Customer Support
B-1
B
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This appendix reviews the EMC process for detecting and resolving
software problems, and provides essential questions that you should
answer before contacting the EMC Customer Support Center.
This appendix covers the following topics:
◆
Overview of Detecting and Resolving Problems ......................... B-2
◆
Troubleshooting the Problem .......................................................... B-3
◆
Before Calling the Customer Support Center ............................... B-4
◆
Documenting the Problem............................................................... B-5
◆
Reporting a New Problem ............................................................... B-6
◆
Sending Problem Documentation................................................... B-7
Customer Support
Summary of Contents for CLARiiON DAE2
Page 4: ...2 Gigabit Disk Array Enclosure DAE2 Hardware Reference iv ...
Page 24: ...1 10 2 Gigabit Disk Array Enclosure DAE2 Hardware Reference About DAE2 Disk Enclosures ...
Page 38: ...2 14 2 Gigabit Disk Array Enclosure DAE2 Hardware Reference Installing a DAE2 ...
Page 74: ...B 8 2 Gigabit Disk Array Enclosure DAE2 Hardware Reference Customer Support ...
Page 78: ...2 Gigabit Disk Array Enclosure DAE2 Hardware Reference i 4 Index ...