Dell D03T, Service Manual

Page 1: ...Precision 7865 Tower Service Manual Regulatory Model D03T Regulatory Type D03T002 July 2022 Rev A00 ...

Page 2: ...damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2022 Dell Inc or its subsidiaries All rights reserved Dell Technologies Dell and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ...ard drive 20 Removing the external hard drive assembly 20 Installing the external hard drive assembly 20 Removing the external 3 5 inch hard drive 21 Installing the external 3 5 inch hard drive 22 Removing the external 2 5 inch hard disk drive 23 Installing the external 2 5 inch hard drive 24 External storage flexbay Solid state drive 25 Removing the external solid state drive assembly 25 Removing...

Page 4: ... 52 Removing the memory module 52 Installing the memory module 53 M 2 solid state drive 54 Removing the M 2 2230 PCIe solid state drive 54 Installing the M 2 2230 PCIe solid state drive 55 Removing the M 2 2280 PCIe solid state drive 56 Installing the M 2 2280 PCIe solid state drive 57 Heat sink 58 Removing the heat sink assembly 58 Installing the heat sink assembly 59 Hard drive fan assembly 60 R...

Page 5: ...Removing the power supply unit 85 Installing the power supply unit 88 System board 91 System board callouts 91 Removing the system board 93 Installing the system board 95 Rack rails 98 Removing the rack kit 98 Installing the rack kit 98 Chapter 3 Drivers and downloads 99 Chapter 4 BIOS setup 100 Entering BIOS setup program 100 Navigation keys 100 One time boot menu 100 One time boot menu 101 Syste...

Page 6: ...ck 114 Power Supply Unit Built in Self Test 114 System diagnostic lights 114 Recovering the operating system 117 Real Time Clock RTC reset 117 Backup media and recovery options 117 WiFi power cycle 117 Chapter 6 Getting help and contacting Dell 119 6 Contents ...

Page 7: ...is shipped with the product or at www dell com regulatory_compliance CAUTION Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate static electricity which could harm internal components CAUTION When you disconnect a cable pull it by...

Page 8: ...This is done through the use of a field service electrostatic discharge ESD kit When connecting a bonding wire ensure that it is connected to bare metal and never to a painted or non metal surface The wrist strap should be secure and in full contact with your skin and ensure that you remove all jewelry such as watches bracelets or rings prior to bonding yourself and the equipment Electrostatic dis...

Page 9: ...ecommended to test the wrist strap and bonding wire at least once per week ESD Wrist Strap Tester The wires inside of an ESD strap are prone to damage over time When using an unmonitored kit it is a best practice to regularly test the strap prior to each service call and at a minimum test once per week A wrist strap tester is the best method for doing this test If you do not have your own wrist st...

Page 10: ...back upright whether lifting or setting down the load Do not add the weight of your body to the load Avoid twisting your body and back 6 Follow the same techniques in reverse to set the load down After working inside your computer About this task NOTE Leaving stray or loose screws inside your computer may severely damage your computer Steps 1 Replace all screws and ensure that no stray screws rema...

Page 11: ...nd then place them in a screw storage box This is to ensure that the correct number of screws and correct screw type is restored when the component is replaced NOTE Some computers have magnetic surfaces Ensure that the screws are not left attached to such surfaces when replacing a component NOTE Screw color may vary with the configuration ordered Table 1 Screw list Component Screw type Quantity Sc...

Page 12: ...heatsink Captive 4 Power supply unit 6 32 6 Voltage Regulator heatsink Location 1 M3x5 2 Voltage Regulator heatsink Location 2 Captive 2 Voltage Regulator heatsink Location 3 M3x5 3 System board 6 32 11 Major components of Precision 7865 Tower The following image shows the major components of Precision 7865 Tower 12 Removing and installing components ...

Page 13: ...Removing and installing components 13 ...

Page 14: ...rd drive assembly 24 Rear fan assembly 25 Air shroud NOTE Dell provides a list of components and their part numbers for the original system configuration purchased These parts are available according to warranty coverages purchased by the customer Contact your Dell sales representative for purchase options Side cover Removing the side cover Prerequisites 1 Follow the procedure in Before working in...

Page 15: ...t an angle and lift the cover away from the chassis Installing the side cover Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following images indicate the location of the side cover and provide a visual representation of the installation procedure Removing and installing components 15 ...

Page 16: ...ide of the computer to secure it NOTE The release latch automatically locks the side cover to the computer 3 Insert the side cover key into the key slot and turn it counter clockwise to lock the computer Next steps 1 Follow the procedure in After working inside your computer 16 Removing and installing components ...

Page 17: ... front bezel from the computer 2 Slightly pull the front bezel and gently rotate to release the other tabs on the bezel from the slots in the chassis 3 Remove the front bezel from the computer Installing the front bezel Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following images indicate the location...

Page 18: ...procedure in After working inside your computer I O board Removing the front I O bracket Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the side cover 3 Remove the front bezel About this task The following images indicate the location of the front I O bracket and provide a visual representation of the removal procedure 18 Removing and installing components ...

Page 19: ...rforming the installation procedure About this task The following images indicate the location of the front I O bracket and provide a visual representation of the installation procedure Steps 1 Position the front I O bracket to align the tabs on the bracket with the slots on the chassis 2 Tighten the thumb screw to secure the front I O bracket to the chassis Next steps 1 Install the front bezel 2 ...

Page 20: ...release button on the external flexbay bracket to open the release latch 2 Hold the release latch and slide the hard drive assembly out of the external flexbay slot Installing the external hard drive assembly Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following images indicate the location of the ext...

Page 21: ...low the procedure in After working inside your computer Removing the external 3 5 inch hard drive Prerequisites 1 Follow the procedure in Before working inside your computer About this task The following images indicate the location of the external 3 5 inch hard drive and provide a visual representation of the removal procedure Removing and installing components 21 ...

Page 22: ...d drive bracket Installing the external 3 5 inch hard drive Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following images indicate the location of the external 3 5 inch hard drive and provide a visual representation of the installation procedure 22 Removing and installing components ...

Page 23: ...et Next steps 1 Follow the procedure in After working inside your computer Removing the external 2 5 inch hard disk drive Prerequisites 1 Follow the procedure in Before working inside your computer About this task The following images indicate the location of the external 2 5 inch hard drive and provide a visual representation of the removal procedure Removing and installing components 23 ...

Page 24: ...d drive bracket Installing the external 2 5 inch hard drive Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following images indicate the location of the external 2 5 inch hard drive and provide a visual representation of the installation procedure 24 Removing and installing components ...

Page 25: ... procedure in After working inside your computer External storage flexbay Solid state drive Removing the external solid state drive assembly Prerequisites 1 Follow the procedure in Before working inside your computer About this task The following images indicate the location of the external solid state drive assembly and provide a visual representation of the removal procedure Removing and install...

Page 26: ...out of the external flexbay slot Removing the external M 2 2230 solid state drive Prerequisites 1 Follow the procedure in Before working inside your computer About this task The following images indicate the location of the external M 2 2230 solid state drive and provide a visual representation of the removal procedure 26 Removing and installing components ...

Page 27: ...ide and remove the solid state drive from the solid state drive assembly Installing the external M 2 2230 solid state drive Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following images indicate the location of the external M 2 2230 solid state drive and provide a visual representation of the installat...

Page 28: ...drive assembly 5 Install the single M3x6 screw and the two M3x3 screws to secure the cover to the solid state drive assembly Next steps 1 Follow the procedure in After working inside your computer Removing the external M 2 2280 solid state drive Prerequisites 1 Follow the procedure in Before working inside your computer About this task The following images indicate the location of the external M 2...

Page 29: ...the solid state drive assembly Installing the external M 2 2280 solid state drive Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following images indicate the location of the external M 2 2280 solid state drive and provide a visual representation of the installation procedure Removing and installing comp...

Page 30: ...s to secure the cover to the solid state drive assembly Next steps 1 Follow the procedure in After working inside your computer Installing the external solid state drive assembly Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following images indicate the location of the external solid state drive assemb...

Page 31: ...low the procedure in After working inside your computer Slim optical drive Removing the slim optical drive Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the side cover About this task The following images indicate the location of the slim optical drive and provide a visual representation of the removal procedure Removing and installing components 31 ...

Page 32: ...ard drive and optical drive cage Installing the slim optical drive Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following images indicate the location of the slim optical drive and provide a visual representation of the installation procedure 32 Removing and installing components ...

Page 33: ...er 2 Follow the procedure in After working inside your computer Air shroud Removing the air shroud Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the side cover About this task The following image indicates the location of the air shroud and provides a visual representation of the removal procedure Removing and installing components 33 ...

Page 34: ...the air shroud Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the air shroud and provides a visual representation of the installation procedure 34 Removing and installing components ...

Page 35: ...ntil the tabs clicks into place Next steps 1 Install the side cover 2 Follow the procedure in After working inside your computer PCIe holder Removing the PCIe holder Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the side cover 3 Remove the air shroud Removing and installing components 35 ...

Page 36: ...e holder latch upwards to release the PCIe holder 3 Lift and remove the PCIe holder out of the computer Installing the PCIe holder Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following images indicate the location of the PCIe holder and provide a visual representation of the installation procedure 36 ...

Page 37: ...PCIe power cables to the slots on the PCIe holder Next steps 1 Install the air shroud 2 Install the side cover 3 Follow the procedure in After working inside your computer Front fan Removing the front fan assembly Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the side cover Removing and installing components 37 ...

Page 38: ...he connector on the system board 3 Move the fan assembly at an angle from the chassis 4 Lift and remove the fan assembly from the computer Removing front fan Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the front fan assembly About this task The following images indicate the location of the front fan and provide a visual representation of the removal procedu...

Page 39: ...er grommets on the fan cage 2 Align the slots on the fan with the rubber grommets on the fan cage 3 Route the rubber grommets through the slots on the fan and pull the rubber grommets until the fan snaps into position Next steps 1 Install the front fan assembly 2 Follow the procedure in After working inside your computer Installing the front fan assembly Prerequisites If you are replacing a compon...

Page 40: ...m board Next steps 1 Install the side cover 2 Follow the procedure in After working inside your computer 3 5 inch hard drive assembly Removing the 3 5 inch hard drive assembly Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the side cover About this task The following images indicate the location of the 3 5 inch hard drive assembly and provide a visual represen...

Page 41: ...e 3 5 inch hard drive bracket Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the side cover 3 Remove the 3 5 inch hard drive assembly About this task The following images indicate the location of the 3 5 inch hard drive bracket and provide a visual representation of the removal procedure Removing and installing components 41 ...

Page 42: ...bracket Installing the 3 5 inch hard drive bracket Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following images indicate the location of the 3 5 inch hard drive bracket and provide a visual representation of the installation procedure 42 Removing and installing components ...

Page 43: ...the side cover 3 Follow the procedure in after working inside your computer Installing the 3 5 inch hard drive assembly Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following images indicate the location of the 3 5 inch hard drive assembly and provide a visual representation of the installation procedu...

Page 44: ...bracket Next steps 1 Install the side cover 2 Follow the procedure in After working inside your computer 2 5 inch hard drive assembly Removing the 2 5 inch hard drive assembly Prerequisites 1 Follow the procedure in Before working inside your computer 44 Removing and installing components ...

Page 45: ...f the removal procedure Steps 1 Press the securing tabs to release the hard drive assembly from the chassis 2 Slide the hard disk drive assembly out of the hard drive bracket Removing the 2 5 inch hard disk drive bracket Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the side cover Removing and installing components 45 ...

Page 46: ... the bracket from the slots on the hard drive 2 Lift and remove the hard drive off the hard drive bracket Installing the 2 5 inch hard drive bracket Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following images indicate the location of the 2 5 inch hard drive bracket and provide a visual representation...

Page 47: ...the side cover 3 Follow the procedure in After working inside your computer Installing the 2 5 inch hard drive assembly Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following images indicate the location of the 2 5 inch hard drive assembly and provide a visual representation of the installation procedu...

Page 48: ...hard drive bracket Next steps 1 Install the side cover 2 Follow the procedure in After working inside your computer Rear fans Removing the rear fan assembly Prerequisites 1 Follow the procedure in Before working inside your computer 48 Removing and installing components ...

Page 49: ...assembly at an angle from the chassis 3 Disconnect the two fan cables from the connectors on the system board 4 Lift and remove the fan assembly from the computer Removing rear fan Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the rear fan assembly About this task The following images indicate the location of the front fan cage and provide a visual representa...

Page 50: ...ve the fan from the fan cage NOTE Follow the same steps for the second fan Installing the rear fan Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following images indicate the location of the rear fan and provide a visual representation of the installation procedure 50 Removing and installing components ...

Page 51: ... grommets until the fan snaps into position Next steps 1 Install the rear fan assembly 2 Follow the procedure in After working inside your computer Installing the rear fan assembly Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following images indicate the location of the rear fan assembly and provide a...

Page 52: ...o the chassis 4 Connect the fan cable to the connector on the system board Next steps 1 Install the air shroud 2 Install the side cover 3 Follow the procedure in After working inside your computer Memory modules Removing the memory module Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the side cover 3 Remove the air shroud 52 Removing and installing components...

Page 53: ...emory module pops up 2 Slide and remove the memory module from the memory module slot Installing the memory module Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the memory module and provides a visual representation of the installation procedure Removing and ins...

Page 54: ... Install the air shroud 2 Install the side cover 3 Follow the procedure in after working inside your computer M 2 solid state drive Removing the M 2 2230 PCIe solid state drive Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the side cover 3 Remove the PCIe holder About this task The following images indicate the location of the M 2 2230 solid state drive and p...

Page 55: ...alled repeat the same steps for the second solid state drive 4 Slide and lift the solid state drive off the system board Installing the M 2 2230 PCIe solid state drive Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following images indicate the location of the M 2 2230 solid state drive and provides a vi...

Page 56: ...d 4 Align and place the M 2 heat sink over the solid state drive 5 Tighten the four captive screws to secure the M 2 heat sink to the system board Next steps 1 Install the PCIe holder 2 Install the side cover 3 Follow the procedure in After working inside your computer Removing the M 2 2280 PCIe solid state drive Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove ...

Page 57: ...alled repeat the same steps for the second solid state drive 4 Slide and lift the solid state drive off the system board Installing the M 2 2280 PCIe solid state drive Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following images indicate the location of the M 2 2280 solid state drive and provides a vi...

Page 58: ... four captive screws to secure the M 2 heat sink to the system board Next steps 1 Install the PCIe holder 2 Install the side cover 3 Follow the procedure in After working inside your computer Heat sink Removing the heat sink assembly Prerequisites 1 Follow the procedure in Before working inside your computer WARNING The heat sink may become hot during normal operation Allow sufficient time for the...

Page 59: ...embly from the system board Installing the heat sink assembly Prerequisites If you are replacing a component remove the existing component before performing the installation procedure NOTE If either the processor or the heat sink is replaced use the thermal grease that is provided in the kit to ensure that thermal conductivity is achieved About this task The following images indicate the location ...

Page 60: ...em board NOTE Tighten the screws in a sequential order 1 2 3 4 as printed on the system board Next steps 1 Install the air shroud 2 Install the side cover 3 Follow the procedure in After working inside your computer Hard drive fan assembly Removing the hard drive fan assembly Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the side cover 3 Remove the air shroud...

Page 61: ...rom the hard drive fan assembly 4 Lift and remove the hard drive fan assembly from the computer Installing the hard drive fan assembly Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following images indicate the location of the hard drive fan assembly and provide a visual representation of the installati...

Page 62: ...power cable thermal sensor cable PCIe cable and fan controller cable through the bottom air shroud cover 5 Close the lid of the bottom air shroud cover 6 Connect the SATA power cable thermal sensor cable PCIe cable and fan controller cable to the connectors on the system board Next steps 1 Install the air shroud 2 Install the side cover 3 Follow the procedure in After working inside your computer ...

Page 63: ...mages indicate the location of the processor and provide a visual representation of the removal procedure Steps 1 Loosen the three captive screws that secure the force frame to the system board 2 Lift and open the force frame 3 Lift the CPU carrier by holding the two blue latch points on the rail frame and rotating it to the vertical position CAUTION When removing the processor do not touch any of...

Page 64: ... Steps 1 Slide the CPU carrier frame along the guide rails on the CPU carrier 2 Close the CPU carrier and latch it to the socket housing 3 Close the force frame and tighten the three captive screws in a sequential order 1 2 3 to secure the force frame to the system board 4 Align the notches on the processor with the tabs on the processor socket and place the processor in the processor socket Next ...

Page 65: ...ocedure in Before working inside your computer 2 Remove the side cover 3 Remove the air shroud About this task The following images indicate the location of the powered graphics card and provide a visual representation of the removal procedure Removing and installing components 65 ...

Page 66: ...e PCIe card bracket 5 Lift the graphics card away from the graphics card slot Installing the powered graphics card Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following images indicate the location of the powered graphics card and provide a visual representation of the installation procedure 66 Removi...

Page 67: ...ics card is firmly seated 3 Slide the release latch down on the PCIe holder to secure the PCIe card bracket 4 Connect the PCIe power cable to the connectors on the graphics card 5 Connect the PCIe power cables to the slots on the PCIe holder Next steps 1 Install the air shroud 2 Install the side cover 3 Follow the procedure in After working inside your computer Removing and installing components 6...

Page 68: ... of the removal procedure Steps 1 Push the PCIe latch to open the PCIe door 2 Lift the graphics card away from the graphics card slot Installing the non powered graphics card Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following images indicate the location of the non powered graphics card and provide...

Page 69: ...eps 1 Install the air shroud 2 Install the side cover 3 Follow the procedure in After working inside your computer Removing the UltraSpeed Duo card Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the side cover 3 Remove the air shroud About this task The following images indicate the location of the UltraSpeed Duo card and provide a visual representation of the...

Page 70: ...g the UltraSpeed Duo card Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following images indicate the location of the UltraSpeed Duo card and provide a visual representation of the installation procedure 70 Removing and installing components ...

Page 71: ...d Quad card Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the side cover 3 Remove the air shroud About this task The following images indicate the location of the UltraSpeed Quad card and provide a visual representation of the removal procedure Steps 1 Push the PCIe latch to open the PCIe door 2 Lift and remove the UltraSpeed Quad card away from the expansion...

Page 72: ...ure that the UltraSpeed Quad card is firmly seated 3 Close the PCIe door Next steps 1 Install the air shroud 2 Install the side cover 3 Follow the procedure in After working inside your computer Removing the Thunderbolt 3 PCIe card Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the side cover 3 Remove the air shroud About this task The following images indicat...

Page 73: ...e the Thunderbolt 3 PCIe card away from the expansion card slot Installing the Thunderbolt 3 PCIe card Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following images indicate the location of the Thunderbolt 3 PCIe card and provide a visual representation of the installation procedure Removing and instal...

Page 74: ...underbolt 3 PCIe through the routing guide on the chassis 4 Connect the Thunderbolt 3 PCIe cable to the connector on the system board 5 Close the PCIe door Next steps 1 Install the air shroud 2 Install the side cover 3 Follow the procedure in After working inside your computer Removing the wireless card Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the side c...

Page 75: ...wing images indicate the location of the wireless card and provide a visual representation of the installation procedure Steps 1 Align the notch on the WLAN card with the tab on the PCIe riser card 2 Slide the WLAN card at an angle into the PCIe riser card 3 Install the single M2x3 screw to secure the WLAN card to the PCIe riser card 4 Align and slide the PCIe riser card into the expansion card sl...

Page 76: ...the speaker cable from the routing guides on the chassis 4 Press the two tab and slide the speaker along with the cable from the slot on the chassis Installing the speaker Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the speaker and provides a visual representa...

Page 77: ...d Next steps 1 Install the air shroud 2 Install the front bezel 3 Install the side cover 4 Follow the procedure in After working inside your computer Intrusion switch Removing the intrusion switch Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the side cover 3 Remove the air shroud About this task The following images indicate the location of the intrusion swi...

Page 78: ...trusion switch from the computer Installing the intrusion switch Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following images indicate the location of the intrusion switch and provide a visual representation of the installation procedure 78 Removing and installing components ...

Page 79: ...isites 1 Follow the procedure in Before working inside your computer 2 Remove the side cover 3 Remove the air shroud 4 Remove the 2 5 inch hard drive assembly 5 Remove the 3 5 inch hard drive assembly About this task The following images indicate the location of the internal hard drive cage and provide a visual representation of the removal procedure Steps 1 Disconnect the SATA power cables and SA...

Page 80: ...ors on the system board Next steps 1 Install the 3 5 inch hard drive assembly 2 Install the 2 5 inch hard drive assembly 3 Install the air shroud 4 Install the side cover 5 Follow the procedure in After working inside your computer Voltage regulator heat sink Removing the voltage regulator heat sink Location 1 Prerequisites 1 Follow the procedure in Before working inside your computer WARNING The ...

Page 81: ...age regulator heat sink to the system board 2 Lift the heat sink off the system board Installing the voltage regulator heat sink Location 1 Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the voltage regulator heat sink and provides a visual representation of the ...

Page 82: ...n 2 Prerequisites 1 Follow the procedure in Before working inside your computer WARNING The heat sink may become hot during normal operation Allow sufficient time for the heat sink to cool before you touch it CAUTION For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease 2 Remove...

Page 83: ... voltage regulator heat sink Location 2 Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the voltage regulator heat sink and provides a visual representation of the installation procedure Removing and installing components 83 ...

Page 84: ... computer WARNING The heat sink may become hot during normal operation Allow sufficient time for the heat sink to cool before you touch it CAUTION For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease 2 Remove the side cover 3 remove the air shroud About this task The following ...

Page 85: ...m board and adhere the voltage regulator heat sink to the system board 2 Replace the three M3x5 screws to secure the voltage regulator heat sink to the system board Next steps 1 Install the air shroud 2 Install the side cover 3 Follow the procedure in After working inside your computer Power supply unit Removing the power supply unit Prerequisites 1 Follow the procedure in Before working inside yo...

Page 86: ...About this task The following images indicate the location of the power supply unit and provide a visual representation of the removal procedure 86 Removing and installing components ...

Page 87: ...Removing and installing components 87 ...

Page 88: ...screws that secure the power supply unit to the chassis 10 Slide the power supply unit away from the back of the chassis 11 Lift the power supply unit off the chassis Installing the power supply unit Prerequisites If you are replacing a component remove the existing component before performing the installation procedure WARNING The cables and ports on the back of the power supply unit are color co...

Page 89: ...Removing and installing components 89 ...

Page 90: ...90 Removing and installing components ...

Page 91: ...over over the power supply unit 8 Install the two 6 32 screws to secure the power supply cover to the chassis 9 Open the clips on the routing guides on the power supply cover and route the CPU ATX power cables through the clips 10 Close the clips on the routing guides on the power supply cover 11 Connect the ATX CPU power cables to the connectors on the system board Next steps 1 Install the air sh...

Page 92: ... port to accommodate standard USB storage key 16 INTRUSION Intrusion switch connector 17 SATA 1 SATA 2 SATA 3 SATA 4 SATA device data cable connector SATA device data cable connector SATA device data cable connector SATA device data cable connector 18 FAN SYS System fan connector 19 PWR REMOTE Remote power switch connector 20 TBT Thunderbolt add in card connector 21 M 2 PCIe SSD 0 M 2 PCIe SSD 1 M...

Page 93: ...ront bezel 4 Remove the front I O bracket 5 Remove the air shroud 6 Remove the PCIe holder 7 Remove the 3 5 inch hard drive 2 5 inch hard drive 8 Remove the memory module 9 Remove the M 2 2230 SSD M 2 2280 SSD 10 Remove the hard drive fan assembly 11 Remove the internal hard drive cage 12 Remove the powered GPU NOTE Remove the graphics card rubber protector from the chassis before removing the sys...

Page 94: ...94 Removing and installing components ...

Page 95: ...e eleven 6 32 screws that secure the system board to the chassis 3 Lift the system board at an angle and remove the system board off the chassis Installing the system board Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following images indicate the location of the system board and provide a visual repre...

Page 96: ...96 Removing and installing components ...

Page 97: ...upply cover replacing the system board 3 Install the front fan assembly and rear fan assembly 4 Install the heat sink assembly 5 Install the intrusion switch 6 Install the powered GPU NOTE Install the graphics card rubber protector to the chassis after replacing the system board 7 Install the internal hard drive cage 8 Install the hard drive fan assembly 9 Install the M 2 2230 SSD M 2 2280 SSD 10 ...

Page 98: ...he bottom rack kit 3 Remove the side cover 4 Lift and remove the rack kit rails from the chassis Installing the rack kit Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following images indicate the location of the rack kit and provide a visual representation of the installation procedure Steps 1 Remove t...

Page 99: ...rivers and downloads When troubleshooting downloading or installing drivers it is recommended that you read the Dell Knowledge Based article Drivers and Downloads FAQ 000123347 3 Drivers and downloads 99 ...

Page 100: ...ling base devices Entering BIOS setup program About this task Turn on or restart your computer and press F2 immediately Navigation keys NOTE For most of the System Setup options changes that you make are recorded but do not take effect until you restart the system Table 3 Navigation keys Keys Navigation Up arrow Moves to the previous field Down arrow Moves to the next field Enter Selects a value i...

Page 101: ...Hard Drive if available Diagnostics The boot sequence screen also displays the option to access the System Setup screen System setup options NOTE Depending on your system and its installed devices the items that are listed in this section may or may not appear Table 4 System setup options System information menu Overview Lattitude 3320 BIOS Version Displays the BIOS version number Service Tag Disp...

Page 102: ...e memory speed Memory Channel Mode Displays single or dual channel mode Memory Technology Displays the technology that is used for the memory Devices Information Panel Type Displays the Panel Type of the system Video Controller Displays the video controller type of the system Video Memory Displays the video memory information of the system Wi Fi Device Displays the wireless device information of t...

Page 103: ... Ports option is enabled Enable or disable booting from USB mass storage devices such as external hard drive optical drive and USB drive By default the Enable USB Boot Support option is enabled Disable USB4 PCIE Tunneling Disable the USB4 PCIE Tunneling option By default the option is disabled Video Power only on Type C Ports Enable or disable the Type C port functionality to video or power only B...

Page 104: ...stem by reducing the display brightness when appropriate By default Enable EcoPower option is enabled Full Screen Logo Enable or disable full screen logo By default the option is not enabled Table 9 System setup options Connection menu Connection Wireless Device Enable WLAN Enable or disable the internal WLAN device By default the option enabled Bluetooth Enable or disable the internal Bluetooth d...

Page 105: ...connecting a Dell USB C Dock will wake the system from Standby Hibernate and Power Off By default the Wake on Dell USB C Dock option is enabled Block Sleep Enables to block entering sleep S3 mode in the operating system By default the Block Sleep option is disabled Lid Switch Enabled Lid Switch Enable or disable the lid switch By default the Enable Lid Switch option is enabled Power On Lid Open Wh...

Page 106: ...ermanently Disabled is selected Absolute Persistence cannot be re enabled No further changes to the Enable Disable states are allowed NOTE The Enable Disable options will be unavailable while Computrace is in the activated state UEFI Boot Path Security Controls whether the system will prompt the user to enter the admin password if set when booting to a UEFI boot path device from the F12 boot menu ...

Page 107: ...s NOTE Disabling this option will block BIOS updates from services such as Microsoft Windows Update and Linux Vendor Firmware Service LVFS By default the option is enabled BIOS Recovery from Hard Drive Enables the user to recover from certain corrupted BIOS conditions from a recovery file on the user primary hard drive or an external USB key By default the option is enabled NOTE BIOS Recovery from...

Page 108: ...led Lock Mode By default the Lock Mode Secondary option is enabled With this option the F1 F2 keys scan the code for their secondary functions Table 16 System setup options Pre boot Behavior menu Pre boot Behavior Adapter Warnings Enable Adapter Warnings Enable or disable the warning messages during boot when the adapters with less power capacity are detected By default the option is enabled Warni...

Page 109: ...he operating system By default the All Cores option is enabled Intel SpeedStep Enable Intel SpeedStep Technology Enables the system to dynamically adjust processor voltage and core frequency decreasing average power consumption and heat production By default the option is enabled C States Control Enable C State Control Enable the ability of the CPU to enter and exit low power state When disabled i...

Page 110: ...ject search in the Knowledge Base Resource at www dell com support Steps 1 Go to www dell com support 2 Click Product support In the Search support box enter the Service Tag of your computer and then click Search NOTE If you do not have the Service Tag use the SupportAssist feature to automatically identify your computer You can also use the product ID or manually browse for your computer model 3 ...

Page 111: ...e updating the BIOS the next time you reboot the system it will not recognize the BitLocker key You will then be prompted to enter the recovery key to progress and the system will ask for this on each reboot If the recovery key is not known this can result in data loss or an unnecessary operating system re install For more information on this subject search in the Knowledge Base Resource at www de...

Page 112: ...features provide a basic level of security for the data on your computer CAUTION Anyone can access the data that is stored on your computer if it is not locked and left unattended NOTE System and setup password feature is disabled Assigning a system setup password Prerequisites You can assign a new System or Admin Password only when the status is in Not Set About this task To enter the system setu...

Page 113: ...System Password update or delete the existing system password and press Enter or Tab 4 Select Setup Password update or delete the existing setup password and press Enter or Tab NOTE If you change the System and or Setup password reenter the new password when prompted If you delete the System and or Setup password confirm the deletion when prompted 5 Press Esc and a message prompts you to save the ...

Page 114: ...ps www dell com support kbdoc 000180971 Running the SupportAssist Pre Boot System Performance Check Steps 1 Turn on your computer 2 As the computer boots press the F12 key as the Dell logo appears 3 On the boot menu screen select the Diagnostics option 4 Click the arrow at the bottom left corner Diagnostics front page is displayed 5 Click the arrow in the lower right corner to go to the page listi...

Page 115: ...y detected 2 3 Power button LED blinks 2 times in Amber followed by a pause and then blinks 3 times in White The Power button LED will pause for few seconds before the next cycle repeats itself again Table 22 System diagnostic lights Blinking pattern Problem description Suggested resolution Amber White 1 1 TPM detection failure Replace the system board 1 2 Unrecoverable SPI Flash Failure Replace t...

Page 116: ...3 2 PCI or Video card chip failure Replace the system board 3 3 BIOS Recovery image not found Flash latest BIOS version If problem persists replace the system board 3 4 BIOS Recovery image found but invalid Flash latest BIOS version If problem persists replace the system board 3 5 Power rail failure Replace the system board 3 6 Flash corruption detected by SBIOS Press power button for over 25 seco...

Page 117: ...ted to AC power Press and hold the power button for 25 seconds The system RTC reset occurs after you release the power button NOTE If AC power is disconnected from the system during the process or the power button is held longer than 40 seconds the RTC reset process gets aborted The RTC reset will reset the BIOS to Defaults un provision Intel vPro and reset the system date and time The following i...

Page 118: ...ders provide a modem router combo device Steps 1 Turn off your computer 2 Turn off the modem 3 Turn off the wireless router 4 Wait for 30 seconds 5 Turn on the wireless router 6 Turn on the modem 7 Turn on your computer 118 Troubleshooting ...

Page 119: ...e Tag or Express Service Code at www dell com support For more information on how to find the Service Tag for your computer see Locate the Service Tag on your computer Dell knowledge base articles for a variety of computer concerns 1 Go to www dell com support 2 On the menu bar at the top of the Support page select Support Knowledge Base 3 In the Search field on the Knowledge Base page type the ke...