Dell D2020H, User Manual

Page 1: ...Dell D2020H User s Guide Monitor Model D2020H Regulatory model D2020Hf ...

Page 2: ...e to hardware or loss of data if instructions are not followed WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2019 Dell Inc or its subsidiaries All rights reserved Dell EMC and other tradmarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2019 11 Rev A00 ...

Page 3: ...ility LCD monitor quality and pixel policy Maintenance guidelines Setting up the monitor Connecting the stand Connecting your monitor Removing the stand Operating your monitor Turning on the monitor Using the front panel controls Using the On Screen Display OSD menu Setting up your monitor Using tilt 5 6 7 10 16 16 16 17 18 19 21 21 23 35 37 17 21 5 ...

Page 4: ...oting Self test Built in diagnostics Common problems Product specific problems Appendix FCC notices U S Only and other regulatory information Contacting Dell Pin assignments 4 Contents 38 38 40 41 43 44 44 44 45 ...

Page 5: ...mponents and see Contacting Dell if anything is missing NOTE Some components may be optional and may not ship with your monitor Some features may not be available in certain countries NOTE To set up with any other stand see the documentation that shipped with the stand Monitor Stand riser Stand base Power cable VGA cable Component description Component image ...

Page 6: ...y measured diagonally 1600 x 900 resolution with full screen support for lower resolutions HDMI connectivity makes it simple and easy to connect with legacy and new systems Plug and play capability if supported by your computer On Screen Display OSD adjustments for ease of set up and screen optimization 0 5 W standby power when in the sleep mode Security lock slot Arsenic free glass and mercury fr...

Page 7: ...ontrols Front view Label Description Use To access the OSD menu and change the settings if required For more information see Using the front panel controls 2 1 2 1 Power On Off button with LED indicator To turn the monitor On or Off Function buttons ...

Page 8: ...e mounting solutions Regulatory label barcode serial number and Service Tag label List the regulatory approvals See this label if you need to contact Dell for technical support The Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify the hardware components in your computer and access warranty information Side view 2 1 3 4 With monitor stand Without mon...

Page 9: ...tom view without monitor stand 1 2 3 Label Use 1 To connect the monitor power cable 2 VGA port 3 HDMI port For connection to your computer using VGA cable For connection to your computer using HDMI cable Description Power port ...

Page 10: ...ive area Pixel pitch 0 27 x 0 27 mm Pixel per inch PPI 94 Viewing angle Horizontal Vertical 90 typical 50 typical Brightness 200 cd m2 typical Contrast ratio 600 to 1 typical Faceplate coating Anti glare with 3H hard coating Haze 25 Backlight LED light bar system 5 ms Color depth 16 7 million colors Color gamut 72 NSTC CIE 1931 Connectivity One VGA port and one HDMI 1 4 HDCP 1 4 port Security Secu...

Page 11: ...0 31 5 VESA 800 x 600 VESA 720 x 400 VESA 640 x 480 VESA 640 x 480 37 9 60 3 40 0 VESA 800 x 600 46 9 75 0 49 5 VESA 1024 x 768 48 4 60 0 65 0 VESA 1024 x 768 60 0 45 0 49 7 60 0 75 0 78 8 VESA 1152 x 864 VESA 1280 x 720 VESA 1280 x 800 VESA 1600 x 900 67 5 75 0 30 kHz to 80 kHz automatic 56 Hz to 76 Hz automatic 1600 x 900 at 60 Hz Display Mode Horizontal Frequency kHz Resolution specifications 1...

Page 12: ...el SOG Composite SYNC on green 100 VAC to 240 VAC 50 Hz or 60 Hz 3 Hz 1 5 A 30 A 120 V AC Input 60 A 240 V AC Input Physical characteristics Signal cable type Analog Digital D Sub VGA 15 pins HDMI 19 pins Dimensions with stand Height 347 5 mm 13 68 in Width 468 3 mm 18 44 in Depth 167 3 mm 6 59 in 283 9 mm 11 18 in 468 3 mm 18 44 in 45 0 mm 1 77 in Dimensions without stand Height Width Depth Model...

Page 13: ...ating Storage Shipping Altitude Operating maximum 5 000 m 16 400 ft Non operating maximum Thermal dissipation Weight With packaging 3 33 kg 7 34 lb With stand assembly and cables Without stand assembly and cables 2 22 kg 4 89 lb Weight of stand assembly Environmental characteristics 12 192 m 40 000 ft 139 7 mm 5 5 in 181 1 mm 7 13 in 167 3 mm 6 59 in Stand dimensions Height Width Depth 58 0 BTU ho...

Page 14: ...ling of this automatic power saving feature Zero power consumption in off mode can only be achieved by disconnecting the power cable from the monitor This document is informational only and reflects laboratory performance Your product may perform differently depending on the software components and peripherals you ordered and shall have no obligation to update such information Accordingly the cust...

Page 15: ...e When any button is pressed in the Active off mode one of the following messages will be displayed Activate the computer and the monitor to gain access to the OSD Dell 20 Monitor No HDMI Cable The display will go into Power Save Mode in 4 minutes www dell com D2020H D2020H ...

Page 16: ...w dell com support monitors Maintenance guidelines Cleaning your monitor WARNING Before cleaning the monitor unplug the monitor power cable from the electrical outlet CAUTION Read and follow the Safety Instructions before cleaning the monitor For best practices follow the instructions in the list below while unpacking cleaning or handling your monitor To clean your screen lightly dampen a soft cle...

Page 17: ...ble the stand riser to stand base 2 Attach the stand assembly to the monitor a Place the monitor stand base on a stable table top b Slide the monitor stand body in the correct direction down onto the stand base until it clicks into place a Place the monitor on a soft cloth or cushion near the edge of desk b Align the stand assembly bracket to the monitor groove c Insert the bracket towards monitor...

Page 18: ...puter at the same time It is recommended to route the cables through the cable management slot before you connect them to the monitor To connect your monitor to the computer 1 Turn off your computer and disconnect the power cable 2 Connect VGA or HDMI cable from your monitor to the computer Connecting HDMI cable Connecting VGA cable Setting up the monitor 18 ...

Page 19: ...moving the stand ensure that the monitor is placed on a soft and clean surface To remove the stand 1 Place the monitor on a soft cloth along the desk 2 Tilt the stand downwards to access the release button NOTE The following procedure is applicable for the stand that shipped with your monitor ...

Page 20: ...3 Using a long screwdriver press the release button 4 Keeping the release button pressed pull the stand out 20 Setting up the monitor ...

Page 21: ...the front panel controls Use the control buttons at the bottom edge of the monitor to adjust the image being displayed The following table describes the control buttons Control Buttons Description 1 Preset mode Use this button to choose from a list of preset modes 1 2 3 4 5 Operating your monitor ...

Page 22: ...tton to increase values or move up in a menu 2 Down Use the Down button to decrease values or move down in a menu 3 OK Use the OK button to confirm your selection in a menu 4 Back Use the Back button to go back to the previous menu Exit 5 Power button with power status light OSD controls Use the buttons on the bottom edge of the monitor to adjust the image settings To turn the monitor on or off So...

Page 23: ...DMI input 2 Press the and buttons to move between the setting options As you move from one icon to another the option name is highlighted 3 Press the button once to activate the highlighted option 4 Press and button to select the desired parameter 5 Press and then use the and buttons according to the indicators on the menu to make your changes 6 Select the button to return to the main menu Brightn...

Page 24: ... is switched on Brightness Contrast Adjust the brightness first and then adjust the contrast only if further adjustment is necessary Press the button to increase the contrast and press the button to decrease the contrast min 0 max 100 The contrast function adjusts the degree of difference between darkness and lightness on the screen Use this option to control the brightness or contrast settings 75...

Page 25: ...he Pixel Clock Coarse and Phase Fine controls under Display NOTE Auto Adjust does not occur if you press the button while there are no active video input signals or attached cables This option is only available when you are using the analog VGA connector Use this option to activate automatic setup and adjust menu Brightness Contrast Dell 20 Monitor Input Source Color Display Others Personalize Men...

Page 26: ...20 Monitor Input Source Color Display Others Personalize Menu Auto Adjust Color Use color to adjust the color setting mode HDMI Push to select the HDMI input source when using HDMI connector Auto Select Select Auto Select to scan for available input signals Reset Input Source Select this option to restore default input source Preset Modes Input Color Format Standard Reset Color RGB Brightness Cont...

Page 27: ...nitor and gaze at a distant object at 20 feet away for at least 20 seconds during the breaks Perform stretches to relieve tension in the neck arm back shoulders during the breaks Warm Increase the color temperature The screen appears warmer with a red yellow tint Cool Decrease the color temperature The screen appears cooler with a blue tint Custom Color Allows you to manually adjust the color sett...

Page 28: ...o a computer or DVD player using the HDMI cable YPbPr Select this option if your DVD player supports only YPbPr output Preset Modes Input Color Format Reset Color YPbPr RGB Brightness Contrast Dell 20 Monitor Input Source Color Display Others Personalize Menu Auto Adjust Reset Color Reset your monitor color settings to the factory settings ...

Page 29: ...6 9 4 3 or 5 4 Aspect Ratio Horizontal Position VGA input only Use or to move image left and right Minimum is 0 Maximum is 100 Vertical Position VGA input only Use the or to move image up and down Minimum is 0 Maximum is 100 Sharpness This feature can make the image look sharper or softer Use or to adjust the sharpness from 0 to 100 Pixel Clock VGA input only The Pixel Clock feature enables you to...

Page 30: ...enu transparency by pressing the or buttons from 0 to 100 Menu Select this option to adjust the settings of the OSD such as the languages of the OSD the amount of time the menu remains on screen and so on Select this option to restore default display settings Phase VGA input only If satisfactory results are not obtained using the Phase adjustment use the Pixel Clock coarse adjustment and then use ...

Page 31: ...ring Active Preset Modes Brightness Contrast Dell 20 Monitor Input Source Color Display Others Personalize Menu Auto Adjust Shortcut Key 2 Allow you to select one of the following Preset Modes Brightness Contrast Auto Adjust Input Source Aspect Ratio to set the shortcut key 2 Power Button LED Reset Personalization Allow you to restore shortcut key to the default setting Allow you to set the power ...

Page 32: ...nalize Menu Auto Adjust DDC CI DDC CI Display Data Channel Command Interface allows you to adjust the monitor settings using software on your computer Select Off to turn off this feature Enable this feature for best user experience and optimum performance of your monitor Display Info DDC CI LCD Conditioning Service Tag Reset Others Factory Reset On Brightness Contrast Dell 20 Monitor Input Source ...

Page 33: ...CD Conditioning Reset Others Factory Reset On ABCDEFG Brightness Contrast Dell 20 Monitor Input Source Color Display Others Personalize Menu Auto Adjust Service Tag Display Info DDC CI LCD Conditioning Service Tag Reset Others Factory Reset On Brightness Contrast Dell 20 Monitor Input Source Color Display Others Personalize Menu Auto Adjust Reset Others Reset all settings under the Others setting ...

Page 34: ...ate See Troubleshooting for more information Dell 20 Monitor No VGA Cable The display will go into Power Save Mode in 4 minutes www dell com D2020H D2020H Before the DDC CI function is disabled the following message is displayed Dell 20 Monitor D2020H Yes No The function of adjusting display setting using PC application will be disabled Do you wish to disable DDC CI function When the monitor enter...

Page 35: ...OK In Windows 10 1 Right click on the desktop and click Display Settings 2 Click Advanced Display Settings 3 Click the drop down menu under Resolution and select 1600 x 900 4 Click Apply If you do not see the recommended resolution as an option you may need to update your graphics driver Use one of the following methods to update the graphics driver Dell computer 1 Go to www dell com support enter...

Page 36: ...ier from the description at the top of the window e g NVIDIA AMD Intel etc 6 Refer to the graphic card provider website for updated driver for example www AMD com or www NVIDIA com 7 After installing the drivers for your graphics adapter attempt to set the resolution to 1600 x 900 again In Windows 10 1 Right click on the desktop and click Display Settings 2 Click Advanced display settings 3 Click ...

Page 37: ...Operating your monitor 37 NOTE The stand is not attached when the monitor is shipped from the factory Using tilt You can tilt the monitor for the most comfortable viewing angle 21 5 ...

Page 38: ...creen remains dark run the monitor self test by performing the following steps 1 Turn on both your computer and the monitor 2 Disconnect all video cables from the monitor This way the computer doesn t have to be involved 3 Turn on the monitor If the monitor is working correctly it detects that there is no signal and one of the following message appears While in self test mode the power LED remains...

Page 39: ...tor NOTE This box also appears during normal operation when the video cable is disconnected or damaged If your monitor remains dark after you reconnect the cables check your video controller and computer Dell 20 Monitor No HDMI Cable The display will go into Power Save Mode in 4 minutes www dell com D2020H D2020H ...

Page 40: ... 1 for 5 seconds A gray screen appears 4 Carefully inspect the screen for abnormalities 5 Press Button 1 on the bottom of the monitor again The color of the screen changes to red 6 Inspect the display for any abnormalities 7 Repeat steps 5 and 6 to inspect the display in green blue black white and text screens Built in diagnostics Your monitor has a built in diagnostic tool that helps you determin...

Page 41: ... aspect ratio Shaky Jittery video Reset the monitor to Factory Settings Factory Reset Check environmental factors Relocate the monitor and test in another room Missing pixels Cycle power On off Pixel that is permanently off is a natural defect that can occur in LCD technology For more information on Dell Monitor Quality and Pixel Policy see Dell Support site at www dell com support monitors Stuck ...

Page 42: ...ntermittent problem occurs in self test mode Missing color Perform monitor self test feature check Ensure that the video cable connecting the monitor to the computer is connected properly and is secure Check for bent or broken pins in the video cable connector Wrong color Change the Color Setting Mode in the Color Settings OSD to Graphics or Video depending on the application Preset Modes in Color...

Page 43: ...e monitor No input signal when user controls are pressed Check the signal source Ensure the computer is not in standby or sleep mode by moving the mouse or pressing any key on the keyboard Check if the video cable is plugged in properly Disconnect and reconnect the video cable if necessary Reset the computer or video player The picture does not fill the entire screen Due to different video formats...

Page 44: ...l support or customer service issues 1 Visit www dell com support 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 3 Click Contact Us on the left side of the page 4 Select the appropriate service or support link based on your need 5 Choose the method of contacting Dell that is convenient for you WARNING For displays with glossy bezel ensure to...

Page 45: ...assignments D Sub 15 pin connector Pin Number 1 Video Red 2 Video Green 3 Video Blue 4 GND 5 Self test 6 GND R 7 GND G 8 GND B 9 DDC 5 V 10 GND sync 11 GND 12 DDC data 13 H sync 14 V sync 15 DDC clock Signal Assignment ...

Page 46: ...D 3 TMDS DATA 2 4 TMDS DATA 1 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1 7 TMDS DATA 0 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0 10 TMDS CLOCK 11 TMDS CLOCK SHIELD 12 TMDS CLOCK 13 CEC 14 Reserved N C on device 15 DDC CLOCK SCL 16 DDC DATA SDA 17 DDC CEC Ground 18 5 V POWER 19 HOT PLUG DETECT Signal Assignment ...