Displays the processor type CPU Speed Displays the speed of the processor CPU ID Displays the processor identification code Cache L1 Displays the processo...

Page 131: ... feature for the Direct I O SATA Operation Allows you to configure the operating mode of the integrated SATA hard drive controller Intel Ready Mode Technology Allows you to enable or disable the Intel Ready Mode Technology Intel Software Guard Extensions Allows you to enable or disable Intel Software Guard Extensions BIOS Recovery from Hard Drive Allows you to enable or disable BIOS Recovery from ...

Page 132: ...o Power On Mode Allows you to set the computer to turn on automatically every day or on a preselected date This option can be configured only if the Auto Power On mode is set to Enabled Everyday or Selected Day Auto Power On Date Allows you to set the date on which the computer must turn on automatically This option can be configured only if the Auto Power On mode is set to Enabled 1 to 31 Auto Po...

Page 133: ... of core voltage Long Duration PWR Limit Allows you to set the turbo mode power limit Short Duration PWR Limit Options Allows you to set the turbo mode power limit XMP Memory Allows you to set the XMP memory Table 6 System setup options Security menu Security Admin Password Status Displays whether the admin password is set System Password Status Displays whether the system password is set HDD Pass...

Page 134: ...ilable boot devices Boot Option 1 Displays the first boot device Default UEFI Windows Boot Manager Boot Option 2 Displays the second boot device Default Onboard NIC Device Boot Option 3 Displays the third boot device Default Onboard NIC Device Table 8 System setup options Exit menu Save Exit Save Changes and Reset Allows you to exit system setup and save your changes Discard Changes and Reset Allo...

Page 135: ...move the left side cover 2 Follow the procedure from step 1 to step 4 in Removing the power supply unit Procedure 1 Locate the password jumper P215 on the system board For information on the location of the Password jumper see System board components 2 Remove the jumper plug from pins 215 3 Follow the procedure from step 8 to step 9 in Replacing the power supply unit 4 Replace the left side cover ...

Page 136: ...jumper plug on pins 215 Figure 48 Clearing forgotten passwords 1 jumper plug 2 P215 Post requisites 1 Follow the procedure from step 10 to step 11 in Replacing the power supply unit 2 Replace the left side cover 136 ...

Page 137: ...iance home page at www dell com regulatory_compliance Prerequisites 1 Remove the left side cover 2 Follow the procedure from step 1 to step 4 in Removing the power supply unit Procedure 1 Locate the CMOS jumper P217 on the system board For information on the location of the CMOS jumper see System board components 2 Disconnect the system board power cable from the system board 3 Remove the jumper p...

Page 138: ... cable to the system board Figure 49 Clearing CMOS settings 1 jumper plug 2 P217 3 P216 4 system board Post requisites 1 Follow the procedure from step 10 to step 11 in Replacing the power supply unit 2 Replace the left side cover 138 ...

Page 139: ...o not have the Service Tag use the auto detect feature or manually browse for your computer model 4 Click Drivers downloads Find it myself 5 Select the operating system installed on your computer 6 Scroll down the page and expand BIOS 7 Click Download to download the latest version of the BIOS for your computer 8 After the download is complete navigate to the folder where you saved the BIOS update...

Page 140: ...e Tag use the auto detect feature or manually browse for your computer model 4 Click Drivers downloads Find it myself 5 Scroll down the page and expand Audio 6 Click Download to download the audio driver for your computer 7 After the download is complete navigate to the folder where you saved the audio driver file 8 Double click the audio driver file icon and follow the instructions on the screen ...

Page 141: ...o settings as required Graphics Alienware Aurora R6 is shipped with the following graphics options Table 10 Video specifications Integrated Controller Intel HD Graphics 630 Memory Shared system memory Discrete Type Up to two PCI Express X16 single width double width full length maximum 10 5 inches NOTE The graphics configuration of your desktop varies depending on the graphics card configuration o...

Page 142: ...he graphics driver for your computer 7 After the download is complete navigate to the folder where you saved the graphics driver file 8 Double click the graphics driver file icon and follow the instructions on the screen Identifying the display adapter 1 On the taskbar click the search box and then type Device Manager 2 Click Device Manager The Device Manager window is displayed 3 Expand Display a...

Page 143: ...4 Click Apply Rotating the display 1 Right click on your desktop 143 ...

Page 144: ...display can be also rotated by selecting Rotate Display under the Display menu in the NVIDIA Control Panel For computers shipped with the AMD video card the display can be rotated by selecting the required rotation on Rotate Desktop tab in the AMD Catalyst Control Center 144 ...

Page 145: ... computer 2 Go to www dell com support 3 Click Product support enter the Service Tag of your computer and then click Submit NOTE If you do not have the Service Tag use the auto detect feature or manually browse for your computer model 4 Click Drivers downloads Find it myself 5 Scroll down the page and expand Chipset 6 Click Download to download the USB 2 0 or USB 3 0 driver for your computer 7 Aft...

Page 146: ...vely 5 Save the BIOS setup program settings and exit Fixing a no boot issue caused by USB emulation Sometimes the computer does not boot to the operating system when USB devices are connected to the computer during startup This behavior occurs because the computer is looking for bootable files in the USB devices Follow these steps to fix the no boot issue 1 Turn on or restart your computer 2 Press...

Page 147: ...nter the Service Tag of your computer and then click Submit NOTE If you do not have the Service Tag use the auto detect feature or manually browse for your computer model 4 Click Drivers downloads Find it myself 5 Scroll down the page and expand Network 6 Click Download to download the Wi Fi driver for your computer 7 After the download is complete navigate to the folder where you saved the Wi Fi ...

Page 148: ...k the Action Center icon on the taskbar to access the Action Center 3 Click Wi Fi and then click Go to settings A list of available networks is displayed 4 Select your network and click Connect NOTE Type the network security key if prompted Bluetooth Alienware Aurora R6 is shipped with Bluetooth 4 1 Bluetooth 4 2 148 ...

Page 149: ...s the Action Center 2 Click Bluetooth to turn Bluetooth on or off Pairing the Bluetooth enabled devices 1 Turn on Bluetooth For more information see Turning on or off Bluetooth 2 Click the Action Center icon on the taskbar to access the Action Center 3 Click Bluetooth and then click Go to settings 4 Select the required Bluetooth device for pairing 5 Click Pair to pair the bluetooth devices 149 ...

Page 150: ...taskbar to access the Action Center 2 Click Bluetooth and then click Go to settings 3 Click the device you want to remove and then click Remove device Transferring files between devices using Bluetooth 1 Click the Action Center icon on the taskbar to access the Action Center 2 Click Bluetooth and then click Go to settings 150 ...

Page 151: ...sfer Hard drive The following table shows the hard drive options available in Alienware Aurora R6 Table 12 Hard drive options Options Dimensions SSD One M 2 drive SATA One 3 5 inch drive bay Two 2 5 inch drive bays Identifying the hard drive 1 On the taskbar click the search box and then type Device Manager 2 Click Device Manager The Device Manager window is displayed 151 ...

Page 152: ...l com support 3 Click Product support enter the Service Tag of your computer and then click Submit NOTE If you do not have the Service Tag use the auto detect feature or manually browse for your computer model 4 Click Drivers downloads Find it myself 5 Scroll down the page and expand Chipset 6 Click Download to download the chipset driver for your computer 7 After the download is complete navigate...

Page 153: ...er The Device Manager window is displayed 3 Expand System devices Memory Alienware Aurora R5 has four DIMM RAM slots which are accessible by removing the left side cover and rotating the power supply unit Your computer 153 ...

Page 154: ...formation see System setup options Testing memory using ePSA 1 Turn on or restart your computer 2 Press F12 after the AlienHead logo is displayed on the screen to access the boot menu 3 Use the arrow keys to highlight the Diagnostics menu option and press Enter 4 Follow the instructions on the screen to complete the ePSA Pre boot System Assessment PSA NOTE If the operating system logo appears wait...

Page 155: ...he search box and then type Device Manager 2 Click Device Manager The Device Manager window is displayed 3 Expand Processors Checking the processor usage in the task manager 1 Right click on the taskbar 2 Click Task Manager The Task Manager window is displayed 155 ...

Page 156: ...ique alphanumeric identifier that allows Dell service technicians to identify the hardware components in your computer and access warranty information The Service Tag label is located at the rear of your computer towards the base Device driver A device driver or software driver is a computer program allowing higher level computer programs to interact with a hardware device For Alienware Aurora R5 ...

Page 157: ...s is similar except that some systems may have more devices than others Intel Chipset Software Installation Utility In the Device Manager check if the chipset driver is installed Install the Intel chipset updates from www dell com support 157 ...

Page 158: ... if the video driver is installed Install the video driver update from www dell com support Intel Serial IO driver In the Device Manager check if the Intel Serial IO driver is installed Install the driver updates from www dell com support 158 ...

Page 159: ...Intel Trusted Execution Engine Interface In the Device Manager check if the Intel Trusted Execution Engine Interface driver is installed Install the driver update from www dell com support 159 ...

Page 160: ...Intel Wireless AC 8260 Wi Fi and Bluetooth drivers In the Device Manager check if the network card driver is installed Install the driver updates from www dell com support 160 ...

Page 161: ...e boot menu enhancements are as follows Easier Access Press F12 to access the boot selection menu User Prompting The user is prompted to use the keystroke on the BIOS screen Diagnostics Options The boot menu includes the ePSA diagnostic options Timing key sequences The keyboard is not the first device initialized by Setup As a result if you press a keystroke too early the keyboard is locked out In...

Page 162: ... The F2 Setup prompt appears at the top right corner of the screen during boot 162 ...

Page 163: ...ils the POST the computer emits a series of LED codes in amber color during the start up The following table shows different light patterns and what they indicate Table 13 Diagnostics Number of Power LED flashes Problem description 1 System board BIOS and ROM failure 2 No memory or RAM detected 3 System board or chipset error 4 Memory or RAM failure 5 CMOS battery failure 6 Video card or chip fail...

Page 164: ...lp blogs drivers software updates and so on www alienware com gamingservices Videos providing step by step instructions to service your computer www youtube com alienwareservices Contacting Alienware To contact Alienware for sales technical support or customer service issues see www alienware com NOTE Availability varies by country and product and some services may not be available in your country...