Dell D13U, Service Manual

Page 1: ...OptiPlex 7090 Ultra Service Manual Regulatory Model D13U Regulatory Type D13U002 August 2021 Rev A01 ...

Page 2: ...ential damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2021 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ...ffset VESA mount 34 Removing the device from offset VESA mount 41 Pro 2 Height adjustable stand HAS 43 Installing the device on a Pro 2 height adjustable stand 43 Removing the device from a Pro 2 height adjustable stand 58 Stand tilt pivot and swivel images 62 Wall Mount 65 Installing device on Wall Mount 65 Removing the device from Wall Mount 80 Chapter 3 Removing and installing components 88 Rec...

Page 4: ...ve 111 eMMC Storage module 113 Removing the eMMC storage module 113 Installing the eMMC storage module 113 System fan 114 Removing the system fan 114 Installing the system fan 115 Power button 116 Removing the power button 116 Installing the power button 117 Coin cell battery 119 Removing the coin cell battery 119 Installing the coin cell battery 120 System board 121 Removing the system board 121 ...

Page 5: ...changing an existing system setup password 141 Clearing BIOS System Setup and System passwords 142 Chapter 6 Troubleshooting 143 Dell SupportAssist Pre boot System Performance Check diagnostics 143 Running the SupportAssist Pre Boot System Performance Check 143 Diagnostic LED 144 Recovering the operating system 144 Real Time Clock RTC Reset 145 Backup media and recovery options 145 WiFi power cycl...

Page 6: ... is not covered by your warranty See the safety instructions that is shipped with the product or at www dell com regulatory_compliance CAUTION Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate static electricity which could harm ...

Page 7: ...ecure and in full contact with your skin and ensure that you remove all jewelry such as watches bracelets or rings prior to bonding yourself and the equipment Electrostatic discharge ESD protection ESD is a major concern when you handle electronic components especially sensitive components such as expansion cards processors memory DIMMs and system boards Very slight charges can damage circuits in ...

Page 8: ...est once per week A wrist strap tester is the best method for doing this test If you do not have your own wrist strap tester check with your regional office to find out if they have one To perform the test plug the wrist strap s bonding wire into the tester while it is strapped to your wrist and push the button to test A green LED is lit if the test is successful a red LED is lit and an alarm soun...

Page 9: ...About this task After you complete any replacement procedure ensure that you connect any external devices cards and cables before turning on your device Steps 1 Replace all screws and ensure that no stray screws remain inside your device 2 Connect your computer and all attached devices to their electrical outlets 3 Turn on your device 4 If required verify that the device works correctly by running...

Page 10: ...Fixed stand Installing the device on a fixed stand Steps 1 Align and insert the slots on the fixed stand into the tab on the stand base 2 Lift and tilt the stand base 3 Tighten the captive screw to secure the stand to the base 4 Slide the release latch on the stand until you hear a click to release the stand cover 2 10 Stands ...

Page 11: ...ft the cover to release it from the stand 6 Remove the screw that secures the stand mounting bracket to the stand 7 Lift the mounting bracket to release the hooks on the bracket from the slots on the stand Stands 11 ...

Page 12: ...onitor ensure that you place the monitor on a protective sheet 9 Align the screws on the mounting bracket with the screw holes on the monitor 10 Tighten the four captive screws to secure the mounting bracket to the monitor 12 Stands ...

Page 13: ...1 Select the height at which you want to mount the monitor and align the hooks on the mounting bracket with the slots on the stand 12 Replace the screw to secure the fixed stand to the monitor Stands 13 ...

Page 14: ...e stand until you hear a click 15 Connect the power network keyboard mouse and display cables to the device and to the power outlet NOTE To avoid any pinching or crimping of the cables while closing the stand cover it is recommended that you route the cables as indicated in the image 14 Stands ...

Page 15: ...TE All the cables and ports are used depending on the peripherals chosen and the configuration of the computer 16 Slide the back cover along with the device into the stand until you hear a click Stands 15 ...

Page 16: ...17 Lock the device and the stand cover 16 Stands ...

Page 17: ...18 Press the power button to turn on the device Stands 17 ...

Page 18: ...Removing the device from a fixed stand Prerequisites 1 Follow the procedure in before working inside your device Steps 1 Unlock the device and the stand cover 18 Stands ...

Page 19: ...2 Slide the release latch on the stand until you hear a click to release the stand cover 3 Slide and lift the back cover to release it from the stand Stands 19 ...

Page 20: ...4 Disconnect the keyboard mouse network power and display cable from the device NOTE All the cables and ports are used depending on the peripherals chosen and the configuration of the computer 20 Stands ...

Page 21: ...Press and hold the power button while the device is unplugged to ground the system board NOTE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface at the same time as touching a connector on the back of the computer Stands 21 ...

Page 22: ... Installing the device on a Pro 1 height adjustable stand Steps 1 Align and insert the slots on the height adjustable stand into the tab on the stand base 2 Lift and tilt the stand base 3 Tighten the captive screw to secure the stand to the base 22 Stands ...

Page 23: ...ure that you place the monitor on a protective sheet 5 For installing the height adjustable stand to the monitor a Align and insert the hooks on the mounting bracket on the stand into the slots on the monitor until you hear a click Stands 23 ...

Page 24: ...R to VESA bracket with the screw holes on the monitor b Install the four screw spacers and the screws to secure the QR to VESA bracket to the monitor c Align and insert the QR tabs on the stand into the slots on the QR to VESA bracket on the monitor d Tighten the thumb screw to secure the stand to the QR to VESA bracket 24 Stands ...

Page 25: ...ide the release latch until you hear a click 8 Slide and lift the cover to release it from the stand 9 Align the vents on the device with the vents on the stand cover 10 Lower the device in the stand until you hear a click Stands 25 ...

Page 26: ... power outlet NOTE To avoid any pinching or crimping of the cables while closing the stand cover it is recommended that you route the cables as indicated in the image NOTE All the cables and ports are used depending on the peripherals chosen and the configuration of the computer 26 Stands ...

Page 27: ...12 Slide the back cover along with the device into the stand until you hear a click Stands 27 ...

Page 28: ...13 Lock the device and the stand cover 28 Stands ...

Page 29: ...14 Press the power button to turn on the device Stands 29 ...

Page 30: ...oving the device from Pro 1 height adjustable stand Prerequisites 1 Follow the procedure in before working inside your device Steps 1 Turn off your device 2 Unlock the device and the stand cover 30 Stands ...

Page 31: ...3 Slide the release latch on the stand until you hear a click to release the stand cover 4 Slide and lift the back cover to release it from the stand Stands 31 ...

Page 32: ...5 Disconnect the keyboard mouse network power and display cable from the device NOTE All the cables and ports are used depending on the peripherals chosen and the configuration of the computer 32 Stands ...

Page 33: ...Press and hold the power button while the device is unplugged to ground the system board NOTE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface at the same time as touching a connector on the back of the computer Stands 33 ...

Page 34: ...ges Offset VESA mount Installing device on offset VESA mount Steps 1 Align the screw holes on the device with the screw holes on the offset VESA mount 2 Install the four screws to secure the device to the offset VESA mount 34 Stands ...

Page 35: ...ure that you place the monitor on a protective sheet 4 Align the screw holes on the offset VESA mount with the screw holes on the monitor 5 Install the four screw spacers and the screws to secure the offset VESA mount to the monitor Stands 35 ...

Page 36: ...6 Insert the hooks on the mounting bracket of the monitor arm stand into the slots on the offset VESA mount on the monitor 7 Lower the monitor on the monitor arm stand until you hear a click 36 Stands ...

Page 37: ...8 To install the offset VESA mount on a Dell E Series monitor a Align and install the four screws to secure the device to the offset VESA mount Stands 37 ...

Page 38: ...b Remove the VESA cover from the back of the monitor and secure the offset VESA mount along with the device to the monitor 38 Stands ...

Page 39: ...Stands 39 ...

Page 40: ...40 Stands ...

Page 41: ...e your device Steps 1 Turn off your device 2 Disconnect the keyboard mouse network power and display cable from the device 3 Push the quick release button on the VESA mount 4 Slide and remove the monitor arm from the offset VESA mount U P series monitor NOTE For E series monitor remove the VESA cover 5 Remove the four screws that secure the offset VESA mount to the monitor 6 Remove the four holder...

Page 42: ...the monitor 8 Remove the four screws that secure the device to the offset VESA mount 9 Lift the device away from the offset VESA mount 10 Press and hold the power button while the device is unplugged to ground the system board 42 Stands ...

Page 43: ...able stand HAS Installing the device on a Pro 2 height adjustable stand Steps 1 Align and insert the slots on the height adjustable stand into the tab on the stand base 2 Lift and tilt the stand base 3 Tighten the captive screw to secure the stand to the base NOTE For the large height adjustable stand replacing the screw to the unlock icon screw hole in the stand base ensures the rotation of the 3...

Page 44: ...ure that you place the monitor on a protective sheet 5 For installing the height adjustable stand to the monitor a Align and insert the hooks on the mounting bracket on the stand into the slots on the monitor until you hear a click 44 Stands ...

Page 45: ...Stands 45 ...

Page 46: ...R to VESA bracket with the screw holes on the monitor b Install the four screw spacers and the screws to secure the QR to VESA bracket to the monitor c Align and insert the QR tabs on the stand into the slots on the QR to VESA bracket on the monitor d Tighten the thumb screw to secure the stand to the QR to VESA bracket 46 Stands ...

Page 47: ...Stands 47 ...

Page 48: ...7 To release the stand cover press the button on the side of the stand chassis 8 Slide and lift the cover to release it from the stand 48 Stands ...

Page 49: ...9 Slide and release the inner bar on the lower edge of the stand cover Stands 49 ...

Page 50: ...10 Align the vents on the device with the vents on the stand cover and slide the device in the cover 50 Stands ...

Page 51: ...11 Slide the inner bar back to the lower edge of the stand cover to lock the device to the cover Stands 51 ...

Page 52: ...12 Connect the power network keyboard mouse and display cables to the device and to the power outlet 52 Stands ...

Page 53: ...hile closing the stand cover it is recommended that you route the cables as indicated in the image NOTE All the cables and ports are used depending on the peripherals chosen and the configuration of the computer Standard Height Adjustable Stand Stands 53 ...

Page 54: ...Large Height Adjustable Stand 54 Stands ...

Page 55: ...14 Slide the stand cover along with the device into the stand until you hear a click Stands 55 ...

Page 56: ...15 Lock the device and the stand cover 56 Stands ...

Page 57: ...16 Press the power button to turn on the device Stands 57 ...

Page 58: ...nd Prerequisites 1 Follow the procedure in before working inside your device Steps 1 Turn off your device 2 Press the button on the side of the stand chassis to release the stand cover 3 Slide and lift the back cover to release it from the stand 58 Stands ...

Page 59: ...4 Disconnect the keyboard mouse network power and display cable from the device Stands 59 ...

Page 60: ...5 Slide and release the inner bar on the lower edge of the stand cover that secures the device to the stand chassis 60 Stands ...

Page 61: ...6 Slide and remove the device from the cover 7 Slide the inner bar back to the lower edge of the stand cover Stands 61 ...

Page 62: ...m board NOTE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface at the same time as touching a connector on the back of the computer Stand tilt pivot and swivel images For 19 inch to 27 inch monitor Standard height adjustable stand 62 Stands ...

Page 63: ...For 30 inch to 32 inch monitor Large height adjustable stand Stands 63 ...

Page 64: ...For monitors 32 inch Large height adjustable stand 64 Stands ...

Page 65: ...nstalling device on Wall Mount Steps 1 Full Function a Press the release button to open the cable cover b Align the screw holes on the wall mount in the wall and mark them against the wall using a pencil Stands 65 ...

Page 66: ...c Drill the screw marks on the wall and insert the three screw anchors into the screw holes in the wall 66 Stands ...

Page 67: ...d Align the screw holes on the wall mount with the screw holes on the wall and install the three screws to secure the wall mount in the wall Stands 67 ...

Page 68: ...e Align the screw holes on the device with the screw holes on the wall mount bracket f Install the four screws to secure the device to the wall mount bracket 68 Stands ...

Page 69: ...on the mounting bracket of the wall mount into the slots on the wall mount bracket module h Align and insert the hooks on the wall mount bracket module into the slots on the wall mount until it clicks into place Stands 69 ...

Page 70: ...i Connect the power network keyboard mouse and display cables to the device and to the power outlet 70 Stands ...

Page 71: ... of the cables while closing the stand cover it is recommended that you route the cables as indicated in the image NOTE All the cables and ports are used depending on the peripherals chosen and the configuration of the computer Stands 71 ...

Page 72: ...k Close the stand cover 72 Stands ...

Page 73: ...l Lock the device and the stand cover Stands 73 ...

Page 74: ...2 Simple Function a Align the screw holes on the wall mount in the wall and mark them using a pencil 74 Stands ...

Page 75: ...b Drill the screw marks on the wall and insert the two screws into the screw holes in the wall Stands 75 ...

Page 76: ...c Align the screw holes on the device with the screw holes on the wall mount bracket d Install the four screws to secure the device to the wall mount bracket 76 Stands ...

Page 77: ...e Connect the power network keyboard mouse and display cables to the device and to the power outlet Stands 77 ...

Page 78: ...f Align the screws on the wall with the retention clips on the wall mount bracket module g Mount the wall mount bracket module in the screws on the wall 78 Stands ...

Page 79: ...h Press the power button to turn on the device Stands 79 ...

Page 80: ...ving the device from Wall Mount Prerequisites 1 Follow the procedure in before working inside your device Steps 1 Turn off your device 2 For full function wall mount a Unlock the wall mount module 80 Stands ...

Page 81: ...b Open the wall mount cover Stands 81 ...

Page 82: ...c Disconnect the keyboard mouse network power and display cable from the device 82 Stands ...

Page 83: ...d Snap open the wall mount bracket module from the slots on the wall mount Stands 83 ...

Page 84: ...e Remove the four screws that secure the device to the wall mount bracket f Lift the device away from the wall mount bracket 84 Stands ...

Page 85: ...3 For simple function wall mount a Unmount the wall mount bracket module from the wall b Disconnect the keyboard mouse network power adapter and display cable from the device Stands 85 ...

Page 86: ...c Remove the four screws that secure the device to the wall mount bracket d Lift the device away from the wall mount bracket 86 Stands ...

Page 87: ...nplugged to ground the system board NOTE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface at the same time as touching a connector on the back of the computer Stands 87 ...

Page 88: ...y module WLAN card Internal solid state drive eMMC Storage module System fan Power button Coin cell battery System board Heat sink Replacing the chassis Recommended tools The procedures in this document require the following tools Phillips 0 screwdriver Phillips 1 screwdriver Plastic scribe Screw List The following table shows the screw list and the images for different components Table 1 Screw Si...

Page 89: ...e Hard drive assembly or non Hard drive assembly or SSD 2230 2280 cover M2x3 1 M 2 WLAN card M2x3 5 1 M 2 2230 Solid state drive or EMMC M2x3 5 1 M 2 Option 2230 SSD or 2280 SSD M2x3 5 1 Daughter board M2x3 5 2 M 2 Standoff M3x2 4 1 Removing and installing components 89 ...

Page 90: ...Major components of your system 1 Cover 90 Removing and installing components ...

Page 91: ...ts are available according to warranty coverages purchased by the customer Contact your Dell sales representative for purchase options Hard drive assembly Removing the hard drive assembly Prerequisites 1 Follow the procedure in before working inside your device 2 Remove the device from fixed stand Pro 1 height adjustable stand Offset VESA mount Pro 2 height adjustable stand Wall mount About this t...

Page 92: ...ive cable from the routing guide on the chassis NOTE Observe the routing of the hard drive cable inside the chassis as you remove them Route the cable properly when you replace the component to prevent the cable from being pinched or crimped 5 Remove the hard drive assembly Installing the hard drive assembly Prerequisites If you are replacing a component remove the existing component before perfor...

Page 93: ...and close the latch to secure the cable 4 Turn the hard drive assembly module and align the tabs on the hard drive assembly with the slots on the chassis 5 Align the screw hole on the hard drive assembly with the screw hole on the chassis 6 Replace the M2x3 screw to secure the hard drive assembly to the chassis Next steps 1 Install the device on Fixed stand Pro 1 height adjustable stand Offset VES...

Page 94: ... mount Pro 2 height adjustable stand Wall mount 3 Remove the hard drive assembly About this task Steps Pull the rubber tab on the protective sleeve and lift the hard drive module out from the hard drive bracket Installing the hard drive bracket Prerequisites If you are replacing a component remove the existing component before performing the installation procedure 94 Removing and installing compon...

Page 95: ...e in after working on your device Hard drive Removing the hard drive Prerequisites 1 Follow the procedure in before working inside your device 2 Remove the device from fixed stand Pro 1 height adjustable stand Offset VESA mount Pro 2 height adjustable stand Wall mount 3 Remove the hard drive assembly 4 Remove the hard drive bracket About this task The figure indicates the location of the hard driv...

Page 96: ...e out of the protective sleeve Installing the hard drive Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The figure indicates the location of the hard drive module and provides a visual representation of the installation procedure 96 Removing and installing components ...

Page 97: ... connector on the hard drive Next steps 1 Install the hard drive bracket 2 Install the hard drive assembly 3 Install the device on Fixed stand Pro 1 height adjustable stand Offset VESA mount Pro 2 height adjustable stand Wall mount 4 Follow the procedure in after working on your device Solid state drive in the hard drive bay NOTE For systems with solid state drive in the hard drive bay will not su...

Page 98: ... figure indicates the location of the M 2 2230 solid state drive and provides a visual representation of the removal procedure Steps 1 Remove the M2x3 screw that secures the solid state drive cover to the chassis 2 Turn the solid state drive cover and remove it from the chassis to access the M 2 2230 solid state drive 3 Remove the M2x3 5 screw that secures the M 2 2230 solid state drive to the cha...

Page 99: ...llation procedure Steps 1 Align the notch on the M 2 2230 solid state drive with the tab on solid state drive connector and slide the M 2 2230 solid state drive at an angle into the slot 2 Replace the M2x3 5 screw to secure the M 2 2230 solid state drive to the chassis 3 Turn the solid state drive cover and align the tabs on the solid state cover with the slots on the chassis 4 Align the screw hol...

Page 100: ...olid state drive in the hard drive bay will not support hard drive Prerequisites 1 Follow the procedure in before working inside your device 2 Remove the device from fixed stand Pro 1 height adjustable stand Offset VESA mount Pro 2 height adjustable stand Wall mount About this task The figure indicates the location of the M 2 2280 solid state drive and provides a visual representation of the remov...

Page 101: ...0 solid state drive from the solid state drive slot on the daughter board Installing the M 2 2280 solid state drive For systems with solid state drive in the hard drive bay will not support hard drive Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The figure indicates the location of the M 2 2280 solid state...

Page 102: ...1 height adjustable stand Offset VESA mount Pro 2 height adjustable stand Wall mount 2 Follow the procedure in after working on your device Solid state drive daughter board For systems with solid state drive in the hard drive module will not support hard drive Removing the daughter board Prerequisites 1 Follow the procedure in before working inside your device 2 Remove the device from fixed stand ...

Page 103: ...s the location of the solid state drive daughter board and provides a visual representation of the installation procedure Steps 1 Align the screw holes on the daughter board with the screw holes on the chassis 2 Press to connect the solid state drive daughter board to the connector on the system board 3 Replace the M2x3 5 screws to secure the daughter board on the chassis Next steps 1 Install the ...

Page 104: ...fixed stand Pro 1 height adjustable stand Offset VESA mount Pro 2 height adjustable stand Wall mount About this task The figure indicates the location of the cover and provides a visual representation of the removal procedure Steps Slide and lift the cover to release it from the chassis 104 Removing and installing components ...

Page 105: ...and provides a visual representation of the installation procedure Steps 1 Align the tabs on the cover with the slots on the chassis 2 Slide the cover until it clicks into place Next steps 1 Install the device on Fixed stand Pro 1 height adjustable stand Offset VESA mount Pro 2 height adjustable stand Wall mount 2 Follow the procedure in after working on your device Removing and installing compone...

Page 106: ... Wall mount 3 Remove the cover About this task The figure indicates the location of the memory module and provides a visual representation of the removal procedure Steps 1 Lift the absorber above the memory module 2 Gently pry the retention clips away from the memory module until the memory module pops up 3 Slide and remove the memory module from the memory module slot on the system board 106 Remo...

Page 107: ...sentation of the installation procedure Steps 1 Lift the absorber above the memory module slot and align the notch on the memory module with the tab on the memory module slot 2 Slide the memory module firmly into the slot at an angle 3 Press the memory module down until it clicks into place NOTE If you do not hear the click remove the memory module and reinstall it 4 Lower the absorber above the m...

Page 108: ...N card Removing the WLAN card Prerequisites 1 Follow the procedure in before working inside your device 2 Remove the device from fixed stand Pro 1 height adjustable stand Offset VESA mount Pro 2 height adjustable stand Wall mount 3 Remove the cover About this task The figure indicates the location of the WLAN card and provides a visual representation of the removal procedure 108 Removing and insta...

Page 109: ...the WLAN card Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The figure indicates the location of the WLAN card and provides a visual representation of the installation procedure Steps 1 Connect the WLAN antenna cables to the WLAN card The following table provides the antenna cable color scheme for the WLAN ...

Page 110: ...he cover 2 Install the device on Fixed stand Pro 1 height adjustable stand Offset VESA mount Pro 2 height adjustable stand Wall mount 3 Follow the procedure in after working on your device Internal solid state drive Removing the solid state drive Prerequisites 1 Follow the procedure in before working inside your device 2 Remove the device from fixed stand Pro 1 height adjustable stand Offset VESA ...

Page 111: ...lid state drive thermal pad from the system board Installing the solid state drive Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The figure indicates the location of the M 2 2230 solid state drive and provides a visual representation of the installation procedure Removing and installing components 111 ...

Page 112: ...tor on the system board and slide the solid state drive at an angle into the slot 3 Replace the M2x3 5 screw to secure the solid state drive module to the system board Next steps 1 Install the cover 2 Install the device on Fixed stand Pro 1 height adjustable stand Offset VESA mount Pro 2 height adjustable stand Wall mount 3 Follow the procedure in after working on your device 112 Removing and inst...

Page 113: ...rage module and provides a visual representation of the removal procedure Steps 1 Remove the M2x3 5 screw that secures the eMMC storage module to the connector on the system board 2 Lift and slide the eMMC storage module at an angle out from the slot Installing the eMMC storage module Prerequisites If you are replacing a component remove the existing component before performing the installation pr...

Page 114: ...set VESA mount Pro 2 height adjustable stand Wall mount 3 Follow the procedure in after working on your device System fan Removing the system fan Prerequisites 1 Follow the procedure in before working inside your device 2 Remove the device from fixed stand Pro 1 height adjustable stand Offset VESA mount Pro 2 height adjustable stand Wall mount 3 Remove the cover About this task The figure indicate...

Page 115: ... from the guiding rails on the heat sink bracket Installing the system fan Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The figure indicates the location of the system fan and provides a visual representation of the installation procedure Removing and installing components 115 ...

Page 116: ...ro 2 height adjustable stand Wall mount 3 Follow the procedure in after working on your device Power button Removing the power button Prerequisites 1 Follow the procedure in before working inside your device 2 Remove the device from fixed stand Pro 1 height adjustable stand Offset VESA mount Pro 2 height adjustable stand Wall mount 3 Remove the cover 4 Remove the system fan About this task The fig...

Page 117: ... prevent the cable from being pinched or crimped 3 Remove the M2x3 screw that secures the power button to the chassis 4 Lift the power button out of the chassis Installing the power button Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The figure indicates the location of the power button and provides a visu...

Page 118: ...outing guides on the chassis 4 Connect the power button cable to the connector on the system board Next steps 1 Install the system fan 2 Install the cover 3 Install the device on Fixed stand Pro 1 height adjustable stand Offset VESA mount Pro 2 height adjustable stand Wall mount 4 Follow the procedure in after working on your device 118 Removing and installing components ...

Page 119: ...t Pro 2 height adjustable stand Wall mount 3 Remove the cover 4 Remove the system fan About this task The figure indicates the location of the coin cell battery and provides a visual representation of the removal procedure Steps 1 Disconnect the coin cell battery cable from the connector on the system board 2 Unroute the coin cell battery cable from the routing guide Removing and installing compon...

Page 120: ...the coin cell battery Installing the coin cell battery Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The figure indicates the location of the coin cell battery and provides a visual representation of the installation procedure Steps 1 Place the coin cell battery in the slot on the chassis 2 Close the coin c...

Page 121: ...orking inside your device 2 Remove the device from fixed stand Pro 1 height adjustable stand Offset VESA mount Pro 2 height adjustable stand Wall mount 3 Remove the hard drive assembly NOTE For systems configured with solid state drive in the hard drive bay Remove the M 2 2280 solid state drive M 2 2230 solid state drive Remove the solid state drive daughter board 4 Remove the cover 5 Remove the s...

Page 122: ...event the cables from being pinched or crimped 4 Loosen the M2x3 captive screw and remove the four M2x3 screws that secure the system board to the chassis 5 Slightly lift and slide the system board out of the chassis NOTE The system board is removed along with the heat sink connected to it Installing the system board Prerequisites If you are replacing a component remove the existing component befo...

Page 123: ...ors on the system board with the connector slots on the chassis NOTE The system board is installed along with the heat sink connected to it 2 Gently slide the system board into the chassis Removing and installing components 123 ...

Page 124: ...lid state drive M 2 2230 solid state drive 7 Install the device on Fixed stand Pro 1 height adjustable stand Offset VESA mount Pro 2 height adjustable stand Wall mount 8 Follow the procedure in after working on your device Heat sink Removing the heat sink Prerequisites 1 Follow the procedure in before working inside your device 2 Remove the device from fixed stand Pro 1 height adjustable stand Off...

Page 125: ... sink away from the system board Installing the heat sink Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The figure indicates the location of the heat sink and provides a visual representation of the installation procedure Removing and installing components 125 ...

Page 126: ...tall the WLAN card 5 Install the system fan 6 Install the cover 7 Install the hard drive assembly NOTE For systems configured with solid state drive in the hard drive bay Install the daughter board Install the M 2 2280 solid state drive in hard drive bay M 2 2230 solid state drive in hard drive bay 8 Install the device on Fixed stand Pro 1 height adjustable stand Offset VESA mount Pro 2 height adj...

Page 127: ...e drive module in hard drive bay Remove the M 2 2280 solid state drive in hard drive bay M 2 2230 solid state drive in hard drive bay Remove the daughter board 4 Remove the cover 5 Remove the system fan 6 Remove the WLAN card 7 Remove the solid state drive 8 Remove the power button 9 Remove the memory module 10 Remove the coin cell battery 11 Remove the system board About this task After removing ...

Page 128: ...with instructions on how to install the drivers Topics Drivers and downloads Drivers and downloads When troubleshooting downloading or installing drivers it is recommended that you read the Dell Knowledge Based article Drivers and Downloads FAQ 000123347 4 128 Software ...

Page 129: ...e BIOS System and setup password Clearing BIOS System Setup and System passwords BIOS overview The BIOS manages data flow between the computer s operating system and attached devices such as hard disk video adapter keyboard mouse and printer Entering BIOS setup program About this task Turn on or restart your computer and press F2 immediately Boot menu Press F12 when the Dell logo appears to initia...

Page 130: ...F12 key The one time boot menu displays the devices that you can boot from including the diagnostic option The boot menu options are Removable Drive if available STXXXX Drive NOTE XXXX denotes the SATA drive number Optical Drive if available SATA Hard Drive if available Diagnostics NOTE Choosing Diagnostics displays the SupportAssist screen The boot sequence screen also displays the option to acce...

Page 131: ...dual channel mode Memory Technology Displays the technology that is used for the memory DIMM SLOT1 Displays the memory in SLOT1 DIMM SLOT2 Displays the memory in SLOT2 Devices Information Video Controller Displays the video controller type of the system Video Memory Displays the video memory information of the system Wi Fi Device Displays the wireless device information of the system Native Resolu...

Page 132: ...ooting from USB mass storage devices such as external hard drive optical drive and USB drive By default the Enable USB Boot Support option is enabled Side USB Configuration Enable or disable the individual USB ports By default the Side Port 1 Near DP and Side Port 2 options are selected NOTE USB keyboard and mouse always work in the BIOS setup irrespective of this settings Rear USB Configuration E...

Page 133: ...in the system By default Auto option is enabled Full Screen Logo Enable or disable full screen logo By default the option is not enabled Table 8 System setup options Connection menu Connection Network Controller Configuration Integrated NIC If enabled UEFI networking protocols are installed and available allowing pre OS and early OS networking features to use any enabled NIC s This may be used wit...

Page 134: ...logy support By default the Intel Speed Shift Technology option is enabled Table 10 System setup options Security menu Security TPM 2 0 Security TPM 2 0 Security On Enable or disable TPM 2 0 security options By default the TPM 2 0 Security On option is enabled Attestation Enable Enables to control whether the Trusted Platform Module TPM Endorsement Hierarchy is available to the operating system By...

Page 135: ...user to enter the admin password if set when booting to a UEFI boot device from the F12 boot menu By default the Always Except Internal HDD option is enabled Table 11 System setup options Passwords menu Passwords Admin Password Set change or delete the administrator password System Password Set change or delete the system password Internal HDD 1 Password Set change or delete the Internal HDD 1 pas...

Page 136: ...rtain corrupted BIOS conditions from a recovery file on the user primary hard drive or an external USB key By default the option is enabled BIOS Downgrade Allow BIOS Downgrade Enable or disable the flashing of the system firmware to previous revision is blocked By default the option is enabled SupportAssist OS Recovery Enable or disable the boot flow for SupportAssist OS Recovery tool in the event...

Page 137: ...n be provisioned using the local provisioning file using a USB storage device By default OFF option is disabled Table 14 System setup options Keyboard menu Keyboard Keyboard Errors Enable Keyboard Error Detection Allows keyboard related errors to be reported when the system boots By default the option is enabled Device Configuration Hotkey Access Manages whether you can access device configuration...

Page 138: ...etup options Performance menu Performance Multi Core Support Active Cores Enables to change the number of CPU cores available to the operating system By default the All Cores option is enabled Intel SpeedStep Enable Intel SpeedStep Technology Enables the system to dynamically adjust processor voltage and core frequency decreasing average power consumption and heat production By default the option ...

Page 139: ...ystem installed on your computer 5 In the Category drop down list select BIOS 6 Select the latest version of BIOS and click Download to download the BIOS file for your computer 7 After the download is complete browse the folder where you saved the BIOS update file 8 Double click the BIOS update file icon and follow the on screen instructions For more information see knowledge base article 00012421...

Page 140: ...e Dell computers built after 2012 have this capability and you can confirm by booting your computer to the F12 One Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer If the option is listed then the BIOS supports this BIOS update option NOTE Only computers with BIOS Flash Update option in the F12 One Time boot menu can use this function Updating from the One Ti...

Page 141: ...tem BIOS or System Setup screen select Security and press Enter The Security screen is displayed 2 Select System Admin Password and create a password in the Enter the new password field Use the following guidelines to assign the system password A password can have up to 32 characters At least one special character _ Numbers 0 through 9 Upper case letters from A to Z Lower case letters from a to z ...

Page 142: ...stem and or Setup password reenter the new password when prompted If you delete the System and or Setup password confirm the deletion when prompted 5 Press Esc and a message prompts you to save the changes 6 Press Y to save the changes and exit from System Setup The computer restarts Clearing BIOS System Setup and System passwords About this task To clear the system or BIOS passwords contact Dell ...

Page 143: ...atus messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing NOTE Some tests for specific devices require user interaction Always ensure that you are present at the computer terminal when the diagnostic tests are performed For more information see https www dell com support kbdoc 000180971 Running the SupportAssist Pre...

Page 144: ...r is invalid 2 7 Memory Memory SPD failure 3 3 Memory No memory detected 3 5 Memory Modules incompatible or invalid configuration 3 6 BIOS Recovery On demand trigger recovery image is not found 3 7 BIOS Recovery On demand trigger recovery image is invalid NOTE For diagnostics pattern 2 amber 8 white connects an external monitor to isolate between system board or graphics controller failure Recover...

Page 145: ...x problems that may occur with Windows Dell proposes multiple options for recovering Windows operating system on your Dell PC For more information see Dell Windows Backup Media and Recovery Options WiFi power cycle About this task If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be performed The following procedure provides the inst...

Page 146: ...r Express Service Code at www dell com support For more information on how to find the Service Tag for your computer see Locate the Service Tag on your computer Dell knowledge base articles for a variety of computer concerns 1 Go to www dell com support 2 On the menu bar at the top of the Support page select Support Knowledge Base 3 In the Search field on the Knowledge Base page type the keyword t...