Contacting Technical Support
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Contacting Technical Support
The iSupport Website
iSupport provides a range of documents and tools to assist you with effectively using Dell Networking
equipment and mitigating the impact of network outages. Through iSupport you can obtain technical
information regarding Dell Networking products, access to software upgrades and patches, and open and
manage your Technical Assistance Center (TAC) cases. Dell Networking iSupport provides integrated,
secure access to these services.
Accessing iSupport Services
The URL for iSupport is
www.force10networks.com/support/.
To access iSupport services you must have
a userid and password. If you do not have one, you can request one at the website:
1
On the Dell Networking iSupport page, click the
Account Request
link.
2
Fill out the User Account Request form and click
Send
. You will receive your userid and password
by E-Mail.
3
To access iSupport services, click the
Log in
link and enter your userid and password.
Contacting the Technical Assistance Center
How to Contact Dell
Networking TAC
www.force10networks.com/support/
and select the
Service Request
tab.
Information to Submit When
Opening a Support Case
• Your name, company name, phone number, and E-mail address
• Preferred method of contact
• Model number
• Serial Number (see
Locating Serial Numbers on page 68
• Software version number
• Symptom description
• Screen shots illustrating the symptom, including any error messages. These can include:
• Output from the
show tech
command or the
show tech linecard
{
number
} command.
• Output from the
show trace command
or the
show trace linecard
{
number
}
command.
• Console captures showing the error messages.
• Console captures showing the troubleshooting steps taken.
• Saved messages to a syslog server, if one is used.
Managing Your Case
Log in to iSupport and select the
Service Request
tab to view all open cases and RMAs.
Downloading Software Updates Log in to iSupport
and select the
Software Center
tab.
Summary of Contents for C7004/C150
Page 1: ...Installing and Maintaining the C7004 C150 System ...
Page 6: ...6 Contents w w w d e l l c o m s u p p o r t d e l l c o m ...
Page 14: ...14 Preparing the Site w w w d e l l c o m s u p p o r t d e l l c o m ...
Page 18: ...18 Installing the C7004 C150 Chassis w w w d e l l c o m s u p p o r t d e l l c o m ...
Page 28: ...28 Management Cable Pinout w w w d e l l c o m s u p p o r t d e l l c o m ...
Page 40: ...40 Installing DC Power Entry Modules w w w d e l l c o m s u p p o r t d e l l c o m ...
Page 44: ...44 Powering Up w w w d e l l c o m s u p p o r t d e l l c o m ...
Page 61: ...System Specifications 61 Figure B 2 Chassis Dimensions Depth 15 5 inches ...
Page 70: ...70 Contacting Technical Support w w w d e l l c o m s u p p o r t d e l l c o m ...
Page 71: ......
Page 72: ...w w w d ell com support dell com Printed in the U S A ...